474 results found

1. Version 5.5 to be published on August 5, 2015 beginning at 3am EDT

   Version 5.5 of Wild Apricot will be published on Wednesday, August 5th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 30 minutes.

   This release will include several new features, including:
   * Stripe payment system support
   * Option to automatically add event guests to your contact database
   * Option to limit event registrations to one per contact

   For more information, see http://help.wildapricot.com/display/DOC/Release+5.5.

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

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2. Missing member profile pictures

   Wild Apricot experienced a critical file server malfunction on July 6th, 2015 which required us to switch from our primary server to our backup server in order to maintain continuity.

   To give you some background, we have two file servers that are being synchronized automatically on a daily basis - the primary server and the backup server.

   When the primary server went offline, the synchronization was stopped as the primary server was no longer available.

   Unfortunately due to a human error, one application that is responsible for storing and loading member profile pictures was left pointed to the primary server instead of the backup server.

   When the primary server was restored the synchronization was turned back on which resulted in member profile pictures that were uploaded to the server, marked as primary, being removed automatically by the synchronization service.

   This impacted approximately 10% of our clients and they have all been notified of the error.

   We’re revising our back-up and restore procedures to eliminate any future occurrences of this nature.

   We apologize to you and your members for any inconvenience this may have caused.

   Wild Apricot experienced a critical file server malfunction on July 6th, 2015 which required us to switch from our primary server to our backup server in order to maintain continuity.

   To give you some background, we have two file servers that are being synchronized automatically on a daily basis - the primary server and the backup server.

   When the primary server went offline, the synchronization was stopped as the primary server was no longer available.

   Unfortunately due to a human error, one application that is responsible for storing and loading member profile pictures was left pointed to the primary server… more

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   Resolved  ·  Kevin Jervis responded

   The issue with deleted member photos has been documented and we are updating our recovery procedures to avoid any future occurrences

3. System maintenance on July 17th, 2015 at 4 am (EST)

   Wild Apricot will be performing system maintenance on Thursday July 17, 2015 beginning at 4 am EST to restore the resource file service. This will resolve the issue reported in http://forums.wildapricot.com/forums/308923-service-notices/suggestions/8821300-resource-file-service-is-down-monday-jul-06-201 .

   The maintenance may take up to 30 minutes to complete. During this time, Wild Apricot sites may be inaccessible for up to 15 minutes.

   Please save your work, log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

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   Resolved  ·  Evgeny Zaritovskiy responded

   Successfully done, no downtime for our clients. Our main resource file service now works in normal mode.

4. Version 4.3 Upgrade on December 14th from 2:50 am to 6:50 am Eastern time

   On Wed December 14th we will be upgrading Wild Apricot to version 4.3. All accounts will be upgraded automatically. (We will also maintain full backups from before the upgrade, just in case.)

   Servers will be taken off-line intermittently from 2:50 am to 6:50 am Eastern time. Please save your work and log out in advance - and notify other users in your organization as appropriate.

   We have sent out an email with upgrade notice on Friday Dec 9th at 2:30 pm to all administrators of all accounts. As always, new version will provide many improvements to Wild Apricot, addressing client feedback and requests, incuding:
   * Automated statistics and processing of failed email deliveries, aka email bounces (instead of forwarding each bounce to administrators)
   * Ability for contacts and members to view their current balance and history of invoices and payments; pay outstanding invoices online
   * Ability for people to process several transactions and then pay for all of them at once (e.g. several event registrations or event registration+membership application)
   * Ability for administrators to charge credit cards (If you are using Authorize.Net or PayPal Pro)
   * New design theme 'Granite' (in 6 color variations) - with simplified HTML/CSS and so-called 'flexible' layout, meaning that page width expands/shrinks depending on the visitor screen resolution
   * Simplifications in event and membership email templates (reducing the number of templates)
   * plus numerous other smaller improvements and bug fixes!

   For details and screenshots see Getting ready for version 4.3 http://help.wildapricot.com/display/DOC/Getting+ready+for+new+version+4.3?utm_source=VersionReleaseEmail&utm_medium=email help page.

   Our online help will be updated on the upgrade date - check Wild Apricot release history http://help.wildapricot.com/display/DOC/Release+history page after the release.

