25 results found

1. Customization: Adding "Pay Offline" option to payments screen

   One of the changes we made in last release (4.3) was to remove the 'offline payment' option for invoices. Unfortunately this caused problems for some of our clients so we're working on solution as I write this message.

   However in the mean time you can use this customization created by our Nerdy Apricot Omar to insert a custom Pay Offline button and message.

   To use this workaround simply copy and paste the entire code below into your Global Javascript (see http://help.wildapricot.com/display/DOC/Settings#SiteSettings-GlobalJavascript .

   Once inserted you can custom the label of the button and message by editing the value of btnText and offlineMsg - the rest of the code does not need to be edited.

   As you can see in the comments you have two customizable options. The text of the button (btnText) and the message (offlineMsg) that should be displayed after they press the button. This code was tested in Firefox, Internet Explorer and Google Chrome.

   One of the changes we made in last release (4.3) was to remove the 'offline payment' option for invoices. Unfortunately this caused problems for some of our clients so we're working on solution as I write this message.

   However in the mean time you can use this customization created by our Nerdy Apricot Omar to insert a custom Pay Offline button and message.

   To use this workaround simply copy and paste the entire code below into your Global Javascript (see http://help.wildapricot.com/display/DOC/Settings#SiteSettings-GlobalJavascript .

   Once inserted you can custom the label of the button and message by editing the value of btnText… more

   2 votes

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   9 comments  ·  Online payments  ·  Delete…  ·  Admin →
   Resolved  ·  Evgeny Zaritovskiy responded

   Payment workflow, including setting up offline and online payment options separately, was changed in release 5.7 in December 2015. See more details in https://help.wildapricot.com/display/DOC/Release+5.7#Release5.7-Revisedpaymentworkflow
   See also detailed comment from Kate (Team CMS) on this.

2. Have PayPal Pro notify members with recurring payments about credit card failure [9337]

   When a member signs up for our service with recurring payments their email is not sent to Paypal Pro to notify them when/if there is a credit card problem.

   Please either:

   1. Automatically port it to Paypal Pro based on the email address they used to sign-up with previous to payment options.

   2. Allow us to make email a required field in the payment process.

   2 votes

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   2 comments  ·  Online payments  ·  Delete…  ·  Admin →
   Resolved  ·  Team Payments responded

   Released in v. 5.0

3. Members to update Credit Card details for recurring payments - e.g. expired card

   We have a membership(subscription) based business (www.studyleadership.com) utilizing your service. Ninety-five percent of our business is based on recurring credit card payments, so managing credit card numbers and expiration dates becomes a huge chore if we have to do it manually.

   Because there is no current interface for our customers to update their credit card information when a payment does not go through, we need to send an email and then get on the phone to gain their credit card info securely. With hundreds of members, this seems to be a very unneeded hassle. It costs us a large amount of time, driving our costs way up and diminishing our profits.

   Please make a way for members to update their credit info with Paypal Pro.

   Sincerely,

   Nathan

   We have a membership(subscription) based business (www.studyleadership.com) utilizing your service. Ninety-five percent of our business is based on recurring credit card payments, so managing credit card numbers and expiration dates becomes a huge chore if we have to do it manually.

   Because there is no current interface for our customers to update their credit card information when a payment does not go through, we need to send an email and then get on the phone to gain their credit card info securely. With hundreds of members, this seems to be a very unneeded hassle. It costs us a… more

   36 votes

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   26 comments  ·  Online payments  ·  Delete…  ·  Admin →
   Resolved  ·  Team Payments responded

   I’m glad to announce that we have released this update in v. 5.10.

   Any member on recurring level can now update credit card at any time. To prevent recurring payment failures we remind users about credit card expiration 2 weeks before the date (Administrators can customize this email or disable it completely).

   Need to note, that updating credit card works only for Stripe, Authorize.Net, Moneris and PayPal PayFlow Pro payment gateways. For payments from PayPal Standard & Express Checkout update credit card and expiration messages are handled by PayPal itself.

   We have a bunch of other improvements in 5.10. Check out our release notes! https://help.wildapricot.com/display/DOC/Release+5.10

   Oleg, Product designer @ Payments team

4. Different payment options for events/membership

   In release 2.3.4 you added the manual payment option which is valid for all payment types.

   I would like to be able to make the manual payment option open to the few hundred people who are the membership but not make it available to the thousands who sign up for events.

   I do not have a need to have it selectable at each membership level or for one event or another - just events vs. members. Any chance?

   44 votes

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   53 comments  ·  Online payments  ·  Delete…  ·  Admin →
   Resolved  ·  Evgeny Zaritovskiy responded

   Released as a part of 5.7 version. See http://help.wildapricot.com/display/DOC/Release+5.7

5. Online store

   Current features:
   Items can only be sold if they are part of a membership application, event registration, manual invoice or donation.

   Desired features:
   Create a store of items that can be purchased individually or collectively (e.g. shopping cart)

   285 votes

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   163 comments  ·  Online payments  ·  Delete…  ·  Admin →
   Resolved  ·  Team Husky responded

   Hi supporters,

   Today the Wild Apricot online store functionality was enabled for all paid accounts. We did our best to roll it out earlier than it was expected so you could try it out before the day of price increase.

   Please fill out this survey to let us know what is missing in the initial version so we could define the followups:
   https://goo.gl/forms/JYiRTVsPObCjFExn1

   Thanks for all the support and help during beta-test.

   Best Regards,
   Kate P
   WA, Emailing development team