38 results found

1. Easy test of email's links before sending blast

   Easy way (or automatic) to test an email's links before sending. And when the link is to an event, indicate what event it currently links to. When I look at the link code, I see an event number. When I look at Edit Link, I see a list of events, the one corresponding to that number is NOT highlighted. So I choose the correct event again, just in case. That's a loop. (Yes, I do send myself a test before a blast. That's how I discovered I'd linked to the wrong event. Now, because I can't SEE the results of my repair, I have to send yet another test. Sigh.

   Easy way (or automatic) to test an email's links before sending. And when the link is to an event, indicate what event it currently links to. When I look at the link code, I see an event number. When I look at Edit Link, I see a list of events, the one corresponding to that number is NOT highlighted. So I choose the correct event again, just in case. That's a loop. (Yes, I do send myself a test before a blast. That's how I discovered I'd linked to the wrong event. Now, because I can't SEE the results of… more

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   Resolved  ·  Team CMS responded

   This issue is resolved and live.

2. explain..

   I am surprised that you spent so much time on changing the interface for emails. This was unexpected. I understood and accepted the fact the fact that you had to invest time and money into the architecture of this product to be able to provide features to your customers at a higher quality and a faster time to market. I would like to understand how this area was chosen to be redesigned over all of the other items on our wish list? This area only impacts the administrators of the system. I am not sure you advanced this area at long. Takes more steps and I don't see any significant improvements.

   A simplified event would have been an awesome surprise to many of us. Even something like allowing a member to cancel their reservation to free event. Or allowing a member to quickly so No, I dont want to come, so that they aren't bombarded with registration emails. Very disappointed in the lastest release. I could get past the downtime issues you had, but am disappointed that this enhancement was chosen over the others. Not sure why you are asking for feedback and preferences from your customers and we are surprised when the new app hits our website with little or no time to communicate to our users.

   To a positive, your help desk has been patient and quite helpful.

   I am surprised that you spent so much time on changing the interface for emails. This was unexpected. I understood and accepted the fact the fact that you had to invest time and money into the architecture of this product to be able to provide features to your customers at a higher quality and a faster time to market. I would like to understand how this area was chosen to be redesigned over all of the other items on our wish list? This area only impacts the administrators of the system. I am not sure you advanced this area at… more

   4 votes

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   Resolved  ·  Evgeny Zaritovskiy responded

   Hi Katheryn!

   Let me start from appreciating your feedback – it takes time to write down comments and I value it a lot.

   I also share your frustration about “Not sure why you are asking for feedback and preferences from your customers” – I can see that you’ve been using our Wishlist forum a lot, voted for a number of ideas. You’ve spent time on it, and you want to see some results back from us. Not seeing good enough progress creates an impression that we’re doing nothing and basically are lying that we want to hear our customers. I can totally understand this and as I said, I do share your frustration about this.

   Having said this, let me share some internal details that may clarify our position – or may not :)

   As you mentioned, we “had to invest time and money into the architecture of this product to be able to provide features to your customers at a higher quality and a faster time to market”. But this was not the only investment we did. A bigger investment was into our internal company structure and processes around Wild Apricot software development.

   We used to have a single team of engineers doing development, testing, deployments and all other works related to software development and maintenance. In this setup, we had a single person (Product Manager – me, and before me – our president, Dmitri) who was responsible for general product roadmap and prioritization of features. This was working for some time, but not great for a number of reasons I cannot really quickly share here. Overall, we saw that we had hit some ceiling and we cannot make a major breakthrough in our internal growth and as a result, we cannot deliver to our clients what they want and what we want as well.

   Over a year ago we started a big change – we grew a lot and reorganized our development teams into a set of smaller teams, each of them focusing on particular area of our product. This was happening at the same time as we were doing this architecture change you mentioned. Both changes have been very stressful for all of us, as it was not just about some issues in software, but changes in very basic business collaboration processes creating a lot of confusion inside our global team.

   The biggest change was creation of independent product development teams (we call them crews) that are totally focused on particular product areas – like Event management, Emailing, Website, Membership, Payments and Finances, Mobile. Plus a number of other service teams that are helping with a numerous internal product services and tasks. Each of product teams is totally responsible for the whole area, including collaborating with customers to better understand needs and share preliminary results of their work.

