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  1. Version 6.1 update beginning on April 9th, 2018 at 2:00am ET

    An update of Wild Apricot to version 6.1 is scheduled for Monday, April 9th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a new polling/voting feature, and enhancements to Wild Apricot’s new online store, as well as a number of bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1591

    Sincerely,

    The Wild Apricot Team

    1 vote
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    • Browser compatibility changes to comply with PCI mandate

      The Payment Card Industry Security Standards Council (PCI SSC) has mandated that all credit card processors must retire version 1.0 of an encryption method called TLS (Transport Layer Security).

      To comply with this directive, and ensure the highest standards of security and data integrity, Wild Apricot will stop supporting TLS versions 1.0 and 1.1 on March 12, 2018, but will continue to support TLS version 1.2. However, some older browser versions do not support TLS 1.2, so visitors to your Wild Apricot site may have to upgrade their browsers if they want to make payments on your site.

      To view…

      2 votes
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      • January 30 – Issue with accessing Contact and Member lists

        We are currently experiencing errors with loading the Contact and Member lists in the Wild Apricot administrator view. Our developers are aware of this issue and working to resolve this as soon as possible.

        4 votes
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          The issue has been resolved and everything should work fine now.

          For some reasons, one of our servers responsible for this type of service was showing high CPU load while our live monitoring was showing green light. We’re currently investigating what happened and looking for a root cause. Based on that, we will figure our action plan on how to prevent these types of situation in future.

          I sincerely apologize that it took several hours to identify and fix the problem.

        • Internet outage at Wild Apricot office may result in slower Support response time

          We are experiencing an Internet outage at our Wild Apricot head office and as a result, you may experience difficulty reaching a support agent by phone, and slower response time to support requests submitted by email or from our support portal.

          This will not affect the response time of Wild Apricot sites.

          We are working to resolve this issue as quickly as possible.

          1 vote
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          • Version 5.18 update beginning on February 27, 2018 at 1:00am ET

            An update of Wild Apricot to version 5.18 is scheduled for February 27th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

            The update will be released to clients in batches over a space of a week to ensure stability.

            This update includes a new Wild Apricot Payments system, the ability to adds guests for simple/RSVP events, the option to automatically register people from a waitlist when new spaces become available, and the ability to filter the member directory by member groups. In addition, a number of…

            1 vote
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            • Some Wild Apricot sites may be currently inaccessible - Nov 9, 2017

              Some Wild Apricot sites are down. We are investigating the problem and hope to correct this as soon as possible.

              7 votes
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              • Version 5.17 update beginning on January 29th at 2:00am ET

                An update of Wild Apricot to version 5.17 is scheduled for Monday, January 29th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                The update will be released to clients in batches over a space of a week to ensure stability.

                This update provides some new functionality, including the ability for members to attach files and images to forum posts. As well, Wild Apricot is launching a new help site at gethelp.wildapricot.com and a new way to view help: within a help panel in admin view. For…

                2 votes
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                • Version 5.16 update beginning on December 7, 2017 at 2:00am ET

                  An update of Wild Apricot to version 5.16 is scheduled for Thursday, December 7th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                  The update will be released to clients in batches over a space of a week to ensure stability.

                  This update provides administrators with the ability to automatically copy emails to secondary or alternate email addresses. In addition, a number of bugs were fixed. For more information, see help.wildapricot.com/display/DOC/Release+5.16 .

                  Sincerely,

                  The Wild Apricot Team

                  2 votes
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                  • Slow performance of Wild Apricot

                    Unfortunately we are currently experiencing slow performance issues with our servers. Our engineers are aware of this and working to get that resolved. The estimated time for resolution is 30-40 minutes.

                    We sincerely apologize for the inconvenience.

                    5 votes
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                    • We are currently experiencing unexpected downtime

                      Some Wild Apricot sites are currently inaccessible due to unexpected downtime. We are investigating and hope to resolve the issue as soon as possible.

                      15 votes
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                      • System maintenance on November 15th, 2017

                        Wild Apricot will be performing system maintenance on Wednesday, November 15th, 2017 beginning at 1:00 am EST. The maintenance may take up to 90 minutes to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.

                        We apologize for any inconvenience.

