Allow custom domain to be sub-domain, and email domain top-level
Fix the mismatch between custom domain, which is used to point to the WildApricot site, and the email domain used for custom email address.
Currently, WildApricot cannot support the common situation in which an org, say acme.org has a sub-domain members.acme.org that points to WildApricot members site, and email addresses of the form xxx@acme.org.
This cannot be configured in WildApricot, because its TXT/SPF check of the DNS tries to find a record for members.acme.org, when there will only be a TXT record for acme.org, since this is the email domain. This can be easily fixed, by making the TXT/SPF check look for the relevant parent domain, e.g. acme.org, not just the domain used to point to the WildApricot site.
Thomas Beale
shared this idea
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Samuel Stevenson
commented
Has this issue been addressed yet? Seems like WA should either make this possible or remove the option from its documentation...
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Colin Smillie
commented
Yes, I'm encountering the same issue with www2.mydomain.com. WA support seems to be unable to understand the request.... The verification process is looking for default._domainkey.www2.mydomain.com, which I cannot create.
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John Dennis
commented
Having just spend fruitless time trying to understand how to do this very thing, I just found this forum post. It seems as though the the use of a subdomain was very much an afterthought in Wild Apricot. There is detailed information on setting up a custom domain, but nothing much more than what is effectively "you can use a subdomain too" This is clearly a bug in Wild Apricot, to my mind.
