Service notices
515 results found
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Service Notice: Website Outage
Please note, websites are currently unavailable due to an unforeseen error. The development team is working on bringing sites back online as soon as possible. Thank you for your patience.
12 votes -
Contact > List Module Not Displaying Database Contacts
Our product team is aware of and actively investigating an issue affecting the Contact → List module, where the page may load indefinitely and no contacts are displayed.
2 votesThe issue preventing contacts and members from displaying has been resolved. Thank you for your patience.
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Global JavaScript Issue
We’re currently investigating an issue where clicking Save in Global JavaScript may clear existing code and prevent new code from being added.
Our development team is aware and actively working on a fix.
We apologize for the inconvenience!
2 votesIssue resolved with hotfix on Monday, May 4th
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Intermittent Website Access
WildApricot websites may be intermittently unavailable for some users. Our development team is investigating.
3 votes -
Wild Apricot Subscription Payments Unavailable
Your WildApricot subscription payments are temporarily unavailable. We are working to resolve the issue and apologize for the inconvenience.
Note: This issue only affects your Wild Apricot subscription payments. Your members can still make payments via your payment processor.
1 vote -
Live Chat Unavailable
Live chat will be unavailable on Monday, May 18 in observance of Victoria Day in Canada. During this time, please email support@wildapricot.com for assistance.
1 vote -
Event Emails Queued for Delivery
Please note, we are aware of some event-related emails becoming queued for delivery for long periods of time. Our development team is working on a fix and we apologize for any inconvenience
3 votes -
Service Notice: Website Outage
Please note, WildApricot is experiencing issues with login and website accessibility. We are aware of the issue and are working to return things to normal as quickly as possible.
5 votes -
Service Notice: 2FA verification via SMS Issue
Please note, logging in using two-factor authentication via SMS is currently experiencing issues and has been turned off. We appreciate your patience while we work to fix it.
2 votes -
Live Chats
Live chats will be closed on January 19th for Martin Luther King Jr. Day. You can still contact us via email at support@wildapricot.com.
1 vote -
Service Notice
Wild Apricot is currently experiencing global instability. Our team is actively working to resolve the issue as quickly as possible. During this time, you may notice minor service disruptions. Thank you for your patience while we work to restore full service.
1 vote -
Service Notice: Slow Performance
Some WildApricot sites may be experiencing slow performance. Our team is investigating and working to resolve the issue. Thank you for your patience.
11 votes -
Scheduled Maintenance Tonight 8:30pm-9:30pm ET
Please note, there will be scheduled maintenance tonight, Friday, January 9 between 8:30pm-9:30pm ET to optimize data and servers. During this window, there will be two brief (1-2 min) expected outages. Thank you for your understanding.
1 vote -
January 1 Renewals
On January 1, 2026, annual membership renewals and recurring payment processing may experience delays due to high volume. Your patience is appreciated while membership levels are being processed.
1 vote -
Service Notice: Global Cloudflare Outage
Please note, we are aware of a Cloudflare outage that may be impacting various services, such as payments. We are working to mitigate the issue. We appreciate your patience.
1 vote -
Payment Errors
We are aware of some users reporting failed payments due to an "Invalid Format" error message.
Our development team is urgently investigating the issue, thank you for your patience while we work on this!
1 vote -
Website Outage
WildApricot is experiencing an issue that is causing websites to be inaccessible. Our team is actively investigating the problem and working to resolve it as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience.
6 votes -
Service Notice: Event Registration Causing Password Resets
We are currently investigating an issue affecting some accounts causing members to be logged out and prompted with password resets after event registrations. Our development team has been notified and is treating this as an urgent priority. Thank you for your patience.
1 vote -
Service notice: Intermittent Website Access
Please note, earlier today, website access was limited for some users. WildApricot engineers identified the root cause and brought sites back online. We appreciate your patience while we work to implement measures to prevent similar issues from happening again.
1 vote -
2FA Delivery Issues
We’re currently aware of an issue affecting the delivery of two-factor authentication (2FA) codes. Our team is actively investigating and working to resolve the problem as quickly as possible.
1 vote
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