Service notices

  1. (discontinued) Daily reboots starting May 8th, 2009 at 4:15 am Eeastern timezone (Toronto/New York)

    We have identified a bug which happens during peak load times in some rare circumstances and results in 'Internal error' message.

    Our version 3.0 (planned for release on May 20 or 21) has the code which should get rid of this problem. Until then, we are implementing various workarounds to lower the chances of this bug affecting our clients. One of these steps requires daily rebooting of Wild Apricot servers.

    Starting on May 8th, our servers will be rebooted daily at 4:15 am Eastern timezone (Toronto/New York) (lowest usage time)

    Expected reboot time: 2-3 minutes.

    During these times you might…

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  2. Maintenance notice May 7, 2009

    Server maintenance is planned for May 7, 2009.

    Expected downtime is 2-3 minutes from 4:15 am EST (Toronto/New York).

    We will be applying system performance fixes.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  3. Maintenance notice May 5, 2009

    Server maintenance is planned for May 5, 2009.

    Expected downtime is 2-3 minutes from 4:15 am EST (Toronto/New York).

    We will be applying system security fixes.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  4. Maintenance notice Apr 29, 2009

    Server maintenance is planned for April 29, 2009.

    Expected downtime is 2-3 minutes from 4:15 am EST (Toronto/New York).

    We will be applying database fixes. Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  5. Maintenance notice Apr 27, 2009

    Server maintenance is planned for April 27, 2009.

    Expected downtime is 15 minutes from 4:15 am EST (Toronto/New York).

    We will be updating server software which requires server restart.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    Basil Luckinykh,
    Wildapricot team

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  6. Maintenance notice Apr 24, 2009

    Server maintenance is planned for April 24, 2009.

    Expected downtime is 15 minutes from 4:15 am EST (Toronto/New York).

    We will be applying Microsoft security patches which require server restart.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  7. Maintenance notice Apr 14, 2009

    Server maintenance is planned for April 14, 2009.

    Expected downtime is 2-5 minutes from 4:15 am EST (Toronto/New York).

    We will be making changes in database server configuration which requires server restart.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  8. Maintenance notice Mar 30, 2009

    Server maintenance is planned for March 30, 2009.

    Expected downtime is up to 45 minutes between 4:15 am EST (Toronto/New York) to 5:00 am EST.

    We will be applying database security fixes.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  9. (Postponed) Maintenance notice Mar 26, 2009

    This update has been postponed, please check this forum for additional information in the next few days.


    Server maintenance is planned for March 26, 2009.

    Expected downtime is up to 45 minutes between 4:15 am EST (Toronto/New York) to 5:00 am EST.

    We will be applying database security fixes.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  10. Support portal maintenance notice March 24th

    Software upgrade is planned for our support portal (support.wildapricot.com) on March 24th, 2009.

    Expected downtime is up to 1 hour between 5 am and 6 am EST (Toronto/New York)

    During the downtime, please submit your requests via email - support (at) wildapricot.com

    This does not affect any other Wild Apricot sites or client sites.

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  11. Maintenance notice Mar 23, 2009

    Server maintenance is planned for March 23, 2009.

    Expected downtime is up to 15 minutes between 4:15 am EST (Toronto/New York) to 4:30 am EST.

    We will be applying error fix for Google Checkout partical refunds processing.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  12. (discontinued) Daily reboots starting March 19th, 2009 at 4:15 am Eeastern timezone (Toronto/New York)

    Update:

    We have found a way to address the problem so daily reboots are no longer necessary.


    We have identified a bug in server software platform used by Wild Apricot. It happens during peak load times in some very rare circumstances.

    While we are talking to the software platform vendor to fix this bug, we are implementing various workarounds to lower the chances of this bug affecting our clients.

    One of these steps requires daily rebooting of Wild Apricot servers.

    Starting on March 19th, our servers will be rebooted daily at 4:15 am Eastern timezone (Toronto/New York) (This has been…

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  13. Maintenance notice Mar 18th, 2009

    Server maintenance is planned for March 18th, 2009.

    Expected downtime is up to 1 hour between 2:00 am EST (Toronto/New York) to 3:00 am EST.

    We will be applying server software security updates.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  14. Maintenance notice Mar 12th, 2009

    Server maintenance is planned for March 12th, 2009.

    Expected downtime is up to 15 minutes between 5:00 am EST (Toronto/New York) to 5:30 am EST.

    We will be applying a database security patch.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  15. Maintenance notice Mar 10th, 2009

    Server maintenance is planned for March 10th, 2009.

    Expected downtime is up to 15 minutes between 4:00 am EST (Toronto/New York) to 4:30 am EST.

    We will be applying a fix for this issue(s):


    • some e-mails are copied to admin using CC instead of BCC

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  16. Maintenance notice Mar 4th, 2009

    Server maintenance is planned for March 4th, 2009.

    Expected downtime is up to 15 minutes between 4:00 am EST (Toronto/New York) to 4:30 am EST.

    We will be applying a fix for this issue(s):


    • error when trying to add a restricted website section on a free account plan.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  17. Maintenance notice Mar 3rd, 2009

    Server maintenance is planned for March 3rd, 2009.

    Expected downtime is up to 15 minutes between 4:00 am EST (Toronto/New York) to 5:00 am EST.

    We will be applying a fix for bulk delete of members function.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  18. Maintenance notice Feb 27th, 2009

    Server maintenance is planned for February 27th, 2009.

    Expected downtime is up to 30 minutes between 4:00 am EST (Toronto/New York) to 5:00 am EST.

    We will be applying small performance-related fixes.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  19. New release scheduled for to Feb 26th, 2009 - server downtime notice

    Our next upgrade is planned for Thursday, February 26th, 2009

    Servers will be taken off-line intermittently from 3:00 am to 6:00 am, Eastern timezone (New York/Toronto). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    This is a smaller intermediate release - 2.39 - our last update of version 2. Our subsequent update will be a major version upgrade 3.00.

    Release 2.39 contains a number of improvements, including the following:


    • Adding dynamic ("fly-out") menus to most themes

    • Customization of invoice/receipt template

    • Account ID display in the backend (please provide…
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  20. Security updates installed on Feb 18th, 2009

    Urgent Microsoft security patches had to be installed on our servers which required rebooting them several times (resulting in downtime of several minutes each time).

    Sorry for the inconvenience.

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