Service notices
480 results found
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Temporary Domain Change & SSL Certificate Renewal
We regret to inform you that there was an issue with renewing the SSL certificate for your custom domain. Our team is actively working to restore your account's security certificate as soon as possible. However, at this time we don't have an exact timeline for when it will be restored.
Once the SSL certificate is fully restored we will update you immediately. We apologize for any inconvenience or confusion this may have caused.
Thank you for your understanding and patience throughout this matter. Should you have any questions or concerns, please don't hesitate to contact our support team.
41 votes -
Wild Apricot Performance Issues
Wild Apricot is currently experiencing intermittent performance problems which can result in longer than average load times.
Our development team is currently investigating the issue and we will post an update as soon as we resolve the issue.
56 votes -
Wild Apricot sites are down
All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
45 votesThis issue is now resolved.
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Log In Error
When logging into Wild Apricot you may see an error 403 message. In the meantime, as we work towards resolution, you may be able to access the log in page by clearing your cache. We are working to resolve this matter.
5 votesThis issue has now been resolved, you should be able to log into your account.
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Website Not Loading/Blank Page - Intermittent
Earlier today you may have experienced an issue with your website not loading. We have found the cause for this and have issued a fix.
Several websites are still not loading correctly, however, the fix is being rolled out to batches of accounts. Please try accessing your website again later today.
We apologize for any inconvenience.
3 votes -
Wild Apricot sites are down
All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
14 votesThe issue has been resolved
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Version 7.27 update beginning on November 3, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.27 is scheduled for Thursday, November 3rd, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've made some updates to improve security and reduce spam. Stronger password requirements have been introduced, and we've added the reCaptcha anti-spam feature to the login page and login gadget. As well, we've…
3 votesVersion 7.27 has been published for all clients
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Stripe payments are being processed incorrectly
Payments through Wild Apricot/Stripe integration are being processed incorrectly. Your members might see wrong amount when they try to pay online.
We working on resolving this issue ASAP. We apologize for the inconvenience.4 votesThis issue has been resolved. Stripe Payments should now work as expected.
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Trouble Logging In?
If you are having issues logging in, please ensure you are not using the following link, https://www.wildapricot.com/Utility/WildApricotLogin.aspx, as it will not work.
Instead, you can login directly through your Wild Apricot site.
For more information, please see: https://gethelp.wildapricot.com/en/articles/1710-trouble-logging-in
1 vote -
Mobile app for admins currently unavailable
We are currently experiencing issues with Wild Apricot and as a result, the mobile app for admins is currently unavailable. We are working to address the issues, and apologize for the inconvenience.
3 votesThe mobile app for admins is available again.
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Wild Apricot is experiencing some performance issues
Wild Apricot is experiencing some performance issues.
We are investigating this and hope to resolve the issue as soon as possible. Sorry for the inconvenience and thank you.3 votes -
Wild Apricot is down
Due to the maintenance on our database WA is down. We're working on a fix, and
apologize for any inconvenience.1 voteThe issue with loading Wild Apricot sites has been resolved
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Version 7.26 update beginning on June 14, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.26 is scheduled for Tuesday, June 14th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've made the following changes:
- Traffic encryption will be automatically enabled for new accounts, and existing accounts that have encryption already enabled will no longer have the option of disabling it
-…1 voteThe release was successfully published to all clients
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Some Wild Apricot sites are currently inaccessible due to unexpected downtime.
We are investigating and hope to resolve the issue as soon as possible.
15 votes -
Issues with loading Wild Apricot sites
At the moment we are experiencing significant load times with Wild Apricot and sincerely apologize for the inconvenience. Our team is currently investigating this issue and we will reach out once we have an update or once the issue has been resolved.
1 voteThe issue with loading Wild Apricot sites has been resolved
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October 28th, 12:30pm EST: Service interruption
Wild Apricot is currently experiencing a service interruption where you may get an Internal error when performing some actions that you normally do. Our team is working to resolve this as soon as possible. We appreciate your patience and sincerely apologize for any inconvenience
1 vote -
Version 7.22 update beginning on July 12th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.22 is scheduled for Monday, July 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1831.
2 votesAll clients have been successfully upgraded to version 7.22.
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Wild Apricot email stats does not work
Unfortunately due to an unexpected issue with one of our mail processing services, the email statistics is currently not available. That means there is no "Delivered" or "Not delivered" status shown in the Email log.
Emails themselves are successfully sent however.
Our engineering team are working to get this issue resolves as soon as possible and we will update this thread once it is resolved.
We apologize for the inconvenience.
4 votesThe issue with email stats has been resolved and the missing data has been restored
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Version 7.20 update beginning on April 7th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.20 is scheduled for Wednesday, April 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we're providing support for filtering and exporting store orders, and exporting poll results. As well, we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1822.
2 votesVersion 7.20 was successfully published to all clients.
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Planned database maintenance on January 27, 2021
Maintenance of Wild Apricot's database is scheduled for Wednesday, January 27th, beginning at 2:00 am (EST). The process will take up to 2 hours, and Wild Apricot sites may be inaccessible for up to 15 minutes during this time.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
3 votesThe database maintenance was completed successfully
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