Service notices
478 results found
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File storage availability issues 18-19 October 2015
Unfortunately our file storage servers were unavailable for a total of 8 hours (from 5:30 PM on 18 October 2015 until 12:30 AM 19 October 2015).
During that period of time all existing files could not be downloaded and there was no possibility of uploading any other files to our servers.
This resulted in all images not being shown on hosted websites for that specific time frame mentioned above.
The issue also affected Email templates, Theme Overrides, Colors and Styles settings saving functionality as it has file storage involved.
The issue has been already fixed by our System Operations engineers…
3 votesThe issue has been fixed by changing file storage server to another one which functions properly.
Our System Operations team is monitoring health status of new server and if the problem appears again, they will react momentarily.
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Event reminders send multiple times to guests without contact records
On October 5, following the release of Version 5.6, there was an issue with event reminders being sent multiple times – once every minute – to event registrants.
This problem has been fixed. However, until the 5.6.1 update, which is scheduled for Monday, October 12th, the ability to send event reminders to guests without contact records has been disabled.
Email log entries for the multiple event reminders will be updated with a new status in place of the current "Queued for delivery" status.
We apologize for the inconvenience.
Sincerely,
The Wild Apricot Team
1 voteThis issue has been resolved.
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Version 5.5.1 update on August 17th, 2015 at 3am EDT
An update of Wild Apricot to version 5.5.1 is scheduled for Monday, August 17th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 30 minutes.
This update will address a number of bugs reported by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.5.1.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
1 voteUpdate published with only 5 minutes downtime.
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Version 5.5 to be published on August 5, 2015 beginning at 3am EDT
Version 5.5 of Wild Apricot will be published on Wednesday, August 5th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 30 minutes.
This release will include several new features, including:
* Stripe payment system support
* Option to automatically add event guests to your contact database
* Option to limit event registrations to one per contactFor more information, see http://help.wildapricot.com/display/DOC/Release+5.5.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
2 votes -
Missing member profile pictures
Wild Apricot experienced a critical file server malfunction on July 6th, 2015 which required us to switch from our primary server to our backup server in order to maintain continuity.
To give you some background, we have two file servers that are being synchronized automatically on a daily basis - the primary server and the backup server.
When the primary server went offline, the synchronization was stopped as the primary server was no longer available.
Unfortunately due to a human error, one application that is responsible for storing and loading member profile pictures was left pointed to the primary server…
1 voteThe issue with deleted member photos has been documented and we are updating our recovery procedures to avoid any future occurrences
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System maintenance on July 17th, 2015 at 4 am (EST)
Wild Apricot will be performing system maintenance on Thursday July 17, 2015 beginning at 4 am EST to restore the resource file service. This will resolve the issue reported in http://forums.wildapricot.com/forums/308923-service-notices/suggestions/8821300-resource-file-service-is-down-monday-jul-06-201 .
The maintenance may take up to 30 minutes to complete. During this time, Wild Apricot sites may be inaccessible for up to 15 minutes.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
1 voteSuccessfully done, no downtime for our clients. Our main resource file service now works in normal mode.
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Version 4.3 Upgrade on December 14th from 2:50 am to 6:50 am Eastern time
On Wed December 14th we will be upgrading Wild Apricot to version 4.3. All accounts will be upgraded automatically. (We will also maintain full backups from before the upgrade, just in case.)
Servers will be taken off-line intermittently from 2:50 am to 6:50 am Eastern time. Please save your work and log out in advance - and notify other users in your organization as appropriate.
We have sent out an email with upgrade notice on Friday Dec 9th at 2:30 pm to all administrators of all accounts. As always, new version will provide many improvements to Wild Apricot, addressing client…
0 votes -
Problem with automatic recurring payments
We have discovered a problem with automatic recurring payments - after 4.2 upgrade Wild Apricot is not correctly processing payment notifications we receive from payment gateways. Thus, membership records with automatic recurring payments are not properly renewed even though the payment was successfully charged by your payment processor.
We are working on this problem, our current best guess is that it will be resolved tomorrow, May 19th.
For now, we advise to manually check all member records which were supposed to be renewed automatically but did not - check your merchant account and if payment was received, adjust the renewal…
0 votes -
Blank admin view
We have received several reports today about administrators not being able to access the backend view of their Wild Apricot accounts. So far it sounds this is happening for them on Windows 7, using both Internet Explorer and Chrome browsers. We can not reproduce the problem in our own tests - it works fine for us.
We have escalated this problem to our development team and investigating this with top priority - and will post updates here.
0 votes -
ISSUE with Chrome v.29 (file management, insert picture/document not working)
Chrome browser update to version 29 breaks file management functionality in Wild Apricot.
Insert picture, Insert document and Settings > File management screens display as empty windows and its impossible to use them in Chrome.
Our developers are working on this - in the meantime please use other browsers - Internet Explorer or FireFox.
We apologize for the inconvenience.0 votes -
Widespread issues on our server farm - RESOLVED
As of ~14:30 our monitoring systems have alerted us to some malfunctions on our server farm. Our engineers have immediately started investigation. A number of our servers seems to be affected - though the problems are intermittent. As of now, some of you might experience various problems with your Wild Apricot sites, such as:
* not able to process payments
* emails not sent out right away
* web pages don't open or open very slowly
* admin backend malfunctionsOur team is working on this and we will post updates here.
