Service notices

  1. Version 7.10 update beginning on April 6th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.10 is scheduled for Wednesday, April 6th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've fixed a number of bugs, including issues with working in admin view on iPads. For a full list, see https://gethelp.wildapricot.com/en/articles/1713

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  2. Our offices will be closed on Monday, February 17th for Family Day

    Our offices will be closed on Monday, February 17th for Family Day.

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  3. Payments will not be processed for 10 minutes on Thursday September 5th

    Wild Apricot will be unable to process payments for 10 minutes on Thursday, September 5th from 9:00 to 9:10 am UTC (5:00 to 5:10 am EST). We are upgrading our payment services for improved monitoring.

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  4. Version 7.2 update beginning on July 29, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.2 is scheduled for Monday, July 29th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of several days to ensure stability.

    This update includes a number of bug fixes. For a list, see https://gethelp.wildapricot.com/en/articles/1684.

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  5. Version 7.1 update beginning on July 8, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.1 is scheduled for Monday, July 8th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of several days to ensure stability.

    This update includes a number of bug fixes. For a list, see https://gethelp.wildapricot.com/en/articles/1681.

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  6. Version 6.15 update beginning on December 12, 2018 at 2:00am ET

    Version 6.15 update beginning on December 12, 2018 at 2:00am ET

    An update of Wild Apricot to version 6.15 is scheduled for Wednesday, December 12th, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a new Casefile website theme set, designed for legal associations but available to anyone wanting to take advantage of its theme-specific functionality, including a collapsible sidebar and a sliding gadget style that…

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  7. Planned database maintenance on Oct 18 2018

    An update of Wild Apricot's database is scheduled for Thursday, October 18th, beginning at 3:00 am (EST). The process will take up to 30 minutes, but no downtime is expected for Wild Apricot sites.

    During the update online payments might not be processed, online store might experience some performance degradation as well as members mapping location gadget might not work.

    We apologize for the inconvenience.

    Sincerely,

    The Wild Apricot Team

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  8. Version 6.10 update beginning on September 24, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.10 is scheduled for Monday, September 24th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of bug fixes, plus the ability to apply taxes to online store orders. For more information and a complete list of bug fixes, see https://gethelp.wildapricot.com/en/articles/1643 .

    Sincerely,

    The Wild Apricot Team

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  9. Problem with renewal actions not being performed

    For some clients, renewal actions they have enabled are not being performed. In some cases, this involves invoices not being generated or renewal reminders not being sent. We are investigating this issue and hope to have it fixed soon.

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  10. Version 6.5 update beginning on July 17, 2018 at 3:00am EST

    An update of Wild Apricot to version 6.5 is scheduled for Tuesday, July 17th, beginning at 3:00 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of internal adjustments and improvements, and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1623

    Sincerely,

    The Wild Apricot Team

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  11. Version 6.4 update beginning on June 26, 2018 at 3:00am EST

    An update of Wild Apricot to version 6.4 is scheduled for Tuesday, June 26th, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of improvements and enhancements, including:
    -Limits on guest registrations
    -Ability to duplicate a registration type
    -Optional announcement email for polls
    -Ability to restrict the number of uses of 100% discounts
    -Help & support tab replaced by Help icon

    As well, we’ve…

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  12. Version 6.3 update beginning on June 8, 2018 at 3:00am EST

    An update of Wild Apricot to version 6.3 is scheduled for Friday, June 8th, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes an important enhancement to the online store: support for product variants (like different sizes or colors). As well, we’ve fixed a number of client-reported bugs. For a complete overview of the release, see https://gethelp.wildapricot.com/en/articles/1603

    Sincerely,

    The Wild Apricot Team

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  13. Issues with the event export function

    We are currently experiencing issues with the event export function today. As a workaround, we've found that some users are able to export successfully if the Export all fields option is selected. After exporting, any unnecessary columns can be deleted from within Excel.

    Our developers are continuing to investigate, and are working to get the root of the issue fixed as quickly as possible. We thank you for your patience and apologize for the inconvenience.

    Wild Apricot Team

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  14. Intermittent issues with saving changes to site pages

    Wild Apricot clients are reporting intermittent issues saving changes to site pages. We are investigating the issue and hope to have it resolved shortly.

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  15. Wild Apricot help site is currently unavailable

    Our help site is unavailable either from the external site at gethelp.wildapricot.com or the internal help panel. We are working to resolve this issue as soon as possible.

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  16. External help site is down, inproduct help still available

    The help site at https://gethelp.wildapricot.com is currently not available. However, the inproduct help is still available. To launch inproduct help, click the blue Help & Support tab along the far right side of admin view.

    We are working to restore the external help site as soon as possible.

    We apologize for the inconvenience.

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  17. Version 6.0 update beginning on March 19, 2018 at 2:00am ET

    An update of Wild Apricot to version 6.0 is scheduled for March 19th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes Wild Apricot's new online store, the ability to change event invitation responses, and ability to export a contact's event registrations. In addition, a number of bugs were fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1583

    Sincerely,

    The Wild Apricot Team

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  18. Page edits leading to Bad request errors

    Clients are receiving Bad request errors when adding certain combinations of gadgets. The gadgets are being duplicated leading to the error.

    We are working to identify the cause of the problem and fix it as soon as possible.

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  19. Advanced contact searches currently not working properly

    Advanced contact searches are currently returning the entire contact, ignoring any filtering criteria. Advanced member contact searches are working properly. Any emails that use saved contact searches to populate the recipients list are working properly as well.

    We are working on resolving this issue and hope to have a fix in place soon.

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  20. Event emails are slow to be sent

    Currently, event emails are being delivered slowly. We are investigating the cause and hope to resolve this issue quickly.

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    We would like to announce that issue with event reminders delivery taking longer than usual has been addressed.

    Event announcement emails delivery might take a few hours.

    The issue occurred because of misconfiguration of one of internal processes which is used for processing emails for delivery.

    We apologize for the inconvenience.

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