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34 results found

  1. Username vs. Email. Allow login and self-service operations for members without email

    Although the last update of WA software allowed site admins to create membership entries without email addresses, this only addresses a small part of the problem.

    We want to move away from costly site admin intervention, ideally new members will create their own entries and we will only validate them once dues have been paid.

    This means that we really do still need to allow:
    (1) members to sign up without email addresses and
    (2) members to sign up with duplicate email addresses.

    I assume that (2) will have to mean moving away from having the username == email address…

    178 votes

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    72 comments  ·  Emails  ·  Admin →
    Archived  ·  Team Husky responded

    Hi Supporters,

    Thank you for all the feedback and support for this suggestion. After reviewing all the comments and related feature suggestions, we have decided to separate it into multiple ideas and close the original request. For more details, see our explanation below.

    Based on the original request and all the comments we believe this suggestion is trying to combine and solve the following problems:

    1) some members want to be part of an organization, but they don’t have an email address

    2) some members don’t have a personal email address and use a shared email with someone that is also a member/contact

    After careful consideration, we have decided that we won’t be able to support the first scenario in the foreseeable future, for both practical (e.g. additional manual work for admins) and security reasons (e.g. no way to recover an account). However, the second scenario (supporting members with shared/family…

  2. Give us back our Legacy editor

    We REALLY REALLY hate the new manual email editor. Being able to imbed images with the text (and have them flow as we amend text), and access to the underlying HMTL to tweak layouts were ESSENTIAL to our marketing efforts.
    You should at least have left the option to stick with the legacy editor and let us worry about whether the potential downfalls are worth it.

    I don't object to having a "beginners" editor available to those who need it, but forcing everyone to live with their limits is pretty paternalistic and, well, silly.

    This might be the final straw…

    31 votes

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    9 comments  ·  Emails  ·  Admin →
    Archived  ·  Dmitry Smirnov responded

    Old editor consistently caused a lot of formatting problems. Usually, our users were not happy about the result emails and their appearance in different email readers. So we rebuilt the editor and returning to an old one is not an option.

    The new editor removes some features, but at the same time, it helps to create more consistent and visually appealing emails.

    We understand that there is room for improvement, and we are going to add features and fix problems in the new editor. If you have ideas on how to make it better, please create a topic on forum or vote for an existing one.

  3. Only send membership renewal reminder emails to those members who have not yet renewed

    Currently, the automatic membership renewal reminder emails go to an entire membership class, which contributes to email fatigue for those who have already renewed their membership.

    Suggested
    Set these automatic reminders to only go to those members who have not yet renewed.

    8 votes

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    0 comments  ·  Emails  ·  Admin →
    Archived  ·  Evgeny Zaritovskiy responded

    We have checked it and renewal reminders are NOT sent to members who have already renewed their membership. If you believe it’s not true, please contact our support so they will have a look into your account and data.

  4. To manually add recipient email addresses to an email that are not in your contacts or contact list

    As of now, the only options to add recipients for an email is to click + Contact to add individual contacts or + Contact list to add lists of contacts. It would be nice to be able to manually add recipients email addresses who are not in your contact list. Then have the option to save those new email addresses to your contacts and/or contact list.

    6 votes

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    0 comments  ·  Emails  ·  Admin →
  5. Email templates user interface

    I'd like to see a better user interface for emails. No matter what browser I use, I often face eternal saving times, templates that don't react to my changes, limited options for customization, and a difference between the email I design and the email people receive.

    4 votes

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    Archived  ·  0 comments  ·  Emails  ·  Admin →
  6. terrible email construction

    Can you PLEASE make the email feature easier to use? I called help desk and had a 1/2 conversation today about issues I couldnt resolve, and then after hanging up I tried to insert a table into the email (3x) and it disappeared after I saved and closed. Also tried to wrap text around image (5x) and every time I saved (twice or three times pressing the left button and also right save button) the formatting was lost lost lost. Five times. Finally on the sixth time it worked. Now I am afraid to open email again. EVERY SINGLE TIME…

    3 votes

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    Archived  ·  0 comments  ·  Emails  ·  Admin →
  7. Customer Support ???

    We hear about a new and improved customer support system but, in the meantiime, you have suspended customer support totally. How is this a good thing? When will the really great customer spport be up?

    3 votes

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    Archived  ·  0 comments  ·  Emails  ·  Admin →
  8. Email Editor Jumps Around Randomly...Please fix it.

    I HATE THSI EMAIL EDITOR!!!

    I'm using a mac. The editor keeps jumping to the top randomly when I click or try to drag a component. Why would you do this to me? It's completely unusable. And I need inline photos back.

    2 votes

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    Archived  ·  0 comments  ·  Emails  ·  Admin →
  9. Email Font Issue to be Resolved

    The latest update to the Wild Apricot email editor now overrides font choices regarding the event details. The editor is putting some text in Times New Roman. For consistency, I am having to format the whole message in TNR even though this is not the font style we use, to make it easier to read on multiple screen sizes.

