We need 24 hour call service! Emergency hotline should be an option for this type of website service. OR Allow us to update our account to adjust our need. The HELP directions explained how to do it, but the site did not match the help directions. It is not ok that we had to update a payment option for our services to go over our contact limit and we could not update it on the site without assistance. We had a National competition this weekend and could not get any help to allow additional membership and registration.