479 results found

1. Our support system is currently down

   We are sorry but our support system is currently down. We are unable to respond to support calls or email requests. We hope to have the system back up as soon as possible. We apologize for the inconvenience.

   Wild Apricot Support Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Our support system is now back up. We apologize for the inconvenience.

2. Version 5.8 to be published on August 24, 2016 beginning at 3am EDT

   Version 5.8 of Wild Apricot will be published on Wednesday August 24th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 30 minutes.

   This release includes the following changes:
   * New email wizard with streamlined workflow
   * The Last login date column has been added to the contacts export file
   * Several API enhancements
   * Various bug fixes

   For more information, see http://help.wildapricot.com/display/DOC/Release+5.8

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   5.8.0 has been published.

   Unfortunately there were some issues with the process of updating Wild Apricot code what took more time than expected.

   We sincerely apologize for this time delay and hope for your understanding and patience.

3. Update on Downtime from July 4-5

   As you may have noticed, all Wild Apricot sites were down from July 4 at 8:00 PM to July 5 at 2:45 AM EDT. The total downtime took 6 hours 45 min.

   The outage occurred due to a network issue that our internet service provider experienced. We are looking into ensuring this doesn't happen again.

   Everything is up and running now. Thank you for your understanding. If you have any questions, please contact support@wildapricot.com

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The cause of the downtime has been identified and addressed.

4. System maintenance on June 15, 2016 at 3 am EST

   Wild Apricot will be performing maintenance on a key service on Wednesday, June 15th, 2016 beginning at 3 am EST.

   The maintenance may take up to 15 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

   Please save your work, log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   The Wild Apricot Team

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   Resolved  ·  Steve Andrews responded

   Maintenance completed as planned

5. Version 5.7.6 update on May 10, 2016 at 3am EST

   An update of Wild Apricot to version 5.7.6 is scheduled for Tuesday, May 10th, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

   This update will fix a bug that results in an incorrect date being saved for custom date fields.

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

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   Resolved  ·  Steve Andrews responded

   Update completed. Downtime took 15 minutes.

6. System maintenance on April 27, 2016 at 3 am (EDT)

   This maintenance is intended to address issues in our code and architecture to allow us to deliver future updates faster and with fewer bugs.

   Over time, the code that runs Wild Apricot has grown excessively complicated, requiring us to test the entire system whenever the slightest change is made. This has slowed the pace of new releases and affected overall system performance.

   To address this, we have been splitting our code into smaller, more manageable segments, allowing us to isolate code changes and restrict testing to the affected segments.

   We are now ready to release the new version of our code into the wild. To minimize the risks of issues with the updated system, we are splitting the release into two phases – with the ability to quickly rollback changes should major issues arise:

   Stage 1 - The main application will be gradually rolled out in small account bunches with the 5.7.5 release
   Free accounts first
   Paid accounts after
   Stage 2 - All other services will be gradually rolled out (Import, Export, Payments, Emailing, Public API etc.) with the 5.8 release (approximately 2 months later)
   Once completed, this update will lead to faster releases of requested features, and a more stable system with better performance and fewer issues.

   This maintenance is intended to address issues in our code and architecture to allow us to deliver future updates faster and with fewer bugs.

   Over time, the code that runs Wild Apricot has grown excessively complicated, requiring us to test the entire system whenever the slightest change is made. This has slowed the pace of new releases and affected overall system performance.

   To address this, we have been splitting our code into smaller, more manageable segments, allowing us to isolate code changes and restrict testing to the affected segments.

   We are now ready to release the new version of our… more

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   Resolved  ·  Evgeny Zaritovskiy responded

   The maintenance was completed without issue. We have upgraded the code base and now starting gradual upgrade of all clients’ websites to the new code. We started from accounts on Free plans. Paid accounts are to be upgraded later in May.

   We appreciate you patience.

7. System maintenance on April 25, 2016 at 3 am (EDT)

   Wild Apricot will be performing maintenance on our database servers on Monday April 25th, 2016 beginning at 3 am EDT.

   The maintenance may take up to 15 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

   Please save your work, log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The maintenance was completed without issue

   We appreciate your patience

   Wild Apricot Support Team

8. 5 Hour Outage, March 21st 2016 Update

   On March 21st, 2016, out clients experienced a 5 hour outage which resulted in all Wild Apricot services to be down.

   The exact time of the outage was 1:25 pm EST - 6:39 pm EST

   The reason for the incident was a failed scheduled maintenance action of rebuilding the SQL server indexes.

   We are taking proactive steps to ensure that this issue does not happen in the future and sincerely apologize for the inconvenience.

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9. Scheduled Phone Maintenance on April 18, 2016

   Please note on Monday April 18, 2016 we will be conducting a scheduled upgrade of our phone system to serve you better.

   As a result our current toll free number (1-877-493-6090) may be unavailable from 11:30 am to 1:30 pm EST. During this transition period we can be reached at this temporary toll free number: 1-844-493-6920

   We appreciate your understanding while we perform these upgrades.

