Service notices

.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. We are currently experiencing unexpected downtime

    Some Wild Apricot sites are currently inaccessible due to unexpected downtime. We are investigating and hope to resolve the issue as soon as possible.

    15 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Wild Apricot is moving to Amazon Web Services on July 4, 2017

      Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.

      The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.

      Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.

      If you’re using a custom domain name for your…

      10 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Version 5.11 to be published on May 15th, 2017

        Version 5.11 of Wild Apricot is scheduled to be published on Monday, May 15th, beginning at 2:00 am (ET). The publication process will take up to 4 hours, but Wild Apricot sites will still be accessible during this time. The import service may be down for approximately 5 minutes.

        This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

        * The ability to offer discounts for membership renewals and level changes
        * Control over which fields appear on donation forms
        * Admins can add contacts to event waitlists
        *…

        7 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

          We would like to announce that the issue has been fully resolved.

          Analysis shown that it was related to internal routing of our ISP (from old IP address to the new one).

          We apologize for the inconvenience this has caused.

        • Version 5.11.2 update on June 19th, 2017 at 2:00am ET

          An update of Wild Apricot to version 5.11.2 is scheduled for Monday, June 19th, beginning at 2:00 am (ET). The update will take up to 4 hours, but there is no expected downtime for Wild Apricot sites.

          This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.2

          Sincerely,

          The Wild Apricot Team

          2 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • System maintenance on May 18, 2017 at 3 am (ET)

            Wild Apricot will be performing system maintenance on Thursday May 18th, beginning at 3 am ET.

            The maintenance may take up to an hour to complete. Wild Apricot sites may experience approximately 5 minutes of downtime during this period.

            Please save your work, log out in advance, and warn your clients about possible connectivity issues.

            We apologize for any inconvenience.

            The Wild Apricot Team

            2 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • August 31st, 10:45am EST: Experiencing service interruption

              At about 10:45am EST Wild Apricot started to experience some issues and as a result, all website sites are down. We are investigating the problem and hope to restore service as soon as possible. Please, click "Follow" to get notified about updates

              465 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Hi everyone,

                My name is Kevin and I am part of the support team at Wild Apricot

                Last week we experienced extended and unplanned downtime. It was certainly a very disappointing and frustrating few days for all of our clients and their members.

                We would like to start by expressing our sincere apologies for the disruption in service.

                This downtime comes after a few other occurrences in the past months and we would like to share not only the root cause of this latest downtime but what we are doing to stabilize our environment moving forward.

                So what happened? Code was introduced into the environment that missed a critical part of our quality assurance

                How could this happen? A simple change was made to code that was thought to be too minor to have any impact and the proper testing was not performed.

                How will we prevent this in the…

              • Server Issues - 30 Jan 2017 at 3:35 pm EDT

                A number of clients reported experiencing problems accessing their sites beginning around 3:35pm EDT. Most sites were back up by 3:45 pm EDT, and our engineers are continuing to monitor the situation. We will provide more details as they come.

                11 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Wild Apricot help site currently unavailable

                  Wild Apricot's help site – help.wildapricot.com – is currently unavailable as we update it to Version 5.10.

                  3 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Regular maintenance on April 6, 2017 at 5:15 AM EST

                    A regular maintenance of Wild Apricot is scheduled for Thursday, April 6th, beginning at 5:15 am (EST). We do not expect any downtime.

                    Sincerely,

                    The Wild Apricot Team

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Importing contacts currently not working

                      Because of an outage with Amazon Web Services, the ability to import contacts into Wild Apricot is currently not available. We are monitoring the situation and will let you know when importing is available again.

                      Our apologies for the inconvenience.

                      Wild Apricot Support.

                      2 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Some Wild Apricot sites are blank or experiencing internal errors

                        Some Wild Apricot sites are blank or display an Internal error message. We are working to resolve these issues as quickly as possible.

                        1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Websites are currently not displaying

                          Hi everyone,

                          We are currently experiencing an issue whereby some web sites are not displaying.

                          You may receive a message on your screen that says

                          " Website temporarily unavailable" or a "504 Gateway Time-out error."

                          This occurred at approximately 12:10 pm Eastern standard time.

                          Our engineers are working to resolve the issue as quickly as possible

                          We apologize for the interruption in service and appreciate your patience

                          13 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi everyone,

                            On December 6th, 2016, we had two incidents that occurred with our latest release 5.9.

                            The first is where some websites would not display and give one of the following messages

                            “ Website temporarily unavailable” or a “504 Gateway Time-out error.”

                            This first incident lasted approximately 70 minutes. 11:45am till 1:30 pm est.