   Feel free to contact support with any questions.

   On Wed December 14th we will be upgrading Wild Apricot to version 4.3. All accounts will be upgraded automatically. (We will also maintain full backups from before the upgrade, just in case.)

   Servers will be taken off-line intermittently from 2:50 am to 6:50 am Eastern time. Please save your work and log out in advance - and notify other users in your organization as appropriate.

   We have sent out an email with upgrade notice on Friday Dec 9th at 2:30 pm to all administrators of all accounts. As always, new version will provide many improvements to Wild Apricot, addressing client… more

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5. Problem with automatic recurring payments

   We have discovered a problem with automatic recurring payments - after 4.2 upgrade Wild Apricot is not correctly processing payment notifications we receive from payment gateways. Thus, membership records with automatic recurring payments are not properly renewed even though the payment was successfully charged by your payment processor.

   We are working on this problem, our current best guess is that it will be resolved tomorrow, May 19th.

   For now, we advise to manually check all member records which were supposed to be renewed automatically but did not - check your merchant account and if payment was received, adjust the renewal date manually.

   Updates will be posted on this thread, our apologies for the inconvenience.

   We have discovered a problem with automatic recurring payments - after 4.2 upgrade Wild Apricot is not correctly processing payment notifications we receive from payment gateways. Thus, membership records with automatic recurring payments are not properly renewed even though the payment was successfully charged by your payment processor.

   We are working on this problem, our current best guess is that it will be resolved tomorrow, May 19th.

   For now, we advise to manually check all member records which were supposed to be renewed automatically but did not - check your merchant account and if payment was received, adjust the renewal… more

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6. Blank admin view

   We have received several reports today about administrators not being able to access the backend view of their Wild Apricot accounts. So far it sounds this is happening for them on Windows 7, using both Internet Explorer and Chrome browsers. We can not reproduce the problem in our own tests - it works fine for us.

   We have escalated this problem to our development team and investigating this with top priority - and will post updates here.

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7. ISSUE with Chrome v.29 (file management, insert picture/document not working)

   Chrome browser update to version 29 breaks file management functionality in Wild Apricot.
   Insert picture, Insert document and Settings > File management screens display as empty windows and its impossible to use them in Chrome.
   Our developers are working on this - in the meantime please use other browsers - Internet Explorer or FireFox.
   We apologize for the inconvenience.

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8. Widespread issues on our server farm - RESOLVED

   As of ~14:30 our monitoring systems have alerted us to some malfunctions on our server farm. Our engineers have immediately started investigation. A number of our servers seems to be affected - though the problems are intermittent. As of now, some of you might experience various problems with your Wild Apricot sites, such as:
   * not able to process payments
   * emails not sent out right away
   * web pages don't open or open very slowly
   * admin backend malfunctions

   Our team is working on this and we will post updates here.

   Apologies for the inconvenience.

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9. Upcoming upgrade to version 3.4 on March 28th, 2010

   Our next upgrade - version 3.4 - is planned for Sunday, March 28h, 2010

   Servers will be taken off-line intermittently from 1:00 am to 8:00 am, Eastern time (GMT-5). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

   Key changes in upcoming version 3.4 :
   * Pro-rating of membership fees for partial periods. E.g. if your renewal date is fixed to January 1 and someone joins on June 30th, system can automatically pro-rate membership fee to 6 months worth (July-December).
   * File management overhaul. You will be able to create folders, rename documents, update documents while keeping existing links to documents intact, access documents and pictures via WebDAV etc.
   * WebDAV support for Mac OS, Windows Vista and Windows 7.
   * Safari and Google Chrome compatibility - you will be able to use Wild Apricot administration functions in those browsers.
   * New interface for creating and editing list fields (multiple-choice, dropdowns, option buttons)
   * Dynamic menu for horizontal and hybrid themes

   Detailed descriptions and links will be made available on Wild Apricot release history http://help.wildapricot.com/display/DOC/Release+history page after the release.

