Service notices
486 results found
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August 31st, 10:45am EST: Experiencing service interruption
At about 10:45am EST Wild Apricot started to experience some issues and as a result, all website sites are down. We are investigating the problem and hope to restore service as soon as possible. Please, click "Follow" to get notified about updates
465 votesHi everyone,
My name is Kevin and I am part of the support team at Wild Apricot
Last week we experienced extended and unplanned downtime. It was certainly a very disappointing and frustrating few days for all of our clients and their members.
We would like to start by expressing our sincere apologies for the disruption in service.
This downtime comes after a few other occurrences in the past months and we would like to share not only the root cause of this latest downtime but what we are doing to stabilize our environment moving forward.
So what happened? Code was introduced into the environment that missed a critical part of our quality assurance
How could this happen? A simple change was made to code that was thought to be too minor to have any impact and the proper testing was not performed.
How will we prevent this in the…
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Intermittent connectivity issues on Mar 21, 2016
We are currently experiencing intermittent connectivity issues. We are working on resolving this as soon as possible.
72 votesOn March 21st, 2016, out clients experienced a 5 hour outage which resulted in all Wild Apricot services to be down. The exact time of the outage was 1:25 pm EST – 6:39 pm EST
The reason for the incident was a failed scheduled maintenance action of rebuilding the SQL server indexes.
We are taking proactive steps to ensure that this issue does not happen in the future and sincerely apologize for the inconvenience.
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Wild Apricot Performance Issues
Wild Apricot is currently experiencing intermittent performance problems which can result in longer than average load times.
Our development team is currently investigating the issue and we will post an update as soon as we resolve the issue.
56 votes -
Wild Apricot sites are down
All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
45 votesThis issue is now resolved.
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Temporary Domain Change & SSL Certificate Renewal
We regret to inform you that there was an issue with renewing the SSL certificate for your custom domain. Our team is actively working to restore your account's security certificate as soon as possible. However, at this time we don't have an exact timeline for when it will be restored.
Once the SSL certificate is fully restored we will update you immediately. We apologize for any inconvenience or confusion this may have caused.
Thank you for your understanding and patience throughout this matter. Should you have any questions or concerns, please don't hesitate to contact our support team.
41 votes -
October 26th, 4:25pm EST: Service Interruption
We are currently experiencing degraded performance as a result of server issues. This appears to be affecting some clients only. Our engineers are investigating and working to get everything back up and running as soon as possible.
We sincerely apologize for the inconvenience, and thank you for your patience.
23 votesHi everyone,
My name is Kevin and I am part of the support team
I wanted to follow up with respect to the service outage that we experienced on October 26th as our last message did not give much detail.
The incident occurred on Oct 26th 2016, at approximately 3:30 PM Est and lasted until 6:00 PM Est.
The symptoms were slow response time when opening sites and possibly a 504 timeout error.
Upon deeper investigation, our engineers detected a bug in new code that was introduced for emailing services which caused the queues that process information to have degraded performance.
Our back-end servers were functioning but with a very slow response time
The end solution was to revert back to the old emailing services which corrected the problem.
This is under review on how we can prevent any future occurrences
We fully appreciate the frustration that this caused and…
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Some Wild Apricot sites are currently inaccessible due to unexpected downtime.
We are investigating and hope to resolve the issue as soon as possible.
15 votes -
We are currently experiencing unexpected downtime
Some Wild Apricot sites are currently inaccessible due to unexpected downtime. We are investigating and hope to resolve the issue as soon as possible.
15 votesAll Wild Apricot sites are back up now
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Wild Apricot sites are down
All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
14 votesThe issue has been resolved
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Unable to receive support requests by phone
We are able to receive support tickets sent by email but we are currently unable to take support calls at the moment.
14 votesThe issues with our support phone lines have been resolved. We can now take your support calls.
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Website Unavailability Issue
We are aware of reports that Wild Apricot websites are not functioning normally. We do sincerely apologize for any inconvenience.
Our development team is actively engaged and will have things back up as soon as possible. We greatly appreciate your patience.
