.

Problems with link tracking in emails

We have a number of reports from our clients about problems with link tracking in emails

(see http://help.wildapricot.com/display/DOC/Tracking+link+click-throughs )

It looks like this feature is malfunctioning for a number of clients.

We are investigating this and will release a fix as soon as we can - but for now we advise to refrain from using link tracking feature.

0 votes
Sign in
(thinking…)
Sign in with: Facebook Google
Signed in as (Sign out)

We’ll send you updates on this idea

Dmitry Buterin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

2 comments

Sign in
(thinking…)
Sign in with: Facebook Google
Signed in as (Sign out)
Submitting...
  • Dmitry Buterin commented  ·   ·  Flag as inappropriate

    Link tracking problem has now been resolved.

    It turns out there was a typo in the configuration file on one of our servers - so users who happened to be directed to that particular server in our server farm were experienced problems with links - while for others users same links worked just fine. (This made it especially hard to catch this bug as we were not able to reproduce it for some time).

    Sorry for the inconvenience.

  • Dmitry Buterin commented  ·   ·  Flag as inappropriate

    We have adjusted some settings and in our tests problematic links opened fine. However we can not yet confirm that the problem is definitely solved - we are continuing our investigation and running tests.

    So for now we still advise you to avoid using link tracking function.

Feedback and Knowledge Base