Service notices
478 results found
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Unable to load sites with custom domains
WildApricot sites with custom domains are not available if trying to access via www.yourdomainname.com. Sites can be accessed by 2nd level domain name (without www) or by wildapricot.org subdomain.
We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.8 votesIssue resolved
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Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET
An update of Wild Apricot to version 5.12.2 is scheduled for Monday, September 18th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,…
8 votesWe have addressed critical issues which prevented us from transferring our customers to the new version 5.12.1
As stated in the initial message the update will be released to clients in batches over a space of a week to ensure stability.
We sincerely apologize for the inconvenience which delayed accounts transition.
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Some Wild Apricot sites may be currently inaccessible - Nov 9, 2017
Some Wild Apricot sites are down. We are investigating the problem and hope to correct this as soon as possible.
7 votesAll Wild Apricot sites are back up now.
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Version 5.11 to be published on May 15th, 2017
Version 5.11 of Wild Apricot is scheduled to be published on Monday, May 15th, beginning at 2:00 am (ET). The publication process will take up to 4 hours, but Wild Apricot sites will still be accessible during this time. The import service may be down for approximately 5 minutes.
This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:
- The ability to offer discounts for membership renewals and level changes
- Control over which fields appear on donation forms
- Admins can add contacts to event waitlists
- Fewer required fields when…
6 votesWe would like to announce that the issue has been fully resolved.
Analysis shown that it was related to internal routing of our ISP (from old IP address to the new one).
We apologize for the inconvenience this has caused.
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Log In Error
When logging into Wild Apricot you may see an error 403 message. In the meantime, as we work towards resolution, you may be able to access the log in page by clearing your cache. We are working to resolve this matter.
5 votesThis issue has now been resolved, you should be able to log into your account.
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Version 7.5 update beginning on October 23, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.5 is scheduled for Wednesday, October 23rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over three days to ensure stability.
In this update, we've restored the print icon (!), and separated the Website module from the rest of the Wild Apricot backend. A separate self-contained Website module will be faster and more stable, and allow us to quickly deploy improvements to the website builder without impacting the rest of…
5 votesAll clients were successfully updated to Version 7.5
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Version 7.4 update beginning on September 24, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.4 is scheduled for Tuesday, September 24th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over three days to ensure stability.
This update includes one new feature: you can scan QR codes using the Wild Apricot admin app to quickly check in event registrants. As well, a few bugs were fixed. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1689
5 votesAll accounts were successfully upgraded to Version 7.4
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Slow performance of Wild Apricot
Unfortunately we are currently experiencing slow performance issues with our servers. Our engineers are aware of this and working to get that resolved. The estimated time for resolution is 30-40 minutes.
We sincerely apologize for the inconvenience.
5 votesThe issue with slow performance on our servers has been fixed. It was related to improper server configuration. Affected time was from 8:16 AM EST until 9:58 AM EST.
We apologize for the inconvenience.
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Stripe payments are being processed incorrectly
Payments through Wild Apricot/Stripe integration are being processed incorrectly. Your members might see wrong amount when they try to pay online.
We working on resolving this issue ASAP. We apologize for the inconvenience.4 votesThis issue has been resolved. Stripe Payments should now work as expected.
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Wild Apricot email stats does not work
Unfortunately due to an unexpected issue with one of our mail processing services, the email statistics is currently not available. That means there is no "Delivered" or "Not delivered" status shown in the Email log.
Emails themselves are successfully sent however.
Our engineering team are working to get this issue resolves as soon as possible and we will update this thread once it is resolved.
We apologize for the inconvenience.
4 votesThe issue with email stats has been resolved and the missing data has been restored
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Version 7.7 update beginning on December 16, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.7 is scheduled for Monday, December 16th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over several days to ensure stability.
In this update, we're restoring the Additional event information field and the corresponding {Event Extra_Info} macro, and making it easier to set the time zone for events. As well, we've changed the way we process payments received via Wild Apricot Payments/AffiniPay to reduce the chances of a payment not…
4 votesVersion 7.7 has been successfully published to all clients
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The QR codes feature will be rolled out next week
The QR codes feature that forms part of the Version 7.4 release will be rolled out to clients on Monday or Tuesday of next week.
4 votesThe QR codes feature has been rolled out to all clients.
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Renewal reminders not being sent
A problem was detected with our renewal reminder emails, and we have temporarily suspended sending them while we fix the problem. We will resume sending the reminders tomorrow.
4 votesThe issue with renewal reminders have been fixed, and they are being sent again.
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Version 6.8 update beginning on August 29, 2018 at 2:30am EST
An update of Wild Apricot to version 6.8 is scheduled for Wednesday, August 29th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of internal adjustments and improvements, and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1636
Sincerely,
The Wild Apricot Team
4 votesVersion 6.8 was successfully published to all clients
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January 30 – Issue with accessing Contact and Member lists
We are currently experiencing errors with loading the Contact and Member lists in the Wild Apricot administrator view. Our developers are aware of this issue and working to resolve this as soon as possible.
4 votesThe issue has been resolved and everything should work fine now.
For some reasons, one of our servers responsible for this type of service was showing high CPU load while our live monitoring was showing green light. We’re currently investigating what happened and looking for a root cause. Based on that, we will figure our action plan on how to prevent these types of situation in future.
I sincerely apologize that it took several hours to identify and fix the problem.
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Mail Servers performance issues on September 25th, 2017
Unfortunately, we are currently experiencing performance issues with our mail servers, that may cause mail delivery delays.
We are taking proactive steps to get the issue resolved at the earliest and ensure that this issue will not happen in the future.
Please accept our sincere apologies for the inconvenience caused.
4 votesOn October 3rd our engineers found the root cause of performance issues with our email servers. Unfortunately there was a misconfiguration of them which led to email delivery delays.
The issue has been fixed and we do not experience any delays in email delivery now.
We would like to sincerely apologize for all the inconvenience the issue has caused and will try doing our best to prevent this from happening again.
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Version 5.8.1 update on September 12, 2016 at 3:30am EDT
An update of Wild Apricot to version 5.8.1 is scheduled for Monday, September 12th, beginning at 3:30 am (EDT). Wild Apricot sites may be inaccessible for up to one hour.
This update will address a number of bugs reported by our users. For a partial list, see https://help.wildapricot.com/display/DOC/Update+5.8.1 .
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
4 votesUpdate completed with 50 minutes of downtime.
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Website Not Loading/Blank Page - Intermittent
Earlier today you may have experienced an issue with your website not loading. We have found the cause for this and have issued a fix.
Several websites are still not loading correctly, however, the fix is being rolled out to batches of accounts. Please try accessing your website again later today.
We apologize for any inconvenience.
3 votes -
Version 7.27 update beginning on November 3, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.27 is scheduled for Thursday, November 3rd, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've made some updates to improve security and reduce spam. Stronger password requirements have been introduced, and we've added the reCaptcha anti-spam feature to the login page and login gadget. As well, we've…
3 votesVersion 7.27 has been published for all clients
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Mobile app for admins currently unavailable
We are currently experiencing issues with Wild Apricot and as a result, the mobile app for admins is currently unavailable. We are working to address the issues, and apologize for the inconvenience.
3 votesThe mobile app for admins is available again.
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