Apologies for the inconvenience.
0 votes -
Upcoming upgrade to version 3.4 on March 28th, 2010
Our next upgrade - version 3.4 - is planned for Sunday, March 28h, 2010
Servers will be taken off-line intermittently from 1:00 am to 8:00 am, Eastern time (GMT-5). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.
Key changes in upcoming version 3.4 :
* Pro-rating of membership fees for partial periods. E.g. if your renewal date is fixed to January 1 and someone joins on June 30th, system can automatically pro-rate membership fee to 6 months worth (July-December).
* File management overhaul. You will be able to…0 votes -
Resource file service is down, Monday, Jul 06, 2015, 12:12pm EST
The resource file service is currently having some problems. This will affect the images and files on client websites (displaying, downloading, uploading, accessing files in File management).
We're currently working to restore it. I will post more updates as they come in.
[2:10pm] Our System Operations team are still working to resolve the issue.
[4:35pm] We are unable to provide an ETA on this issue, but it is at our highest priority at the moment. We also had reports that some users are unable to open a 30 day trial.
[6:14pm] We're currently running a backup server while we fix…
0 votes(on behalf of Kevin Jervis, Support Manager)
Incident Report: Partial Service Disruption
Incident Date: July 6, 2015
Incident Time: 12:10 PM EST
Incident Number: WA20150706Description:
On Monday, July 6th, 2015 our resource file server experienced a disruption in service.Background:
At 12:10 PM EST our network monitoring system detected a malfunction with the file resource server. The file resource server is a device that controls access to separately stored files as part of a multi-user system. The effect was that client websites were impacted as noted below.Summary of Incident Impact:
- Images not displaying
- Links not working
- File management (uploading and downloading)
- Custom Email templates not available
- Theme customization (CSS, Theme overrides were not applied)
- New trial signups not workingMembership information was not impacted!
Our team of engineers were unsuccessful in repairing the main file resource server and made the…
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Unable to access admin view
Some users are unable to access admin view from their site.
We are aware and are currently investigating the issue.
Sorry for the inconvenience, I will post an update as soon as we have more information on this.
0 votes -
Version 5.1 upgrade - July 31, 2014 at 3:00 am (EDT), up to 30 minutes
We will be performing system upgrade to new version 5.1 on July 31st, 2014, beginning at 3:00 am (EDT). This will take up to 30 minutes to complete. During this time, users may experience delays or interruptions accessing Wild Apricot sites.
The upgrade will fix a number of bugs and performance issue for version 5.0, but will also add new features into the product, including:
- Limit number of event registrations for each registration type
- Event Registration Types with From AND To dates
- Tracking event attendance
- New Gadget: Featured Member
- Selective 'Include name in list of event attendees' by default
- Random…
0 votes - Limit number of event registrations for each registration type
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45 mins downtime on 15 July 2014
On 15 July 2014 beginning at 10:15 am EST we experienced some connectivity issues with our network provider. As a result Wild Apricot client sites were down for about 45 mins. We are currently investigating what caused this and putting measures in place to prevent it in future. We apologize for the inconvenience.
0 votes -
Problems with a couple of servers in our server farm - WA sites might be inaccessible to some visitors
We are experiencing a problem with a couple of servers in our server farm. This means that your WA site works for most people - but not for those who get routed to the problematic servers. Our team is working on this and we expect to have this fixed shortly. We will post updates here.
0 votes -
Recent antivirus updates for BitDefender and others might render Wild Apricot editor inoperable
A number of clients have reported to use problems with editing web pages / using Wild Apricot online editor in other places, e.g. edit event description, forum topic text.
Our investigation indicates that something in the recent updates of antivirus software is interfering with our editor. We have now reproduced the problem with BitDefender and some clients reported that Kaspersky and other antivirus software might be causing this as well.
In our tests, even disabling all antivirus options did not solve the problem - only fully uninstalling the antivirus restored Wild Apricot functionality.
We are working trying to figure out…
0 votes -
Problems with email sending and payment processing April 5th
As of ~11:45 am April 5th (EST) we have been alerted to problems in sending emails and processing payments. This has been tracked down to hardware failure and our team has been working on it since. We expect this to be fixed by 2pm EST.
Our sincere apologies for the inconvenience. We do have multiple redundancies built into our systems but they did not help in this specific situation as it has affected several machines at once.
0 votes -
Problem with pictures in emails linked via absolute URLs
When you create an email and insert pictures via Wild Apricot website editor, it inserts it via so-called relative link in your email HTML code, e.g.
...img src="/Resources/Pictures/logo.gif"...
(It's called relative because it does not include your website domain)
However, if links to pictures are inserted in a different way - e.g. by manually editing HTML code, they might use 'absolute links', e.g. ...img src="www.mysite.org/Resources/Pictures/logo.gif"...
There is currently a problem with these absolute links to images - they get broken when email is sent out. We are working on it and expect it to be fixed on May…
0 votes
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