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Service notices

486 results found

  1. Temporary Domain Change & SSL Certificate Renewal

    We regret to inform you that there was an issue with renewing the SSL certificate for your custom domain. Our team is actively working to restore your account's security certificate as soon as possible. However, at this time we don't have an exact timeline for when it will be restored.

    Once the SSL certificate is fully restored we will update you immediately. We apologize for any inconvenience or confusion this may have caused.

    Thank you for your understanding and patience throughout this matter. Should you have any questions or concerns, please don't hesitate to contact our support team.

    41 votes

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  2. Wild Apricot Performance Issues

    Wild Apricot is currently experiencing intermittent performance problems which can result in longer than average load times.

    Our development team is currently investigating the issue and we will post an update as soon as we resolve the issue.

    56 votes

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  3. Website Unavailability Issue

    We are aware of reports that Wild Apricot websites are not functioning normally. We do sincerely apologize for any inconvenience.

    Our development team is actively engaged and will have things back up as soon as possible. We greatly appreciate your patience.

    13 votes

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  4. Wild Apricot sites are down

    All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.

    45 votes

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  5. Log In Error

    When logging into Wild Apricot you may see an error 403 message. In the meantime, as we work towards resolution, you may be able to access the log in page by clearing your cache. We are working to resolve this matter.

    5 votes

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  6. Website Not Loading/Blank Page - Intermittent

    Earlier today you may have experienced an issue with your website not loading. We have found the cause for this and have issued a fix.

    Several websites are still not loading correctly, however, the fix is being rolled out to batches of accounts. Please try accessing your website again later today.

    We apologize for any inconvenience.

    3 votes

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  7. Server Issues Causing Product Outages

    Amazon Web Services is currently experiencing issues with some servers which is affecting some user's sites.

    During this time, you may experience the inability to access certain features within your account including Dashboards, Email Templates, Payments.

    We understand the inconvenience this may cause and apologize for any disruption to your organization.

    We are monitoring the situation and will update this post as soon as we have more information.

    1 vote

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  8. Wild Apricot sites are down

    All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.

    14 votes

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  9. Version 7.27 update beginning on November 3, 2022 at 4:00 am ET

    An update of Wild Apricot to version 7.27 is scheduled for Thursday, November 3rd, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've made some updates to improve security and reduce spam. Stronger password requirements have been introduced, and we've added the reCaptcha anti-spam feature to the login page and login gadget. As well, we've…

    3 votes

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  10. Stripe payments are being processed incorrectly

    Payments through Wild Apricot/Stripe integration are being processed incorrectly. Your members might see wrong amount when they try to pay online.
    We working on resolving this issue ASAP. We apologize for the inconvenience.

    4 votes

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  11. Trouble Logging In?

    If you are having issues logging in, please ensure you are not using the following link, https://www.wildapricot.com/Utility/WildApricotLogin.aspx, as it will not work.

    Instead, you can login directly through your Wild Apricot site.

    For more information, please see: https://gethelp.wildapricot.com/en/articles/1710-trouble-logging-in

    1 vote

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  12. Mobile app for admins currently unavailable

    We are currently experiencing issues with Wild Apricot and as a result, the mobile app for admins is currently unavailable. We are working to address the issues, and apologize for the inconvenience.

    3 votes

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  13. Wild Apricot is experiencing some performance issues

    Wild Apricot is experiencing some performance issues.
    We are investigating this and hope to resolve the issue as soon as possible. Sorry for the inconvenience and thank you.

    3 votes

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  14. Wild Apricot is down

    Due to the maintenance on our database WA is down. We're working on a fix, and
    apologize for any inconvenience.

    1 vote

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  15. Version 7.26 update beginning on June 14, 2022 at 4:00 am ET

    An update of Wild Apricot to version 7.26 is scheduled for Tuesday, June 14th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've made the following changes:
    - Traffic encryption will be automatically enabled for new accounts, and existing accounts that have encryption already enabled will no longer have the option of disabling it
    -…

    1 vote

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  16. Some Wild Apricot sites are currently inaccessible due to unexpected downtime.

    We are investigating and hope to resolve the issue as soon as possible.

    15 votes

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  17. Issues with loading Wild Apricot sites

    At the moment we are experiencing significant load times with Wild Apricot and sincerely apologize for the inconvenience. Our team is currently investigating this issue and we will reach out once we have an update or once the issue has been resolved.

    1 vote

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  18. October 28th, 12:30pm EST: Service interruption

    Wild Apricot is currently experiencing a service interruption where you may get an Internal error when performing some actions that you normally do. Our team is working to resolve this as soon as possible. We appreciate your patience and sincerely apologize for any inconvenience

    1 vote

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  19. Version 7.22 update beginning on July 12th, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.22 is scheduled for Monday, July 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1831.

    2 votes

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  20. Wild Apricot email stats does not work

    Unfortunately due to an unexpected issue with one of our mail processing services, the email statistics is currently not available. That means there is no "Delivered" or "Not delivered" status shown in the Email log.

    Emails themselves are successfully sent however.

    Our engineering team are working to get this issue resolves as soon as possible and we will update this thread once it is resolved.

    We apologize for the inconvenience.

    4 votes

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