478 results found

1. Mail Servers performance issues on September 25th, 2017

   Unfortunately, we are currently experiencing performance issues with our mail servers, that may cause mail delivery delays.

   We are taking proactive steps to get the issue resolved at the earliest and ensure that this issue will not happen in the future.

   Please accept our sincere apologies for the inconvenience caused.

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   On October 3rd our engineers found the root cause of performance issues with our email servers. Unfortunately there was a misconfiguration of them which led to email delivery delays.

   The issue has been fixed and we do not experience any delays in email delivery now.

   We would like to sincerely apologize for all the inconvenience the issue has caused and will try doing our best to prevent this from happening again.

2. System maintenance on November 16th, 2017

   Wild Apricot will be performing system maintenance on Thursday, November 16th, 2017 beginning at 3:00 am EST. The maintenance may take up to 2 hours to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.

   We apologize for any inconvenience.

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   We would like to announce that the planned maintenance has been completed without any serious impact on websites availability.

   We apologize for the inconvenience the maintenance might have caused.

3. Version 5.13 update beginning on October 23rd, 2017 at 3:00am ET

   An update of Wild Apricot to version 5.13 is scheduled for Monday, October 23rd, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes the ability to add member photos to membership cards, and additional email macros for membership bundles. As well, the update includes fixes to a number of issues encountered by our clients. For more information, see help.wildapricot.com/display/DOC/Release+5.13 .

   Sincerely,

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Version 5.13 of Wild Apricot was successfully published to all clients.

4. Version 5.14 update beginning on November 7th, 2017 at 3:00am ET

   An update of Wild Apricot to version 5.14 is scheduled for Tuesday, November 7th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes a number of bug fixes, and a new setting for the Stripe payment gateway to improve security and address security warnings. For more information, see help.wildapricot.com/display/DOC/Release+5.14 .

   Sincerely,

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The 5.14 update has been successfully rolled out to all clients.

5. Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET

   An update of Wild Apricot to version 5.12.2 is scheduled for Monday, September 18th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information, see https://help.wildapricot.com/display/DOC/Update+5.12.2 .

   Sincerely,

   The Wild Apricot Team

   An update of Wild Apricot to version 5.12.2 is scheduled for Monday, September 18th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,… more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   We have addressed critical issues which prevented us from transferring our customers to the new version 5.12.1

   As stated in the initial message the update will be released to clients in batches over a space of a week to ensure stability.

   We sincerely apologize for the inconvenience which delayed accounts transition.

6. Wild Apricot is moving to Amazon Web Services on July 4, 2017

   Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.

   The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.

   Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.

   If you’re using a custom domain name for your Wild Apricot site, you’ll need to get the DNS settings for your custom domain updated to point to our new IP address. You can’t do this before the migration on July 4th, but you can get prepared to make the change. We’ll be keeping our old IP address for 2 months (until September 4th) to give clients with custom domains plenty of time to contact their domain name provider and make the change.

   Around July 5th or 6th, we will email all full administrators our new IP address, and instructions on switching IP addresses. You can then ask your domain name provider to update your DNS settings to point to our new IP address, or do it yourself.

   For a list of frequently asked questions about Wild Apricot's migration to AWS, see https://support.wildapricot.com/hc/en-us/articles/115007880728-Wild-Apricot-s-move-to-AWS-clients-with-custom-domains

   Sincerely,

   The Wild Apricot Team

   Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.

   The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.

   Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.

   If you’re using a custom domain name for your… more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Wild Apricot has successfully moved our cloud platform to AWS. Clients with custom domains should begin updating their DNS settings to point to our new IP address – 34.226.77.200

   For instructions on updating DNS settings to point to our new address, see https://help.wildapricot.com/display/DOC/Changing+your+DNS+settings+to+point+to+a+different+IP+address

7. Version 5.11.2 update on June 19th, 2017 at 2:00am ET

   An update of Wild Apricot to version 5.11.2 is scheduled for Monday, June 19th, beginning at 2:00 am (ET). The update will take up to 4 hours, but there is no expected downtime for Wild Apricot sites.

   This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.2

   Sincerely,

   The Wild Apricot Team

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8. System maintenance on May 18, 2017 at 3 am (ET)

   Wild Apricot will be performing system maintenance on Thursday May 18th, beginning at 3 am ET.

   The maintenance may take up to an hour to complete. Wild Apricot sites may experience approximately 5 minutes of downtime during this period.

   Please save your work, log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   We would like to announce that the system maintenance has been successfully completed.

   And we apologize for any inconvenience this might have caused.