    2 votes

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    Archived  ·  0 comments  ·  Emails  ·  Admin →
  10. The ability to spell check emails would be great

    It is very frustrating that spell check is not an option for emails.

    2 votes

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    2 comments  ·  Emails  ·  Admin →
  11. Ability to remove or turnoff Preheader from Emails

    It appears that we either will have both a header and a pre-header in email templates or neither. I wish that we had the capability to remove a pre-header or prevent it from displaying in the emails.

    Right now, all I can do is leave it blank, but it still displays as two lines of empty space in my emails.

    2 votes

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    2 comments  ·  Emails  ·  Admin →
    Archived  ·  Team Husky responded

    Hi Kevin and DeeDee,

    I’m archiving this thread because pre-header area is a simply the very same content area as the one below. The only difference is the content (and the transparent background.

    The padding or margin settings might be the reason for a greater gap than you expect it to be. There is a capability to minimize that area. The proposed actions would be:
    - Remove text or other objects from the pre-header area
    - Set margin and padding settings to 0 (these settings can be found on the left panel while the area is active, clicked on)

    Hope that helps!

    Cheers,
    Kate
    Wild Apricot, Emailing development department

  12. Disabling workflow emails

    Does anyone know why there is no option to disable ONLY the workflow emails? It first appears that you can just uncheck the box, but this is not so--when you click "edit" the message says you can only disable it if you choose to disable ALL email to the member.

    This is an issue because we've had several members complain about the influx of too many emails.

    Am I missing something?

    2 votes

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    3 comments  ·  Emails  ·  Admin →
    Archived  ·  Evgeny Zaritovskiy responded

    We cannot disable workflow emails, they are required for proper system functioning. But I do agree that number of email has to be decreased and as Oleg mentioned, we have another post for this.

  13. Email construction VERY AWKWARD NOW

    It is SO HARD now to do my email bulletin each month. One has to navigate back and forth from the website, which is the only place one can put up files and images to use in an email. That is VERY INCONVENIENT. And not being able to use inline images makes the use of captions and surrounding text EXTREMELY AWKWARD, requiring one to use an image followed by a text block, which may appear close to or not so close to the image it is captioning.

    PLEASE make the access to file upload and manipulation the way it was.

    1 vote

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    1 comment  ·  Emails  ·  Admin →
  14. make things easy

    I just want to edit my template..what do you do..it was so easy...you are making it so hard I would not recommend you site to any one...I ask a simple question and can't get an answer
    Brad Ness

    1 vote

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    Archived  ·  0 comments  ·  Emails  ·  Admin →
  15. give back the last email templates

    go back to the last email templates. I don't know what you guys did, but I cannot get through trying to type an email when it freezes up and looks like it refreshing, then I lose everything I have done.
    I have been trying for over an hour to type a simple email, but cant get through the basic set up of the page without losing everything. Did you test this before putting it on the site???

    Can we get the old email templates back and get rid of this no functional mess that is on our site now????

    1 vote

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    Archived  ·  0 comments  ·  Emails  ·  Admin →
  16. advance search to isolate contacts from members

    Advanced search that isolates contacts that are not members. This does not seem possible.

    1 vote

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    1 comment  ·  Emails  ·  Admin →
  17. LOST MY ENTIRE NEWSLETTER

    I just spent 3 hours creating my first newsletter at home - on a Sunday - on my day off and when I went to preview it froze up and then I lost the entire thing...NOOOOOO!!!!! I am in tears and VERY UNHAPPY. 😢😨😫

    1 vote

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    Archived  ·  0 comments  ·  Emails  ·  Admin →
  18. Newsletter

    Is it a legal requirement to have a mailing address (Canada Post) on the footer of a newsletter?

    1 vote

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    0 comments  ·  Emails  ·  Admin →
  19. Ability to use Font Awesome in email template editor

    Just spent a ton of time making social media image icons for an email template when I could have done everything in about 5 minutes with Font Awesome. I don't understand why the email editor doesn't support Font Awesome when the website editor does.

    1 vote

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    Archived  ·  2 comments  ·  Emails  ·  Admin →
  20. Billing for emails

    Since we were informed of new billing for Wild Apricot and adding new features, I have seen a lot of confusion on Facebook about increased fees for emails. Unless I am mistaken there is a correlation between the amount of members and fees, but not the amount of emails. Which is correct? I think the new owners of Wild Apricot should send a new email explaining the fees, as there are a lot of complaints circulating on social media regarding fee increases.

    1 vote

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    0 comments  ·  Emails  ·  Admin →
    Archived  ·  Evgeny Zaritovskiy responded

    We do not bill for emails, our price is very simple and limits only total number of contacts in database.

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