Service notices

  1. Problems with a couple of servers in our server farm - WA sites might be inaccessible to some visitors

    We are experiencing a problem with a couple of servers in our server farm. This means that your WA site works for most people - but not for those who get routed to the problematic servers. Our team is working on this and we expect to have this fixed shortly. We will post updates here.

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  2. Recent antivirus updates for BitDefender and others might render Wild Apricot editor inoperable

    A number of clients have reported to use problems with editing web pages / using Wild Apricot online editor in other places, e.g. edit event description, forum topic text.

    Our investigation indicates that something in the recent updates of antivirus software is interfering with our editor. We have now reproduced the problem with BitDefender and some clients reported that Kaspersky and other antivirus software might be causing this as well.

    In our tests, even disabling all antivirus options did not solve the problem - only fully uninstalling the antivirus restored Wild Apricot functionality.

    We are working trying to figure out…

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  3. Problems with email sending and payment processing April 5th

    As of ~11:45 am April 5th (EST) we have been alerted to problems in sending emails and processing payments. This has been tracked down to hardware failure and our team has been working on it since. We expect this to be fixed by 2pm EST.

    Our sincere apologies for the inconvenience. We do have multiple redundancies built into our systems but they did not help in this specific situation as it has affected several machines at once.

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  4. Problem with pictures in emails linked via absolute URLs

    When you create an email and insert pictures via Wild Apricot website editor, it inserts it via so-called relative link in your email HTML code, e.g.

    ...img src="/Resources/Pictures/logo.gif"...

    (It's called relative because it does not include your website domain)

    However, if links to pictures are inserted in a different way - e.g. by manually editing HTML code, they might use 'absolute links', e.g. ...img src="www.mysite.org/Resources/Pictures/logo.gif"...

    There is currently a problem with these absolute links to images - they get broken when email is sent out. We are working on it and expect it to be fixed on May…

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  5. Version 4.2 upgrade on Wednesday, May 18, 2011 (2:50am)

    Wild Apricot v4.2 upgrade is planned for Wednesday, May 18th, 2011.Servers will be taken off-line intermittently from 2:50 am to 8:00am, Eastern time (GMT-5).
    Please notify other users in your organization as appropriate.
    All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade for any troubleshooting.
    New version will provide improvements and enhancements to Wild Apricot, addressing your feedback and requests, including the following:
    * Detailed log of sent emails - both email blasts and automatic system emails, including the capability to…

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  6. Incidents of Internal error messages on event and membership forms

    A number of clients have reported "Internal error" messages when trying to register for event or use membership application form.

    Our team is investigating this and we expect to resolve this in the near future.

    In our own tests this works correctly on all the client sites so this indicates and issue with our server farm - meaning that this error will affect a portion of your visitors while others will have no problems processing transactions.

    We will post updates here as soon as we have any news.

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  7. System downtime night of February 19th due to data center move

    Dear clients,

    Our datacenter is undergoing some upgrades and this requires moving all our servers to a new physical location.

    This move is scheduled for night of Friday 19th at 11pm EST

    Expected downtime for Wild Apricot service is 3 hours.

    Please make sure to log out in advance.

    This migration has been planned extensively over the past 6 months and the procedure has been rehearsed and timed on test equipment to verify duration and to test procedural order and contingencies.

    We apologize for any inconvenience.

    As always, our team is here to assist you. Should you have any questions,…

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  8. Problems with link tracking in emails

    We have a number of reports from our clients about problems with link tracking in emails

    (see http://help.wildapricot.com/display/DOC/Tracking+link+click-throughs )

    It looks like this feature is malfunctioning for a number of clients.

    We are investigating this and will release a fix as soon as we can - but for now we advise to refrain from using link tracking feature.

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  9. Sites not displaying properly

    Some sites seem to be not displaying properly in both the public and admin end.

    We're aware of the issue and investigating.

    I'll provide an update as soon as I have more information. Thanks for your patience.

