23 results found

1. Members to update Credit Card details for recurring payments - e.g. expired card

   We have a membership(subscription) based business (www.studyleadership.com) utilizing your service. Ninety-five percent of our business is based on recurring credit card payments, so managing credit card numbers and expiration dates becomes a huge chore if we have to do it manually.

   Because there is no current interface for our customers to update their credit card information when a payment does not go through, we need to send an email and then get on the phone to gain their credit card info securely. With hundreds of members, this seems to be a very unneeded hassle. It costs us a large amount of time, driving our costs way up and diminishing our profits.

   Please make a way for members to update their credit info with Paypal Pro.

   Sincerely,

   Nathan

   We have a membership(subscription) based business (www.studyleadership.com) utilizing your service. Ninety-five percent of our business is based on recurring credit card payments, so managing credit card numbers and expiration dates becomes a huge chore if we have to do it manually.

   Because there is no current interface for our customers to update their credit card information when a payment does not go through, we need to send an email and then get on the phone to gain their credit card info securely. With hundreds of members, this seems to be a very unneeded hassle. It costs us a… more

   36 votes

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   26 comments  ·  Online payments  ·  Delete…  ·  Admin →
   Resolved  ·  Team Payments responded

   I’m glad to announce that we have released this update in v. 5.10.

   Any member on recurring level can now update credit card at any time. To prevent recurring payment failures we remind users about credit card expiration 2 weeks before the date (Administrators can customize this email or disable it completely).

   Need to note, that updating credit card works only for Stripe, Authorize.Net, Moneris and PayPal PayFlow Pro payment gateways. For payments from PayPal Standard & Express Checkout update credit card and expiration messages are handled by PayPal itself.

   We have a bunch of other improvements in 5.10. Check out our release notes! https://help.wildapricot.com/display/DOC/Release+5.10

   Oleg, Product designer @ Payments team

2. Different payment options for events/membership

   In release 2.3.4 you added the manual payment option which is valid for all payment types.

   I would like to be able to make the manual payment option open to the few hundred people who are the membership but not make it available to the thousands who sign up for events.

   I do not have a need to have it selectable at each membership level or for one event or another - just events vs. members. Any chance?

   44 votes

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   53 comments  ·  Online payments  ·  Delete…  ·  Admin →
   Resolved  ·  Evgeny Zaritovskiy responded

   Released as a part of 5.7 version. See http://help.wildapricot.com/display/DOC/Release+5.7

3. Online store

   Current features:
   Items can only be sold if they are part of a membership application, event registration, manual invoice or donation.

   Desired features:
   Create a store of items that can be purchased individually or collectively (e.g. shopping cart)

   285 votes

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   163 comments  ·  Online payments  ·  Delete…  ·  Admin →
   Resolved  ·  Team Husky responded

   Hi supporters,

   Today the Wild Apricot online store functionality was enabled for all paid accounts. We did our best to roll it out earlier than it was expected so you could try it out before the day of price increase.

   Please fill out this survey to let us know what is missing in the initial version so we could define the followups:
   https://goo.gl/forms/JYiRTVsPObCjFExn1

   Thanks for all the support and help during beta-test.

   Best Regards,
   Kate P
   WA, Emailing development team