                            The second incident was an issue with the 3 column layout not working properly.

                            This second incident lasted approximately 18 hours. Dec 6, 2016 11:45 am till Dec 7th, 2016 6:00 am est

                            Both of these incidents have been corrected and we will publish the root cause once available.

                            We apologize for any inconvenience this may have caused and truly appreciate your patience

                          • Version 5.10 to be published on March 13, 2017

                            Version 5.10 of of Wild Apricot is scheduled to be published on Monday, March 13th, beginning at 2:00 am (EST). The publication process will take the entire day but Wild Apricot sites will still be accessible during this time.

                            This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

                            * Ability to schedule email blasts for future delivery
                            * Option to display a *Not attending* button in event announcement emails
                            * New members cannot register for events using member-only registration types until their membership is activated
                            * Option to…

                            1 vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Support phones are down, some issues with support tickets

                              Because of an outage with Amazon Web Services, Wild Apricot's support phone system is currently down. You can still submit support requests from https://support.wildapricot.com though we have encountered some issues with these as well.

                              1 vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • October 26th, 4:25pm EST: Service Interruption

                                We are currently experiencing degraded performance as a result of server issues. This appears to be affecting some clients only. Our engineers are investigating and working to get everything back up and running as soon as possible.

                                We sincerely apologize for the inconvenience, and thank you for your patience.

                                23 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi everyone,

                                  My name is Kevin and I am part of the support team

                                  I wanted to follow up with respect to the service outage that we experienced on October 26th as our last message did not give much detail.

                                  The incident occurred on Oct 26th 2016, at approximately 3:30 PM Est and lasted until 6:00 PM Est.

                                  The symptoms were slow response time when opening sites and possibly a 504 timeout error.

                                  Upon deeper investigation, our engineers detected a bug in new code that was introduced for emailing services which caused the queues that process information to have degraded performance.

                                  Our back-end servers were functioning but with a very slow response time

                                  The end solution was to revert back to the old emailing services which corrected the problem.

                                  This is under review on how we can prevent any future occurrences

                                  We fully appreciate the frustration that this caused and…

                                • Version 5.9.2.1 update on January 26, 2017 at 2:00am EDT

                                  An update of Wild Apricot to version 5.9.2.1 is scheduled for Thursday, January 26th, beginning at 2:00 am (EDT). Wild Apricot sites may be inaccessible for up to half an hour.

                                  Please save your work and log out in advance, and warn your clients about possible connectivity issues.

                                  We apologize for any inconvenience.

                                  This update will address a number of internal bugs related to the system. For reference, see https://help.wildapricot.com/display/DOC/Update+5.9.2.1

                                  Sincerely,

                                  The Wild Apricot Team

                                  2 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Wild Apricot help not updated for 5.9

                                    An error with our help software has prevented us from publishing the updated help for Version 5.9 of Wild Apricot. We hope to have the updated help in place sometime on Wednesday December 6th.

                                    2 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Phone support not available December 26-27, January 2

                                      Our offices will be closed December 26-27 and January 2. Phone support will not be available, but limited email support will be provided by our Moscow office.

                                      1 vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Version 5.8 to be published on August 24, 2016 beginning at 3am EDT

                                        Version 5.8 of Wild Apricot will be published on Wednesday August 24th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 30 minutes.

                                        This release includes the following changes:
                                        * New email wizard with streamlined workflow
                                        * The Last login date column has been added to the contacts export file
                                        * Several API enhancements
                                        * Various bug fixes

                                        For more information, see http://help.wildapricot.com/display/DOC/Release+5.8

                                        Please save your work and log out in advance, and warn your clients about possible connectivity issues.

                                        We apologize for any inconvenience.

                                        Sincerely,

                                        The Wild Apricot Team

                                        12 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          5.8.0 has been published.

                                          Unfortunately there were some issues with the process of updating Wild Apricot code what took more time than expected.

                                          We sincerely apologize for this time delay and hope for your understanding and patience.

                                        • Version 5.8.3 update on November 1, 2016 at 3:30am EDT

                                          An update of Wild Apricot to version 5.8.3 is scheduled for Tuesday, November 1st, beginning at 3:30 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.

                                          This update includes some small changes, as well as a number of bug fixes. The changes include:
                                          -ability to filter event list by date
                                          -ability to filter event list to display only upcoming events, past events, or admin-only events
                                          -ability to suspend or archive all the members of a bundle by suspending or archiving the bundle administrator
                                          -ability to archive a bundle administrator from their contact record
                                          -the Archive button…

                                          1 vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 16 17
                                          • Don't see your idea?

                                          Service notices

                                          Feedback and Knowledge Base