   As of now, I can say that the teams are in a more or less in a good state and starting to recover from all the “investments”. It is still stressful and we’re not doing the best we can, but I clearly see that we’ve been able to create a scalable business structure where each crew, independently, can evolve their part of the product experience. There are still a number of internal issues we want to solve, but I’m sure it’s going to be ok over time.

   Now, going back to the problem you mentioned.

   Our email development team is one of the teams I mentioned. They are focused on this area only and this was their “debut”. Wether it’s successful or not, I don’t really want to comment here, there a number of reason why they did that. And even if it was not the best shot, I’m very confident that they will listen and improve. If you’re interested in their position and want to know more details about this particular email redesign, you can read recent post from one of the crew developers – see https://forums.wildapricot.com/forums/308932/suggestions/15971686

   As for events, another development team is fully focused on improving this area. I would say that they are still warming up and recovering from all the internal work we’ve been doing so far, but they getting better and already working on some changes that will be done in Q4 and much more next year. You can see more at our Product Roadmap – https://help.wildapricot.com/display/DOC/Product+roadmap. I do agree with you, that events is a very important area and we’re dropping the ball here a little, but with all above I feel confident about the future. We will cover all the major request in events, no doubt about this.

   The last thing I want to mention: wishlist is our top priority for product roadmap. I’m personally, as a Product Manager, having constant ongoing discussions with all development teams to make sure that we’re having progress over top requested features. I really hope that the big change we’ve been investing a lot, will show some ROI over time. Wether it’s happening or not, we will see from the reaction of valued clients like you. So far it’s not been reality, but I do hope it’s turning into the right direction now.

   To put in a nutshell all above

   • I share your frustration
   • It’s been hard time for Wild Apricot, a lot of internal restructuring, not just architecture
   • We have multiple independent team dedicated on areas of product
   • Some of them are faster (like Emailing), some slower (like Events), but we’re speeding up
   • We believe that all the changes were required and soon we’re going to see results of it

   Thanks again for your time and feedback, Katheryn.

   Hi Katheryn!

   Let me start from appreciating your feedback – it takes time to write down comments and I value it a lot.

   I also share your frustration about “Not sure why you are asking for feedback and preferences from your customers” – I can see that you’ve been using our Wishlist forum a lot, voted for a number of ideas. You’ve spent time on it, and you want to see some results back from us. Not seeing good enough progress creates an impression that we’re doing nothing and basically are lying that we want to hear our customers. I can totally understand this and as I said, I do share your frustration about this.

   Having said this, let me share some internal details that may clarify our position – or may not :)

   As you mentioned, we “had to invest time and money into the architecture of this product… more

3. Gmail

   In June, Gmail updated their DMARC policy to p=reject, which means that any mail sent through a third party with a Gmail "from" address will be rejected (bounced) by most receiving domains.

   While this is being done in an effort to stop spammers from spoofing email addresses, it has the unfortunate side-effect of getting in the way of totally legitimate senders like us. How will this affect our emails, but bulk and individual, thru Wild Apricot?

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4. Can you give the email blast preview the option to view it in a mobile version? The email doesn't look the same as a full view using Gmail

   Can you give the email blast preview the option to view it in a mobile version? The email doesn't look the same as a full view using Gmail as compared to viewing it on a cell phone.

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   Resolved  ·  Evgeny Zaritovskiy responded

   When you compose email blast and click on Preview & Send button, there are 3 preview modes you can use:
   Preview for: Mobile (300 px) | Mobile and desktop (600 px) | Desktop (900 px)
   This should help

5. Save emails without closing them

   When drafting an email, could we have the option to just SAVE, do not need to Save & Close all the time.
   Thanks

   22 votes

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   Resolved  ·  Team Husky responded

   Hi, Mc and all the supporters!

   The ability to save email draft without closing it is already supported in Wild Apricot. For more info, click here – https://help.wildapricot.com/display/DOC/Sending+email+blasts/?utm_source=contexthelp&utm_medium=site&utm_campaign=contexthelp#Sendingemailblasts-Savingandexiting

   Hope you find it useful.

