486 results found

1. Maintenance notice Mar 31, 2010

   Server maintenance is planned for March 31, 2010.

   Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

   We will be applying several error fixes for 3.4 release.

   Please log off in advance and inform other users as appropriate.

   We apologize for any inconvenience.

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2. Upcoming upgrade to version 3.4 on March 28th, 2010

   Our next upgrade - version 3.4 - is planned for Sunday, March 28h, 2010

   Servers will be taken off-line intermittently from 1:00 am to 8:00 am, Eastern time (GMT-5). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

   Key changes in upcoming version 3.4 :
   * Pro-rating of membership fees for partial periods. E.g. if your renewal date is fixed to January 1 and someone joins on June 30th, system can automatically pro-rate membership fee to 6 months worth (July-December).
   * File management overhaul. You will be able to create folders, rename documents, update documents while keeping existing links to documents intact, access documents and pictures via WebDAV etc.
   * WebDAV support for Mac OS, Windows Vista and Windows 7.
   * Safari and Google Chrome compatibility - you will be able to use Wild Apricot administration functions in those browsers.
   * New interface for creating and editing list fields (multiple-choice, dropdowns, option buttons)
   * Dynamic menu for horizontal and hybrid themes

   Detailed descriptions and links will be made available on Wild Apricot release history http://help.wildapricot.com/display/DOC/Release+history page after the release.

   Our next upgrade - version 3.4 - is planned for Sunday, March 28h, 2010

   Servers will be taken off-line intermittently from 1:00 am to 8:00 am, Eastern time (GMT-5). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

   Key changes in upcoming version 3.4 :
   * Pro-rating of membership fees for partial periods. E.g. if your renewal date is fixed to January 1 and someone joins on June 30th, system can automatically pro-rate membership fee to 6 months worth (July-December).
   * File management overhaul. You will be able to… more

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3. Incidents of Internal error messages on event and membership forms

   A number of clients have reported "Internal error" messages when trying to register for event or use membership application form.

   Our team is investigating this and we expect to resolve this in the near future.

   In our own tests this works correctly on all the client sites so this indicates and issue with our server farm - meaning that this error will affect a portion of your visitors while others will have no problems processing transactions.

   We will post updates here as soon as we have any news.

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4. Intermittent slowdowns due to launch prepations

   We are on the final stretch preparing for version 3.4 update (currently scheduled for Monday March 29th).

   Due to the nature of updates (e.g. changes in file storage architecture), some of the final tests have to involve some of our 'live' servers. This ensures a smooth version launch by checking for possible incompatibilities with server software.

   Thus in the next few days some clients might encounter short slowdown periods - when some pages or functions are responding slower than usual.

   Most active testing windows are scheduled for 2 am to 5 am on March 24th and 25th but short slowdowns might occur at other times in the next few days.

   Please bear with us and sorry for any inconvenience.

   We are on the final stretch preparing for version 3.4 update (currently scheduled for Monday March 29th).

   Due to the nature of updates (e.g. changes in file storage architecture), some of the final tests have to involve some of our 'live' servers. This ensures a smooth version launch by checking for possible incompatibilities with server software.

   Thus in the next few days some clients might encounter short slowdown periods - when some pages or functions are responding slower than usual.

   Most active testing windows are scheduled for 2 am to 5 am on March 24th and 25th but short slowdowns… more

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5. System downtime night of February 19th due to data center move

   Dear clients,

   Our datacenter is undergoing some upgrades and this requires moving all our servers to a new physical location.

   This move is scheduled for night of Friday 19th at 11pm EST

   Expected downtime for Wild Apricot service is 3 hours.

   Please make sure to log out in advance.

   This migration has been planned extensively over the past 6 months and the procedure has been rehearsed and timed on test equipment to verify duration and to test procedural order and contingencies.

   We apologize for any inconvenience.

   As always, our team is here to assist you. Should you have any questions, please contact support@wildapricot.com

   Dear clients,

   Our datacenter is undergoing some upgrades and this requires moving all our servers to a new physical location.

   This move is scheduled for night of Friday 19th at 11pm EST

   Expected downtime for Wild Apricot service is 3 hours.

   Please make sure to log out in advance.

   This migration has been planned extensively over the past 6 months and the procedure has been rehearsed and timed on test equipment to verify duration and to test procedural order and contingencies.

   We apologize for any inconvenience.

   As always, our team is here to assist you. Should you have any questions,… more

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6. Maintenance notice Feb 4, 2010

   Server maintenance is planned for February 4, 2010.

   Expected downtime is up to 50 minutes from 4:15 am EST (Toronto/New York).

   We will be applying Microsoft security patches which require server restart and several error fixes for 3.3 release.

   Please log off in advance and inform other users as appropriate.

   We apologize for any inconvenience.

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7. Maintenance notice Jan 14, 2010

   Server maintenance is planned for January 14, 2010.

   Expected downtime is up to 20 minutes starting at 4:15 am EST (Toronto/New York).

   We will be applying several error fixes for 3.3 release.

   Please log off in advance and inform other users as appropriate.

   We apologize for any inconvenience.

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8. Brief service interruption on Sunday Jan 10th at 6:55pm EST for 10 minutes

   On Sunday January 10th at 6:55pm we had to restart our web servers in to resolve a problem with link tracking which was affecting a number of clients.

   For most sites downtime was 2-3 minutes, total combined downtime was 10 minutes.We apologize for the inconvenience and we will be following up with our hosting provider about this outage.