   The Wild Apricot Team

9. August 31st, 10:45am EST: Experiencing service interruption

   At about 10:45am EST Wild Apricot started to experience some issues and as a result, all website sites are down. We are investigating the problem and hope to restore service as soon as possible. Please, click "Follow" to get notified about updates

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Hi everyone,

   My name is Kevin and I am part of the support team at Wild Apricot

   Last week we experienced extended and unplanned downtime. It was certainly a very disappointing and frustrating few days for all of our clients and their members.

   We would like to start by expressing our sincere apologies for the disruption in service.

   This downtime comes after a few other occurrences in the past months and we would like to share not only the root cause of this latest downtime but what we are doing to stabilize our environment moving forward.

   So what happened? Code was introduced into the environment that missed a critical part of our quality assurance

   How could this happen? A simple change was made to code that was thought to be too minor to have any impact and the proper testing was not performed.

   How will we prevent this in the future? We have established a zero tolerance for any code being introduced into the environment without the strict scrutiny of our quality assurance teams.

   Why did it take so long to fix? Bugs are not always easy to find, which is why we have such an intense scrutinization process. In this instance, our CTO reallocated existing engineers to help search and discover the bug. Our team worked in shifts much like a fire department until the issue was discovered and resolved.

   What about the other downtime our customers have had over the past months? We realized quite some time ago that the stability of our hosting provider was not reliable enough to meet the standards that all of you expect. We began an intensive search for the right solution, which is not a easy task. We are happy to say that over the next few months, we will be migrating to a new platform that has a proven reputation of stability

   To all of our customers that were affected , please accept our most sincere and humble apology.

   We understand how critical it is that we deliver maximum up-time to support your campaigns and will increase our efforts to meet and exceed your availability

   Now – back to making our service even better and more stable than ever.

   Hi everyone,

   My name is Kevin and I am part of the support team at Wild Apricot

   Last week we experienced extended and unplanned downtime. It was certainly a very disappointing and frustrating few days for all of our clients and their members.

   We would like to start by expressing our sincere apologies for the disruption in service.

   This downtime comes after a few other occurrences in the past months and we would like to share not only the root cause of this latest downtime but what we are doing to stabilize our environment moving forward.

   So what happened? Code was introduced into the environment that missed a critical part of our quality assurance

   How could this happen? A simple change was made to code that was thought to be too minor to have any impact and the proper testing was not performed.

   How will we prevent this in the… more

10. Server Issues - 30 Jan 2017 at 3:35 pm EDT

    A number of clients reported experiencing problems accessing their sites beginning around 3:35pm EDT. Most sites were back up by 3:45 pm EDT, and our engineers are continuing to monitor the situation. We will provide more details as they come.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Our developers have fixed the issue with websites availability.

    We sincerely apologize for the inconvenience, and thank you for your patience.

11. Wild Apricot help site currently unavailable

    Wild Apricot's help site – help.wildapricot.com – is currently unavailable as we update it to Version 5.10.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Wild Apricot help site is back up and updated to Version 5.10. Downtime was 3.5 hours.

12. Regular maintenance on April 6, 2017 at 5:15 AM EST

    A regular maintenance of Wild Apricot is scheduled for Thursday, April 6th, beginning at 5:15 am (EST). We do not expect any downtime.

    Sincerely,

    The Wild Apricot Team

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13. Importing contacts currently not working

    Because of an outage with Amazon Web Services, the ability to import contacts into Wild Apricot is currently not available. We are monitoring the situation and will let you know when importing is available again.

    Our apologies for the inconvenience.

    Wild Apricot Support.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The problem with Amazon Web Services has been resolved and the importing feature is available again.

14. Some Wild Apricot sites are blank or experiencing internal errors

    Some Wild Apricot sites are blank or display an Internal error message. We are working to resolve these issues as quickly as possible.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The issues with blank sites and sites with internal errors has been resolved. We are very sorry for these unexpected problems. Please let support know if you continue to experience any issues with your site.

15. Websites are currently not displaying

    Hi everyone,

    We are currently experiencing an issue whereby some web sites are not displaying.

    You may receive a message on your screen that says

    " Website temporarily unavailable" or a "504 Gateway Time-out error."

    This occurred at approximately 12:10 pm Eastern standard time.

    Our engineers are working to resolve the issue as quickly as possible

    We apologize for the interruption in service and appreciate your patience

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Hi everyone,

    On December 6th, 2016, we had two incidents that occurred with our latest release 5.9.

    The first is where some websites would not display and give one of the following messages

    “ Website temporarily unavailable” or a “504 Gateway Time-out error.”

