Service notices

  1. Maintenance notice Oct 28, 2010

    Server maintenance is planned for Oct 28, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  2. Maintenance notice Oct 20, 2010

    Server maintenance is planned for Oct 20, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  3. Maintenance notice Oct 14, 2010

    Server maintenance is planned for Oct 14, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  4. "Resource not found" message is displayed instead of a website

    After the recent update some users experienced a problem accessing their website - "Resource not found" message was displayed instead.

    This is related to an update we have just published which included an urgent security patch from Microsoft.

    This problem only affects some computers where people were logged in as administrators before the update. All other users are accessing your website just fine.

    To clear this up, please delete the cookies in your browser and log in again.

    Sorry about the inconvenience.

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  5. Maintenance notice Oct 06, 2010

    Server maintenance is planned for Oct 06, 2010.

    Expected downtime is up to 1 hour starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  6. Maintenance notice Sep 30, 2010

    Server maintenance is planned for Sep 30, 2010.

    Expected downtime is up to 15 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  7. Wild Apricot upgrade on Sunday September 26th from 2am to 8am EST

    Our next upgrade - version 4.0 - is planned for Sunday, September26th, 2010

    Servers will be taken off-line intermittently from 2:00 am to 8:00am, Eastern time (GMT-5).

    Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade if needed for any troubleshooting.

    Key enhancements in version 4.0: Import wizard redesign -see Import Wizard conceptual overview http://help.wildapricot.com/display/DOC/Importing+members+and+other+contacts New financial management module (Accounts payable)…

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  8. RESOLVED: Temporary mulfunction of Export

    We had several clients report a problem with their Export. In some cases clicking on Export button does not initiate download of the file.

    We are currently working on it and will post updates as soon as possible.

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  9. 48 minutes of downtime on Saturday Sep 11 at 8:30 am

    Due to a hardware malfunction at our hosting company all our services were not reachable for 48 minutes. This has been fixed and measures are being undertaken to prevent this occurring again.

    We apologize for inconvenience this might have caused.

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  10. 10 minutes of unscheduled downtime on September 8, 2010 at 8:57 am

    Our hosting company has experience an outage for 10 minutes today from 8:57 to 9:07 am

    As a result, all client websites as well as our help and support sites were inaccessible for 10 minutes.

    All systems are back to normal now and we are investigating the reason for this outage with our hosting provider.

    We sincerely apologize for inconvenience.

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  11. Maintenance notice Aug 05, 2010

    Server maintenance is planned for Aug 05, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  12. Images / resources access issues

    We had several clients report today a problem with their websites - CSS files and images were not loading and resources folder was inaccessible.

    We traced the problem down to one of the web servers in our server farm. (This meant that a proportion of users connecting to your site was experiencing problems while other were working fine because they were directed to other web servers).

    Once rebooted, normal functionality was restored.

    We apologize for the inconvenience.

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  13. DNS resolution problems from certain locations

    We have received several reports on July 7th from clients who were experiencing problems with their Wild Apricot sites. Typical symptoms included 'Browser not supported' messages, site formatting and layout not properly loading, administration backend not functioning.

    At the same time all our systems were running normal and our own tests for the same websites did not show any malfunctions - everything was loading up fine in our tests.

    We believe that the root of the problem is related to DNS issues with one of the domains. Basically, from certain geographic locations / ISPs, one of the domains we use…

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  14. Maintenance notice Jul 8, 2010

    Server maintenance is planned for July 8, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  15. Maintenance notice Jun 24, 2010

    Server maintenance is planned for June 24, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  16. Maintenance notice Jun 10, 2010

    Server maintenance is planned for June 10, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  17. Help portal maintenance notice

    Software upgrade is planned for our help portal (help.wildapricot.com) on June 9th, 2010.

    This does NOT affect our main servers hosting Wild Apricot software so client accounts will not be affected in any way during this update.

    Expected downtime is up to 2 hours starting at 4:15 am EST (Toronto/New York time).

    Please inform other users as appropriate. We apologize for any inconvenience.

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  18. Maintenance notice May 19, 2010

    Server maintenance is planned for May 19, 2010.

    Expected downtime is up to 20 minutes starting at 5:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  19. Maintenance notice May 5, 2010

    Server maintenance is planned for May 5, 2010.

    Expected downtime is up to 20 minutes starting at 5:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  20. Temporary malfunction of image upload for some clients

    Several clients have reported today problems uploading pictures to their websites. (Documents and other file types were being uploaded just fine)

    Our investigation eventually traced this down to a particular web server (Thus this problem affected only a certain proportion of clients who happened to be routed to that server).

    We have now removed this server from our server farm and all sites are being served by the remaining servers and problem is no longer present.

    We apologize for any inconvenience.

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