Provide reporting on member logins
I'd like to have the ability to get more data on recent logins. Currently, the dashboard displays "most active members" but I think a "recently active members" feature is equally if not more useful. I'd also like to be able to see more than just the top 5 results for these categories.
I think this would be beneficial for monitoring campaigns or promotions. Right now we are trying to get members to use the features of our new site or just log in at all, so if we put together a promotional email, for instance, "The top 5 things you can do on the new website" then we could see how many people logged following that promotion.
We do have google analytics installed, but I think this would be more targeted.
Also, I'd like to easily see who hasn't logged in recently or at all to target members at risk of leaving our club.
Walt Bilofsky commented
I see this is delayed past the 5.7 release.
In the meantime, why not just add Last Login to the other internal fields, such as Profile Last Updated, that are exported in member export?
AdminEvgeny Zaritovskiy (VP Technology of Wild Apricot by Personify, Wild Apricot by Personify) commented
The suggestion is about logins, not downloads. I'm afraid, we will not cover downloads - consider adding a new suggestion about it.
Let's track logins and downloads.
I'm very glad that this functionality is being added. I'd be using this to target emails to inactive users and archiving those members that I didn't receive a response and who have not logged in for a long time. Also I'd be using it for security reasons as well.
We would also like to see the time a user logged on.
oh, I like this wish! It would be nice if we could generate a report to see this type of information so that we might figure out which members actually log in to our site on a regular basis.
Repeating much of what has been said, it is very important to be able to track logins. How often is an account being used? When did a member last login? [Other functions like identifying the IP address, number of attempts, etc are very good features as well.]
This is very important for membership service purposes -and- for security purposes to monitor if an account is hacked or being shared with others.
This should be a TOP priority [just behind increasing file security to require an active verification/login beyond just knowing the exact file address.]
These 2 issues should be top top priority. They are at the core of security, at the core of WA users' business needs [whether they know it or not], and standard practice in the IT world.
Sorry, but i don't have an answer. And i can't give you the promise that it will be done, for example, this year.
As soon as the planned version will be known we update our Product roadmap http://help.wildapricot.com/display/DOC/Product+roadmap , and i announce it here, for sure.
YES! This would be fantastic!
When do you feel it will be available?
lah, i can’t give you the actual date. If the release number is not defined in our Roadmap http://help.wildapricot.com/display/DOC/Product+roadmap , the date is unknown yet.
TBOC, About IP addresses and failed logins - really useful comments for me, thanks for sharing. Looks like additional report’s settings - to show failed logins. And include IP address to the export file, if necessary.
Joe_K, good point, thanks. I missed this - to show contacts who logged in this date.
This is a good start, to measure and review contact logins. I didn't see a drill down when reporting by date, to see who on that date logged in?
I hope that page tracking follows.
My company is always saying, You can't improve or set a goal on what you don't measure.
Lee Anne commented
This added functionality looks like it would fulfill many of the requested 'wants and needs' of WA site Admins. I will use it, when will it be available? The Roadmap link doesn't provide that answer.
Our member base is a 55+ community in Florida with ages ranging to 100. Most have a northern home in addition to our community. Some of them will NEVER login, they aren't interested in computers or email. I created a 'fake email address' for each member without one, so the database can be complete.
The site has a 'generic member' with a 'common password' for members who do not have an email address - yes I know that's a dicey concept! But it is necessary; the Directory function is the primary use at this time and it is embedded within the Members section of the long-standing website. The Directory requires a second login which uses the WA database info.
Therefore, the IP address associated with the user would be a helpful field in the report to get better data. This would help to know WHERE the member is when they log in - here in Florida or in their northern home.
Based on your comments we have made some progress with solution analysis and design. I want to share it with you to collect feedback: comments, questions, etc.
Click the image below for a sneak preview of solution we are working on right now:
Please, place your comments here, in this thread.To review our current development status and plans (including this topic), see our Roadmap http://forums.wildapricot.com/forums/308932-wishlist/suggestions/8827717-roadmap-2015-plans-releases-expected-dates .
This is a 5 year old issue, which has not been resolved.
As quoted before, measuring membership usage is a key part of membership management.
We are implementing the system. Take-up is critical to success and we can't measure it effectively (Workaround is very basic).
Sadly, this is beginning to look like an endemic issue as I have another potential showstopper with multiple users using the same email address (family memberships etc).
Two very basic issues and I have only been at this a week.
I agree, as we move to a society where so much of the information associations provide to their members is available online, it is essential that we are able to gauge member engagement by knowing their login activity and habits when using our online resources.
Thank you for your consideration!
Agreed. This would be very useful. I would like to see a time stamp as to the time they logged on. I think seeing what pages your members visit or most importantly don't visit, so changes can be made.
Respectfully, a company that builds website software specializing in membership registrations/IDs should seem to very much need and want to provide member usage reports as part of its features to its customers.
Our board was pretty shocked to learn that there are no WA reports that summarize member/password usage. I understand not being able to monitor password/usage patterns or even to not be able to knock multiple users off when simultaneously on-line, but at least give the customers a report of who logs in and when, so we can peruse members who may have excessive or simultaneous usage. WA has mastered the collection and accounting aspects of membership website, but then has a surprising gap in its ability to then protect those members' membership investments through usage monitoring safeguards.
It's a bit like a stadium that very effectively sells tickets to its events, but at the door of the stadium there is no person at the entrance turnstyles to track the collection of those tickets. Imagine the idea of a used ticket being freely passed across the stadium fence to admit an entire crowd who's ready to enter - all with that one ticket. And not a single report for the stadium to see who's tickets have been used and when!
This is a deal-killer for us by Q4. Wordpress with aMember has these capabilities as basic. We like WA and we are Canadian, but we didn't build a website so that forum boards can freely give out our password info and we're left with not a digit of data for our use to even identify the problem.
The worry here is that I see a senior Wild Apricot engineer proposed usage reports as the answer to this sort of problem statement on one of these message boards almost three years ago. Referring inquiries to join a four-year old line-up of notes and ambiguous, non-committal replies is not the best way to convince the customer that this common sense aspect of membership software remains unaddressed in WA.
We hope to have this feature, too, since we need to know how many members are loggin in to the website. The frequency of entries would be useful, but the number of unique users is important for us to know. Even better if we knew who they were by name. AnnB
Dmitry Buterin commented
Jennn, thanks for bringing this up, it is indeed a useful workaround at least for some cases.
Yes, I agree this would be a good feature. We have been using the database for quite some time and have offered a Free membership level. However if we run several campaigns over a certain time period to get those free members to login and use the system, but they do not then we'd like to put them into a cycle where we would send them emails about deactivating their membership.
Tracking the number of logins and last login we could tell who was active and who isn't now, who was never an active user (say less than 2 login per year for example) and make intelligent decisions on how to go about deactivating the memberships or who to ask for feedback about why they stopped being so active etc.
This would be very useful, number of logins, in the exported contact list.
Thank you for considering this wishlist request.