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  1. Version 6.13 update beginning on November 19, 2018 at 2:00am EST

    An update of Wild Apricot to version 6.13 is scheduled for Monday, November 19th, beginning at 2:00 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the automatic cancelation of unpaid event registrations after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with editing image settings when composing an email,…

    11 votes
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    • Version 6.14 update beginning on December 3, 2018 at 2:00am ET

      An update of Wild Apricot to version 6.14 is scheduled for Monday, December 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

      The update will be released to clients in batches over a space of a week to ensure stability.

      This update includes the option to control whether unpaid event registrations are automatically canceled after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with using Wild Apricot…

      2 votes
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      • Version 6.12 update beginning on October 31, 2018 at 2:30am EST

        An update of Wild Apricot to version 6.12 is scheduled for Wednesday, October 31st, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

        The update will be released to clients in batches over a space of a week to ensure stability.

        This update includes the ability to export invoices and payments for store orders, and autosaving when editing email templates. As well, a number of bugs have been fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1648

        Sincerely,

        The Wild Apricot Team

        2 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Issues with email log and email links

          One of our services is down and as a result, the email log is currently unavailable, and some email links are also not working, resulting in a Resource not Found error when clicked. We are working to resolve this issue as soon as possible.

          2 votes
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          • Version 6.8 update beginning on August 29, 2018 at 2:30am EST

            An update of Wild Apricot to version 6.8 is scheduled for Wednesday, August 29th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

            The update will be released to clients in batches over a space of a week to ensure stability.

            This update includes a number of internal adjustments and improvements, and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1636

            Sincerely,

            The Wild Apricot Team

            4 votes
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            • Version 6.11 update beginning on October 17, 2018 at 2:30am EST

              An update of Wild Apricot to version 6.11 is scheduled for Wednesday, October 17th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

              The update will be released to clients in batches over a space of a week to ensure stability.

              This update includes a number of internal adjustments and improvements, a new feature and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1647

              Sincerely,

              The Wild Apricot Team

              1 vote
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              • Version 6.7 update beginning on August 16, 2018 at 2:30am EST

                An update of Wild Apricot to version 6.7 is scheduled for Thursday, August 16nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

                The update will be released to clients in batches over a space of a week to ensure stability.

                This update includes a number of enhancements, including the ability to choose whether to accept online payments, offline payments, or both for online store orders. As well, the poll announcement email option has been added back. For more information, see https://gethelp.wildapricot.com/en/articles/1632

                Sincerely,

                The Wild Apricot Team

                1 vote
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                  Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Version 6.6 update beginning on August 2, 2018 at 2:30am EST

                  An update of Wild Apricot to version 6.6 is scheduled for Thursday, August 2nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

                  The update will be released to clients in batches over a space of a week to ensure stability.

                  This update includes a number of enhancements, including the ability to manage stock and specify multiple product variants for the online store. For more information, see https://gethelp.wildapricot.com/en/articles/1628

                  Sincerely,

                  The Wild Apricot Team

                  1 vote
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                  • Version 6.2 update beginning on May 22nd, 2018 at 3:00am EST

                    An update of Wild Apricot to version 6.2 is scheduled for Tuesday, May 22nd, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                    The update will be released to clients in batches over a space of a week to ensure stability.

                    This update includes a single *Manage account administrators* screen where you can view, add, modify, remove, and email your account administrators, and the ability to change the billing period for a monthly plan yourself, instead of having to email Wild Apricot's billing department. As well, we've…

                    3 votes
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                    • Login button has been temporarily removed from wildapricot.com

                      We're having a problem with logging in to admin view from wildapricot.com and while we're fixing it, we've temporarily removed the login button from that site. You should still be able to log in from your actual Wild Apricot site. If you're not sure how to do that, see https://gethelp.wildapricot.com/en/articles/21#where

                      1 vote
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                      • Version 6.1 update beginning on April 9th, 2018 at 2:00am ET

                        An update of Wild Apricot to version 6.1 is scheduled for Monday, April 9th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                        The update will be released to clients in batches over a space of a week to ensure stability.

