Service notices

  1. Planned database maintenance on January 27, 2021

    Maintenance of Wild Apricot's database is scheduled for Wednesday, January 27th, beginning at 2:00 am (EST). The process will take up to 2 hours, and Wild Apricot sites may be inaccessible for up to 15 minutes during this time.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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  2. Event announcements currently not being sent

    We are experiencing an issue with event announcements not being sent. We are investigating this and hope to have it resolved shortly.

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  3. Wild Apricot help is currently unavailable

    Because of an issue with Amazon's AWS servers, Wild Apricot help is currently unavailable, both within the product and on our help gethelp.wildapricot.com. We hope to have the situation resolved shortly.

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  4. Issues with processing credit card payments for Wild Apricot subscription

    We are currently experiencing issues with credit cards payments processing for Wild Apricot subscriptions.

    Administrators might be seeing errors when trying to pay for their Wild Apricot accounts' subscription and no payments are processed.

    Our engineering team is aware of this issue and we are working to get it resolved as soon as possible.

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  5. Version 7.16 update beginning on October 15th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.16 is scheduled for Thursday, October 15th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've introduced a new photo album summary gadget that you can use to display a collection of photo albums with thumbnail previews for each album. As well, you can now enable the generation and emailing of renewal invoices for recurring levels. To help migrate recurring…

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  6. Phone and chat support unavailable for the rest of Wednesday September 30th

    Phone and chat support will not be available on September 30th

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  7. Internal error when making an online payment

    We are currently experiencing a problem with an error message appearing when trying to make an online payment. We are working to resolve the problem.

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  8. Experiencing problems taking Support calls and emails

    We are experiencing intermittent problems receiving Support calls and emails. We are working to fix this problem.

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  9. Version 7.15 update beginning on September 17th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.15 is scheduled for Thursday, September 17th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've added a social buttons gadget to the email editor so that you can add buttons that link to your various social media accounts. As well, the Colors and styles screen now features a new color picker with the ability to add custom colors to…

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  10. Wild Apricot technical support availability Sept 4th to 7th 2020

    Wild Apricot Support will not be available from Friday, September 4th to Monday, September 7th.

    We will be back at regular operating hours of Monday-Friday 10AM-5PM EST from September 8th onwards.

    We apologize for any inconvenience this might cause.

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  11. Issues with the Payment settings screen

    We are currently experiencing issues with the Payments settings screen. This should be resolved shortly but in the meantime, avoid making changes to your payment settings.

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  12. Version 7.14 update beginning on August 10th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.14 is scheduled for Monday, August 10th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've made improvements to the polling feature, including the ability to choose whether each question is required and the ability to control whether poll responses are anonymous for each poll. As well, you can now add events directly to online calendar programs like Google Calendar,…

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  13. Version 7.13 update beginning on July 7th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.13 is scheduled for Tuesday, July 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've added a quick customization panel for the Colors & styles screen, to make website customization simpler and faster, and a new photo gallery gadget, to display images from multiple photo albums in a scrollable gallery. As well, you can now duplicate layouts within the…

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  14. Version 7.12 update beginning on June 8th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.12 is scheduled for Monday, June 8th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've added the ability to duplicate an email gadget within the new email editor, and fixed a number of bugs. For more information, see https://gethelp.wildapricot.com/en/articles/1723.

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  15. Problem with links to help articles. Workaround available.

    Currently, some links within the help site are not working. If the links ends with text rather than an article number, try removing the text from the link. We are working on resolving this issue as soon as possible.

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  16. Currently experiencing intermittent issues receiving email

    Wild Apricot is currently experiencing issues receiving email at all wildapricot.com email addresses. We hope to have the problem resolved shortly.

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  17. Version 7.11 update beginning on April 21st, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.11 is scheduled for Tuesday, April 21st, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've added a COVID-19 email template, and fixed a number of bugs, including a critical bug where a site becomes unavailable after loading a page with an upcoming events gadget if the site has a large number of events. For a full list, see https://gethelp.wildapricot.com/en/articles/1716

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  18. Version 7.10 update beginning on April 6th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.10 is scheduled for Wednesday, April 6th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've fixed a number of bugs, including issues with working in admin view on iPads. For a full list, see https://gethelp.wildapricot.com/en/articles/1713

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  19. Issue with trial registration form

    The trial registration form at https://register.wildapricot.com/ is currently not functioning. We are working on a solution.

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  20. Version 7.9 update beginning on March 4th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.9 is scheduled for Wednesday, March 4th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've added options to control the color and style of menu options without having to insert CSS code. As well, we're introducing a new code editor for editing HTML, CSS, and JavaScript with code completion and validation. Finally, the Account and Help Center menus have…

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