   Our next upgrade - version 3.4 - is planned for Sunday, March 28h, 2010

   Servers will be taken off-line intermittently from 1:00 am to 8:00 am, Eastern time (GMT-5). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

   Key changes in upcoming version 3.4 :
   * Pro-rating of membership fees for partial periods. E.g. if your renewal date is fixed to January 1 and someone joins on June 30th, system can automatically pro-rate membership fee to 6 months worth (July-December).
   * File management overhaul. You will be able to… more

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10. Resource file service is down, Monday, Jul 06, 2015, 12:12pm EST

    The resource file service is currently having some problems. This will affect the images and files on client websites (displaying, downloading, uploading, accessing files in File management).

    We're currently working to restore it. I will post more updates as they come in.

    [2:10pm] Our System Operations team are still working to resolve the issue.

    [4:35pm] We are unable to provide an ETA on this issue, but it is at our highest priority at the moment. We also had reports that some users are unable to open a 30 day trial.

    [6:14pm] We're currently running a backup server while we fix the primary server, meaning our clients will have their files restored and functioning, however we recommend NOT making any changes to your site until tomorrow morning (approximately 8-9AM EST). Any file changes can cause conflicts, be unavailable, or lost.

    I will continue to post updates as they come. We apologize for the inconvenience this incident may have caused.

    The resource file service is currently having some problems. This will affect the images and files on client websites (displaying, downloading, uploading, accessing files in File management).

    We're currently working to restore it. I will post more updates as they come in.

    [2:10pm] Our System Operations team are still working to resolve the issue.

    [4:35pm] We are unable to provide an ETA on this issue, but it is at our highest priority at the moment. We also had reports that some users are unable to open a 30 day trial.

    [6:14pm] We're currently running a backup server while we fix… more

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    Resolved  ·  Evgeny Zaritovskiy responded

    (on behalf of Kevin Jervis, Support Manager)
    Incident Report: Partial Service Disruption
    Incident Date: July 6, 2015
    Incident Time: 12:10 PM EST
    Incident Number: WA20150706

    Description:
    On Monday, July 6th, 2015 our resource file server experienced a disruption in service.

    Background:
    At 12:10 PM EST our network monitoring system detected a malfunction with the file resource server. The file resource server is a device that controls access to separately stored files as part of a multi-user system. The effect was that client websites were impacted as noted below.

    Summary of Incident Impact:
    - Images not displaying
    - Links not working
    - File management (uploading and downloading)
    - Custom Email templates not available
    - Theme customization (CSS, Theme overrides were not applied)
    - New trial signups not working

    Membership information was not impacted!

    Our team of engineers were unsuccessful in repairing the main file resource server and made the decision to execute our recovery procedure and deploy our backup server. Client websites were restored at 4:35 PM EST.

    Important note:
    Any changes that were made to websites during the outage was not lost. This recovery process to restore all the data was longer than expected and at 02:00 AM EST, July 7th, 2015 all client data was restored to reflect changes during the outage.

    Root Cause:
    The root cause is still under investigation and we will update our Service notices when the investigation is complete

    Remediation Effort to Avoid Future Similar Incidents:
    Wild Apricot engineers are in the process of developing a revised design plan to improve our file resource performance that creates maximum availability and faster disaster recovery time. This includes a redesign of our backup schema to provide minimum restore time for all user data.

    Client Support Centre:
    A recorded message describing the outage was placed on the help desk line as well as updating our “Service notices” in the Wild Apricot forums with a description of the incident. As a result of this outage, the support centre received a significant increase in email request which totaled 199 new tickets and moderate increase in phone calls which totaled 92 during the course of this incident.

    We sincerely apologize for this disruption in service and any inconvenience this may have caused

    See also http://forums.wildapricot.com/forums/308923-service-notices/suggestions/8896822-system-maintenance-on-july-17th-2015-at-4-am-est

    (on behalf of Kevin Jervis, Support Manager)
    Incident Report: Partial Service Disruption
    Incident Date: July 6, 2015
    Incident Time: 12:10 PM EST
    Incident Number: WA20150706

    Description:
    On Monday, July 6th, 2015 our resource file server experienced a disruption in service.

    Background:
    At 12:10 PM EST our network monitoring system detected a malfunction with the file resource server. The file resource server is a device that controls access to separately stored files as part of a multi-user system. The effect was that client websites were impacted as noted below.