                        The Wild Apricot Team

                        2 votes
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                        • October 25 - Issues with processing payments via Stripe

                          We are currently experiencing issues processing payments via Stripe. Our engineers are working to resolve the issue as quickly as possible.

                          We apologize for the inconvenience.

                          3 votes
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                          • Version 5.15 update beginning on November 23rd, 2017 at 2:00am ET

                            An update of Wild Apricot to version 5.15 is scheduled for Thursday, November 23nd, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                            The update will be released to clients in batches over a space of a week to ensure stability.

                            This update includes a number of enhancements, among them the ability for administrators to print membership cards (one at a time), for event registrants to view and cancel their event registrations, and the automatic closing of registration for events with waitlists and open spots. In addition…

                            1 vote
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                            • Mail Servers performance issues on September 25th, 2017

                              Unfortunately, we are currently experiencing performance issues with our mail servers, that may cause mail delivery delays.

                              We are taking proactive steps to get the issue resolved at the earliest and ensure that this issue will not happen in the future.

                              Please accept our sincere apologies for the inconvenience caused.

                              4 votes
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                                On October 3rd our engineers found the root cause of performance issues with our email servers. Unfortunately there was a misconfiguration of them which led to email delivery delays.

                                The issue has been fixed and we do not experience any delays in email delivery now.

                                We would like to sincerely apologize for all the inconvenience the issue has caused and will try doing our best to prevent this from happening again.

                              • System maintenance on November 16th, 2017

                                Wild Apricot will be performing system maintenance on Thursday, November 16th, 2017 beginning at 3:00 am EST. The maintenance may take up to 2 hours to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.

                                We apologize for any inconvenience.

                                The Wild Apricot Team

                                1 vote
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                                • Version 5.13 update beginning on October 23rd, 2017 at 3:00am ET

                                  An update of Wild Apricot to version 5.13 is scheduled for Monday, October 23rd, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                                  The update will be released to clients in batches over a space of a week to ensure stability.

                                  This update includes the ability to add member photos to membership cards, and additional email macros for membership bundles. As well, the update includes fixes to a number of issues encountered by our clients. For more information, see help.wildapricot.com/display/DOC/Release+5.13 .

                                  Sincerely,

                                  The Wild Apricot Team

                                  2 votes
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                                  • Version 5.14 update beginning on November 7th, 2017 at 3:00am ET

                                    An update of Wild Apricot to version 5.14 is scheduled for Tuesday, November 7th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                                    The update will be released to clients in batches over a space of a week to ensure stability.

                                    This update includes a number of bug fixes, and a new setting for the Stripe payment gateway to improve security and address security warnings. For more information, see help.wildapricot.com/display/DOC/Release+5.14 .

                                    Sincerely,

                                    The Wild Apricot Team

                                    1 vote
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                                    • Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET

                                      An update of Wild Apricot to version 5.12.2 is scheduled for Monday, September 18th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                                      The update will be released to clients in batches over a space of a week to ensure stability.

                                      This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,…

                                      8 votes
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                                        We have addressed critical issues which prevented us from transferring our customers to the new version 5.12.1

                                        As stated in the initial message the update will be released to clients in batches over a space of a week to ensure stability.

                                        We sincerely apologize for the inconvenience which delayed accounts transition.

                                      • Wild Apricot is moving to Amazon Web Services on July 4, 2017

                                        Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.

                                        The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.

                                        Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.

                                        If you’re using a custom domain name for your…

                                        10 votes
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                                        • Version 5.11 to be published on May 15th, 2017

                                          Version 5.11 of Wild Apricot is scheduled to be published on Monday, May 15th, beginning at 2:00 am (ET). The publication process will take up to 4 hours, but Wild Apricot sites will still be accessible during this time. The import service may be down for approximately 5 minutes.

                                          This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

                                          * The ability to offer discounts for membership renewals and level changes
                                          * Control over which fields appear on donation forms
                                          * Admins can add contacts to event waitlists
                                          *…

                                          7 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            We would like to announce that the issue has been fully resolved.

                                            Analysis shown that it was related to internal routing of our ISP (from old IP address to the new one).

                                            We apologize for the inconvenience this has caused.

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