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  1. Slow performance of Wild Apricot

    Unfortunately we are currently experiencing slow performance issues with our servers. Our engineers are aware of this and working to get that resolved. The estimated time for resolution is 30-40 minutes.

    We sincerely apologize for the inconvenience.

    5 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • We are currently experiencing unexpected downtime

      Some Wild Apricot sites are currently inaccessible due to unexpected downtime. We are investigating and hope to resolve the issue as soon as possible.

      15 votes
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      • Mail Servers performance issues on September 25th, 2017

        Unfortunately, we are currently experiencing performance issues with our mail servers, that may cause mail delivery delays.

        We are taking proactive steps to get the issue resolved at the earliest and ensure that this issue will not happen in the future.

        Please accept our sincere apologies for the inconvenience caused.

        4 votes
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          On October 3rd our engineers found the root cause of performance issues with our email servers. Unfortunately there was a misconfiguration of them which led to email delivery delays.

          The issue has been fixed and we do not experience any delays in email delivery now.

          We would like to sincerely apologize for all the inconvenience the issue has caused and will try doing our best to prevent this from happening again.

        • Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET

          An update of Wild Apricot to version 5.12.2 is scheduled for Monday, September 18th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

          The update will be released to clients in batches over a space of a week to ensure stability.

          This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,…

          8 votes
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            We have addressed critical issues which prevented us from transferring our customers to the new version 5.12.1

            As stated in the initial message the update will be released to clients in batches over a space of a week to ensure stability.

            We sincerely apologize for the inconvenience which delayed accounts transition.

          • Wild Apricot is moving to Amazon Web Services on July 4, 2017

            Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.

            The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.

            Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.

            If you’re using a custom domain name for your…

            10 votes
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            • Version 5.11 to be published on May 15th, 2017

              Version 5.11 of Wild Apricot is scheduled to be published on Monday, May 15th, beginning at 2:00 am (ET). The publication process will take up to 4 hours, but Wild Apricot sites will still be accessible during this time. The import service may be down for approximately 5 minutes.

              This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

              * The ability to offer discounts for membership renewals and level changes
              * Control over which fields appear on donation forms
              * Admins can add contacts to event waitlists
              *…

              7 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                We would like to announce that the issue has been fully resolved.

                Analysis shown that it was related to internal routing of our ISP (from old IP address to the new one).

                We apologize for the inconvenience this has caused.

              • Version 5.11.2 update on June 19th, 2017 at 2:00am ET

                An update of Wild Apricot to version 5.11.2 is scheduled for Monday, June 19th, beginning at 2:00 am (ET). The update will take up to 4 hours, but there is no expected downtime for Wild Apricot sites.

                This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.2

                Sincerely,

                The Wild Apricot Team

                2 votes
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                  Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • System maintenance on May 18, 2017 at 3 am (ET)

                  Wild Apricot will be performing system maintenance on Thursday May 18th, beginning at 3 am ET.

                  The maintenance may take up to an hour to complete. Wild Apricot sites may experience approximately 5 minutes of downtime during this period.

                  Please save your work, log out in advance, and warn your clients about possible connectivity issues.

                  We apologize for any inconvenience.

                  The Wild Apricot Team

                  2 votes
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                  • August 31st, 10:45am EST: Experiencing service interruption

                    At about 10:45am EST Wild Apricot started to experience some issues and as a result, all website sites are down. We are investigating the problem and hope to restore service as soon as possible. Please, click "Follow" to get notified about updates

                    465 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi everyone,

                      My name is Kevin and I am part of the support team at Wild Apricot

                      Last week we experienced extended and unplanned downtime. It was certainly a very disappointing and frustrating few days for all of our clients and their members.

                      We would like to start by expressing our sincere apologies for the disruption in service.

                      This downtime comes after a few other occurrences in the past months and we would like to share not only the root cause of this latest downtime but what we are doing to stabilize our environment moving forward.

                      So what happened? Code was introduced into the environment that missed a critical part of our quality assurance

                      How could this happen? A simple change was made to code that was thought to be too minor to have any impact and the proper testing was not performed.

                      How will we prevent this in the…

                    • Server Issues - 30 Jan 2017 at 3:35 pm EDT

                      A number of clients reported experiencing problems accessing their sites beginning around 3:35pm EDT. Most sites were back up by 3:45 pm EDT, and our engineers are continuing to monitor the situation. We will provide more details as they come.

                      11 votes
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                      • Wild Apricot help site currently unavailable

                        Wild Apricot's help site – help.wildapricot.com – is currently unavailable as we update it to Version 5.10.