    Summary of Incident Impact:
    - Images not displaying
    - Links not working
    - File management (uploading and downloading)
    - Custom Email templates not available
    - Theme customization (CSS, Theme overrides were not applied)
    - New trial signups not working

    Membership information was not impacted!

    Our team of engineers were unsuccessful in repairing the main file resource server and made the… more

11. Unable to access admin view

    Some users are unable to access admin view from their site.

    We are aware and are currently investigating the issue.

    Sorry for the inconvenience, I will post an update as soon as we have more information on this.

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12. Version 5.1 upgrade - July 31, 2014 at 3:00 am (EDT), up to 30 minutes

    We will be performing system upgrade to new version 5.1 on July 31st, 2014, beginning at 3:00 am (EDT). This will take up to 30 minutes to complete. During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    The upgrade will fix a number of bugs and performance issue for version 5.0, but will also add new features into the product, including:

    • Limit number of event registrations for each registration type
      • Event Registration Types with From AND To dates
      • Tracking event attendance
      • New Gadget: Featured Member
      • Selective 'Include name in list of event attendees' by default
      • Random sort order on member directory
      • Directory paging control to match sort order
      • Find Pages that use particular template
      • API v2 with write access to contact details and event registrations
        

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    We will be performing system upgrade to new version 5.1 on July 31st, 2014, beginning at 3:00 am (EDT). This will take up to 30 minutes to complete. During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    The upgrade will fix a number of bugs and performance issue for version 5.0, but will also add new features into the product, including:

    • Limit number of event registrations for each registration type
      • Event Registration Types with From AND To dates
      • Tracking event attendance
      • New Gadget: Featured Member
      • Selective 'Include name in list of event attendees' by default
      • Random… more
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13. 45 mins downtime on 15 July 2014

    On 15 July 2014 beginning at 10:15 am EST we experienced some connectivity issues with our network provider. As a result Wild Apricot client sites were down for about 45 mins. We are currently investigating what caused this and putting measures in place to prevent it in future. We apologize for the inconvenience.

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14. Problems with a couple of servers in our server farm - WA sites might be inaccessible to some visitors

    We are experiencing a problem with a couple of servers in our server farm. This means that your WA site works for most people - but not for those who get routed to the problematic servers. Our team is working on this and we expect to have this fixed shortly. We will post updates here.

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15. Recent antivirus updates for BitDefender and others might render Wild Apricot editor inoperable

    A number of clients have reported to use problems with editing web pages / using Wild Apricot online editor in other places, e.g. edit event description, forum topic text.

    Our investigation indicates that something in the recent updates of antivirus software is interfering with our editor. We have now reproduced the problem with BitDefender and some clients reported that Kaspersky and other antivirus software might be causing this as well.

    In our tests, even disabling all antivirus options did not solve the problem - only fully uninstalling the antivirus restored Wild Apricot functionality.

    We are working trying to figure out what is being blocked and how to get around this, for now your options are:

    • uninstall the antivirus software from the machine used to access Wild Apricot

    • use another machine without it

    Please also report this to your antivirus vendor ASAP so they can investigate and fix the erroneous code.

    A number of clients have reported to use problems with editing web pages / using Wild Apricot online editor in other places, e.g. edit event description, forum topic text.

    Our investigation indicates that something in the recent updates of antivirus software is interfering with our editor. We have now reproduced the problem with BitDefender and some clients reported that Kaspersky and other antivirus software might be causing this as well.

    In our tests, even disabling all antivirus options did not solve the problem - only fully uninstalling the antivirus restored Wild Apricot functionality.

    We are working trying to figure out… more

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16. Problems with email sending and payment processing April 5th

    As of ~11:45 am April 5th (EST) we have been alerted to problems in sending emails and processing payments. This has been tracked down to hardware failure and our team has been working on it since. We expect this to be fixed by 2pm EST.

    Our sincere apologies for the inconvenience. We do have multiple redundancies built into our systems but they did not help in this specific situation as it has affected several machines at once.

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17. Problem with pictures in emails linked via absolute URLs

    When you create an email and insert pictures via Wild Apricot website editor, it inserts it via so-called relative link in your email HTML code, e.g.

