Service notices
493 results found
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Automatic Renewal Payments Issue
We're currently experiencing an issue with automatic renewals not processing as expected. Please do not make any manual changes for members affected by this, as the renewals will be automatically processed as soon as possible.
Our team is working to resolve this as quickly as possible. We apologize for any inconvenience and appreciate your patience.
7 votes -
Manual Payment Error Due To Captcha
Affinipay and Personify Payment users have reported payment errors when processing manual payments. Our development team is actively investigating the issue. Thank you for your patience while we work to resolve this!
3 votes -
Billing Notice
If your WildApricot subscription renewal is not within the next 30 days, please disregard this message.
For upcoming renewals or plan changes, if your credit card payment fails, contact our Billing team from https://www.wildapricot.com/contact-us before trying again. We’ll help resolve the issue so you can update your payment details. Alternatively, you can use PayPal to complete your payment.
Please note, this does not affect your member payment processing! Thank you for your patience!
3 votes -
Live Chat Maintenance
Live Chat will be unavailable on Friday, February 7, 2025, between 1:30pm-3:30pm EST for scheduled maintenance. Please contact us at support@wildapricot.com and we'll get back to you as soon as possible!
1 vote -
Service Notice: Slow Loading Times
Please note that we're experiencing slower loading times for websites and some features. Our team is actively working to resolve this.
Thank you for your patience!
1 vote -
Service Notice: Slow Loading Times
Please note, we are investigating reports of slow loading times for the database. Our development team is currently engaged. Thank you for your patience!
1 vote -
Service Notice: Email Sent in Error
You may have received an email saying you were "added as an administrator". Please disregard it as it was sent in error —no changes were made to your account. We apologize for any confusion!
1 vote -
Event Announcement Email Delays
We are currently experiencing an issue where some Event Announcement emails are delayed after clicking "Send Now". Our development team is actively working on the issue and we thank you for your patience while we resolve this.
2 votes -
Intermittent Featured Member Gadget Issues
We are currently experience intermittent Featured Member Gadget issues which is sometimes leading to the gadget not loading. Our development team is currently working on the issue, thank you for your patience.
2 votes -
Maintenance Notice
Wild Apricot is undergoing planned maintenance on Tuesday November 19, 2024 between 9:00pm - 11:00pm ET. During the maintenance window there may be some disruptions to service. We apologize for any inconvenience!
1 vote -
Email Links Error
We are currently experiencing an issue with embedded links in email communications. Some users may find that links are unresponsive or do not redirect as expected. We are actively investigating the cause and working on a solution. We apologize for any inconvenience.
1 vote -
Scheduled Release Maintenance
Version 8.11 will be released on October 21 and may cause some intermittent downtime between 8:00pm - 11:00pm EST.
1 vote -
Unable to load sites with custom domains
WildApricot sites with custom domains are not available if trying to access via www.yourdomainname.com. Sites can be accessed by 2nd level domain name (without www) or by wildapricot.org subdomain.
We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.8 votesIssue resolved
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Temporary Domain Change & SSL Certificate Renewal
We regret to inform you that there was an issue with renewing the SSL certificate for your custom domain. Our team is actively working to restore your account's security certificate as soon as possible. However, at this time we don't have an exact timeline for when it will be restored.
Once the SSL certificate is fully restored we will update you immediately. We apologize for any inconvenience or confusion this may have caused.
Thank you for your understanding and patience throughout this matter. Should you have any questions or concerns, please don't hesitate to contact our support team.
41 votes -
Server Maintenance
WildApricot will be undergoing routine server maintenance today, Aug 29, between 8:00pm-10:00pm ET. This may result in temporary slow downs or timeouts in the application during this time. Thank you for your patience.
1 vote -
Help website is down
The help website is currently down. The 3rd party service provider is investigating the cause and we hope it will get resolved quickly. We apologize for the disruption.
1 vote -
Wild Apricot Performance Issues
Wild Apricot is currently experiencing intermittent performance problems which can result in longer than average load times.
Our development team is currently investigating the issue and we will post an update as soon as we resolve the issue.
56 votes -
Website Unavailability Issue
We are aware of reports that Wild Apricot websites are not functioning normally. We do sincerely apologize for any inconvenience.
Our development team is actively engaged and will have things back up as soon as possible. We greatly appreciate your patience.
13 votes -
Service Notice: Email Log and Links Issue
Any emails sent between March 7-8 are currently not updating in the email log, despite being sent.
Please note, emails sent during this period were delivered, the email log just hasn't updated yet. All emails sent going forward will accurately update in the log.
Our team is working on resolving this promptly. Thank you for your patience!
1 vote -
"Select Contact" Button Causing Internal Error
The "Select Contact" button is experiencing an issue where it times out, leading to an internal error. Our development team is currently working on the issue.
1 vote
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