                        3 votes
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                        • Regular maintenance on April 6, 2017 at 5:15 AM EST

                          A regular maintenance of Wild Apricot is scheduled for Thursday, April 6th, beginning at 5:15 am (EST). We do not expect any downtime.

                          Sincerely,

                          The Wild Apricot Team

                          1 vote
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                          • Importing contacts currently not working

                            Because of an outage with Amazon Web Services, the ability to import contacts into Wild Apricot is currently not available. We are monitoring the situation and will let you know when importing is available again.

                            Our apologies for the inconvenience.

                            Wild Apricot Support.

                            2 votes
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                            • Some Wild Apricot sites are blank or experiencing internal errors

                              Some Wild Apricot sites are blank or display an Internal error message. We are working to resolve these issues as quickly as possible.

                              1 vote
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                              • Websites are currently not displaying

                                Hi everyone,

                                We are currently experiencing an issue whereby some web sites are not displaying.

                                You may receive a message on your screen that says

                                " Website temporarily unavailable" or a "504 Gateway Time-out error."

                                This occurred at approximately 12:10 pm Eastern standard time.

                                Our engineers are working to resolve the issue as quickly as possible

                                We apologize for the interruption in service and appreciate your patience

                                13 votes
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                                  Hi everyone,

                                  On December 6th, 2016, we had two incidents that occurred with our latest release 5.9.

                                  The first is where some websites would not display and give one of the following messages

                                  “ Website temporarily unavailable” or a “504 Gateway Time-out error.”

                                  This first incident lasted approximately 70 minutes. 11:45am till 1:30 pm est.

                                  The second incident was an issue with the 3 column layout not working properly.

                                  This second incident lasted approximately 18 hours. Dec 6, 2016 11:45 am till Dec 7th, 2016 6:00 am est

                                  Both of these incidents have been corrected and we will publish the root cause once available.

                                  We apologize for any inconvenience this may have caused and truly appreciate your patience

                                • Version 5.10 to be published on March 13, 2017

                                  Version 5.10 of of Wild Apricot is scheduled to be published on Monday, March 13th, beginning at 2:00 am (EST). The publication process will take the entire day but Wild Apricot sites will still be accessible during this time.

                                  This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

                                  * Ability to schedule email blasts for future delivery
                                  * Option to display a *Not attending* button in event announcement emails
                                  * New members cannot register for events using member-only registration types until their membership is activated
                                  * Option to…

                                  1 vote
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                                  • Support phones are down, some issues with support tickets

                                    Because of an outage with Amazon Web Services, Wild Apricot's support phone system is currently down. You can still submit support requests from https://support.wildapricot.com though we have encountered some issues with these as well.

                                    1 vote
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                                    • October 26th, 4:25pm EST: Service Interruption

                                      We are currently experiencing degraded performance as a result of server issues. This appears to be affecting some clients only. Our engineers are investigating and working to get everything back up and running as soon as possible.

                                      We sincerely apologize for the inconvenience, and thank you for your patience.

                                      23 votes
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                                        Hi everyone,

                                        My name is Kevin and I am part of the support team

                                        I wanted to follow up with respect to the service outage that we experienced on October 26th as our last message did not give much detail.

                                        The incident occurred on Oct 26th 2016, at approximately 3:30 PM Est and lasted until 6:00 PM Est.

                                        The symptoms were slow response time when opening sites and possibly a 504 timeout error.

                                        Upon deeper investigation, our engineers detected a bug in new code that was introduced for emailing services which caused the queues that process information to have degraded performance.

                                        Our back-end servers were functioning but with a very slow response time

                                        The end solution was to revert back to the old emailing services which corrected the problem.

                                        This is under review on how we can prevent any future occurrences

                                        We fully appreciate the frustration that this caused and…

                                      • Version 5.9.2.1 update on January 26, 2017 at 2:00am EDT

                                        An update of Wild Apricot to version 5.9.2.1 is scheduled for Thursday, January 26th, beginning at 2:00 am (EDT). Wild Apricot sites may be inaccessible for up to half an hour.

                                        Please save your work and log out in advance, and warn your clients about possible connectivity issues.

                                        We apologize for any inconvenience.

                                        This update will address a number of internal bugs related to the system. For reference, see https://help.wildapricot.com/display/DOC/Update+5.9.2.1

                                        Sincerely,

                                        The Wild Apricot Team

                                        2 votes
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                                        • Wild Apricot help not updated for 5.9

                                          An error with our help software has prevented us from publishing the updated help for Version 5.9 of Wild Apricot. We hope to have the updated help in place sometime on Wednesday December 6th.

                                          2 votes
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