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  1. Some Wild Apricot sites may be currently inaccessible - Nov 9, 2017

    Some Wild Apricot sites are down. We are investigating the problem and hope to correct this as soon as possible.

    7 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Slow performance of Wild Apricot

      Unfortunately we are currently experiencing slow performance issues with our servers. Our engineers are aware of this and working to get that resolved. The estimated time for resolution is 30-40 minutes.

      We sincerely apologize for the inconvenience.

      5 votes
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      • We are currently experiencing unexpected downtime

        Some Wild Apricot sites are currently inaccessible due to unexpected downtime. We are investigating and hope to resolve the issue as soon as possible.

        15 votes
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        • System maintenance on November 15th, 2017

          Wild Apricot will be performing system maintenance on Wednesday, November 15th, 2017 beginning at 1:00 am EST. The maintenance may take up to 90 minutes to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.

          We apologize for any inconvenience.

          The Wild Apricot Team

          2 votes
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          • October 25 - Issues with processing payments via Stripe

            We are currently experiencing issues processing payments via Stripe. Our engineers are working to resolve the issue as quickly as possible.

            We apologize for the inconvenience.

            3 votes
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            • Version 5.15 update beginning on November 23rd, 2017 at 2:00am ET

              An update of Wild Apricot to version 5.15 is scheduled for Thursday, November 23nd, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

              The update will be released to clients in batches over a space of a week to ensure stability.

              This update includes a number of enhancements, among them the ability for administrators to print membership cards (one at a time), for event registrants to view and cancel their event registrations, and the automatic closing of registration for events with waitlists and open spots. In addition…

              1 vote
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              • Mail Servers performance issues on September 25th, 2017

                Unfortunately, we are currently experiencing performance issues with our mail servers, that may cause mail delivery delays.

                We are taking proactive steps to get the issue resolved at the earliest and ensure that this issue will not happen in the future.

                Please accept our sincere apologies for the inconvenience caused.

                4 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  On October 3rd our engineers found the root cause of performance issues with our email servers. Unfortunately there was a misconfiguration of them which led to email delivery delays.

                  The issue has been fixed and we do not experience any delays in email delivery now.

                  We would like to sincerely apologize for all the inconvenience the issue has caused and will try doing our best to prevent this from happening again.

                • System maintenance on November 16th, 2017

                  Wild Apricot will be performing system maintenance on Thursday, November 16th, 2017 beginning at 3:00 am EST. The maintenance may take up to 2 hours to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.

                  We apologize for any inconvenience.

                  The Wild Apricot Team

                  1 vote
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                  • Version 5.13 update beginning on October 23rd, 2017 at 3:00am ET

                    An update of Wild Apricot to version 5.13 is scheduled for Monday, October 23rd, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                    The update will be released to clients in batches over a space of a week to ensure stability.

                    This update includes the ability to add member photos to membership cards, and additional email macros for membership bundles. As well, the update includes fixes to a number of issues encountered by our clients. For more information, see help.wildapricot.com/display/DOC/Release+5.13 .

                    Sincerely,

                    The Wild Apricot Team

                    2 votes
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                    • Version 5.14 update beginning on November 7th, 2017 at 3:00am ET

                      An update of Wild Apricot to version 5.14 is scheduled for Tuesday, November 7th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                      The update will be released to clients in batches over a space of a week to ensure stability.

                      This update includes a number of bug fixes, and a new setting for the Stripe payment gateway to improve security and address security warnings. For more information, see help.wildapricot.com/display/DOC/Release+5.14 .

                      Sincerely,

                      The Wild Apricot Team

                      1 vote
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                      • Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET

                        An update of Wild Apricot to version 5.12.2 is scheduled for Monday, September 18th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                        The update will be released to clients in batches over a space of a week to ensure stability.

                        This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,…

                        8 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          We have addressed critical issues which prevented us from transferring our customers to the new version 5.12.1

                          As stated in the initial message the update will be released to clients in batches over a space of a week to ensure stability.

