Service notices
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Issues with missing, incomplete, and inaccurate email tracking
Following a database migration, we've been experiencing a number of issues with the email log and with email tracking, including the following:
* Log entries before October 2018 are not being displayed
* Inaccurate delivery and failures numbers for emails sent before December 6th
* Email statuses not updated for messages sent on December 6-8
* Email content not being displayed in email logWe apologize for the inconvenience these errors have caused. Our developers are working to correct them as quickly as possible.
This migration was the first upgrade to our email system in our history and should improve…
13 votesThe issues with email logs and tracking have been fixed, and the missing data has been restored.
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Version 6.13 update beginning on November 19, 2018 at 2:00am EST
An update of Wild Apricot to version 6.13 is scheduled for Monday, November 19th, beginning at 2:00 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the automatic cancelation of unpaid event registrations after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with editing image settings when composing an email,…
11 votesVersion 6.13 was successfully published to all clients
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Renewal reminders not being sent
A problem was detected with our renewal reminder emails, and we have temporarily suspended sending them while we fix the problem. We will resume sending the reminders tomorrow.
4 votesThe issue with renewal reminders have been fixed, and they are being sent again.
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Version 6.17 update beginning on February 4, 2019 at 1:00am ET
An update of Wild Apricot to version 6.17 is scheduled for February 4th, beginning at 1:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
However there might be a payments processing service downtime of 10 minutes in the following time frame: 1:45 AM until 2:45 AM ET. During that time all payments will be processed but it might take a little bit more time than usual.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number…
1 vote -
Version 6.16 update beginning on January 21, 2019 at 2:00am ET
An update of Wild Apricot to version 6.16 is scheduled for Monday, January 21st, beginning at 2:30 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a few new features, including opening duplicated events in view mode to avoid accidentally editing the original event, new event list date filters, and more supported file formats. Also, we’ve also fixed a number of bugs. For more information on this release, see …
2 votesVersion 6.16 was successfully published to all clients.
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Email delivery will be slower today
Because of a flood of event reminders being sent, the delivery of most emails today (Tuesday January 29th) will be delayed by a couple of hours.
1 voteThe issue with the delayed email delivery has been resolved. We apologize for the inconvenience.
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Version 6.14 update beginning on December 3, 2018 at 2:00am ET
An update of Wild Apricot to version 6.14 is scheduled for Monday, December 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the option to control whether unpaid event registrations are automatically canceled after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with using Wild Apricot…
2 votesVersion 6.14 was successfully published to all clients
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Version 6.12 update beginning on October 31, 2018 at 2:30am EST
An update of Wild Apricot to version 6.12 is scheduled for Wednesday, October 31st, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to export invoices and payments for store orders, and autosaving when editing email templates. As well, a number of bugs have been fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1648
Sincerely,
The Wild Apricot Team
2 votesThe 6.12 release was successfully published to all clients.
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Issues with email log and email links
One of our services is down and as a result, the email log is currently unavailable, and some email links are also not working, resulting in a Resource not Found error when clicked. We are working to resolve this issue as soon as possible.
2 votesThe issue with the email log and email links has been resolved. We apologize for the inconvenience.
