Service notices
496 results found
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Wild Apricot is moving to Amazon Web Services on July 4, 2017
Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.
The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.
Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.
If you’re using a custom domain name for your…
10 votesWild Apricot has successfully moved our cloud platform to AWS. Clients with custom domains should begin updating their DNS settings to point to our new IP address – 34.226.77.200
For instructions on updating DNS settings to point to our new address, see https://help.wildapricot.com/display/DOC/Changing+your+DNS+settings+to+point+to+a+different+IP+address
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Version 5.11.2 update on June 19th, 2017 at 2:00am ET
An update of Wild Apricot to version 5.11.2 is scheduled for Monday, June 19th, beginning at 2:00 am (ET). The update will take up to 4 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.2
Sincerely,
The Wild Apricot Team
2 votes -
Version 5.11.1 update on May 29, 2017 at 2:00am ET
An update of Wild Apricot to version 5.11.1 is scheduled for Monday, May 29th, beginning at 2:00 am (ET). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues and bugs encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.1 .
Sincerely,
The Wild Apricot Team
0 votesThe update was completely successfully.
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System maintenance on May 18, 2017 at 3 am (ET)
Wild Apricot will be performing system maintenance on Thursday May 18th, beginning at 3 am ET.
The maintenance may take up to an hour to complete. Wild Apricot sites may experience approximately 5 minutes of downtime during this period.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
The Wild Apricot Team
2 votesWe would like to announce that the system maintenance has been successfully completed.
And we apologize for any inconvenience this might have caused.
The Wild Apricot Team
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Version 5.11 to be published on May 15th, 2017
Version 5.11 of Wild Apricot is scheduled to be published on Monday, May 15th, beginning at 2:00 am (ET). The publication process will take up to 4 hours, but Wild Apricot sites will still be accessible during this time. The import service may be down for approximately 5 minutes.
This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:
- The ability to offer discounts for membership renewals and level changes
- Control over which fields appear on donation forms
- Admins can add contacts to event waitlists
- Fewer required fields when…
6 votesWe would like to announce that the issue has been fully resolved.
Analysis shown that it was related to internal routing of our ISP (from old IP address to the new one).
We apologize for the inconvenience this has caused.
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System maintenance on April 14th, 2017 at 4:00 am (EDT)
Wild Apricot will be performing maintenance on our database servers on Sunday April 14th, 2017 beginning at 4:00 am EDT.
The maintenance may take up to 2 hours to complete. Wild Apricot sites should still be accessible during this time.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
The Wild Apricot Team
0 votesDatabase maintenance has been successfully completed with no downtime.
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Version 5.10.2 update on April 11th, 2017 at 3:00am EDT
An update of Wild Apricot to version 5.10.2 is scheduled for Tuesday, April 11th, beginning at 3:00 am (EDT). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.10.2 .
Sincerely,
The Wild Apricot Team
0 votesUpdate completed successfully
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Regular maintenance on April 6, 2017 at 5:15 AM EST
A regular maintenance of Wild Apricot is scheduled for Thursday, April 6th, beginning at 5:15 am (EST). We do not expect any downtime.
Sincerely,
The Wild Apricot Team
1 vote -
Global database update on April 5, 2017 at 5am EST
An update of Wild Apricot global database is scheduled for Wednesday, April 5th, beginning at 5:00 am (EST). Wild Apricot sites may be inaccessible for up to 2 hours, but we do not expect any downtime at all.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
0 votesThe scheduled maintenance has been successfully finished.
Unfortunately there was a downtime of 25 minutes at 5:48 – 6:12 AM EDT.
We sincerely apologize for the inconvenience this has caused.
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Version 5.10.1 update on March 27, 2017 at 3:00am EDT
An update of Wild Apricot to version 5.10.1 is scheduled for Monday, March 27th, beginning at 3:00 am (EDT). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues and bugs encountered by our clients. For a partial list of the issues addressed, see help.wildapricot.com/display/DOC/Update+5.10.1 .
Sincerely,
The Wild Apricot Team
0 votesThe 5.10.1 update was published successfully without any downtime.
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Wild Apricot help site currently unavailable
The Wild Apricot help site – help.wildapricot.com – is currently unavailable while we perform maintenance on it. We hope to have it back up soon. We are sorry for the inconvenience.
0 votesHelp site is back up. Total downtime: 2 hours
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Phone support is currently down; email support is intermittent
Because of an issue with our support system software, Wild Apricot phone support is currently unavailable, and email support is available intermittently. Our support software supplier is working to resolve the problem and restore regular support.
0 votesThe issue with our support system was resolved at 7:50pm EDT after over 5 hours of downtime. We apologize for the service interruption.
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Some Wild Apricot sites are blank or experiencing internal errors
Some Wild Apricot sites are blank or display an Internal error message. We are working to resolve these issues as quickly as possible.
1 voteThe issues with blank sites and sites with internal errors has been resolved. We are very sorry for these unexpected problems. Please let support know if you continue to experience any issues with your site.
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Wild Apricot help site currently unavailable
Wild Apricot's help site – help.wildapricot.com – is currently unavailable as we update it to Version 5.10.
3 votesWild Apricot help site is back up and updated to Version 5.10. Downtime was 3.5 hours.
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Issues with Support phone lines
We are currently experiencing some service interruptions that will affect the ability for us to take your call. Please leave a message with your name and contact information, and we will get back to you when we are up and running. You can also send us an email to support@wildapricot.com. We apologize for any inconvenience.
Wild Apricot Support
0 votes -
Version 5.10 to be published on March 13, 2017
Version 5.10 of of Wild Apricot is scheduled to be published on Monday, March 13th, beginning at 2:00 am (EST). The publication process will take the entire day but Wild Apricot sites will still be accessible during this time.
This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:
- Ability to schedule email blasts for future delivery
- Option to display a Not attending button in event announcement emails
- New members cannot register for events using member-only registration types until their membership is activated
- Option to automatically suspend overdue members
- …
1 voteWild Apricot Version 5.10 was successfully published. Some sites are experiencing internal errors. We are working to resolve this issue as quickly as possible.
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Support phones are down, some issues with support tickets
Because of an outage with Amazon Web Services, Wild Apricot's support phone system is currently down. You can still submit support requests from https://support.wildapricot.com though we have encountered some issues with these as well.
1 voteThe support phone system is now back up.
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Importing contacts currently not working
Because of an outage with Amazon Web Services, the ability to import contacts into Wild Apricot is currently not available. We are monitoring the situation and will let you know when importing is available again.
Our apologies for the inconvenience.
Wild Apricot Support.
2 votesThe problem with Amazon Web Services has been resolved and the importing feature is available again.
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Server Issues - 30 Jan 2017 at 3:35 pm EDT
A number of clients reported experiencing problems accessing their sites beginning around 3:35pm EDT. Most sites were back up by 3:45 pm EDT, and our engineers are continuing to monitor the situation. We will provide more details as they come.
11 votesOur developers have fixed the issue with websites availability.
We sincerely apologize for the inconvenience, and thank you for your patience.
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Version 5.9.2.1 update on January 26, 2017 at 2:00am EDT
An update of Wild Apricot to version 5.9.2.1 is scheduled for Thursday, January 26th, beginning at 2:00 am (EDT). Wild Apricot sites may be inaccessible for up to half an hour.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
This update will address a number of internal bugs related to the system. For reference, see https://help.wildapricot.com/display/DOC/Update+5.9.2.1
Sincerely,
The Wild Apricot Team
2 votes
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