497 results found

1. Temporary issues with database servers Feb 3, 2012 at 11:50 am

   We are currently experiencing some problems with our SQL database servers. This can affect accounts in various ways, e.g. malfunctions of export.

   Our team is working on this and we hope to resolve this shortly. I will post updates as soon as they are available.

   Sorry for the inconvenience.

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2. Maintenance notice Feb 2, 2012

   Server maintenance is planned for Feb 2, 2012. Expected downtime is up to 1 hour and 30 minutes from 2:55 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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3. Payment processing problems today between 8:59 am to 11:30 am EST

   Our hosting company had some equipment configuration problems today which resulted in payment errors for some clients. Basically, secure Https traffic was not directed to the right servers. This was not the case for everyone, it depended on what particular web server happened to be handling your transaction.

   We have been working with them to fix it and payments are processing OK since 11:30 am.

   Sorry for the inconvenience.

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4. Character | in event title or location can lead to incorrect online payment record from Authorize.Net

   We have discovered a bug when a character | (vertical separator) is used in the event title. Since this character is used by Authorize.Net as field separator, our system receives incorrect set of fields in the Authorize.Net payment confirmation. This can cause online payment to be not recorded or recorded with a wrong amount in Wild Apricot (even though the correct amount was charged)

   For now, please avoid using it in event titles, event location, membership level names and any extra charges. In fact, ideally avoid using it in any fields except for text descriptions fields.

   We expect this to be fixed in the next few days.

   We have discovered a bug when a character | (vertical separator) is used in the event title. Since this character is used by Authorize.Net as field separator, our system receives incorrect set of fields in the Authorize.Net payment confirmation. This can cause online payment to be not recorded or recorded with a wrong amount in Wild Apricot (even though the correct amount was charged)

   For now, please avoid using it in event titles, event location, membership level names and any extra charges. In fact, ideally avoid using it in any fields except for text descriptions fields.

   We expect this to… more

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5. Hardware maintenance Jan 27th 1 am EST

   We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system.

   Installation and configuration of some additional hardware will be performed on Jan 27th at 1am EST - the night of Thursday to Friday.

   Total maintenance window is scheduled to be up to 1 hour. Any users would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.).

   We recommend saving your work and logging off for the full duration of maintenance window.

   We apologize for any inconvenience.

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6. Maintenance notice Jan 26, 2011

   Server maintenance is planned for Jan 26, 2011. Expected downtime is up to 3 hours from 3:00 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. This update changes how we calculate and store email delivery stats. Once it is applied, emails stats for previously sent emails from all accounts will have to be recalculated. This transition might take up to a few days. During the transition, emails will be displayed in ‘In progress’ state and clicks and opens stats might not be displayed correctly.All emails sent after the fix is applied will show correct stats immediately. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

   Server maintenance is planned for Jan 26, 2011. Expected downtime is up to 3 hours from 3:00 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. This update changes how we calculate and store email delivery stats. Once it is applied, emails stats for previously sent emails from all accounts will have to be recalculated. This transition might take up to a few days. During the transition, emails will be displayed in ‘In progress’ state and clicks and opens stats might not be displayed correctly.All emails sent after the fix is applied will show correct stats… more

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7. Maintenance notice Dec 28, 2011

   Database maintenance is planned for Dec 28, 2011.

   Expected downtime is up to 1 hour from 3:30 am EST (Toronto/New York).

   We will be applying several error fixes for 4.3 release.

   Please log off in advance and inform other users as appropriate.

   We apologize for any inconvenience.

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8. Maintenance notice Dec 27, 2011 POSTPONED

   Database maintenance is planned for Dec 27, 2011.

   Expected downtime is up to 1 hour from 3:30 am EST (Toronto/New York).

   We will be applying several error fixes for 4.3 release.

   Please log off in advance and inform other users as appropriate.

   We apologize for any inconvenience.

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9. Authorize.net recurring payments suspended between Dec 23 and Dec 27

   Due to a bug being fixed which affects several clients, we had to suspend processing of all Authorize.net recurring payments for all clients for a few days.

   Thus, from Friday Dec 23 till Tue Dec 27 no recurring payments will be processed via Authorize.Net and member renewal dates might become overdue.

   Once we publish the update 4.3.2, system will automatically resume processing those recurring payments and 'catch up' all the payments that have should have been charged in the previous several days.

   The biggest risk is if you have a very stringent renewal policy set up in your renewal workflow, system might start sending emails and other renewal actions for members whose renewal payments are being missed because of this suspension.

   If you have any renewal actions set to be triggered within less than 4 days after a failed renewal, please disable them for now.