13 votes -
Version 7.0 update beginning on June 10, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.0 is scheduled for Monday, June 10th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of new features including:
• Let's Encrypt self-service
• Recurring donations (for Wild Apricot Payments/AffiniPay clients)
• One-click checkout (for Wild Apricot Payments/AffiniPay clients)
• New look and feel
• Emailing initially disabled for all new accountsAs well, a number…
13 votesVersion 7 was successfully released to all clients
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Issues with missing, incomplete, and inaccurate email tracking
Following a database migration, we've been experiencing a number of issues with the email log and with email tracking, including the following:
- Log entries before October 2018 are not being displayed
- Inaccurate delivery and failures numbers for emails sent before December 6th
- Email statuses not updated for messages sent on December 6-8
- Email content not being displayed in email log
We apologize for the inconvenience these errors have caused. Our developers are working to correct them as quickly as possible.
This migration was the first upgrade to our email system in our history and should improve stability in the future.
13 votesThe issues with email logs and tracking have been fixed, and the missing data has been restored.
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Websites are currently not displaying
Hi everyone,
We are currently experiencing an issue whereby some web sites are not displaying.
You may receive a message on your screen that says
" Website temporarily unavailable" or a "504 Gateway Time-out error."
This occurred at approximately 12:10 pm Eastern standard time.
Our engineers are working to resolve the issue as quickly as possible
We apologize for the interruption in service and appreciate your patience
13 votesHi everyone,
On December 6th, 2016, we had two incidents that occurred with our latest release 5.9.
The first is where some websites would not display and give one of the following messages
“ Website temporarily unavailable” or a “504 Gateway Time-out error.”
This first incident lasted approximately 70 minutes. 11:45am till 1:30 pm est.
The second incident was an issue with the 3 column layout not working properly.
This second incident lasted approximately 18 hours. Dec 6, 2016 11:45 am till Dec 7th, 2016 6:00 am est
Both of these incidents have been corrected and we will publish the root cause once available.
We apologize for any inconvenience this may have caused and truly appreciate your patience
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Version 7.6 update beginning on November 14, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.6 is scheduled for Thursday, November 14th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a period of a week to ensure stability.
In this update, we're introducing our new email editor for manual emails, and upgrading all our remaining TLS protocols to version 2.1. As well, we're officially dropping support for Internet Explorer for administrators. Members and other contacts can continue to access Wild Apricot sites using IE.…
12 votesVersion 7.6 was successfully published to all accounts
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Version 5.8 to be published on August 24, 2016 beginning at 3am EDT
Version 5.8 of Wild Apricot will be published on Wednesday August 24th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 30 minutes.
This release includes the following changes:
* New email wizard with streamlined workflow
* The Last login date column has been added to the contacts export file
* Several API enhancements
* Various bug fixesFor more information, see http://help.wildapricot.com/display/DOC/Release+5.8
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
12 votes5.8.0 has been published.
Unfortunately there were some issues with the process of updating Wild Apricot code what took more time than expected.
We sincerely apologize for this time delay and hope for your understanding and patience.
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Version 6.13 update beginning on November 19, 2018 at 2:00am EST
An update of Wild Apricot to version 6.13 is scheduled for Monday, November 19th, beginning at 2:00 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the automatic cancelation of unpaid event registrations after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with editing image settings when composing an email,…
11 votesVersion 6.13 was successfully published to all clients
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Server Issues - 30 Jan 2017 at 3:35 pm EDT
A number of clients reported experiencing problems accessing their sites beginning around 3:35pm EDT. Most sites were back up by 3:45 pm EDT, and our engineers are continuing to monitor the situation. We will provide more details as they come.
11 votesOur developers have fixed the issue with websites availability.
We sincerely apologize for the inconvenience, and thank you for your patience.
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Wild Apricot is moving to Amazon Web Services on July 4, 2017
Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.
The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.
Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.
If you’re using a custom domain name for your…
10 votesWild Apricot has successfully moved our cloud platform to AWS. Clients with custom domains should begin updating their DNS settings to point to our new IP address – 34.226.77.200
For instructions on updating DNS settings to point to our new address, see https://help.wildapricot.com/display/DOC/Changing+your+DNS+settings+to+point+to+a+different+IP+address
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Version 7.9 update beginning on March 4th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.9 is scheduled for Wednesday, March 4th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added options to control the color and style of menu options without having to insert CSS code. As well, we're introducing a new code editor for editing HTML, CSS, and JavaScript with code completion and validation. Finally, the Account and Help Center menus have…
9 votesVersion 7.9 was successfully published to all clients
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