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9. Problems with link tracking in emails

   We have a number of reports from our clients about problems with link tracking in emails

   (see http://help.wildapricot.com/display/DOC/Tracking+link+click-throughs )

   It looks like this feature is malfunctioning for a number of clients.

   We are investigating this and will release a fix as soon as we can - but for now we advise to refrain from using link tracking feature.

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10. Maintenance notice Dec 29, 2009

    Server maintenance is planned for December 29, 2009.

    Expected downtime is up to 20 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.3 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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11. Maintenance notice Dec 22, 2009

    Server maintenance is planned for December 22, 2009.

    Expected downtime is up to 20 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.3 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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12. Upgrade to 3.3 on Dec 14th, Monday - server downtime notice

    Our next upgrade - version 3.3 - is planned for Monday, Dec 14th, 2009

    Servers will be taken off-line intermittently from 2:50 am to 6:00 am, Eastern time (GMT-5 hours). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    This new version brings significant enhancements and changes to Member directory so we have created a special help page to explain the upcoming changes: Member directory changes from v3.2 to v3.3 http://help.wildapricot.com/display/DOC/Member+directory
    
    Please make sure to review it in advance.

    Summary of key changes in upcoming version 3.3 : Ability to register multiple people for an event in a single transaction; Member directory redesign, including: new 'browsing mode', ability to define fields used in advanced search, using saved searches to select included records, option to only list bundle administrators, usage of keyword search together with browsing or advanced search; Full-blown editing and formatting of tables within Wild Apricot; Using WYSIWYG editor within iframes — for example, if you use widgets to embed a blog or discussion forum into another website; Recurring payments via Authorize.Net; New gadget — 'Donation Goal Tracking'; Ability to display a list of event attendees on the event page; Routing of different types of system emails to different people; Automatic checking of custom domains settings; and Revision of access by roles.

    Detailed descriptions and links will be made available on Wild Apricot release history http://help.wildapricot.com/display/DOC/Release+history page after the release.

    Please also note that our Terms of use will be updated together with the publication of the new version. New version of the terms of use will be published on http://www.wildapricot.com/termsofuse.aspx

    Feel free to contact us if you have any questions,

    Wild Apricot Support Team support@wildapricot.com

    Our next upgrade - version 3.3 - is planned for Monday, Dec 14th, 2009

    Servers will be taken off-line intermittently from 2:50 am to 6:00 am, Eastern time (GMT-5 hours). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    This new version brings significant enhancements and changes to Member directory so we have created a special help page to explain the upcoming changes: Member directory changes from v3.2 to v3.3 http://help.wildapricot.com/display/DOC/Member+directory
    
    Please make sure to review it in advance.

    Summary of key changes in upcoming version 3.3 : Ability… more

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13. Maintenance notice Nov 11, 2009

    Server maintenance is planned for November 11, 2009.

    Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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14. Service interruption on November 5th

    On November 5th at 12:35 (EST) our hosting data center experienced major network outage. As a result, all client website as well as Wild Apricot own websites were inaccessible for 20 minutes.

    Our monitoring systems have alerted us right away and we have contacted our data hosting provider immediately. We were informed that this is data center-wide outage and it is being worked on by emergency team.

    Full service to all websites was restored in 20 minutes and all our systems are now back online.

    We apologize for the inconvenience and we will be following up with our hosting provider about this outage.

    On November 5th at 12:35 (EST) our hosting data center experienced major network outage. As a result, all client website as well as Wild Apricot own websites were inaccessible for 20 minutes.

    Our monitoring systems have alerted us right away and we have contacted our data hosting provider immediately. We were informed that this is data center-wide outage and it is being worked on by emergency team.

    Full service to all websites was restored in 20 minutes and all our systems are now back online.

    We apologize for the inconvenience and we will be following up with our hosting provider… more

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15. Maintenance notice Oct 22, 2009

    Server maintenance is planned for October 22, 2009.

    Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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16. Maintenance notice Oct 14, 2009

    Server maintenance is planned for October 14, 2009.

    Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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17. Maintenance notice Oct 8, 2009

    Server maintenance is planned for October 8, 2009.

    Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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18. Change of IP address - important

    This applies to all clients using custom domains which are setup via our IP address 206.196.16.30.

    Due to upgrades in our network it is necessary to update the IP address used in the settings of your custom domain(s)

    You need to update the IP address in your domain registrar DNS server settings as soon as possible. The old IP address will continue to work in the nearest future in parallel with the new one, but it is very
    important to switch ASAP to avoid any possible interruptions to the service.

    Old IP address: 206.196.16.30
    Should be changed to NEW IP address: 66.29.208.61
    See Custom domain setup http://help.wildapricot.com/display/DOC/Custom+domain+setup

    We have also sent out emails to all affected customers on this matter.

    Please contact us at support@wildapricot.com if you have any questions.

    This applies to all clients using custom domains which are setup via our IP address 206.196.16.30.

    Due to upgrades in our network it is necessary to update the IP address used in the settings of your custom domain(s)

    You need to update the IP address in your domain registrar DNS server settings as soon as possible. The old IP address will continue to work in the nearest future in parallel with the new one, but it is very
    important to switch ASAP to avoid any possible interruptions to the service.

    Old IP address: 206.196.16.30
    Should be changed to NEW IP… more

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19. Maintenance notice Oct 7, 2009

    Server maintenance is planned for October 7, 2009.

    Expected downtime is up to 15 minutes minutes from 4:30 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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20. Maintenance notice Oct 5, 2009

    Server maintenance is planned for October 5, 2009.

    Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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