   See full details: http://forums.wildapricot.com/forums/308923-service-notices-downtime-maintenance/suggestions/8820913-known-issues-with-version-4-3 &PermaPostID=24342#24437

   Due to a bug being fixed which affects several clients, we had to suspend processing of all Authorize.net recurring payments for all clients for a few days.

   Thus, from Friday Dec 23 till Tue Dec 27 no recurring payments will be processed via Authorize.Net and member renewal dates might become overdue.

   Once we publish the update 4.3.2, system will automatically resume processing those recurring payments and 'catch up' all the payments that have should have been charged in the previous several days.

   The biggest risk is if you have a very stringent renewal policy set up in your renewal workflow,… more

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10. Maintenance notice Dec 26, 2011

    Database maintenance is planned for Dec 26, 2011.

    Expected downtime is up to 4 hours from 2:50 am EST (Toronto/New York).

    We will be doing maintenance work on the database servers.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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11. Maintenance notice Dec 20, 2011

    Server maintenance is planned for Dec 20, 2011. Expected downtime is up to 60 minutes from 3:30 am EST (Toronto/New York). We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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12. Version 4.3 Upgrade on December 14th from 2:50 am to 6:50 am Eastern time

    On Wed December 14th we will be upgrading Wild Apricot to version 4.3. All accounts will be upgraded automatically. (We will also maintain full backups from before the upgrade, just in case.)

    Servers will be taken off-line intermittently from 2:50 am to 6:50 am Eastern time. Please save your work and log out in advance - and notify other users in your organization as appropriate.

    We have sent out an email with upgrade notice on Friday Dec 9th at 2:30 pm to all administrators of all accounts. As always, new version will provide many improvements to Wild Apricot, addressing client feedback and requests, incuding:
    * Automated statistics and processing of failed email deliveries, aka email bounces (instead of forwarding each bounce to administrators)
    * Ability for contacts and members to view their current balance and history of invoices and payments; pay outstanding invoices online
    * Ability for people to process several transactions and then pay for all of them at once (e.g. several event registrations or event registration+membership application)
    * Ability for administrators to charge credit cards (If you are using Authorize.Net or PayPal Pro)
    * New design theme 'Granite' (in 6 color variations) - with simplified HTML/CSS and so-called 'flexible' layout, meaning that page width expands/shrinks depending on the visitor screen resolution
    * Simplifications in event and membership email templates (reducing the number of templates)
    * plus numerous other smaller improvements and bug fixes!

    For details and screenshots see Getting ready for version 4.3 http://help.wildapricot.com/display/DOC/Getting+ready+for+new+version+4.3?utm_source=VersionReleaseEmail&utm_medium=email help page.

    Our online help will be updated on the upgrade date - check Wild Apricot release history http://help.wildapricot.com/display/DOC/Release+history page after the release.

    Feel free to contact support with any questions.

    On Wed December 14th we will be upgrading Wild Apricot to version 4.3. All accounts will be upgraded automatically. (We will also maintain full backups from before the upgrade, just in case.)

    Servers will be taken off-line intermittently from 2:50 am to 6:50 am Eastern time. Please save your work and log out in advance - and notify other users in your organization as appropriate.

    We have sent out an email with upgrade notice on Friday Dec 9th at 2:30 pm to all administrators of all accounts. As always, new version will provide many improvements to Wild Apricot, addressing client… more

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13. (POSTPONED) Hardware maintenance Nov 17th 1 am EST

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system.
    Installation and configuration of some additional hardware will be performed on Nov 17th at 1am EST - the night of Wednesday to Thursday.
    Total maintenance window is scheduled to be up to 1 hour. Any users would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.).
    We recommend saving your work and logging off for the full duration of maintenance window.
    We apologize for any inconvenience.

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14. Maintenance notice for payment, marketing and support sites

    Server maintenance is planned for Nov 03, 2011 for:
    * www.wildapricot.com
    * help.wildapricot.com
    * support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime)
    * Payment processing interface. It will not be possible to process payments to Wild Apricot (e.g. account upgrades) nor payments on all Wild Apricot sites (event registrations, membership applications etc.)Expected downtime window is up to 40 minutes from 4:00 am EST (Toronto/New York). We will be applying security patches on servers which requires restarting them several times (resulting in downtime of several minutes each time). Please inform other users as appropriate. We apologize for any inconvenience.

