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Service notices

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  1. Change of IP address - important

    This applies to all clients using custom domains which are setup via our IP address 206.196.16.30.

    Due to upgrades in our network it is necessary to update the IP address used in the settings of your custom domain(s)

    You need to update the IP address in your domain registrar DNS server settings as soon as possible. The old IP address will continue to work in the nearest future in parallel with the new one, but it is very
    important to switch ASAP to avoid any possible interruptions to the service.

    Old IP address: 206.196.16.30
    Should be changed to NEW IP…

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  2. Maintenance Notice: Support Unavailability

    Please be advised that live-chat support will be unavailable on the following times due to scheduled maintenance:

    Thursday, April 25: 11:00 am - 1:00 pm ET
    Friday, April 26: 10:00 am - 5:00 pm ET

    We apologize for any inconvenience. Services will return on Monday, April 29. Thank you for your understanding.

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  3. Email Editor Issue

    Feb 1, 2024 Please note, the email editor toolbar is experiencing issues. Our development team is currently working on a fix and the functionality will be restored as soon as possible. We apologize for any inconvenience.
    Update: All Editor issues have been fixed. Thank your for your patience!

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  4. Planned technical maintenance - Nov 22

    We will be performing technical maintenance on WildApricot from 10-11 pm EST on November 22. There may be temporary disruptions and performance degradation during this time for some or all WildApricot services. We apologize for any inconvenience.

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  5. Wild Apricot Performance Issues

    Wild Apricot is currently experiencing issues when adding contacts manually to events, email, invoices, etc. You will be given an Internal error. Our development team is currently investigating the issue and we will post an update as soon as we resolve the issue.
    Oct 18, 2023

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  6. Intermittent Loading Issues

    We regret to inform you that Wild Apricot is currently experiencing unexpected performance and loading issues. Our technical team is actively investigating the issue to determine its cause and restore service as quickly as possible.

    Thank you for your patience.

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  7. Technical maintenance

    We will be performing technical maintenance on Wild Apricot from 6-8 am EST on October 12. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience.

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  8. Technical maintenance

    We will be performing technical maintenance on Wild Apricot from 6-7 am EST on October 04. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience.

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  9. Wild Apricot is currently experiencing some technical difficulties

    We apologize for the inconvenience, but our website is experiencing loading issues. Our technical team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience, and we'll provide updates as soon as we have more information.
    Oct 3, 2023

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  10. Live-chat Unavailability Friday, September 29, 2023

    Please note, Wild Apricot Support will not be available on Friday, September 29, 2023, in observance of Canada's Truth and Reconciliation Day.

    We apologize for any inconvenience this may cause and appreciate your understanding. For alternative options, please consult our knowledge base or send us an email.

    Knowledge Base: https://gethelp.wildapricot.com/en
    Email Support: support@wildapricot.com

    Thank you for your cooperation.

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  11. Technical maintenance

    We will be performing technical maintenance on Wild Apricot from 6-7 am EST on September 21. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience.

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  12. Website Outage Under Investigation

    Please note, Wild Apricot websites are experiencing an unexpected outage. Our technical team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience.

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  13. Planned Outage Due to Server Maintenance (25/08/23)

    All Wild Apricot sites will be unavailable at 12:00AM EST, 25/08/23 for a short period of time due to routine server maintenance.

    During this time all Wild Apricot websites will be unavailable.

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  14. PayPal Payments Issue

    Please note, we are currently experiencing an issue with PayPal payments on our website that might prevent some transactions from completing due to a problem on PayPal's side. Our team is actively working with PayPal to resolve this, and we apologize for any inconvenience this may cause.

    If you encounter difficulties with PayPal payments, we suggest considering alternative payment methods in the meantime. Rest assured, we are committed to restoring normal services as quickly as possible. Thank you for your understanding and patience.

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  15. Event emails "Queued for Delivery"

    We apologize for a recent issue with our event announcement scheduler that prevented emails from being sent out on time. We are working to resolve the problem, but in the meantime, emails may still appear as "Queued for delivery."

    We understand the inconvenience and thank you for your patience as we work to fix this.

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  16. Notice of Live Chat Service Unavailability April 27 - May 1

    Please note, our live-chat service was unavailable from April 27 to May 1 due to a system wide upgrade. During this time, we were unable to offer live-chat support however, our email channel, remained available during this time.

    We understand that this may have caused inconvenience to some of our customers who rely on the live-chat feature to get in touch with us. We apologize for any inconvenience caused.

    Our team is now happy to announce that the upgrade has been successfully completed and our live-chat service is once again available for your use.

    We appreciate your patience and understanding…

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  17. Administrator Notification Emails

    We apologize for unintended messaging from newsletters@wildapricot.com sent on Tuesday, April 18th due to a recent adjustment to our email servers.

    The notifications were regarding contacts being added as administrators despite those contacts not having any admin privileges.

    We apologize for any confusion or inconvenience caused and kindly ask affected users to disregard the notifications. We are taking measures to prevent this from happening again in the future. Thank you for your understanding and patience.

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  18. New Dashboards Temporarily Unavailable

    New dashboards will be unavailable until further notice due to product maintenance.

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  19. Service Notice: Login Issues

    Some users have reported login issues. We are aware of the issue are currently working to resolve it as soon as possible.

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  20. Membership reports currently disabled

    Membership reports are currently disabled while we address issues with them. We hope to have the reports available again in the next day or two. We apologize for the inconvenience.

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