492 results found

1. Service interruption on November 5th

   On November 5th at 12:35 (EST) our hosting data center experienced major network outage. As a result, all client website as well as Wild Apricot own websites were inaccessible for 20 minutes.

   Our monitoring systems have alerted us right away and we have contacted our data hosting provider immediately. We were informed that this is data center-wide outage and it is being worked on by emergency team.

   Full service to all websites was restored in 20 minutes and all our systems are now back online.

   We apologize for the inconvenience and we will be following up with our hosting provider about this outage.

   On November 5th at 12:35 (EST) our hosting data center experienced major network outage. As a result, all client website as well as Wild Apricot own websites were inaccessible for 20 minutes.

   Our monitoring systems have alerted us right away and we have contacted our data hosting provider immediately. We were informed that this is data center-wide outage and it is being worked on by emergency team.

   Full service to all websites was restored in 20 minutes and all our systems are now back online.

   We apologize for the inconvenience and we will be following up with our hosting provider… more

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2. Maintenance notice Oct 22, 2009

   Server maintenance is planned for October 22, 2009.

   Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

   We will be applying several error fixes for 3.2 release.

   Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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3. Maintenance notice Oct 14, 2009

   Server maintenance is planned for October 14, 2009.

   Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

   We will be applying several error fixes for 3.2 release.

   Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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4. Maintenance notice Oct 8, 2009

   Server maintenance is planned for October 8, 2009.

   Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

   We will be applying several error fixes for 3.2 release.

   Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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5. Maintenance notice Oct 7, 2009

   Server maintenance is planned for October 7, 2009.

   Expected downtime is up to 15 minutes minutes from 4:30 am EST (Toronto/New York).

   We will be applying several error fixes for 3.2 release.

   Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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6. Maintenance notice Oct 5, 2009

   Server maintenance is planned for October 5, 2009.

   Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

   We will be applying several error fixes for 3.2 release.

   Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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7. Upgrade to version 3.2 on Oct 1st, Thursday - server downtime notice

   Our next upgrade is planned for Thursday, October 1st, 2009

   Servers will be taken off-line intermittently from 2:50 am to 6:00 am, Eastern time (New York/Toronto). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

   All accounts will be updated automatically, no action is required on your part.

   Outline of key changes:
   * Tracking of opened emails and link click-throughs
   * Photo albums for members
   * 'Gadgets' that you can insert on your web pages: Upcoming events, recent forum updates, recent blog updates
   * Macros to use custom fields in emails - custom contact fields, custom membership fields, custom event registration fields. For email blasts and for automatic emails.

   • Saved searches for contacts
   • Ability to edit existing donation records
   • New design theme in 8 color variations

   Online documentation http://help.wildapricot.com/display/DOC/Home will be updated on the release date.Please contact our support team if you have any questions or concerns.

   Our next upgrade is planned for Thursday, October 1st, 2009

   Servers will be taken off-line intermittently from 2:50 am to 6:00 am, Eastern time (New York/Toronto). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

   All accounts will be updated automatically, no action is required on your part.

   Outline of key changes:
   * Tracking of opened emails and link click-throughs
   * Photo albums for members
   * 'Gadgets' that you can insert on your web pages: Upcoming events, recent forum updates, recent blog updates
   * Macros to use custom fields… more

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8. Hardware upgrades September 18

   Our data center will be upgrading network hardware on September 18th from 1 AM to 4 AM EST (Toronto/New York). We expect only a minor downtime period (a few minutes) for our services during this window.

   Please inform other users as appropriate.

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9. Maintenance notice Sep 10, 2009

   Urgent Microsoft security patches have to be installed on our servers.
   Expected downtime is up to 15 minutes from 10:00 am EST (Toronto/New York) for all our services.
   Please inform other users as appropriate. We apologize for any inconvenience.

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10. Service interruption night of 25th to 26th August

    When it rains, it pours....

    On August 25th at 10:11 pm (EST) our monitoring systems recorded a problem accessing our servers. Our engineers were immediately notified and got to work on the problem. The problem was traced down to a critical piece of hardware - so-called 'load balancer', device which directs traffic to various servers handling the traffic to client sites. The device has malfunctioned and shut down. We worked with the data hosting center to have this problem resolved and unfortunately it took a while to restore the service.

    Service was back to normal at 3:05 am on August 26th (total downtime 4:53). During this time none of the client sites were reachable.

    This is the first time ever we had an incidents of the duration and scope like this and obviously this not acceptable for a web-based service like Wild Apricot.The only saving grace was that this happened during the night time in North America, which is the time of the lowest traffic to our client sites.

    Please accept our sincere apologies and be assured that our team will be working to find the ways to prevent any similar occurrences in the future (even though our datahosting center engineers said it was an extremely rare freak situation they never had before).

    When it rains, it pours....