   Cheers,
   Emailing development team

6. Let me know who doesn't open our newsletter?

   We regularly send out newsletters to all our contacts. Our open rate varies between 50 and 65%. I would love to ba able to contact people who do NOT open the newsletters to see if they want to remain on our contact list.

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   Resolved  ·  Frank responded

   This is possible, but admittedly not the easiest option to find.
   Here’s how it works:

   1) Click on the email in the email log and click on the delivered tab
   2) On that tab there is a filter dropdown, select the first option “not opened/clicked”
   3) Click on “Send again to selected” button at the top of the screen

7. Adding widgets

   Add certain widgets in the emails

   3 votes

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   Resolved  ·  Dmitry Smirnov responded

   Latest version of email editor uses gadgets as building blocks.

8. Fully responsive eblast templates

   Better eblast tool so the email is responsive to the mobile users screen.

   7 votes

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   Resolved  ·  Dmitry Smirnov responded

   Latest version of email editor creates responsive emails, compatible with most modern email clients.

9. Have a totally customizable email blast template.

   Our organization sends many different types of eblasts. It would be so helpful if there was a blank template option where text and image boxes could be added anywhere and sized. It would have to have the usual options: text & background colors, font choices, etc. That would make it easier to keep our branding consistent and give us complete flexibility in design.

   4 votes

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   Resolved  ·  Evgeny Zaritovskiy responded

   Commented

10. Email Template Upgrades

    Please help

    I provide links to news items in our newsletter but it only connects to the news page where there are many news items and not the direct page that I am copying and pasting into the newsletter.

    After inserting a picture one can't click settings and adjust it until the template has been saved and then gone into for re-editing.

    Need a simpler drag from corner way to adjust an image.

    Need better template options for a newsletter. Easier way to drop a logo at the top of these templates compared to typing in text for a company name.

    Need a way to divide sections and change background colors.

    Fonts easily revert while making corrections and then need to be reformatted. Other programs seem to have an easier way to jump into a template and make fool proof changes. I don't feel like any of our other board members would have the patience to deal with the templates as they exist currently. Upgrades would be greatly appreciated.

    Love the tracking information that comes with a newsletter just needs to be easier to add to and customize.

    Please help

    I provide links to news items in our newsletter but it only connects to the news page where there are many news items and not the direct page that I am copying and pasting into the newsletter.

    After inserting a picture one can't click settings and adjust it until the template has been saved and then gone into for re-editing.

    Need a simpler drag from corner way to adjust an image.

    Need better template options for a newsletter. Easier way to drop a logo at the top of these templates compared to typing in text for a company… more

    82 votes

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    Resolved  ·  Evgeny Zaritovskiy responded

    We have updated our templates and newsletter composing functionality in release 5.7. See http://help.wildapricot.com/display/DOC/Release+5.7 for more details.

11. Global Enable/Disable Email Sending

    When doing a lot of work on our member listings we don't necessarily want an email sent with every change. It's tedious and subject to error to disable email, make changes, then re-enable email again.

    It would be so much simpler to just turn off email while we perform maintenance on our lists, then turn it on again.

    36 votes

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    Resolved  ·  Dmitry Smirnov responded

    Feature is implemented and now is enabled for new accounts selectively.

12. Allow bundle administrator and other bundle related macros in emails

    Another interesting suggestion:

    "I would like to be able to use hidden or administrator fields in email macros. We are an officials association and I use the bundles to group crews together. I would like to be able to identify the bundle (crew) administrator in the bundle member renewal notifications but it's not a field I can add. I just have to tell them to contact their crew administrator for renewal. It would be especially nice if I could get the name of the crew administrator included (rather than just email) but that would be more complex. "

    23 votes

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    Resolved  ·  Team Membership responded

    Released in version 5.13: help.wildapricot.com/display/DOC/Release+5.13

    You can now insert macros to automatically display bundle information in emails.