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  10. Wild Apricot accounts not being updated after credit card payment

    We are experiencing a glitch in the billing system and some credit card payments from 10 Dec 2014 onwards did not automatically update the corresponding accounts. We are manually updating all the affected accounts, in the meantime please do not resubmit payments that appear to have "failed". We hope to resolve this as soon as possible, we apologize for the inconvenience.

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  11. Norton Internet Security malicious warning message

    Some people using Norton Internet Security have reported being blocked when they attempt to access their Wild Apricot site. They get a warning message about accessing malicious site. We had some people opening new Wild Apricot accounts and trying to usу them for 'phishing'.

    Instead of putting the malicious warning message on those specific sites only (these sites have already been taken down), Norton is putting the warning message on ALL Wild Apricot sites. We have since contacted Norton to report the error on their part and we are now waiting for them to remove this warning on our sites.…

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  12. 34 minutes downtime on Mon 06 Oct, starting at 1:46pm

    2:23PM EST: Sites are back up now. We will post an update shortly explaining the incident when we have information from our systems operation team. Sorry for the inconvenience and thank you all for your patience.

    3:18PM EST: We had an issue with one of WA core internal services causing sites to be extremely slow down or unavailable. Problem has been resolved.

    Downtime was from 1:46pm till 2:20pm.

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  13. WA 5.1 maintenance notice - October 7, 2014, up to 10 minutes beginning at 3:00 am (EDT)

    We will be performing system maintenance on October 7th, 2014, starting at 3:00 AM (EDT). This could take up to 10 minutes to complete.
    During this time, users may experience delays or interruptions accessing Wild Apricot sites.
    Please save your work and log out in advance, and warn your clients about possible connectivity issues.
    We apologize for any inconvenience.

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  14. WA 5.1 maintenance notice - August 19, 2014, up to 5 minutes beginning at 3:00 am (EDT)

    We will be performing system maintenance on August 19th, 2014, beginning at 3:00 am (EDT). This will take up to 5 minutes to complete.
    During this time, users may experience delays or interruptions accessing Wild Apricot sites.
    Please save your work and log out in advance, and warn your clients about possible connectivity issues.
    We apologize for any inconvenience.

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  15. WA 5.0 maintenance notice - June 18, 2014, up to 15 minutes beginning at 3:00 am (EDT)

    We will be performing system maintenance on June 18th, 2014, beginning at 3:00 am (EDT), to address a set of issues with Wild Apricot ver 5.0. This will take up to 15 minutes to complete.

    During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

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  16. Maintenance notice - November 21, 2013, up to 1 hour beginning 2:00 am (EST)

    We will be performing system maintenance on November 21st, 2013, beginning at 2:00 am (EST), to address several minor issues. This will take approximately 1 hour to complete.

    During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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  17. Problems accessing Wild Apricot sites for some clients

    Beginning at 7:30 am EST (20 July) some clients have reported having problems accessing their Wild Apricot sites. It appears this issue is affecting clients in certain areas only, and depending on where you are located (and which network you are on) you may or may not experience any problems. We are currently working on this issue and we will keep you posted as soon as this is resolved. We apologize for the inconvenience.

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  18. Saving email templates with complex formatted text wipes out the email template

    Our recent update on Sep 4th has introduced a bug into saving email templates - e.g. any automatic email like event announcement.

    If you add any complex HTML code into a template (e.g. by using a copy from a predesigned email template function) and save it, the email template in question is wiped out - saves as empty.

    We are testing a fix and expect to publish it overnight to Monday Sep 10th.

    For now, please refrain from editing/saving email templates with any kind of complex HTML (= tables, formatted text, pictures etc.). (If your template does not have any…

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  19. Not able to save pages with multi-column layouts

    Our hot-fix earlier today unfortunately resulted in the page editor not working properly, and you may not be able to save pages with a multi-column layout (In our tests single column layout pages appear to be working fine). We are currently working on this issue we hope to have it resolved as soon as possible. We apologize for the inconvenience.

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  20. Maintenance notice Feb 20, 2012

    Server maintenance is planned for Feb 20, 2012. Expected downtime is up to 45 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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