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Service notices

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  1. Trouble Logging In?

    If you are having issues logging in, please ensure you are not using the following link, https://www.wildapricot.com/Utility/WildApricotLogin.aspx, as it will not work.

    Instead, you can login directly through your Wild Apricot site.

    For more information, please see: https://gethelp.wildapricot.com/en/articles/1710-trouble-logging-in

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  2. Log In Error

    When logging into Wild Apricot you may see an error 403 message. In the meantime, as we work towards resolution, you may be able to access the log in page by clearing your cache. We are working to resolve this matter.

    5 votes

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  3. Service Notice: Login Issues

    Some users have reported login issues. We are aware of the issue are currently working to resolve it as soon as possible.

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  4. Membership reports currently disabled

    Membership reports are currently disabled while we address issues with them. We hope to have the reports available again in the next day or two. We apologize for the inconvenience.

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  5. New dashboards disabled while we address issues

    The new dashboards will be disabled while we address issues with them. We hope to have the issues resolved and the dashboards available again in the next day or two. We apologize for the inconvenience.

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  6. Version 8.0 update beginning on December 12th, 2022 at 4:00 am ET

    An update of Wild Apricot to version 8.0 is scheduled for Monday, December 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've added more widgets to the new dashboard, which is now available for all administrators, including full and read-only administrators. Added to the dashboard is an account summary widget, a newsletters widget, an…

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  7. Wild Apricot Support Outage

    Wild Apricot Support is currently experiencing an outage. We apologize for the inconvenience and are working to restore our service as soon as possible. Thank you for your patience.

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  8. Issue with login button not working

    We are currently experiencing an issue on some Wild Apricot sites with the login button not responding after entering login credentials. We are working on fixing this as quickly as possible. We apologize for the inconvenience.

    Workaround #1: try logging in from wildapricot.com
    Workaround #2: add /sys/login to the end of your Wild Apricot site URL to bypass the login button

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  9. Version 7.27 update beginning on November 3, 2022 at 4:00 am ET

    An update of Wild Apricot to version 7.27 is scheduled for Thursday, November 3rd, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've made some updates to improve security and reduce spam. Stronger password requirements have been introduced, and we've added the reCaptcha anti-spam feature to the login page and login gadget. As well, we've…

    3 votes

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  10. Wild Apricot sites are down

    All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.

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  11. Mobile app for admins currently unavailable

    We are currently experiencing issues with Wild Apricot and as a result, the mobile app for admins is currently unavailable. We are working to address the issues, and apologize for the inconvenience.

    3 votes

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  12. Stripe payments are being processed incorrectly

    Payments through Wild Apricot/Stripe integration are being processed incorrectly. Your members might see wrong amount when they try to pay online.
    We working on resolving this issue ASAP. We apologize for the inconvenience.

    4 votes

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  13. Wild Apricot is experiencing some performance issues

    Wild Apricot is experiencing some performance issues.
    We are investigating this and hope to resolve the issue as soon as possible. Sorry for the inconvenience and thank you.

    3 votes

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  14. Contacts May Be Slow to Load

    Contacts may be slow to load for some accounts. We are investigating the issue and hope to resolve it as quickly as possible. We apologize for the delay.

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  15. Wild Apricot sites are down

    All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.

    14 votes

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  16. Longer than normal wait time for chat

    Several of our support staff are affected by the Canada-wide Rogers outage so waiting time on chat support may be longer than normal.

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  17. Technical maintenance on June 22

    We will be performing technical maintenance on Wild Apricot from 3-6 am EST on June 22. There may be disruptions during this time for some of Wild Apricot services. We apologize for any inconvenience

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  18. Wild Apricot is down

    Due to the maintenance on our database WA is down. We're working on a fix, and
    apologize for any inconvenience.

    1 vote

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  19. Version 7.26 update beginning on June 14, 2022 at 4:00 am ET

    An update of Wild Apricot to version 7.26 is scheduled for Tuesday, June 14th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've made the following changes:
    - Traffic encryption will be automatically enabled for new accounts, and existing accounts that have encryption already enabled will no longer have the option of disabling it
    -…

    1 vote

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  20. Database maintenance

    We will be performing maintenance on Wild Apricot's database at 11pm ET each day for the next 2-3 weeks. The maintenance will take less than 15 minutes each time. You may experience slowdowns during this period. We apologize for any inconvenience.

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