    This first incident lasted approximately 70 minutes. 11:45am till 1:30 pm est.

    The second incident was an issue with the 3 column layout not working properly.

    This second incident lasted approximately 18 hours. Dec 6, 2016 11:45 am till Dec 7th, 2016 6:00 am est

    Both of these incidents have been corrected and we will publish the root cause once available.

    We apologize for any inconvenience this may have caused and truly appreciate your patience

16. Version 5.10 to be published on March 13, 2017

    Version 5.10 of of Wild Apricot is scheduled to be published on Monday, March 13th, beginning at 2:00 am (EST). The publication process will take the entire day but Wild Apricot sites will still be accessible during this time.

    This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

    • Ability to schedule email blasts for future delivery
    • Option to display a Not attending button in event announcement emails
    • New members cannot register for events using member-only registration types until their membership is activated
    • Option to automatically suspend overdue members
    • Recurring members can update their own credit card details
    • Free and Variable event labels no longer displayed
    • Each area in admin view now identified by unique URL, allowing you to bookmark or link to each area

    Among the bug fixes are various importing and email issues.

    For more information on the new features, enhancements, and bug fixes, see help.wildapricot.com/display/DOC/Release+5.10

    We hope you enjoy the new features.

    Sincerely,

    Wild Apricot Support

    Version 5.10 of of Wild Apricot is scheduled to be published on Monday, March 13th, beginning at 2:00 am (EST). The publication process will take the entire day but Wild Apricot sites will still be accessible during this time.

    This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

    • Ability to schedule email blasts for future delivery
    • Option to display a Not attending button in event announcement emails
    • New members cannot register for events using member-only registration types until their membership is activated
    • Option to automatically suspend overdue members
    • … more
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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Wild Apricot Version 5.10 was successfully published. Some sites are experiencing internal errors. We are working to resolve this issue as quickly as possible.

17. Support phones are down, some issues with support tickets

    Because of an outage with Amazon Web Services, Wild Apricot's support phone system is currently down. You can still submit support requests from https://support.wildapricot.com though we have encountered some issues with these as well.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The support phone system is now back up.

18. October 26th, 4:25pm EST: Service Interruption

    We are currently experiencing degraded performance as a result of server issues. This appears to be affecting some clients only. Our engineers are investigating and working to get everything back up and running as soon as possible.

    We sincerely apologize for the inconvenience, and thank you for your patience.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Hi everyone,

    My name is Kevin and I am part of the support team

    I wanted to follow up with respect to the service outage that we experienced on October 26th as our last message did not give much detail.

    The incident occurred on Oct 26th 2016, at approximately 3:30 PM Est and lasted until 6:00 PM Est.

    The symptoms were slow response time when opening sites and possibly a 504 timeout error.

    Upon deeper investigation, our engineers detected a bug in new code that was introduced for emailing services which caused the queues that process information to have degraded performance.

    Our back-end servers were functioning but with a very slow response time

    The end solution was to revert back to the old emailing services which corrected the problem.

    This is under review on how we can prevent any future occurrences

    We fully appreciate the frustration that this caused and humbly apologize for the disruption in service

    Hi everyone,

    My name is Kevin and I am part of the support team

    I wanted to follow up with respect to the service outage that we experienced on October 26th as our last message did not give much detail.

    The incident occurred on Oct 26th 2016, at approximately 3:30 PM Est and lasted until 6:00 PM Est.

    The symptoms were slow response time when opening sites and possibly a 504 timeout error.

    Upon deeper investigation, our engineers detected a bug in new code that was introduced for emailing services which caused the queues that process information to have degraded performance.

    Our back-end servers were functioning but with a very slow response time

    The end solution was to revert back to the old emailing services which corrected the problem.

    This is under review on how we can prevent any future occurrences

    We fully appreciate the frustration that this caused and… more

19. Version 5.9.2.1 update on January 26, 2017 at 2:00am EDT

    An update of Wild Apricot to version 5.9.2.1 is scheduled for Thursday, January 26th, beginning at 2:00 am (EDT). Wild Apricot sites may be inaccessible for up to half an hour.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    This update will address a number of internal bugs related to the system. For reference, see https://help.wildapricot.com/display/DOC/Update+5.9.2.1

    Sincerely,

    The Wild Apricot Team

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20. Wild Apricot help not updated for 5.9

    An error with our help software has prevented us from publishing the updated help for Version 5.9 of Wild Apricot. We hope to have the updated help in place sometime on Wednesday December 6th.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The help site has now been updated with the Version 5.9 changes. We apologize for the delay.