486 results found

1. Maintenance notice for service sites (including support forums and help portal)

   Server maintenance is planned for Jan 26, 2011 for our service websites:www.wildapricot.com (including support forums and blog)
   help.wildapricot.comsupport.wildapricot.com

   This does NOT affect our main servers hosting Wild Apricot software so client accounts will not be affected in any way during this update.

   Expected downtime is up to 2 hours starting at 4:00 am EST (Toronto/New York time).

   Please inform other users as appropriate. We apologize for any inconvenience.

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2. Maintenance notice Jan 25, 2011

   Server maintenance is planned for January 25, 2011.

   Expected downtime is up to 60 minutes from 5:00 am EST (Toronto/New York).

   We will be applying Microsoft security patches which require server restart .

   Please log off in advance and inform other users as appropriate.

   We apologize for any inconvenience.

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3. Maintenance notice Jan 18, 2011

   Server maintenance is planned for Jan 18, 2011.

   Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

   We will be applying several error fixes for 4.1 release.

   Please log off in advance and inform other users as appropriate.

   We apologize for any inconvenience.

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4. Delay when sending emails to AOL accounts - Jan 6, 2010

   Yesterday morning (January 6th, 2010) we received reports that emails sent to accounts with "@aol.com" extensions were being delayed. Upon investigating we found that AOL had temporary limited the rate that emails from our servers could sent due to a sudden increase in emails being sent out. No emails were being blocked - there was only a delay in when AOL delivered them.

   We have contacted AOL to resolve this issue and are waiting to hear back from them. In the meantime we have switched over to our backup email server and emails are now being delivered as normal.

   We will be investigating this further and post additional details here as they become available.

   We apologize for inconvenience.

   Yesterday morning (January 6th, 2010) we received reports that emails sent to accounts with "@aol.com" extensions were being delayed. Upon investigating we found that AOL had temporary limited the rate that emails from our servers could sent due to a sudden increase in emails being sent out. No emails were being blocked - there was only a delay in when AOL delivered them.

   We have contacted AOL to resolve this issue and are waiting to hear back from them. In the meantime we have switched over to our backup email server and emails are now being delivered as normal.

   We… more

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5. Upcoming version 4.1 upgrade on Wednesday January 12, 2011

   Our next upgrade - version 4.1 - is planned for Wednesday, January 12th, 2011

   Servers will be taken off-line intermittently from 2:50 am to 7:00am, Eastern time (GMT-5)

   Please notify other users in your organization as appropriate.All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade for any troubleshooting.

   As always, new version will provide improvements and enhancements to Wild Apricot, addressing your feedback and requests, incuding the following:
   * Contact and member records with empty email
   * Online subscription form page - for people to add themselves to your contact database, for newsletter subscriptions, etc.
   * Ability to customize event-related emails (e.g. automatic event announcements) separately for each event (vs. one common template for all events)
   * Ability to change membership releated emails across all membership levels (vs. current functionality where it has to be edited in each level separately)
   * Access your support tickets from within your account
   * Confirmation fields for password entry on all forms and hiding entered password characters

   Our online help http://help.wildapricot.com/display/DOC/Release+history will be updated on the release date with the detailed descriptions of new and changed features.

   Feel free to contact us if you have any questions,

   Our next upgrade - version 4.1 - is planned for Wednesday, January 12th, 2011

   Servers will be taken off-line intermittently from 2:50 am to 7:00am, Eastern time (GMT-5)

   Please notify other users in your organization as appropriate.All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade for any troubleshooting.

   As always, new version will provide improvements and enhancements to Wild Apricot, addressing your feedback and requests, incuding the following:
   * Contact and member records with empty email
   * Online subscription form page… more

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6. Hosting provider maintenance notice Jan 6, 2011

   Our hosting provider scheduled network hardware maintenance for Jan 6, 2011 starting at 1:00 am EST (Toronto/New York). (Software Code Upgrade on Core Switches recommended by manufacturer.)

   Maintenance window will be up to to 3 hours, but expected downtime for Wild Apricot service is minimal to none because of redundant hardware.

   Please logoff in advance and inform other users as appropriate.