   Sincerely,
   Your friends from Wild Apricot

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10. System maintenance on April 5th, 2016 at 4 am (EDT)

    Wild Apricot will be performing maintenance on our database servers on Tuesday April 5th, 2016 beginning at 4 am EDT.

    The maintenance may take up to 15 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    The Wild Apricot Team

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11. Forums upgrade on March 23, 2016

    We're upgrading our user feedback system to a new version. During this process, our main wishlist forum is temporarily unavailable. We're sorry for the inconvenience.

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    Resolved  ·  Evgeny Zaritovskiy responded

    Successfully upgraded.

12. Intermittent connectivity issues on Mar 21, 2016

    We are currently experiencing intermittent connectivity issues. We are working on resolving this as soon as possible.

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    Resolved  ·  Evgeny Zaritovskiy responded

    On March 21st, 2016, out clients experienced a 5 hour outage which resulted in all Wild Apricot services to be down. The exact time of the outage was 1:25 pm EST – 6:39 pm EST

    The reason for the incident was a failed scheduled maintenance action of rebuilding the SQL server indexes.

    We are taking proactive steps to ensure that this issue does not happen in the future and sincerely apologize for the inconvenience.

13. Version 5.7.4 update on March 21st, 2016 at 3am EDT

    An update of Wild Apricot to version 5.7.4 is scheduled for Monday, March 21st beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 30 minutes.

    This update will include a number of issues detected by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.7.4.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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    Resolved  ·  Steve Andrews responded

    Update completed successfully with 15 minutes of downtime

14. Version 5.7.3 update on February 15th, 2016 at 3am EST

    An update of Wild Apricot to version 5.7.3 is scheduled for Monday, February 15th beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will include a number of issues detected by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.7.3.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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    Resolved  ·  Evgeny Zaritovskiy responded

    Released as planned

15. Version 5.7.2 update on January 25th, 2016 at 3am EST

    An update of Wild Apricot to version 5.7.2 is scheduled for Monday, January 25th beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 30 minutes.

    This update will include some new features, including:

    Ability to edit document links
    JavaScript access to API from Wild Apricot site pages
    New simple email layout

    As well, Wild Apricot is migrating to a new and improved customer support system so we can serve you better. During the transition period, the ability to submit support requests from within Wild Apricot has been temporarily suspended.

    Finally, this update will address a number of bugs reported by our users.

    For more information on this update, see http://help.wildapricot.com/display/DOC/Update+5.7.2.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    An update of Wild Apricot to version 5.7.2 is scheduled for Monday, January 25th beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 30 minutes.

    This update will include some new features, including:

    Ability to edit document links
    JavaScript access to API from Wild Apricot site pages
    New simple email layout

    As well, Wild Apricot is migrating to a new and improved customer support system so we can serve you better. During the transition period, the ability to submit support requests from within Wild Apricot has been temporarily suspended.

    Finally, this update will address a… more

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    Resolved  ·  Steve Andrews responded

    Completed. Downtime took 18 minutes.

16. Server maintenance on Wednesday January 13th starting at 3am EST

    We will be installing updates on a key Wild Apricot server on Wednesday January 13th, beginning at 3:00 am EST. Wild Apricot sites will be inaccessible for up to 30 minutes.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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    Resolved  ·  Steve Andrews responded

    Maintenance completed

17. Authorize.Net is experiencing an outage that is affecting transaction processing - January 06, 2016

    Authorize.Net is currently experiencing an outage that is affecting transaction processing. They have implemented a resolution and are monitoring to make sure the issue is resolved. For more information and the latest status, see https://status.authorize.net/incidents/nggnhmpmjpdg

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    Resolved  ·  Steve Andrews responded

    This issue has been resolved.

18. Version 5.7.1 update on December 21st, 2015 at 3am EST

    An update of Wild Apricot to version 5.7.1 is scheduled for Monday, December 21st, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will address a number of bugs reported by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.7.1.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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    Resolved  ·  Steve Andrews responded

    Update published. There was 10 minutes of downtime.

19. Degraded Website Performance

    We are currently experiencing a network issue with our hosting provider which is causing websites to respond slowly. We hope to have the service restored as quickly as possible and apologize for the inconvenience.

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    Resolved  ·  Kevin Jervis responded

    The network issue that caused sites to have a delayed response has now been resolved. We apologize for the inconvenience and appreciate your patience during this time

20. Version 5.7 to be published on December 7, 2015 beginning at 3am EST

    Version 5.7 of Wild Apricot will be published on Monday, December 7th, beginning at 3:00 am (EST). Wild Apricot sites will be inaccessible for up to 30 minutes.

    This release will include several improved workflows and new features, including:
    * Revised payment workflow
    * Simplified newsletter composition
    * Event waitlists
    * New Facebook comments gadget
    * Photo album sorting

    For more information, see http://help.wildapricot.com/display/DOC/Release+5.7.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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    Resolved  ·  Steve Andrews responded

    Release 5.7 published. Downtime took 52 minutes instead of expected 30 minutes