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Version 6.8 update beginning on August 29, 2018 at 2:30am EST
An update of Wild Apricot to version 6.8 is scheduled for Wednesday, August 29th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of internal adjustments and improvements, and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1636
Sincerely,
The Wild Apricot Team
4 votesVersion 6.8 was successfully published to all clients
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Version 6.11 update beginning on October 17, 2018 at 2:30am EST
An update of Wild Apricot to version 6.11 is scheduled for Wednesday, October 17th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of internal adjustments and improvements, a new feature and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1647
Sincerely,
The Wild Apricot Team
1 voteVersion 6.11 was successfully published to all clients
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Version 6.7 update beginning on August 16, 2018 at 2:30am EST
An update of Wild Apricot to version 6.7 is scheduled for Thursday, August 16nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of enhancements, including the ability to choose whether to accept online payments, offline payments, or both for online store orders. As well, the poll announcement email option has been added back. For more information, see https://gethelp.wildapricot.com/en/articles/1632
Sincerely,
The Wild Apricot Team
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Version 6.6 update beginning on August 2, 2018 at 2:30am EST
An update of Wild Apricot to version 6.6 is scheduled for Thursday, August 2nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of enhancements, including the ability to manage stock and specify multiple product variants for the online store. For more information, see https://gethelp.wildapricot.com/en/articles/1628
Sincerely,
The Wild Apricot Team
1 voteVersion 6.6 was successfully published to all clients
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Version 6.2 update beginning on May 22nd, 2018 at 3:00am EST
An update of Wild Apricot to version 6.2 is scheduled for Tuesday, May 22nd, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a single *Manage account administrators* screen where you can view, add, modify, remove, and email your account administrators, and the ability to change the billing period for a monthly plan yourself, instead of having to email Wild Apricot's billing department. As well, we've…
3 votesVersion 6.2 was successfully published to all clients.
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Login button has been temporarily removed from wildapricot.com
We're having a problem with logging in to admin view from wildapricot.com and while we're fixing it, we've temporarily removed the login button from that site. You should still be able to log in from your actual Wild Apricot site. If you're not sure how to do that, see https://gethelp.wildapricot.com/en/articles/21#where
1 voteThe Login button is back on wildapricot.com and should work as before.
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Version 6.1 update beginning on April 9th, 2018 at 2:00am ET
An update of Wild Apricot to version 6.1 is scheduled for Monday, April 9th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a new polling/voting feature, and enhancements to Wild Apricot’s new online store, as well as a number of bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1591
Sincerely,
The Wild Apricot Team
1 voteWe would like to announce that all clients were successfully upgraded to the latest Wild Apricot version 6.1
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Browser compatibility changes to comply with PCI mandate
The Payment Card Industry Security Standards Council (PCI SSC) has mandated that all credit card processors must retire version 1.0 of an encryption method called TLS (Transport Layer Security).
To comply with this directive, and ensure the highest standards of security and data integrity, Wild Apricot will stop supporting TLS versions 1.0 and 1.1 on March 12, 2018, but will continue to support TLS version 1.2. However, some older browser versions do not support TLS 1.2, so visitors to your Wild Apricot site may have to upgrade their browsers if they want to make payments on your site.
To view…
2 votesSupport for TLS versions 1.0 and 1.1 was discontinued as planned on March 12, 2018
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January 30 – Issue with accessing Contact and Member lists
We are currently experiencing errors with loading the Contact and Member lists in the Wild Apricot administrator view. Our developers are aware of this issue and working to resolve this as soon as possible.
4 votesThe issue has been resolved and everything should work fine now.
For some reasons, one of our servers responsible for this type of service was showing high CPU load while our live monitoring was showing green light. We’re currently investigating what happened and looking for a root cause. Based on that, we will figure our action plan on how to prevent these types of situation in future.
I sincerely apologize that it took several hours to identify and fix the problem.
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Internet outage at Wild Apricot office may result in slower Support response time
We are experiencing an Internet outage at our Wild Apricot head office and as a result, you may experience difficulty reaching a support agent by phone, and slower response time to support requests submitted by email or from our support portal.
This will not affect the response time of Wild Apricot sites.
We are working to resolve this issue as quickly as possible.
1 voteOur support representatives are now available to receive support calls and process support requests.
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Version 5.18 update beginning on February 27, 2018 at 1:00am ET
An update of Wild Apricot to version 5.18 is scheduled for February 27th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a new Wild Apricot Payments system, the ability to adds guests for simple/RSVP events, the option to automatically register people from a waitlist when new spaces become available, and the ability to filter the member directory by member groups. In addition, a number of…
1 voteVersion 5.18 was successfully published to all clients. Support for the Wild Apricot Payments system will begin on March 12th.
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