    Server maintenance is planned for Nov 03, 2011 for:
    * www.wildapricot.com
    * help.wildapricot.com
    * support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime)
    * Payment processing interface. It will not be possible to process payments to Wild Apricot (e.g. account upgrades) nor payments on all Wild Apricot sites (event registrations, membership applications etc.)Expected downtime window is up to 40 minutes from 4:00 am EST (Toronto/New York). We will be applying security patches on servers which requires restarting them several times (resulting in downtime of several minutes each time). Please inform other users as appropriate. We apologize for… more

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15. [CONTINUED] Hardware maintenance Oct 25th 2 am EST

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system. Installation and configuration of some additional hardware will be performed on Oct 25th at 2am EST - the night of Wednesday to Thursday. Total maintenance window is scheduled to be up to 60 minutes. During this time we will be switching off our web servers one by one to configure them. Any users currently routed to that specific server would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.). We recommend saving your work and logging off for the full duration of maintenance window. We apologize for any inconvenience.

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system. Installation and configuration of some additional hardware will be performed on Oct 25th at 2am EST - the night of Wednesday to Thursday. Total maintenance window is scheduled to be up to 60 minutes. During this time we will be switching off our web servers one by one to configure them. Any users currently routed to that specific server would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.). We recommend saving your work and… more

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16. [UPDATED] Hardware maintenance Oct 20th 2 am EST

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system.

    Installation and configuration of some additional hardware will be performed on Oct 20th at 2am EST - the night of Wednesday to Thursday.

    Total maintenance window is scheduled to be up to 90 minutes. During this time we will be switching off our web servers one by one to configure them, approximately 10-15 minutes per servers. Any users currently routed to that specific server would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.).

    We recommend saving your work and logging off for the full duration of maintenance window.

    We apologize for any inconvenience.

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system.

    Installation and configuration of some additional hardware will be performed on Oct 20th at 2am EST - the night of Wednesday to Thursday.

    Total maintenance window is scheduled to be up to 90 minutes. During this time we will be switching off our web servers one by one to configure them, approximately 10-15 minutes per servers. Any users currently routed to that specific server would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.).

    We… more

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17. Firefox 7 Upload file problem resolved

    FYI to all clients - recent upgrade of Firefox 7 broke Wild Apricot file upload manager so files could not be uploaded in Firefox. This has been fixed in our update overnight and file upload now works correctly in Firefox 7.

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18. Maintenance notice Oct 05, 2011

    Server maintenance is planned for Oct 05, 2011. Expected downtime is up to 40 minutes from 4:00 am EST (Toronto/New York). We will be applying several error fixes for 4.2 release. Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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19. Network connectivity problems evening of Sat Oct 1st 2011

    Around 5:30 pm EST today our monitoring systems have noticed problems with network connectivity to our servers (intermittent routing problems).

    This meant that Wild Apricot websites would take long time to load - or even not load at all.

    We have immediately contacted our data center provider, they confirmed the problem and they were already working on it.

    As of now, at 8:30 pm EST it looks like like normal connectivity has been restored.

    Depending on a server and your location, our monitoring systems indicate downtime between 40-60 minutes.

    We apologize for the inconvenience and will be investigating the cause to prevent this reoccurring.

    Around 5:30 pm EST today our monitoring systems have noticed problems with network connectivity to our servers (intermittent routing problems).

    This meant that Wild Apricot websites would take long time to load - or even not load at all.

    We have immediately contacted our data center provider, they confirmed the problem and they were already working on it.

    As of now, at 8:30 pm EST it looks like like normal connectivity has been restored.

    Depending on a server and your location, our monitoring systems indicate downtime between 40-60 minutes.

    We apologize for the inconvenience and will be investigating the cause… more

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20. Downtime notice for night of September 13th 1:30am to 6:00am (EST)

    We are implementing major upgrades to our servers (hosting infrastructure) which also includes moving our servers from one physical location to another within the same data center.

    Due to this, all Wild Apricot hosted services/ websites (including our support system and main website www.wildapricot.com) will have to be taken offline for up to 4.5 hours on the night of September 13th (Tuesday) starting at 1:30 am EST.

    Please make sure to save your work and log out in advance.

    Thank you for your understanding - this procedure is important to maintain and improve our system reliability and responsiveness. We apologize for the inconvenience

    We are implementing major upgrades to our servers (hosting infrastructure) which also includes moving our servers from one physical location to another within the same data center.

    Due to this, all Wild Apricot hosted services/ websites (including our support system and main website www.wildapricot.com) will have to be taken offline for up to 4.5 hours on the night of September 13th (Tuesday) starting at 1:30 am EST.

    Please make sure to save your work and log out in advance.

    Thank you for your understanding - this procedure is important to maintain and improve our system reliability and responsiveness. We… more

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