Service notices
479 results found
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Importing contacts currently not working
Because of an outage with Amazon Web Services, the ability to import contacts into Wild Apricot is currently not available. We are monitoring the situation and will let you know when importing is available again.
Our apologies for the inconvenience.
Wild Apricot Support.
2 votesThe problem with Amazon Web Services has been resolved and the importing feature is available again.
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Server Issues - 30 Jan 2017 at 3:35 pm EDT
A number of clients reported experiencing problems accessing their sites beginning around 3:35pm EDT. Most sites were back up by 3:45 pm EDT, and our engineers are continuing to monitor the situation. We will provide more details as they come.
11 votesOur developers have fixed the issue with websites availability.
We sincerely apologize for the inconvenience, and thank you for your patience.
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Version 5.9.2.1 update on January 26, 2017 at 2:00am EDT
An update of Wild Apricot to version 5.9.2.1 is scheduled for Thursday, January 26th, beginning at 2:00 am (EDT). Wild Apricot sites may be inaccessible for up to half an hour.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
This update will address a number of internal bugs related to the system. For reference, see https://help.wildapricot.com/display/DOC/Update+5.9.2.1
Sincerely,
The Wild Apricot Team
2 votes -
Version 5.9.2 update on January 16, 2017 at 1:00am EST
An update of Wild Apricot to version 5.9.2 is scheduled for Monday, January 16, beginning at 1:00 am (EST). The update will take up to 2 hours, but Wild Apricot sites will be inaccessible during this time.
This update will address a number of bugs reported by our users. For a partial list, see help.wildapricot.com/display/DOC/Update+5.9.2 .
Sincerely,
The Wild Apricot Team
0 votesRelease 5.9.2 was successfully published with no downtime
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January 13th, 7:15am EST: Experiencing service interruption
At about 7:15am EST Wild Apricot started to experience some issues and as a result, all website sites may be temporary unavailable. We are investigating the problem and hope to restore our services by 8:00am EST. Please, click “Follow” to get notified about updates
0 votesOur developers have fixed the issue with websites availability.
We sincerely apologize for the inconvenience, and thank you for your patience.
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Version 5.9.1 update on December 21, 2016 at 1:00am EST
An update of Wild Apricot to version 5.9.1 is scheduled for Wednesday, December 21st, beginning at 1:00 am (EST). There is no expected downtime.
This update addresses a number of bugs encountered by our clients. For a partial list of the bugs fixed, see https://help.wildapricot.com/display/DOC/Update+5.9.1 .
Sincerely,
The Wild Apricot Team
0 votesUpdate completed without any downtime.
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Wild Apricot websites temporary unavailable
Unfortunately, due to technical issues with our servers, there might be temporary issues with website availability approximately from 7:00 AM EST until 8:00 AM EST.
Our System Operations engineers team are working to mitigate this issue.
We apologize for the inconvenience this might cause.
0 votesWe are happy to announce that the issue has been resoloved with a tiny downtime of 1-2 minutes.
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Phone support not available December 26-27, January 2
Our offices will be closed December 26-27 and January 2. Phone support will not be available, but limited email support will be provided by our Moscow office.
1 vote -
Websites are currently not displaying
Hi everyone,
We are currently experiencing an issue whereby some web sites are not displaying.
You may receive a message on your screen that says
" Website temporarily unavailable" or a "504 Gateway Time-out error."
This occurred at approximately 12:10 pm Eastern standard time.
Our engineers are working to resolve the issue as quickly as possible
We apologize for the interruption in service and appreciate your patience
13 votesHi everyone,
On December 6th, 2016, we had two incidents that occurred with our latest release 5.9.
The first is where some websites would not display and give one of the following messages
“ Website temporarily unavailable” or a “504 Gateway Time-out error.”
This first incident lasted approximately 70 minutes. 11:45am till 1:30 pm est.
The second incident was an issue with the 3 column layout not working properly.
This second incident lasted approximately 18 hours. Dec 6, 2016 11:45 am till Dec 7th, 2016 6:00 am est
Both of these incidents have been corrected and we will publish the root cause once available.
We apologize for any inconvenience this may have caused and truly appreciate your patience
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Wild Apricot help not updated for 5.9
An error with our help software has prevented us from publishing the updated help for Version 5.9 of Wild Apricot. We hope to have the updated help in place sometime on Wednesday December 6th.
2 votesThe help site has now been updated with the Version 5.9 changes. We apologize for the delay.
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Wild Apricot help site is currently down
We had some problems updating the help site for the 5.9 release, and as a result, the help site is not currently available. We will update this notice when it's back up.
0 votes -
Version 5.9 to be published on December 6, 2016 beginning at 2:30am EST
A major update of Wild Apricot – Version 5.9 – is scheduled for Tuesday, December 6th, beginning at 2:30 am (EST). Wild Apricot sites may be inaccessible for up to 30 minutes.
