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7 results found

1. Make cancel my registration easier to see

   3 votes

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   0 comments  ·  Wishlist » Mobile  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Kathy supported this idea  ·  Oct 4, 2021

2. Easy for customers to cancel regisrations

   4 votes

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   0 comments  ·  Wishlist » Events  ·  Delete…  ·  Admin →
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   Kathy supported this idea  ·  Oct 4, 2021

3. Automatically cancel the order if payment was cancelled

   23 votes

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   5 comments  ·  Wishlist » Online store  ·  Delete…  ·  Admin →
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   Kathy supported this idea  ·  Oct 4, 2021

4. Feature to Switch Membership Level Automatically Upon Renewal

   11 votes

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   3 comments  ·  Wishlist » Members  ·  Delete…  ·  Admin →
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   Kathy supported this idea  ·  Oct 4, 2021
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   Kathy commented  ·  Oct 4, 2021  ·  Edit…  ·  Delete…

   Definitely needed. You have no way of charging a credit card processing fee upon check out. I had to create two membership levels. 1 with a fee and 1 without for cash or check payments. If next year they decide to pay with the other option, they won't be able to.

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5. keep original expiration date when changing membership levels

   84 votes

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   6 comments  ·  Wishlist » Members  ·  Delete…  ·  Admin →
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   Kathy supported this idea  ·  Oct 4, 2021
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   Kathy commented  ·  Oct 4, 2021  ·  Edit…  ·  Delete…

   I am just seeing this. The membership renewal date should not change when giving an option to change levels. Please fix.

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6. Update Financial section to work properly with Quickbooks & account for merchant fees or processing fees

   9 votes

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   2 comments  ·  Wishlist » Account administration  ·  Delete…  ·  Admin →
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   Kathy supported this idea  ·  Oct 4, 2021
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   Kathy commented  ·  Oct 4, 2021  ·  Edit…  ·  Delete…

   We are just implementing this site and it hass been very confusing once we signed up with Affinipay. We have to have 2 types of memeberships for each level. Once for credit card payment adding a $1.50 processing fee and one for cash without the fee. I haven't tackled the store yet to figure out how to deal with that.

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7. credit card fees to be paid by members

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   124 votes

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   58 comments  ·  Wishlist » Online payments  ·  Delete…  ·  Admin →
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   Work in progress  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

   Many thanks for your comments and feedback in this thread - it was super helpful for us in analysis and design of the feature.
   

   I'm happy to announce that we're working on adding donations to compensate payment processing fees. This feature will be released later this year.Some design decisions I wanted to speak out explicitly:
   

   1. We decided to proceed with optional donations to compensate credit card processing fees as opposed to surcharges/convenience fee.
   Main reasons for this is that there are too many regulations around mandatory charges to compensate fees: it's illegal in some countries/states, there are caps on how much you could charge, etc. To avoid all of this legal complications we decided to suggest members to opt-in to compensate processing fees, as opposed to make them obligatory.
   All these transactions will be recorded as donations in WA and can be later used for tax deduction.

   
   

   2. You will be able to set the amount of donation based on amount of payment (e.g. 2.9% +$0.3) based on your average transaction fees.
   Reason for this is that it's technically almost impossible to calculate amount of fee before transactions is done - there are too many variables in place: currency conversions, cross-border fees, different fees for credit card brands, etc.

   
   

   Thanks again for you support, votes and feedback. We really appreciate it!

   Many thanks for your comments and feedback in this thread - it was super helpful for us in analysis and design of the feature.
   

   I'm happy to announce that we're working on adding donations to compensate payment processing fees. This feature will be released later this year.Some design decisions I wanted to speak out explicitly:
   

   1. We decided to proceed with optional donations to compensate credit card processing fees as opposed to surcharges/convenience fee.
   Main reasons for this is that there are too many regulations around mandatory charges to compensate fees: it's illegal in some countries/states, there are caps on how much you could charge, etc. To avoid all of this legal complications we decided to suggest members to opt-in to compensate processing fees, as opposed to make them obligatory.
   All these transactions will be recorded as donations in WA and can be later used for tax deduction.

   
   

   2. You… more

   Kathy supported this idea  ·  Oct 4, 2021