    ...img src="/Resources/Pictures/logo.gif"...

    (It's called relative because it does not include your website domain)

    However, if links to pictures are inserted in a different way - e.g. by manually editing HTML code, they might use 'absolute links', e.g. ...img src="www.mysite.org/Resources/Pictures/logo.gif"...

    There is currently a problem with these absolute links to images - they get broken when email is sent out. We are working on it and expect it to be fixed on May 19, 2011 - for now the workaround is to replace absolute links with relative links. (This also means that pictures have to be hosted on your site, can't be linked to an external website)

    When you create an email and insert pictures via Wild Apricot website editor, it inserts it via so-called relative link in your email HTML code, e.g.

    ...img src="/Resources/Pictures/logo.gif"...

    (It's called relative because it does not include your website domain)

    However, if links to pictures are inserted in a different way - e.g. by manually editing HTML code, they might use 'absolute links', e.g. ...img src="www.mysite.org/Resources/Pictures/logo.gif"...

    There is currently a problem with these absolute links to images - they get broken when email is sent out. We are working on it and expect it to be fixed on May… more

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18. Version 4.2 upgrade on Wednesday, May 18, 2011 (2:50am)

    Wild Apricot v4.2 upgrade is planned for Wednesday, May 18th, 2011.Servers will be taken off-line intermittently from 2:50 am to 8:00am, Eastern time (GMT-5).
    Please notify other users in your organization as appropriate.
    All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade for any troubleshooting.
    New version will provide improvements and enhancements to Wild Apricot, addressing your feedback and requests, including the following:
    * Detailed log of sent emails - both email blasts and automatic system emails, including the capability to view emails sent to a specific contact.
    * Timezone for organization and events, time/date format customization
    * QuickBooks export
    * Events announcements to contacts
    * Merge Contacts
    * First and Last name will no longer be mandatory - while Organization field will be added to all key screens alongside name fields
    * Mandatory Fields are no longer enforced for Administrators
    And the last but not least:
    * (beta) New CMS architecture brings new customization capabilities - designers can now change HTML code and create own themes. In next 4.3 we will continue working on CMS redesign.
    Our online help will be updated on the release date with the detailed descriptions of new and changed features. Feel free to contact us if you have any questions.

    Wild Apricot v4.2 upgrade is planned for Wednesday, May 18th, 2011.Servers will be taken off-line intermittently from 2:50 am to 8:00am, Eastern time (GMT-5).
    Please notify other users in your organization as appropriate.
    All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade for any troubleshooting.
    New version will provide improvements and enhancements to Wild Apricot, addressing your feedback and requests, including the following:
    * Detailed log of sent emails - both email blasts and automatic system emails, including the capability to… more

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19. Incidents of Internal error messages on event and membership forms

    A number of clients have reported "Internal error" messages when trying to register for event or use membership application form.

    Our team is investigating this and we expect to resolve this in the near future.

    In our own tests this works correctly on all the client sites so this indicates and issue with our server farm - meaning that this error will affect a portion of your visitors while others will have no problems processing transactions.

    We will post updates here as soon as we have any news.

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20. System downtime night of February 19th due to data center move

    Dear clients,

    Our datacenter is undergoing some upgrades and this requires moving all our servers to a new physical location.

    This move is scheduled for night of Friday 19th at 11pm EST

    Expected downtime for Wild Apricot service is 3 hours.

    Please make sure to log out in advance.

    This migration has been planned extensively over the past 6 months and the procedure has been rehearsed and timed on test equipment to verify duration and to test procedural order and contingencies.

    We apologize for any inconvenience.

    As always, our team is here to assist you. Should you have any questions, please contact support@wildapricot.com

    Dear clients,

    Our datacenter is undergoing some upgrades and this requires moving all our servers to a new physical location.

    This move is scheduled for night of Friday 19th at 11pm EST

    Expected downtime for Wild Apricot service is 3 hours.

    Please make sure to log out in advance.

    This migration has been planned extensively over the past 6 months and the procedure has been rehearsed and timed on test equipment to verify duration and to test procedural order and contingencies.

    We apologize for any inconvenience.

    As always, our team is here to assist you. Should you have any questions,… more

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