    Astra crew @ Wild Apricot

13. Use real content with ability to select different contacts in test emails and emails preview

    I would like to see each event to include its own email templates and have it set up so that when you send yourself a test email it actually shows you what will go out to the email recipients. Recently we sent out an email that included a macro and we didn't realize that macro contained info that was already included in our email. Because the test email sent out dummy text for the macro section, we didn't know we had duped info until a member sent us a copy of the email.

    16 votes

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    Resolved  ·  Team Events responded

    Seems that the most number of comments were solved by our latest release 5.12.
    The preview mode for all system emails, including event emails, now displays actual data in place of macros.

    See help.wildapricot.com/display/DOC/Release+5.12

14. Email Preferences on Contact or Membership form - e.g. to support CASL (Canadian Anti Spam Law)

    Can I include the email preferences on the Contact or Member and/or Event form? I want people to able to set these options when they sign up.

    As I understand it, when someone new signs up for an event, a contact record is created and the email preferences in that record are automatically enabled--without the person's knowledge. The person can later go in an changes these settings and/or unsubscribe.

    However, when they register for an event, I would like to give them the choice to opt-in to receiving emails blast, rather than have email preferences turned on by default, and the person having to come back, login and explicitly change their email settings and/or unsubscribe.

    How can I accomplish this?

    Can I include the email preferences on the Contact or Member and/or Event form? I want people to able to set these options when they sign up.

    As I understand it, when someone new signs up for an event, a contact record is created and the email preferences in that record are automatically enabled--without the person's knowledge. The person can later go in an changes these settings and/or unsubscribe.

    However, when they register for an event, I would like to give them the choice to opt-in to receiving emails blast, rather than have email preferences turned on by default, and… more

    8 votes

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    Resolved  ·  Team Husky responded

    Hi dear supporters,

    Over half a year ago we released new functionality for those who would like to be compliant with CASL. There is now a functionality in WA allowing to ask for consent and collect the data of when the consent was given. But the sections that deals with the private right of action, meant to come into force in July 2017, have been suspended. Thus we also put the further development of this functionality on hold.

    Thanks for your support.
    Have a great day!

15. Display name of person registering for event automatically

    Currently members have to check a box if they want their names to be shown.

    We would rather have it the other way around.

    have members check Box if they want to remain anonymous.

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    Resolved  ·  AdminKatya Tyukina (Director of Product Management, Wild Apricot by Personify) responded

    Released in 5.1

16. eMail Blast Buttons Confusing

    When you create, save, and then go back to edit an email blast, the buttons at the top of the email blast page are:

    It's not at all clear or intuitive that the "Use this draft" button actually means "Edit or send this draft" and not just "Send this draft".

    I would suggest changing the word "Use" to "Edit or send" on this button.

    Thanks

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    Resolved  ·  AdminKatya Tyukina (Director of Product Management, Wild Apricot by Personify) responded

    Released in 4.4

17. Save Email Drafts Automatically

    I would like suggest an auto save feature for email blasts. There have been times our admins have lost their hard work because they did not take the time to save it first themselves or they got logged out. Thank you for your consideration.

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    Resolved  ·  AdminKatya Tyukina (Director of Product Management, Wild Apricot by Personify) responded

    Released in 4.4

18. Send email only to "checked in" event registrants

    Hello,

    I would like to see an email enhancement for Events. Currently you can only send an email to the entire event list OR delete the list and add contacts individually.

    I would like to see the ability to send emails to those who have been "checked in" on the Event. We want to send an event evaluation out to those who actually attended the event, not just those who registered.

    There aren't any Event Emails for evaluation. Right now we are doing it ad-hoc by choosing Email Registrants, but we would like the option to email only those who attended either through Event Emails or Email Registrants.

    Hello,

    I would like to see an email enhancement for Events. Currently you can only send an email to the entire event list OR delete the list and add contacts individually.

    I would like to see the ability to send emails to those who have been "checked in" on the Event. We want to send an event evaluation out to those who actually attended the event, not just those who registered.

    There aren't any Event Emails for evaluation. Right now we are doing it ad-hoc by choosing Email Registrants, but we would like the option to email only those who… more

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    Resolved  ·  AdminKatya Tyukina (Director of Product Management, Wild Apricot by Personify) responded

    Released in 5.1