Service notices
523 results found
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Resolved: Website Inaccessibility Issue (Updated: July 24th @ 1:39PM EST)
Our Product Development team has resolved the inaccessibility issue affecting multiple Wild Apricot websites.
While the root cause of this service disruption is still being investigated, all client sites should now be accessible.
We appreciate your patience while we worked to resolve this issue!
42 votes -
Service Notice: Website Outage
Please note, websites are currently unavailable due to an unforeseen error. The development team is working on bringing sites back online as soon as possible. Thank you for your patience.
12 votes -
Labour Day Holiday: Live Chat Support Unavailable September 7
Live chat support will be unavailable on Monday, September 7th in observance of Labor Day (CA).
During this time, please email support@wildapricot.com, and our team will respond as soon as possible!
2 votes -
Live Chat Support Unavailable
In observance of Civic Holiday (Canada), live chat support will be closed on Monday, August 3rd. During this time, please reach out to support@wildapricot.com for help, and we'll get back to you as soon as possible.
1 vote -
Scheduled Maintenance: July 28th, 2026 @ 9PM EST
Scheduled maintenance will take place tonight at 9:00 PM EST. During this time, Wild Apricot services may be temporarily unavailable for approximately 2 to 3 minutes.
If you experience any difficulty accessing Wild Apricot during the maintenance window, please wait a few minutes and try again.
Thank you for your patience and understanding.
1 vote -
Ongoing Issue with the Email Module
Our Product Development team is currently investigating an issue affecting the Email module. As a result, some admins are unable to access email templates and drafts, instead receiving the following error:
"Sorry, something went wrong. Try to reload the page..."
This issue also prevents emails from being sent.
We apologize for the disruption and appreciate your patience while our team works to restore functionality as quickly as possible.
1 vote -
Scheduled Maintenance: July 21st, 2026 @ 9PM EST
Product maintenance is scheduled for tonight at 9:00PM EST, which may result in service disruption for 2-3 minutes.
If you have difficulty accessing Wild Apricot during this time, please wait a few minutes and try again.
Thank you for your understanding.
1 vote -
Contact > List Module Not Displaying Database Contacts
Our product team is aware of and actively investigating an issue affecting the Contact → List module, where the page may load indefinitely and no contacts are displayed.
2 votesThe issue preventing contacts and members from displaying has been resolved. Thank you for your patience.
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Global JavaScript Issue
We’re currently investigating an issue where clicking Save in Global JavaScript may clear existing code and prevent new code from being added.
Our development team is aware and actively working on a fix.
We apologize for the inconvenience!
2 votesIssue resolved with hotfix on Monday, May 4th
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Live Chat Support Unavailable
In observance of Canada Day, live chat support will be closed on Wednesday, July 1st. During this time, please reach out to support@wildapricot.com for help, and we'll get back to you as soon as possible.
1 vote -
Intermittent Website Access
WildApricot websites may be intermittently unavailable for some users. Our development team is investigating.
3 votes -
Live Chat Support Unavailable on Friday, June 19th
Wild Apricot Chat Support will be unavailable on Friday, June 19, in observance of the Juneteenth holiday (USA).
If you need assistance during this time, please email us at support@wildapricot.com, and our team will respond as soon as possible.
Thank you for your understanding!
1 vote -
Wild Apricot Subscription Payments Unavailable
Your WildApricot subscription payments are temporarily unavailable. We are working to resolve the issue and apologize for the inconvenience.
Note: This issue only affects your Wild Apricot subscription payments. Your members can still make payments via your payment processor.
1 vote -
Live Chat Unavailable
Live chat will be unavailable on Monday, May 18 in observance of Victoria Day in Canada. During this time, please email support@wildapricot.com for assistance.
1 vote -
Event Emails Queued for Delivery
Please note, we are aware of some event-related emails becoming queued for delivery for long periods of time. Our development team is working on a fix and we apologize for any inconvenience
3 votes -
Service Notice: Website Outage
Please note, WildApricot is experiencing issues with login and website accessibility. We are aware of the issue and are working to return things to normal as quickly as possible.
5 votes -
Service Notice: 2FA verification via SMS Issue
Please note, logging in using two-factor authentication via SMS is currently experiencing issues and has been turned off. We appreciate your patience while we work to fix it.
2 votes -
Live Chats
Live chats will be closed on January 19th for Martin Luther King Jr. Day. You can still contact us via email at support@wildapricot.com.
1 vote -
Service Notice
Wild Apricot is currently experiencing global instability. Our team is actively working to resolve the issue as quickly as possible. During this time, you may notice minor service disruptions. Thank you for your patience while we work to restore full service.
1 vote -
Service Notice: Slow Performance
Some WildApricot sites may be experiencing slow performance. Our team is investigating and working to resolve the issue. Thank you for your patience.
11 votes
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