Improve help screens
Some help screens that show more examples of how to set things up and why certain objectives lead to different choices in how to configure WA.
rgmyers
shared this idea
While the comments here are important and we keep them in mind, this is not something we’re going to somehow specially work on or change in the immediate future. Maintaining help site is a separate problem from improving the software we develop and it is not the focus of this forum. This is why I’m closing it.
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Randall (Randy) Rensch
commented
It is important (IMHO) to distinguish between "configuring" WA and "using" WA. (In the software biz, this is the distinction between "user" and "end-user.")
This request seems focused on the former, which is important, but it's "end-using" WA that we find to be crippling. Without experience in both the way our organization does things (in the WA context, which sometimes differs from our "traditional" ways), and in the way WA does things, our users fine WA very confusing, and it is difficult to distribute the workload among our volunteers.
(Examples of improved end-user friendliness would be a ? pop-up for each field, in which we could present our own Help content, or each WA screen having a link to a new page or pop-up where we could present our own how-to. Re the latter, I would settle for a link to an external site, where we could set up our own wiki. Although I do sometimes guiltily call Support rather than first find and navigate to WA's tutorial (as we all should try first), I often don't find my answer in the tutorials anyway. I doubt WA could write a simple Help page that addresses the needs and practices of all types of organizations.)
(This post was deleted and re-posted in order to add linebreaks.)
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Randall (Randy) Rensch
commented
Ooops. Forgot I can paragraph here.
Memo: Add to Wishlist -- brief ability to edit post.
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Richard,
Can you tell me if there was a specific area where you felt examples were missing? We do try to provide examples wherever we can.
And while we're on the subject of improving the help, we are currently assessing different options for delivering help differently, possibly including embedded help that appears on Wild Apricot screens rather than on an external help site. Do you feel this would be helpful for you?
We're interested in hearing from everyone about what works and doesn't work for them in terms of the help we provide. All ideas and suggestions are welcome.