                          We sincerely apologize for the inconvenience which delayed accounts transition.

                        • Wild Apricot is moving to Amazon Web Services on July 4, 2017

                          Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.

                          The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.

                          Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.

                          If you’re using a custom domain name for your…

                          10 votes
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                          • Version 5.11 to be published on May 15th, 2017

                            Version 5.11 of Wild Apricot is scheduled to be published on Monday, May 15th, beginning at 2:00 am (ET). The publication process will take up to 4 hours, but Wild Apricot sites will still be accessible during this time. The import service may be down for approximately 5 minutes.

                            This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

                            * The ability to offer discounts for membership renewals and level changes
                            * Control over which fields appear on donation forms
                            * Admins can add contacts to event waitlists
                            *…

                            7 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              We would like to announce that the issue has been fully resolved.

                              Analysis shown that it was related to internal routing of our ISP (from old IP address to the new one).

                              We apologize for the inconvenience this has caused.

                            • Version 5.11.2 update on June 19th, 2017 at 2:00am ET

                              An update of Wild Apricot to version 5.11.2 is scheduled for Monday, June 19th, beginning at 2:00 am (ET). The update will take up to 4 hours, but there is no expected downtime for Wild Apricot sites.

                              This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.2

                              Sincerely,

                              The Wild Apricot Team

                              2 votes
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                                Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • System maintenance on May 18, 2017 at 3 am (ET)

                                Wild Apricot will be performing system maintenance on Thursday May 18th, beginning at 3 am ET.

                                The maintenance may take up to an hour to complete. Wild Apricot sites may experience approximately 5 minutes of downtime during this period.

                                Please save your work, log out in advance, and warn your clients about possible connectivity issues.

                                We apologize for any inconvenience.

                                The Wild Apricot Team

                                2 votes
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                                • August 31st, 10:45am EST: Experiencing service interruption

                                  At about 10:45am EST Wild Apricot started to experience some issues and as a result, all website sites are down. We are investigating the problem and hope to restore service as soon as possible. Please, click "Follow" to get notified about updates

                                  465 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi everyone,

                                    My name is Kevin and I am part of the support team at Wild Apricot

                                    Last week we experienced extended and unplanned downtime. It was certainly a very disappointing and frustrating few days for all of our clients and their members.

                                    We would like to start by expressing our sincere apologies for the disruption in service.

                                    This downtime comes after a few other occurrences in the past months and we would like to share not only the root cause of this latest downtime but what we are doing to stabilize our environment moving forward.

                                    So what happened? Code was introduced into the environment that missed a critical part of our quality assurance

                                    How could this happen? A simple change was made to code that was thought to be too minor to have any impact and the proper testing was not performed.

                                    How will we prevent this in the…

                                  • Server Issues - 30 Jan 2017 at 3:35 pm EDT

                                    A number of clients reported experiencing problems accessing their sites beginning around 3:35pm EDT. Most sites were back up by 3:45 pm EDT, and our engineers are continuing to monitor the situation. We will provide more details as they come.

                                    11 votes
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                                    • Wild Apricot help site currently unavailable

                                      Wild Apricot's help site – help.wildapricot.com – is currently unavailable as we update it to Version 5.10.

                                      3 votes
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                                      • Regular maintenance on April 6, 2017 at 5:15 AM EST

                                        A regular maintenance of Wild Apricot is scheduled for Thursday, April 6th, beginning at 5:15 am (EST). We do not expect any downtime.

                                        Sincerely,

                                        The Wild Apricot Team

                                        1 vote
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                                          Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Importing contacts currently not working

                                          Because of an outage with Amazon Web Services, the ability to import contacts into Wild Apricot is currently not available. We are monitoring the situation and will let you know when importing is available again.

                                          Our apologies for the inconvenience.

                                          Wild Apricot Support.

                                          2 votes
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