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Information about system outage on Thursday July 23rd

Last Thursday July 23rd we had an outage on Wild Apricot servers for up to 25 minutes. During this time affected websites erroneously redirected to wildapricot.com.

We sincerely apologize for the inconvenience. This was due to an error by one of our developers preparing a database script for the final testing stages of upcoming release 3.1 (scheduled for Wednesday July 29th). We have fully restored the system within 25 minutes.

Due to this outage our support system had to deal with greatly increased volume of support calls and emails so we apologize for taking longer than normal to get back to some of our clients.

We are undertaking a review of our procedures to prevent any future occurrences of this.

We will be also working to change system behavior to prevent redirects to wildapricot.com in situations like this - to prevent any issues for our white-label resellers.

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      Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7