    On August 25th at 10:11 pm (EST) our monitoring systems recorded a problem accessing our servers. Our engineers were immediately notified and got to work on the problem. The problem was traced down to a critical piece of hardware - so-called 'load balancer', device which directs traffic to various servers handling the traffic to client sites. The device has malfunctioned and shut down. We worked with the data hosting center to have this problem resolved and unfortunately it took a while to restore the service.

    Service was back to normal at 3:05 am on August… more

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11. Short service interruption on August 25th

    On August 25th at 14:47 (EST) one of our web servers malfunctioned and rebooted which affected a number of clients served by this particular machine. Total downtime for the machine was 22 minutes until 15:09 - though service interruption for most clients was much shorter (typically a few minutes) as they were rerouted to other serves in the meantime.

    We apologize for the inconvenience.

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12. Maintenance notice Aug 19, 2009

    Server maintenance is planned for August 19, 2009.

    Expected downtime is up to 5-15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.1 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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13. Maintenance notice Aug 17, 2009

    Server maintenance is planned for August 17, 2009.

    Expected downtime is up to 5-15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.1 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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14. Maintenance notice Aug 6, 2009

    Server maintenance is planned for August 6, 2009.

    Expected downtime is up to 5-15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.1 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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15. Maintenance notice Aug 5, 2009

    Server maintenance is planned for August 5, 2009.

    Expected downtime is up to 5-15 minutes from 4:15 am EST (Toronto/New York).

    We will be applying database security fixes.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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16. Maintenance notice Aug 3, 2009

    Server maintenance is planned for August 3, 2009.

    Expected downtime is about 5 minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.1 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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17. Upgrade to 3.1 scheduled for July 29th, 2009 - server downtime notice

    Our next upgrade is planned for Wednesday, July 29th, 2009

    Servers will be taken off-line intermittently from 2:30 am to 4:30 am, Eastern time (New York/Toronto). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    All accounts will be updated automatically, no action is required on your part.

    Outline of key changes:
    * Advanced search for the contact list (including search by donations and events)
    * Donation form customization
    * Ability to restrict web editors to editing specific web pages
    * Contact form to protect privacy of members emails
    * Table editing tools in the WYSIWYG editor (add/emove rows/columns)
    * New design theme 'Glass' in 8 color variations
    * 'Art text' - to created stylized text with various special effects, e.g. for the site header (BETA)
    * Recurring payments for PayPal Website Payments Pro accounts (BETA)
    * Improved clean-up of incompatible formatting pasted from Microsoft Word

    Online documentation http://help.wildapricot.com/display/DOC/Home will be updated on the release date.Please contact our support team if you have any questions or concerns.

    Our next upgrade is planned for Wednesday, July 29th, 2009

    Servers will be taken off-line intermittently from 2:30 am to 4:30 am, Eastern time (New York/Toronto). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    All accounts will be updated automatically, no action is required on your part.

    Outline of key changes:
    * Advanced search for the contact list (including search by donations and events)
    * Donation form customization
    * Ability to restrict web editors to editing specific web pages
    * Contact form to protect privacy of members emails… more

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18. Information about system outage on Thursday July 23rd

    Last Thursday July 23rd we had an outage on Wild Apricot servers for up to 25 minutes. During this time affected websites erroneously redirected to wildapricot.com.

    We sincerely apologize for the inconvenience. This was due to an error by one of our developers preparing a database script for the final testing stages of upcoming release 3.1 (scheduled for Wednesday July 29th). We have fully restored the system within 25 minutes.

    Due to this outage our support system had to deal with greatly increased volume of support calls and emails so we apologize for taking longer than normal to get back to some of our clients.

    We are undertaking a review of our procedures to prevent any future occurrences of this.

    We will be also working to change system behavior to prevent redirects to wildapricot.com in situations like this - to prevent any issues for our white-label resellers.

    Last Thursday July 23rd we had an outage on Wild Apricot servers for up to 25 minutes. During this time affected websites erroneously redirected to wildapricot.com.

    We sincerely apologize for the inconvenience. This was due to an error by one of our developers preparing a database script for the final testing stages of upcoming release 3.1 (scheduled for Wednesday July 29th). We have fully restored the system within 25 minutes.

    Due to this outage our support system had to deal with greatly increased volume of support calls and emails so we apologize for taking longer than normal to get back… more

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19. Maintenance notice Jul 25, 2009

    Server maintenance is planned for July 25, 2009.

    Expected downtime is up to 5 minutes from 2:00 am EST (Toronto/New York).

    We will be upgrading hardware.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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20. Maintenance notice Jul 23, 2009

    Server maintenance is planned for July 23, 2009.

    Expected downtime is up to 2-5 minutes from 2:30 am EST (Toronto/New York).

    We will be applying Microsoft security patches.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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