                        This update includes a new polling/voting feature, and enhancements to Wild Apricot’s new online store, as well as a number of bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1591

                        Sincerely,

                        The Wild Apricot Team

                        1 vote
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                        • Browser compatibility changes to comply with PCI mandate

                          The Payment Card Industry Security Standards Council (PCI SSC) has mandated that all credit card processors must retire version 1.0 of an encryption method called TLS (Transport Layer Security).

                          To comply with this directive, and ensure the highest standards of security and data integrity, Wild Apricot will stop supporting TLS versions 1.0 and 1.1 on March 12, 2018, but will continue to support TLS version 1.2. However, some older browser versions do not support TLS 1.2, so visitors to your Wild Apricot site may have to upgrade their browsers if they want to make payments on your site.

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                          2 votes
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                          • January 30 – Issue with accessing Contact and Member lists

                            We are currently experiencing errors with loading the Contact and Member lists in the Wild Apricot administrator view. Our developers are aware of this issue and working to resolve this as soon as possible.

                            4 votes
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                              The issue has been resolved and everything should work fine now.

                              For some reasons, one of our servers responsible for this type of service was showing high CPU load while our live monitoring was showing green light. We’re currently investigating what happened and looking for a root cause. Based on that, we will figure our action plan on how to prevent these types of situation in future.

                              I sincerely apologize that it took several hours to identify and fix the problem.

                            • Internet outage at Wild Apricot office may result in slower Support response time

                              We are experiencing an Internet outage at our Wild Apricot head office and as a result, you may experience difficulty reaching a support agent by phone, and slower response time to support requests submitted by email or from our support portal.

                              This will not affect the response time of Wild Apricot sites.

                              We are working to resolve this issue as quickly as possible.

                              1 vote
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                              • Version 5.18 update beginning on February 27, 2018 at 1:00am ET

                                An update of Wild Apricot to version 5.18 is scheduled for February 27th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                                The update will be released to clients in batches over a space of a week to ensure stability.

                                This update includes a new Wild Apricot Payments system, the ability to adds guests for simple/RSVP events, the option to automatically register people from a waitlist when new spaces become available, and the ability to filter the member directory by member groups. In addition, a number of…

                                1 vote
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                                • Some Wild Apricot sites may be currently inaccessible - Nov 9, 2017

                                  Some Wild Apricot sites are down. We are investigating the problem and hope to correct this as soon as possible.

                                  7 votes
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                                  • Version 5.17 update beginning on January 29th at 2:00am ET

                                    An update of Wild Apricot to version 5.17 is scheduled for Monday, January 29th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                                    The update will be released to clients in batches over a space of a week to ensure stability.

                                    This update provides some new functionality, including the ability for members to attach files and images to forum posts. As well, Wild Apricot is launching a new help site at gethelp.wildapricot.com and a new way to view help: within a help panel in admin view. For…

                                    2 votes
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                                    • Version 5.16 update beginning on December 7, 2017 at 2:00am ET

                                      An update of Wild Apricot to version 5.16 is scheduled for Thursday, December 7th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

                                      The update will be released to clients in batches over a space of a week to ensure stability.

                                      This update provides administrators with the ability to automatically copy emails to secondary or alternate email addresses. In addition, a number of bugs were fixed. For more information, see help.wildapricot.com/display/DOC/Release+5.16 .

                                      Sincerely,

                                      The Wild Apricot Team

                                      2 votes
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                                      • Slow performance of Wild Apricot

                                        Unfortunately we are currently experiencing slow performance issues with our servers. Our engineers are aware of this and working to get that resolved. The estimated time for resolution is 30-40 minutes.

                                        We sincerely apologize for the inconvenience.

                                        5 votes
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                                        • We are currently experiencing unexpected downtime

                                          Some Wild Apricot sites are currently inaccessible due to unexpected downtime. We are investigating and hope to resolve the issue as soon as possible.

                                          15 votes
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