Service notices

  1. Version 7.23 update beginning on September 7th, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.23 is scheduled for Tuesday, September 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1858

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  2. Version 7.22 update beginning on July 12th, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.22 is scheduled for Monday, July 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1831.

    2 votes

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  3. Version 7.21 update beginning on June 2nd, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.21 is scheduled for Wednesday, June 2nd, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've added the ability to export invoice line items to a spreadsheet, and export tracking information for a particular email message to a spreadsheet. We've also added a new email template to announce…

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  4. Some Wild Apricot sites are currently inaccessible due to unexpected downtime.

    We are investigating and hope to resolve the issue as soon as possible.

    15 votes

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  5. Scheduled maintenance for AffiniPay 2am CDT Sunday April 18th

    Wild Apricot Payments/AffiniPay has scheduled 30 minutes of maintenance beginning at 2 am CDT on Sunday, April 18. Clients should experience minimal interruption to transaction processing during this time.

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  6. Version 7.20 update beginning on April 7th, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.20 is scheduled for Wednesday, April 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we're providing support for filtering and exporting store orders, and exporting poll results. As well, we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1822.

    2 votes

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  7. Version 7.19 update beginning on March 4th, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.19 is scheduled for Thursday March 4th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we're providing support for free store products, and we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1821.

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  8. Issue with emails returning an Internal Server Error

    Wild Apricot is currently experiencing email server issues where certain emails being sent out may fail and return an "Internal Server Error". Our team is currently investigating this issue and hope to have this resolved as soon as possible. We are sorry for the inconvenience.

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  9. Wild Apricot email stats does not work

    Unfortunately due to an unexpected issue with one of our mail processing services, the email statistics is currently not available. That means there is no "Delivered" or "Not delivered" status shown in the Email log.

    Emails themselves are successfully sent however.

    Our engineering team are working to get this issue resolves as soon as possible and we will update this thread once it is resolved.

    We apologize for the inconvenience.

    4 votes

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  10. Version 7.18 update beginning on February 1st, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.18 is scheduled for Monday, February 1st, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1819.

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  11. Planned database maintenance on January 27, 2021

    Maintenance of Wild Apricot's database is scheduled for Wednesday, January 27th, beginning at 2:00 am (EST). The process will take up to 2 hours, and Wild Apricot sites may be inaccessible for up to 15 minutes during this time.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    3 votes

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  12. Event announcements currently not being sent

    We are experiencing an issue with event announcements not being sent. We are investigating this and hope to have it resolved shortly.

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  13. Wild Apricot help is currently unavailable

    Because of an issue with Amazon's AWS servers, Wild Apricot help is currently unavailable, both within the product and on our help gethelp.wildapricot.com. We hope to have the situation resolved shortly.

    1 vote

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  14. Issues with processing credit card payments for Wild Apricot subscription

    We are currently experiencing issues with credit cards payments processing for Wild Apricot subscriptions.

    Administrators might be seeing errors when trying to pay for their Wild Apricot accounts' subscription and no payments are processed.

    Our engineering team is aware of this issue and we are working to get it resolved as soon as possible.

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  15. Version 7.16 update beginning on October 15th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.16 is scheduled for Thursday, October 15th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've introduced a new photo album summary gadget that you can use to display a collection of photo albums with thumbnail previews for each album. As well, you can now enable the generation and emailing of renewal invoices for recurring levels. To help migrate recurring…

    1 vote

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  16. Phone and chat support unavailable for the rest of Wednesday September 30th

    Phone and chat support will not be available on September 30th

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  17. Internal error when making an online payment

    We are currently experiencing a problem with an error message appearing when trying to make an online payment. We are working to resolve the problem.

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  18. Experiencing problems taking Support calls and emails

    We are experiencing intermittent problems receiving Support calls and emails. We are working to fix this problem.

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  19. Version 7.15 update beginning on September 17th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.15 is scheduled for Thursday, September 17th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've added a social buttons gadget to the email editor so that you can add buttons that link to your various social media accounts. As well, the Colors and styles screen now features a new color picker with the ability to add custom colors to…

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  20. Wild Apricot technical support availability Sept 4th to 7th 2020

    Wild Apricot Support will not be available from Friday, September 4th to Monday, September 7th.

    We will be back at regular operating hours of Monday-Friday 10AM-5PM EST from September 8th onwards.

    We apologize for any inconvenience this might cause.

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