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Wild Apricot accounts not being updated after credit card payment

We are experiencing a glitch in the billing system and some credit card payments from 10 Dec 2014 onwards did not automatically update the corresponding accounts. We are manually updating all the affected accounts, in the meantime please do not resubmit payments that appear to have "failed". We hope to resolve this as soon as possible, we apologize for the inconvenience.

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    Kid ApricotKid Apricot shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • Fluid ApricotFluid Apricot commented  ·   ·  Flag as inappropriate

        This issue has now been resolved, and this affected accounts that renewed between 10 Dec and 15 Dec 2014 only. We will automatically refund any accounts that re-tried payment and ended up paying double. Please contact our billing dept billing@wildapricot.com if you notice any discrepancy with your account or need further assistance.

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      Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7