Service notices
486 results found
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Event Announcement Email Delays
We are currently experiencing an issue where some Event Announcement emails are delayed after clicking "Send Now". Our development team is actively working on the issue and we thank you for your patience while we resolve this.
2 votes -
Intermittent Featured Member Gadget Issues
We are currently experience intermittent Featured Member Gadget issues which is sometimes leading to the gadget not loading. Our development team is currently working on the issue, thank you for your patience.
2 votes -
Maintenance Notice
Wild Apricot is undergoing planned maintenance on Tuesday November 19, 2024 between 9:00pm - 11:00pm ET. During the maintenance window there may be some disruptions to service. We apologize for any inconvenience!
1 vote -
Email Links Error
We are currently experiencing an issue with embedded links in email communications. Some users may find that links are unresponsive or do not redirect as expected. We are actively investigating the cause and working on a solution. We apologize for any inconvenience.
1 vote -
Scheduled Release Maintenance
Version 8.11 will be released on October 21 and may cause some intermittent downtime between 8:00pm - 11:00pm EST.
1 vote -
Unable to load sites with custom domains
WildApricot sites with custom domains are not available if trying to access via www.yourdomainname.com. Sites can be accessed by 2nd level domain name (without www) or by wildapricot.org subdomain.
We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.8 votesIssue resolved
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Temporary Domain Change & SSL Certificate Renewal
We regret to inform you that there was an issue with renewing the SSL certificate for your custom domain. Our team is actively working to restore your account's security certificate as soon as possible. However, at this time we don't have an exact timeline for when it will be restored.
Once the SSL certificate is fully restored we will update you immediately. We apologize for any inconvenience or confusion this may have caused.
Thank you for your understanding and patience throughout this matter. Should you have any questions or concerns, please don't hesitate to contact our support team.
41 votes -
Server Maintenance
WildApricot will be undergoing routine server maintenance today, Aug 29, between 8:00pm-10:00pm ET. This may result in temporary slow downs or timeouts in the application during this time. Thank you for your patience.
1 vote -
Help website is down
The help website is currently down. The 3rd party service provider is investigating the cause and we hope it will get resolved quickly. We apologize for the disruption.
1 vote -
Wild Apricot Performance Issues
Wild Apricot is currently experiencing intermittent performance problems which can result in longer than average load times.
Our development team is currently investigating the issue and we will post an update as soon as we resolve the issue.
56 votes -
Website Unavailability Issue
We are aware of reports that Wild Apricot websites are not functioning normally. We do sincerely apologize for any inconvenience.
Our development team is actively engaged and will have things back up as soon as possible. We greatly appreciate your patience.
13 votes -
Service Notice: Email Log and Links Issue
Any emails sent between March 7-8 are currently not updating in the email log, despite being sent.
Please note, emails sent during this period were delivered, the email log just hasn't updated yet. All emails sent going forward will accurately update in the log.
Our team is working on resolving this promptly. Thank you for your patience!
1 vote -
"Select Contact" Button Causing Internal Error
The "Select Contact" button is experiencing an issue where it times out, leading to an internal error. Our development team is currently working on the issue.
1 vote -
WildApricot Sites Are Experiencing Slow Load Times
At the moment, we are experiencing performance issues with our servers. As a result, WildApricot sites are loading slower than normal. Our team is currently investigating this issue, and we will post an update once we have more information or a resolution. We apologize for the inconvenience.
2 votes -
Wild Apricot sites are down
All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
45 votesThis issue is now resolved.
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Log In Error
When logging into Wild Apricot you may see an error 403 message. In the meantime, as we work towards resolution, you may be able to access the log in page by clearing your cache. We are working to resolve this matter.
5 votesThis issue has now been resolved, you should be able to log into your account.
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Website Not Loading/Blank Page - Intermittent
Earlier today you may have experienced an issue with your website not loading. We have found the cause for this and have issued a fix.
Several websites are still not loading correctly, however, the fix is being rolled out to batches of accounts. Please try accessing your website again later today.
We apologize for any inconvenience.
3 votes -
Server Issues Causing Product Outages
Amazon Web Services is currently experiencing issues with some servers which is affecting some user's sites.
During this time, you may experience the inability to access certain features within your account including Dashboards, Email Templates, Payments.
We understand the inconvenience this may cause and apologize for any disruption to your organization.
We are monitoring the situation and will update this post as soon as we have more information.
1 vote -
Wild Apricot sites are down
All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
14 votesThe issue has been resolved
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Version 7.27 update beginning on November 3, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.27 is scheduled for Thursday, November 3rd, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've made some updates to improve security and reduce spam. Stronger password requirements have been introduced, and we've added the reCaptcha anti-spam feature to the login page and login gadget. As well, we've…
3 votesVersion 7.27 has been published for all clients
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