Service notices
497 results found
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Saving email templates with complex formatted text wipes out the email template
Our recent update on Sep 4th has introduced a bug into saving email templates - e.g. any automatic email like event announcement.
If you add any complex HTML code into a template (e.g. by using a copy from a predesigned email template function) and save it, the email template in question is wiped out - saves as empty.
We are testing a fix and expect to publish it overnight to Monday Sep 10th.
For now, please refrain from editing/saving email templates with any kind of complex HTML (= tables, formatted text, pictures etc.). (If your template does not have any…
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Maintenance notice Sep 4, 2012
Server maintenance is planned for September 4, 2012. Expected downtime is up to 1 hour from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.
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Not able to save pages with multi-column layouts
Our hot-fix earlier today unfortunately resulted in the page editor not working properly, and you may not be able to save pages with a multi-column layout (In our tests single column layout pages appear to be working fine). We are currently working on this issue we hope to have it resolved as soon as possible. We apologize for the inconvenience.
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Maintenance notice Aug 16, 2012
Server maintenance is planned for August 16, 2012. Expected downtime is up to 15 minutes from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.
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Maintenance notice Aug 13, 2012
Server maintenance is planned for August 13, 2012. Expected downtime is up to 10 minutes from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.
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Email and site theme glitches from Maintenance update
After the maintenance update early this morning, we experienced email glitches that may have affected the ability to send manual email blasts, view emails sent, missing preview button etc.
The issue was resolved, however if you are still experiencing any email problems, please try to refresh your page (F5) and this should resolve any further issues.
If you are still experiencing email problems, please contact Support: support@wildapricot.com.
There is a current secondary issue: it is currently not possible to create any new email templates - you will get internal error. Developers are working on the fix now and will…
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Maintenance notice Jul 12, 2012
Server maintenance is planned for July 12, 2012. Expected downtime is up to 30 minutes from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.
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Version 4.4 upgrade on Sunday July 8th 2:50 am- 8:50 am (i.e. overnight from Saturday)
The Wild Apricot v4.4 upgrade is scheduled for Sunday July 8th 2:50 am - 8:50 am (i.e. overnight from Saturday July 7th). Servers will be taken off-line intermittently from 2:50 am to 8:50 am, Eastern time (GMT-5).
Please save your work and log out in advance - and notify other users in your organization as appropriate. As always, all accounts will be updated automatically - no action is needed on your part. We will also maintain full backups of your data before the upgrade for any troubleshooting.
Version 4.4 enhancements include:- Email templates. A large selection of professionally designed email…
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Problems with a couple of servers in our server farm - WA sites might be inaccessible to some visitors
We are experiencing a problem with a couple of servers in our server farm. This means that your WA site works for most people - but not for those who get routed to the problematic servers. Our team is working on this and we expect to have this fixed shortly. We will post updates here.
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Recent antivirus updates for BitDefender and others might render Wild Apricot editor inoperable
A number of clients have reported to use problems with editing web pages / using Wild Apricot online editor in other places, e.g. edit event description, forum topic text.
Our investigation indicates that something in the recent updates of antivirus software is interfering with our editor. We have now reproduced the problem with BitDefender and some clients reported that Kaspersky and other antivirus software might be causing this as well.
In our tests, even disabling all antivirus options did not solve the problem - only fully uninstalling the antivirus restored Wild Apricot functionality.
We are working trying to figure out…
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Maintenance notice June 21, 2012
Server maintenance is planned for June 21, 2012. Expected downtime is up to 30 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.
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Maintenance notice June 20, 2012
Server maintenance is planned for June 20, 2012. Expected downtime is up to 15 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.
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Maintenance notice Apr 23, 2012
Server maintenance is planned for Apr 23, 2012
Maintenance period is expected to be 10 minutes from 3:30 am EST (Toronto/New York).
System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
* Delays in displaying Wild Apricot website pages
* Contact list search slowdown; searches might not return all matching records
* Slowdown of export operations
* Member deletion might get abortedWe will be applying several error fixes for 4.3 release. We apologize for any inconvenience.0 votes -
Problems with email sending and payment processing April 5th
As of ~11:45 am April 5th (EST) we have been alerted to problems in sending emails and processing payments. This has been tracked down to hardware failure and our team has been working on it since. We expect this to be fixed by 2pm EST.
Our sincere apologies for the inconvenience. We do have multiple redundancies built into our systems but they did not help in this specific situation as it has affected several machines at once.
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Maintenance notice for support portal 10 Apr, 2012
Server maintenance is planned for Apr 10, 2012 for support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime).Wild Apricot client sites will not be affected.
Expected downtime window is up to 2 hours from 1:30 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.0 votes -
FYI: PayPal maintenance notice April 19, 2012 10 pm - 11pm PDT
If you are using PayPal with Wild Apricot, please be informed about upcoming PayPal maintenance:
To better serve our millions of customers, PayPal is upgrading our data center on April 19, 2012 from 10:00 p.m. PDT to approximately 11:00 p.m. PDT. Preparations for the migration will begin at 9:00 p.m. PDT which will have minimal external impact. We’re confident these changes will improve our services and help us meet the growing demands of our customers.
Impact to your business during the migration
During the time of this upgrade, there will be a system-wide interruption to PayPal, including but not limited…
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Maintenance notice Mar 15, 2012
Server maintenance is planned for Mar 15, 2012
Maintenance period is expected to be 10 minutes from 3:30 am EST (Toronto/New York).
System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors: Delays in displaying Wild Apricot website pages Contact list search slowdown; searches might not return all matching records Slowdown of export operations Member deletion might get abortedWe will be applying several error fixes for 4.3 release. We apologize for any inconvenience.0 votes -
Maintenance notice Mar 1, 2012
Server maintenance is planned for Mar 1, 2012
Maintenance period is expected to be 10 minutes from 3:30 am EST (Toronto/New York).
System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors: Delays in displaying Wild Apricot website pages Contact list search slowdown; searches might not return all matching records Slowdown of export operations Member deletion might get abortedWe will be applying several error fixes for 4.3 release. We apologize for any inconvenience.0 votes -
Maintenance notice Feb 23, 2012
Server maintenance is planned for Feb 23, 2012.
Maintenance period is expected to be 10 minutes from 3:30 am EST (Toronto/New York).
System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
* Delays in displaying Wild Apricot website pages
* Contact list search slowdown; searches might not return all matching records
* Slowdown of export operations
* Member deletion might get abortedWe will be applying several error fixes for 4.3 release. We apologize for any inconvenience.0 votes -
Maintenance notice Feb 9, 2012
Server maintenance is planned for Feb 9, 2012. Expected downtime is up to 1 hour from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.
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