Simplify Event Registration Cancelations
Please make canceling a registration by a member simpler. (This is particularly true when the event is an "advanced event.")
The way the process is set up now, our members find the system complex. Suggestion: When the member goes into his or her profile, have an option showing there—"Cancel one of my event registrations." Then have the member directed to a list of events for which the member is registered. Allow confirmation.
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John Docktor
commented
I wrote to Support and received the folowing reply from Doth:
Thank you for taking the time to share this thoughtful feedback about the event registration experience! My name is Doith with WildApricot Support, and I completely understand your concern regarding how difficult it can be for users to intuitively figure out how to cancel or modify their event registrations.
Currently, when a registrant goes to an event page they are already signed up for, the system simply displays "Already registered" instead of a clear action button. Users typically need to click into their existing registration before they can make changes or cancel it. Your suggestion to replace "Already registered" with "Modify/Cancel Registration" is a fantastic idea that would certainly make the available actions much clearer for your attendees.
Unfortunately, the "Already registered" text is a system-generated label, and there is currently no built-in setting to rename that specific wording within the standard event registration workflow. I sincerely apologize that this customization is not currently available.
Because this would be an excellent usability enhancement that could help many organizations, I highly encourage you to share this idea directly with our product developers! You can submit your suggestion to our wishlist forum by searching for this article on our Help Center: Feature requests - WildApricot Help.
We always encourage our members to submit their ideas through our Wishlist Forum. This helps us determine which features organizations find most helpful.
Thank you again for the wonderful suggestion—it is feedback like this that helps us improve the platform for everyone. If you have any other questions or ideas for improving the event experience, please do not hesitate to reach out!
Best regards,
Doith -
Diane Comstock commented
Great idea! Would love this enhancement!
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Anonymous
commented
This is a fantastic idea! It would eliminate considerable frustration & many of our members being totally annoyed with having to use WA.
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Gwyneth Moss
commented
We host many small group no-fee events and need attendees to be able to cancel themselves but the process of cancelling causes confusion. When they go to My Event Registrations they see a list of events. To see the Cancel button then need to click on an event but not on the event title. Many of them click on the event title and see the event listing. Also having the contact Admin to make changes banner means they do not realise they can cancel themselves. Please can you find a way to make this process easier and less prone to confusion. We often have events running with empty places and several on the waitlist.
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Anonymous
commented
We also need this -
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Cher Wagner
commented
Yes, this would be great!
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Anonymous
commented
Chronic complaint from our members
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Anonymous
commented
Yes, please simplify the cancellation process with an option on the calendar posting.
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Anonymous
commented
Yes, please! A clearly marked 'cancel' button would prevent a lot of frustration.
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Anonymous
commented
Yes, this would be such a welcome addition.
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Anonymous
commented
Yes, please! It is not as easy to cancel as it should be. A simple "cancel" button would be greatly appreciated!
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K M Cullen
commented
Agree - we need to simplify cancels
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Kirsten Mackay
commented
This update would be great.
We get many emails or calls from people wanting to cancel because there is no cancel button. We've documented how to cancel, but having to click on already registered is not intuitive. Adding 'cancel' under 'already registered' would indeed eliminate confusion and the need for emails/phone calls to take this action. -
Peter Green
commented
Most of our members are seniors and not particularly tech savvy and they are finding it hard to cancel registrations. Is there any way I can add a Cancel button under the "Already registered" link. Or better yet replace the "Register" or Join Waitlist" button with a Cancel button
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Doreen Myles
commented
I may be missing something but when someone's registration at an event is cancelled, why do they still show up on the registrant list that is exported?
If they have cancelled, it's no longer relevant to the attendees when it comes to ordering food and materials. Very confusing.
Just a suggestion.
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tjspindler
commented
It would be nice if registrants for events could receive a confirmation email with a link where they could cancel their registration in one click.