This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:
- Void invoices rather than delete them
- Link slideshow images to separate destinations
- Display captions along the bottom of slideshow images
- Redesigned email drafts screen
- Exit menu for exiting the email wizard
- Email templates now grouped by type: Saved, Themed, Basic
- Check in event guests separately from their…
0 votesWild Apricot system has been successfully updated to 5.9
We apologize for any inconvenience during the update.
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System maintenance on November 23, 2016 at 1:00am EST
Wild Apricot will be performing maintenance on a key service on Wednesday, November 23, 2016 beginning at 1:00am EST. The maintenance may take up to 30 minutes to complete.
During this time, Wild Apricot sites will still be accessible. You can continue to work as usual.
The Wild Apricot Team
0 votes -
Version 5.8.3 update on November 1, 2016 at 3:30am EDT
An update of Wild Apricot to version 5.8.3 is scheduled for Tuesday, November 1st, beginning at 3:30 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.
This update includes some small changes, as well as a number of bug fixes. The changes include:
-ability to filter event list by date
-ability to filter event list to display only upcoming events, past events, or admin-only events
-ability to suspend or archive all the members of a bundle by suspending or archiving the bundle administrator
-ability to archive a bundle administrator from their contact record
-the Archive button…1 voteWe would like to announce that all issues with 5.8.3 release were resolved.
Please accept our sincere apologies for any inconvenience it caused.
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October 26th, 4:25pm EST: Service Interruption
We are currently experiencing degraded performance as a result of server issues. This appears to be affecting some clients only. Our engineers are investigating and working to get everything back up and running as soon as possible.
We sincerely apologize for the inconvenience, and thank you for your patience.
23 votesHi everyone,
My name is Kevin and I am part of the support team
I wanted to follow up with respect to the service outage that we experienced on October 26th as our last message did not give much detail.
The incident occurred on Oct 26th 2016, at approximately 3:30 PM Est and lasted until 6:00 PM Est.
The symptoms were slow response time when opening sites and possibly a 504 timeout error.
Upon deeper investigation, our engineers detected a bug in new code that was introduced for emailing services which caused the queues that process information to have degraded performance.
Our back-end servers were functioning but with a very slow response time
The end solution was to revert back to the old emailing services which corrected the problem.
This is under review on how we can prevent any future occurrences
We fully appreciate the frustration that this caused and…
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Paypal payment issues
PayPal is currently experiencing an issue with its servers. As a result, a number of Wild Apricot clients are reporting their members are having trouble paying via PayPal, particularly PayPal Express Checkout. We are monitoring the situation and will advise when regular service is restored. For more information, see http://downdetector.com/status/paypal
1 votePayPal’s hosting company was a victim of a DDos attack that affected a large number of companies on Friday, October 21st. For more information, see http://hub.dyn.com/static/hub.dyn.com/dyn-blog/dyn-statement-on-10-21-2016-ddos-attack.html
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Support Phone lines are not available - Oct 13, 2016
We are currently experiencing technical difficulties as of 2:30pm EST. A team of engineers are working to resolve the issues as quickly as possible. We appreciate your patience as we are working to resolve this issue.
0 votesSupport phone lines are back up 3:30pm EST.
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System maintenance on October 6, 2016 at 3:15am EDT
Wild Apricot will be performing maintenance on a key service on Thursday, October 6th, 2016 beginning at 3:15am EDT.
The maintenance may take up to 60 minutes to complete. During this time, Wild Apricot sites will be accessible, but import service maybe unavailable.
You can continue to work as usual.
We apologize for any inconvenience.
The Wild Apricot Team
0 votesMaintenance completed as planned.
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Version 5.8.1 update on September 12, 2016 at 3:30am EDT
An update of Wild Apricot to version 5.8.1 is scheduled for Monday, September 12th, beginning at 3:30 am (EDT). Wild Apricot sites may be inaccessible for up to one hour.
This update will address a number of bugs reported by our users. For a partial list, see https://help.wildapricot.com/display/DOC/Update+5.8.1 .
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
4 votesUpdate completed with 50 minutes of downtime.
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August 31st, 10:45am EST: Experiencing service interruption
At about 10:45am EST Wild Apricot started to experience some issues and as a result, all website sites are down. We are investigating the problem and hope to restore service as soon as possible. Please, click "Follow" to get notified about updates
465 votesHi everyone,
My name is Kevin and I am part of the support team at Wild Apricot
Last week we experienced extended and unplanned downtime. It was certainly a very disappointing and frustrating few days for all of our clients and their members.
We would like to start by expressing our sincere apologies for the disruption in service.
This downtime comes after a few other occurrences in the past months and we would like to share not only the root cause of this latest downtime but what we are doing to stabilize our environment moving forward.
So what happened? Code was introduced into the environment that missed a critical part of our quality assurance
How could this happen? A simple change was made to code that was thought to be too minor to have any impact and the proper testing was not performed.
How will we prevent this in the…
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