   We apologize for any inconvenience.

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7. Maintenance notice Nov 12, 2010

   Server maintenance is planned for Nov 12, 2010.

   Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

   We will be applying several error fixes for 4.0 release.

   Please log off in advance and inform other users as appropriate.

   We apologize for any inconvenience.

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8. System downtime night of November 11th due to data center maintenance procedures

   Dear clients,

   Our datacenter is undergoing some configuration changes.

   Therefore we are expecting Wild Apricot service downtime for 10 minutes on Thursday 11th from 1am till 4am EST.

   Please make sure to log out in advance.

   We apologize for any inconvenience. As always, our team is here to assist you. Should you have any questions, please contact support@wildapricot.com

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9. Nov 5, Friday, pm - currently experiencing a malfunction of import

   Several clients have reported experiencing problems importing their contacts/members. System hangs up during the file upload stage. We are investigating this, though resolution might take until Monday Nov 8.

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10. Maintenance notice Oct 28, 2010

    Server maintenance is planned for Oct 28, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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11. Maintenance notice Oct 20, 2010

    Server maintenance is planned for Oct 20, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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12. Maintenance notice Oct 14, 2010

    Server maintenance is planned for Oct 14, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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13. Maintenance notice Oct 06, 2010

    Server maintenance is planned for Oct 06, 2010.

    Expected downtime is up to 1 hour starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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14. Maintenance notice Sep 30, 2010

    Server maintenance is planned for Sep 30, 2010.

    Expected downtime is up to 15 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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15. Wild Apricot upgrade on Sunday September 26th from 2am to 8am EST

    Our next upgrade - version 4.0 - is planned for Sunday, September26th, 2010

    Servers will be taken off-line intermittently from 2:00 am to 8:00am, Eastern time (GMT-5).

    Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade if needed for any troubleshooting.

    Key enhancements in version 4.0: Import wizard redesign -see Import Wizard conceptual overview http://help.wildapricot.com/display/DOC/Importing+members+and+other+contacts New financial management module (Accounts payable) - see Financial management changes in version 4.0 http://help.wildapricot.com/display/DOC/Financial+management+overview Many other enhancements - see Other new features in version 4.0 http://help.wildapricot.com/display/DOC/Release+4.0

    Detailed descriptions and links will be made available on Wild Apricot release history http://help.wildapricot.com/display/DOC/Release+history page after the release.

    Our next upgrade - version 4.0 - is planned for Sunday, September26th, 2010

    Servers will be taken off-line intermittently from 2:00 am to 8:00am, Eastern time (GMT-5).

    Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade if needed for any troubleshooting.

    Key enhancements in version 4.0: Import wizard redesign -see Import Wizard conceptual overview http://help.wildapricot.com/display/DOC/Importing+members+and+other+contacts New financial management module (Accounts payable)… more

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16. 48 minutes of downtime on Saturday Sep 11 at 8:30 am

    Due to a hardware malfunction at our hosting company all our services were not reachable for 48 minutes. This has been fixed and measures are being undertaken to prevent this occurring again.

    We apologize for inconvenience this might have caused.

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17. 10 minutes of unscheduled downtime on September 8, 2010 at 8:57 am

    Our hosting company has experience an outage for 10 minutes today from 8:57 to 9:07 am

    As a result, all client websites as well as our help and support sites were inaccessible for 10 minutes.

    All systems are back to normal now and we are investigating the reason for this outage with our hosting provider.

    We sincerely apologize for inconvenience.

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18. Maintenance notice Aug 05, 2010

    Server maintenance is planned for Aug 05, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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19. Images / resources access issues

    We had several clients report today a problem with their websites - CSS files and images were not loading and resources folder was inaccessible.

    We traced the problem down to one of the web servers in our server farm. (This meant that a proportion of users connecting to your site was experiencing problems while other were working fine because they were directed to other web servers).

    Once rebooted, normal functionality was restored.

    We apologize for the inconvenience.

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20. Maintenance notice May 19, 2010

    Server maintenance is planned for May 19, 2010.

    Expected downtime is up to 20 minutes starting at 5:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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