October 26th, 4:25pm EST: Service Interruption
We are currently experiencing degraded performance as a result of server issues. This appears to be affecting some clients only. Our engineers are investigating and working to get everything back up and running as soon as possible.
We sincerely apologize for the inconvenience, and thank you for your patience.
My name is Kevin and I am part of the support team
I wanted to follow up with respect to the service outage that we experienced on October 26th as our last message did not give much detail.
The incident occurred on Oct 26th 2016, at approximately 3:30 PM Est and lasted until 6:00 PM Est.
The symptoms were slow response time when opening sites and possibly a 504 timeout error.
Upon deeper investigation, our engineers detected a bug in new code that was introduced for emailing services which caused the queues that process information to have degraded performance.
Our back-end servers were functioning but with a very slow response time
The end solution was to revert back to the old emailing services which corrected the problem.
This is under review on how we can prevent any future occurrences
We fully appreciate the frustration that this caused and humbly apologize for the disruption in service