Disable renewal reminders for members with automated recurring payments enabled
It would be great if we had the option to disable the various "Renewal Reminder" automated emails for those members who have automated recurring payments configured! We try to word the emails to indicate that those members can disregard the reminders, but it still causes confusion, especially for those members who worry that their membership will expire of they don't take action when the reminder email arrives in their inbox.
There should be an additional checkbox for each of the reminder email configurations, which would allow us to optionally skip those members who have enabled automated recurring payments.
Bob Coggeshall commented
New WA customer here. Yes, this is generating lots of questions. Our work-around is to disable the reminder emails for the affected member levels. Not an ideal solution.
Yes, it is absurd that members with recurring payments set up are getting emails saying their membership will expire and they need to renew. And the only way to prevent this is to disable renewal reminder emails altogether. UGH. We obviously want those without automatic payments to get a notice. Why can't the system distinguish between those with and without payment set up and only send the email notice to those who need it?
This would solve a lot of our renewal questions as well.
Scott Overpeck commented