Service notices

  1. Slow performance of Wild Apricot

    Unfortunately we are currently experiencing slow performance issues with our servers. Our engineers are aware of this and working to get that resolved. The estimated time for resolution is 30-40 minutes.

    We sincerely apologize for the inconvenience.

    5 votes

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  2. Wild Apricot email stats does not work

    Unfortunately due to an unexpected issue with one of our mail processing services, the email statistics is currently not available. That means there is no "Delivered" or "Not delivered" status shown in the Email log.

    Emails themselves are successfully sent however.

    Our engineering team are working to get this issue resolves as soon as possible and we will update this thread once it is resolved.

    We apologize for the inconvenience.

    4 votes

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  3. Version 7.7 update beginning on December 16, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.7 is scheduled for Monday, December 16th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over several days to ensure stability.

    In this update, we're restoring the Additional event information field and the corresponding {Event Extra_Info} macro, and making it easier to set the time zone for events. As well, we've changed the way we process payments received via Wild Apricot Payments/AffiniPay to reduce the chances of a payment not…

    4 votes

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  4. The QR codes feature will be rolled out next week

    The QR codes feature that forms part of the Version 7.4 release will be rolled out to clients on Monday or Tuesday of next week.

    4 votes

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  5. Renewal reminders not being sent

    A problem was detected with our renewal reminder emails, and we have temporarily suspended sending them while we fix the problem. We will resume sending the reminders tomorrow.

    4 votes

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  6. Version 6.8 update beginning on August 29, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.8 is scheduled for Wednesday, August 29th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of internal adjustments and improvements, and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1636

    Sincerely,

    The Wild Apricot Team

    4 votes

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  7. January 30 – Issue with accessing Contact and Member lists

    We are currently experiencing errors with loading the Contact and Member lists in the Wild Apricot administrator view. Our developers are aware of this issue and working to resolve this as soon as possible.

    4 votes

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    Resolved  ·  Evgeny Zaritovskiy responded

    The issue has been resolved and everything should work fine now.

    For some reasons, one of our servers responsible for this type of service was showing high CPU load while our live monitoring was showing green light. We’re currently investigating what happened and looking for a root cause. Based on that, we will figure our action plan on how to prevent these types of situation in future.

    I sincerely apologize that it took several hours to identify and fix the problem.

  8. Mail Servers performance issues on September 25th, 2017

    Unfortunately, we are currently experiencing performance issues with our mail servers, that may cause mail delivery delays.

    We are taking proactive steps to get the issue resolved at the earliest and ensure that this issue will not happen in the future.

    Please accept our sincere apologies for the inconvenience caused.

    4 votes

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    On October 3rd our engineers found the root cause of performance issues with our email servers. Unfortunately there was a misconfiguration of them which led to email delivery delays.

    The issue has been fixed and we do not experience any delays in email delivery now.

    We would like to sincerely apologize for all the inconvenience the issue has caused and will try doing our best to prevent this from happening again.

  9. Version 5.8.1 update on September 12, 2016 at 3:30am EDT

    An update of Wild Apricot to version 5.8.1 is scheduled for Monday, September 12th, beginning at 3:30 am (EDT). Wild Apricot sites may be inaccessible for up to one hour.

    This update will address a number of bugs reported by our users. For a partial list, see https://help.wildapricot.com/display/DOC/Update+5.8.1 .

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    4 votes

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  10. Planned database maintenance on January 27, 2021

    Maintenance of Wild Apricot's database is scheduled for Wednesday, January 27th, beginning at 2:00 am (EST). The process will take up to 2 hours, and Wild Apricot sites may be inaccessible for up to 15 minutes during this time.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    3 votes

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  11. Version 7.8 update beginning on February 5th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.8 is scheduled for Wednesday, February 5th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've updated the layout of admin view to help you use Wild Apricot more efficiently. As well, we've overhauled the Settings screen and divided it into two screens: Global settings that apply to your entire Wild Apricot account, and Website settings that are specific to…

    3 votes

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  12. Problem calling our support line from certain phone providers

    We are currently experiencing a problem calling our support line from certain phone providers. We are working on resolving this issue as soon as possible.

    3 votes

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  13. Version 6.2 update beginning on May 22nd, 2018 at 3:00am EST

    An update of Wild Apricot to version 6.2 is scheduled for Tuesday, May 22nd, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a single Manage account administrators screen where you can view, add, modify, remove, and email your account administrators, and the ability to change the billing period for a monthly plan yourself, instead of having to email Wild Apricot's billing department. As well, we've…

    3 votes

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  14. October 25 - Issues with processing payments via Stripe

    We are currently experiencing issues processing payments via Stripe. Our engineers are working to resolve the issue as quickly as possible.

    We apologize for the inconvenience.

    3 votes

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  15. Wild Apricot help site currently unavailable

    Wild Apricot's help site – help.wildapricot.com – is currently unavailable as we update it to Version 5.10.

    3 votes

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  16. Version 5.7.6 update on May 10, 2016 at 3am EST

    An update of Wild Apricot to version 5.7.6 is scheduled for Tuesday, May 10th, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will fix a bug that results in an incorrect date being saved for custom date fields.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    3 votes

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  17. File storage availability issues 18-19 October 2015

    Unfortunately our file storage servers were unavailable for a total of 8 hours (from 5:30 PM on 18 October 2015 until 12:30 AM 19 October 2015).

    During that period of time all existing files could not be downloaded and there was no possibility of uploading any other files to our servers.

    This resulted in all images not being shown on hosted websites for that specific time frame mentioned above.

    The issue also affected Email templates, Theme Overrides, Colors and Styles settings saving functionality as it has file storage involved.

    The issue has been already fixed by our System Operations engineers…

    3 votes

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    Resolved  ·  Evgeny Zaritovskiy responded

    The issue has been fixed by changing file storage server to another one which functions properly.

    Our System Operations team is monitoring health status of new server and if the problem appears again, they will react momentarily.

  18. Version 7.22 update beginning on July 12th, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.22 is scheduled for Monday, July 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1831.

    2 votes

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  19. Version 7.20 update beginning on April 7th, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.20 is scheduled for Wednesday, April 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we're providing support for filtering and exporting store orders, and exporting poll results. As well, we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1822.

    2 votes

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  20. Version 7.14 update beginning on August 10th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.14 is scheduled for Monday, August 10th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've made improvements to the polling feature, including the ability to choose whether each question is required and the ability to control whether poll responses are anonymous for each poll. As well, you can now add events directly to online calendar programs like Google Calendar,…

    2 votes

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