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Service notices

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  1. Technical maintenance

    We will be performing technical maintenance on Wild Apricot from 6-7 am EST on September 21. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience.

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  2. Website Outage Under Investigation

    Please note, Wild Apricot websites are experiencing an unexpected outage. Our technical team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience.

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  3. Planned Outage Due to Server Maintenance (25/08/23)

    All Wild Apricot sites will be unavailable at 12:00AM EST, 25/08/23 for a short period of time due to routine server maintenance.

    During this time all Wild Apricot websites will be unavailable.

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  4. PayPal Payments Issue

    Please note, we are currently experiencing an issue with PayPal payments on our website that might prevent some transactions from completing due to a problem on PayPal's side. Our team is actively working with PayPal to resolve this, and we apologize for any inconvenience this may cause.

    If you encounter difficulties with PayPal payments, we suggest considering alternative payment methods in the meantime. Rest assured, we are committed to restoring normal services as quickly as possible. Thank you for your understanding and patience.

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  5. Website Unavailability Issue

    We are aware of reports that Wild Apricot websites are not functioning normally. We do sincerely apologize for any inconvenience.

    Our development team is actively engaged and will have things back up as soon as possible. We greatly appreciate your patience.

    13 votes

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  6. Server Issues Causing Product Outages

    Amazon Web Services is currently experiencing issues with some servers which is affecting some user's sites.

    During this time, you may experience the inability to access certain features within your account including Dashboards, Email Templates, Payments.

    We understand the inconvenience this may cause and apologize for any disruption to your organization.

    We are monitoring the situation and will update this post as soon as we have more information.

    1 vote

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  7. Temporary Domain Change & SSL Certificate Renewal

    We regret to inform you that there was an issue with renewing the SSL certificate for your custom domain. Our team is actively working to restore your account's security certificate as soon as possible. However, at this time we don't have an exact timeline for when it will be restored.

    Once the SSL certificate is fully restored we will update you immediately. We apologize for any inconvenience or confusion this may have caused.

    Thank you for your understanding and patience throughout this matter. Should you have any questions or concerns, please don't hesitate to contact our support team.

    41 votes

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  8. Event emails "Queued for Delivery"

    We apologize for a recent issue with our event announcement scheduler that prevented emails from being sent out on time. We are working to resolve the problem, but in the meantime, emails may still appear as "Queued for delivery."

    We understand the inconvenience and thank you for your patience as we work to fix this.

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  9. Notice of Live Chat Service Unavailability April 27 - May 1

    Please note, our live-chat service was unavailable from April 27 to May 1 due to a system wide upgrade. During this time, we were unable to offer live-chat support however, our email channel, remained available during this time.

    We understand that this may have caused inconvenience to some of our customers who rely on the live-chat feature to get in touch with us. We apologize for any inconvenience caused.

    Our team is now happy to announce that the upgrade has been successfully completed and our live-chat service is once again available for your use.

    We appreciate your patience and understanding…

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  10. Administrator Notification Emails

    We apologize for unintended messaging from newsletters@wildapricot.com sent on Tuesday, April 18th due to a recent adjustment to our email servers.

    The notifications were regarding contacts being added as administrators despite those contacts not having any admin privileges.

    We apologize for any confusion or inconvenience caused and kindly ask affected users to disregard the notifications. We are taking measures to prevent this from happening again in the future. Thank you for your understanding and patience.

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  11. Website Not Loading/Blank Page - Intermittent

    Earlier today you may have experienced an issue with your website not loading. We have found the cause for this and have issued a fix.

    Several websites are still not loading correctly, however, the fix is being rolled out to batches of accounts. Please try accessing your website again later today.

    We apologize for any inconvenience.

    3 votes

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  12. New Dashboards Temporarily Unavailable

    New dashboards will be unavailable until further notice due to product maintenance.

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  13. Wild Apricot Performance Issues

    Wild Apricot is currently experiencing intermittent performance problems which can result in longer than average load times.

    Our development team is currently investigating the issue and we will post an update as soon as we resolve the issue.

    56 votes

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  14. Trouble Logging In?

    If you are having issues logging in, please ensure you are not using the following link, https://www.wildapricot.com/Utility/WildApricotLogin.aspx, as it will not work.

    Instead, you can login directly through your Wild Apricot site.

    For more information, please see: https://gethelp.wildapricot.com/en/articles/1710-trouble-logging-in

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  15. Log In Error

    When logging into Wild Apricot you may see an error 403 message. In the meantime, as we work towards resolution, you may be able to access the log in page by clearing your cache. We are working to resolve this matter.

    5 votes

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  16. Service Notice: Login Issues

    Some users have reported login issues. We are aware of the issue are currently working to resolve it as soon as possible.

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  17. Membership reports currently disabled

    Membership reports are currently disabled while we address issues with them. We hope to have the reports available again in the next day or two. We apologize for the inconvenience.

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  18. New dashboards disabled while we address issues

    The new dashboards will be disabled while we address issues with them. We hope to have the issues resolved and the dashboards available again in the next day or two. We apologize for the inconvenience.

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  19. Version 8.0 update beginning on December 12th, 2022 at 4:00 am ET

    An update of Wild Apricot to version 8.0 is scheduled for Monday, December 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've added more widgets to the new dashboard, which is now available for all administrators, including full and read-only administrators. Added to the dashboard is an account summary widget, a newsletters widget, an…

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  20. Wild Apricot Support Outage

    Wild Apricot Support is currently experiencing an outage. We apologize for the inconvenience and are working to restore our service as soon as possible. Thank you for your patience.

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