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  1. After-hours phone support (not just business hours)

    Longer phone support hours. We're a volunteer organization and our people have day jobs. They do their volunteer work on weekends and evenings. Exactly when you're unavailable by phone.

    7 votes

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    Archived  ·  3 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  2. System slow and locking up

    WA seems to freeze up a lot, take a long time to process and is down. VERY frustrating when you have work to do and this system isn't working right.

    2 votes

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    0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  3. what?

    Not a suggestion. I just had about the worst customer support call that I've experienced. Account # 57503 . Call was at about 11:05 EST

    1 vote

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    0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  4. fix paypal to WA issues

    We no longer will be running the PayPal reoccurring payment method. WA offered no support for co-ordination problems here and chose to deflect the problem to Paypal.

    1 vote

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    0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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    Archived  ·  Evgeny Zaritovskiy responded

    We fix when we know issues are on our side. But there is nothing we can do if they are on PayPal side.

    Very soon (beginning of March), we will be introducing our own Payment Processor and I recommend switching to it – Wild Apricot will be covering all the issues.

  5. separate email address for administrator members

    We'd love to have a separate email address field for administrators for their administrative emails.

    In our organization, admins are members of the organization and board members. As board members, they receive an organizational address, like membership@thisorg.org or president@thisorg.org. As members, their email address is their personal address, like sam.jones@gmail.com.

    We'd like to have their membership address be their personal address (eg sam.jones@gmail.com) and their WA administrator address be membership@myorg.org.

    So when they receive general email, like their person renewal confirmation, it goes to sam.jones@gmail.com. But when they receive administrator emails, such as a new…

    6 votes

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    Archived  ·  1 comment  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Organizing Menu Pages

    I would love to categorize my pages from the the menu. Ex. I may have 7 pages that are related to my Fundraiser. I can list them under Fundraiser as a category. And preferably the categories should be customizable.

    I am looking at my pages in the menu, and noticed I've duplicated some, because I have so many to go through, it's not organized.

    1 vote

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    0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Domain address

    I would like to easily Add my Domain address

    1 vote

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    Archived  ·  1 comment  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  8. HAVE A DIRECT PHONE NUMBER TO BILLING

    YOU SHOULD HAVE A DIRECT PHONE NUMBER FOR BILLING. INSTEAD OF HAVING TO WAIT TO SOMEONE CALLS YOU BACK ( AND THEY NEVER DID)

    3 votes

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    2 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Option to only have log in for administrators

    Hi there,

    I dont give my members/clients a log in option as I only use this product for its events functionality.

    In the future I might use it but for now, I might only want it at a certain time.

    I think that this should be opt in and opt out by the user type as having it included makes it VERY messy on the payment screen for non members.

    1 vote

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    Archived  ·  1 comment  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  10. More gradually tiered Wild Apricot pricing

    Sorry to be so crude as to bring this up, but as we expand our reach a bit, we're coming dangrously close to the 1,999-contact limit in our non-archived records. Resurrecting a generation of Former Members and plans to add relevant organizations could easily put us a few contacts over. These would almost double our WA cost (which would be prohibitive, sorry), as the next level is 2,000-5,000. Maybe you could make that a much more segmented sliding scale?

    We realize any organization needs to cull our list from time to time, and we do. But WA has enabled us…

    1 vote

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    Archived  ·  2 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Low level monthly rate

    Affordable rates for small nonprofits. $25/month for community

    18 votes

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    Archived  ·  12 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  12. My (previous) suggestion re plain language

    Simpler common language or a glossary.

    1 vote

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    0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  13. scrape the damn SOB

    Scrape it and start again

    1 vote

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    Archived  ·  0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Undo option in edit

    Having an undo option when editing page content (or, I can't seem to find such) - even if just the last change

    6 votes

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    Archived  ·  2 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Much more flexibility and 'cant do withoutness'

    Range of templates for invoices.
    ICS feed for events calendar
    Import ICS calendar feeds

    1 vote

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    1 comment  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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  16. invoice flexibility

    Improved invoicing of nonrecurring bills. Separation of recurring and nonrecurring bills. Greater flexibility when billing members.

    5 votes

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    1 comment  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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    Archived  ·  Team Payments responded

    Closing as too unclear suggestion. If you have any more specific ideas or unsupported workflows please create new post.

    Oleg, Product designer @ Payments crew

  17. none

    this box

    1 vote

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    0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →

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