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Service notices

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  1. Email Editor Issue

    Feb 1, 2024 Please note, the email editor toolbar is experiencing issues. Our development team is currently working on a fix and the functionality will be restored as soon as possible. We apologize for any inconvenience.
    Update: All Editor issues have been fixed. Thank your for your patience!

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  2. Unable to load sites with custom domains

    WildApricot sites with custom domains are not available if trying to access via www.yourdomainname.com. Sites can be accessed by 2nd level domain name (without www) or by wildapricot.org subdomain.
    We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.

    8 votes

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  3. "Select Contact" Button Causing Internal Error

    The "Select Contact" button is experiencing an issue where it times out, leading to an internal error. Our development team is currently working on the issue.

    1 vote

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  4. Planned technical maintenance - Nov 22

    We will be performing technical maintenance on WildApricot from 10-11 pm EST on November 22. There may be temporary disruptions and performance degradation during this time for some or all WildApricot services. We apologize for any inconvenience.

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  5. WildApricot Sites Are Experiencing Slow Load Times

    At the moment, we are experiencing performance issues with our servers. As a result, WildApricot sites are loading slower than normal. Our team is currently investigating this issue, and we will post an update once we have more information or a resolution. We apologize for the inconvenience.

    2 votes

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  6. Wild Apricot Performance Issues

    Wild Apricot is currently experiencing issues when adding contacts manually to events, email, invoices, etc. You will be given an Internal error. Our development team is currently investigating the issue and we will post an update as soon as we resolve the issue.
    Oct 18, 2023

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  7. Intermittent Loading Issues

    We regret to inform you that Wild Apricot is currently experiencing unexpected performance and loading issues. Our technical team is actively investigating the issue to determine its cause and restore service as quickly as possible.

    Thank you for your patience.

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  8. Technical maintenance

    We will be performing technical maintenance on Wild Apricot from 6-8 am EST on October 12. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience.

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  9. Technical maintenance

    We will be performing technical maintenance on Wild Apricot from 6-7 am EST on October 04. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience.

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  10. Wild Apricot is currently experiencing some technical difficulties

    We apologize for the inconvenience, but our website is experiencing loading issues. Our technical team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience, and we'll provide updates as soon as we have more information.
    Oct 3, 2023

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  11. Live-chat Unavailability Friday, September 29, 2023

    Please note, Wild Apricot Support will not be available on Friday, September 29, 2023, in observance of Canada's Truth and Reconciliation Day.

    We apologize for any inconvenience this may cause and appreciate your understanding. For alternative options, please consult our knowledge base or send us an email.

    Knowledge Base: https://gethelp.wildapricot.com/en
    Email Support: support@wildapricot.com

    Thank you for your cooperation.

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  12. Technical maintenance

    We will be performing technical maintenance on Wild Apricot from 6-7 am EST on September 21. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience.

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  13. Website Outage Under Investigation

    Please note, Wild Apricot websites are experiencing an unexpected outage. Our technical team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience.

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  14. Planned Outage Due to Server Maintenance (25/08/23)

    All Wild Apricot sites will be unavailable at 12:00AM EST, 25/08/23 for a short period of time due to routine server maintenance.

    During this time all Wild Apricot websites will be unavailable.

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  15. PayPal Payments Issue

    Please note, we are currently experiencing an issue with PayPal payments on our website that might prevent some transactions from completing due to a problem on PayPal's side. Our team is actively working with PayPal to resolve this, and we apologize for any inconvenience this may cause.

    If you encounter difficulties with PayPal payments, we suggest considering alternative payment methods in the meantime. Rest assured, we are committed to restoring normal services as quickly as possible. Thank you for your understanding and patience.

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  16. Website Unavailability Issue

    We are aware of reports that Wild Apricot websites are not functioning normally. We do sincerely apologize for any inconvenience.

    Our development team is actively engaged and will have things back up as soon as possible. We greatly appreciate your patience.

    13 votes

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  17. Server Issues Causing Product Outages

    Amazon Web Services is currently experiencing issues with some servers which is affecting some user's sites.

    During this time, you may experience the inability to access certain features within your account including Dashboards, Email Templates, Payments.

    We understand the inconvenience this may cause and apologize for any disruption to your organization.

    We are monitoring the situation and will update this post as soon as we have more information.

    1 vote

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  18. Temporary Domain Change & SSL Certificate Renewal

    We regret to inform you that there was an issue with renewing the SSL certificate for your custom domain. Our team is actively working to restore your account's security certificate as soon as possible. However, at this time we don't have an exact timeline for when it will be restored.

    Once the SSL certificate is fully restored we will update you immediately. We apologize for any inconvenience or confusion this may have caused.

    Thank you for your understanding and patience throughout this matter. Should you have any questions or concerns, please don't hesitate to contact our support team.

    41 votes

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  19. Event emails "Queued for Delivery"

    We apologize for a recent issue with our event announcement scheduler that prevented emails from being sent out on time. We are working to resolve the problem, but in the meantime, emails may still appear as "Queued for delivery."

    We understand the inconvenience and thank you for your patience as we work to fix this.

    0 votes

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  20. Notice of Live Chat Service Unavailability April 27 - May 1

    Please note, our live-chat service was unavailable from April 27 to May 1 due to a system wide upgrade. During this time, we were unable to offer live-chat support however, our email channel, remained available during this time.

    We understand that this may have caused inconvenience to some of our customers who rely on the live-chat feature to get in touch with us. We apologize for any inconvenience caused.

    Our team is now happy to announce that the upgrade has been successfully completed and our live-chat service is once again available for your use.

    We appreciate your patience and understanding…

    0 votes

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