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Saving email templates with complex formatted text wipes out the email template

Our recent update on Sep 4th has introduced a bug into saving email templates - e.g. any automatic email like event announcement.

If you add any complex HTML code into a template (e.g. by using a copy from a predesigned email template function) and save it, the email template in question is wiped out - saves as empty.

We are testing a fix and expect to publish it overnight to Monday Sep 10th.

For now, please refrain from editing/saving email templates with any kind of complex HTML (= tables, formatted text, pictures etc.). (If your template does not have any links to images, documents or websites, it will save OK)

If any of your email templates have been wiped out due to this bug please contact support and we will restore it from our backups.

We apologize for the inconvenience.

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    Dmitry ButerinDmitry Buterin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • Dmitry ButerinDmitry Buterin commented  ·   ·  Flag as inappropriate

        This issue has been resolved. Please contact us if you need help restoring a template from backup or have any questions.

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      Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7