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Service notices

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  1. 48 minutes of downtime on Saturday Sep 11 at 8:30 am

    Due to a hardware malfunction at our hosting company all our services were not reachable for 48 minutes. This has been fixed and measures are being undertaken to prevent this occurring again.

    We apologize for inconvenience this might have caused.

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  2. 10 minutes of unscheduled downtime on September 8, 2010 at 8:57 am

    Our hosting company has experience an outage for 10 minutes today from 8:57 to 9:07 am

    As a result, all client websites as well as our help and support sites were inaccessible for 10 minutes.

    All systems are back to normal now and we are investigating the reason for this outage with our hosting provider.

    We sincerely apologize for inconvenience.

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  3. Maintenance notice Aug 05, 2010

    Server maintenance is planned for Aug 05, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  4. Images / resources access issues

    We had several clients report today a problem with their websites - CSS files and images were not loading and resources folder was inaccessible.

    We traced the problem down to one of the web servers in our server farm. (This meant that a proportion of users connecting to your site was experiencing problems while other were working fine because they were directed to other web servers).

    Once rebooted, normal functionality was restored.

    We apologize for the inconvenience.

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  5. Maintenance notice May 19, 2010

    Server maintenance is planned for May 19, 2010.

    Expected downtime is up to 20 minutes starting at 5:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  6. Maintenance notice May 5, 2010

    Server maintenance is planned for May 5, 2010.

    Expected downtime is up to 20 minutes starting at 5:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  7. Temporary malfunction of image upload for some clients

    Several clients have reported today problems uploading pictures to their websites. (Documents and other file types were being uploaded just fine)

    Our investigation eventually traced this down to a particular web server (Thus this problem affected only a certain proportion of clients who happened to be routed to that server).

    We have now removed this server from our server farm and all sites are being served by the remaining servers and problem is no longer present.

    We apologize for any inconvenience.

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  8. Maintenance notice Apr 26, 2010

    Server maintenance is planned for April 26, 2010.

    Expected downtime is up to 20 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  9. Maintenance notice Apr 21, 2010

    Server maintenance is planned for April 21, 2010.

    Expected downtime is up to 20 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  10. Maintenance notice Apr 13, 2010

    Server maintenance is planned for April 13, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  11. Maintenance notice Apr 5, 2010

    Server maintenance is planned for April 5, 2010.

    Expected downtime is up to 20 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  12. Maintenance notice Mar 31, 2010

    Server maintenance is planned for March 31, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  13. Upcoming upgrade to version 3.4 on March 28th, 2010

    Our next upgrade - version 3.4 - is planned for Sunday, March 28h, 2010

    Servers will be taken off-line intermittently from 1:00 am to 8:00 am, Eastern time (GMT-5). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    Key changes in upcoming version 3.4 :
    * Pro-rating of membership fees for partial periods. E.g. if your renewal date is fixed to January 1 and someone joins on June 30th, system can automatically pro-rate membership fee to 6 months worth (July-December).
    * File management overhaul. You will be able to…

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  14. Incidents of Internal error messages on event and membership forms

    A number of clients have reported "Internal error" messages when trying to register for event or use membership application form.

    Our team is investigating this and we expect to resolve this in the near future.

    In our own tests this works correctly on all the client sites so this indicates and issue with our server farm - meaning that this error will affect a portion of your visitors while others will have no problems processing transactions.

    We will post updates here as soon as we have any news.

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  15. Intermittent slowdowns due to launch prepations

    We are on the final stretch preparing for version 3.4 update (currently scheduled for Monday March 29th).

    Due to the nature of updates (e.g. changes in file storage architecture), some of the final tests have to involve some of our 'live' servers. This ensures a smooth version launch by checking for possible incompatibilities with server software.

    Thus in the next few days some clients might encounter short slowdown periods - when some pages or functions are responding slower than usual.

    Most active testing windows are scheduled for 2 am to 5 am on March 24th and 25th but short slowdowns…

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  16. System downtime night of February 19th due to data center move

    Dear clients,

    Our datacenter is undergoing some upgrades and this requires moving all our servers to a new physical location.

    This move is scheduled for night of Friday 19th at 11pm EST

    Expected downtime for Wild Apricot service is 3 hours.

    Please make sure to log out in advance.

    This migration has been planned extensively over the past 6 months and the procedure has been rehearsed and timed on test equipment to verify duration and to test procedural order and contingencies.

    We apologize for any inconvenience.

    As always, our team is here to assist you. Should you have any questions,…

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  17. Maintenance notice Feb 4, 2010

    Server maintenance is planned for February 4, 2010.

    Expected downtime is up to 50 minutes from 4:15 am EST (Toronto/New York).

    We will be applying Microsoft security patches which require server restart and several error fixes for 3.3 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  18. Maintenance notice Jan 14, 2010

    Server maintenance is planned for January 14, 2010.

    Expected downtime is up to 20 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.3 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  19. Brief service interruption on Sunday Jan 10th at 6:55pm EST for 10 minutes

    On Sunday January 10th at 6:55pm we had to restart our web servers in to resolve a problem with link tracking which was affecting a number of clients.

    For most sites downtime was 2-3 minutes, total combined downtime was 10 minutes.We apologize for the inconvenience and we will be following up with our hosting provider about this outage.

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  20. Problems with link tracking in emails

    We have a number of reports from our clients about problems with link tracking in emails

    (see http://help.wildapricot.com/display/DOC/Tracking+link+click-throughs )

    It looks like this feature is malfunctioning for a number of clients.

    We are investigating this and will release a fix as soon as we can - but for now we advise to refrain from using link tracking feature.

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