Service notices
481 results found
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October 25 - Issues with processing payments via Stripe
We are currently experiencing issues processing payments via Stripe. Our engineers are working to resolve the issue as quickly as possible.
We apologize for the inconvenience.
3 votesWe would like to announce that the issue with Stripe has been fully resolved.
All the guidance is described on our Stripe help page at https://help.wildapricot.com/display/DOC/Stripe#Stripe-Whatyouneedtogetstarted
We apologize for the inconvenience.
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Version 5.15 update beginning on November 23rd, 2017 at 2:00am ET
An update of Wild Apricot to version 5.15 is scheduled for Thursday, November 23nd, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of enhancements, among them the ability for administrators to print membership cards (one at a time), for event registrants to view and cancel their event registrations, and the automatic closing of registration for events with waitlists and open spots. In addition…
1 voteVersion 5.15 of Wild Apricot has been successfully rolled out to all clients.
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Mail Servers performance issues on September 25th, 2017
Unfortunately, we are currently experiencing performance issues with our mail servers, that may cause mail delivery delays.
We are taking proactive steps to get the issue resolved at the earliest and ensure that this issue will not happen in the future.
Please accept our sincere apologies for the inconvenience caused.
4 votesOn October 3rd our engineers found the root cause of performance issues with our email servers. Unfortunately there was a misconfiguration of them which led to email delivery delays.
The issue has been fixed and we do not experience any delays in email delivery now.
We would like to sincerely apologize for all the inconvenience the issue has caused and will try doing our best to prevent this from happening again.
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System maintenance on November 16th, 2017
Wild Apricot will be performing system maintenance on Thursday, November 16th, 2017 beginning at 3:00 am EST. The maintenance may take up to 2 hours to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.
We apologize for any inconvenience.
The Wild Apricot Team
1 voteWe would like to announce that the planned maintenance has been completed without any serious impact on websites availability.
We apologize for the inconvenience the maintenance might have caused.
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Version 5.13 update beginning on October 23rd, 2017 at 3:00am ET
An update of Wild Apricot to version 5.13 is scheduled for Monday, October 23rd, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to add member photos to membership cards, and additional email macros for membership bundles. As well, the update includes fixes to a number of issues encountered by our clients. For more information, see help.wildapricot.com/display/DOC/Release+5.13 .
Sincerely,
The Wild Apricot Team
2 votesVersion 5.13 of Wild Apricot was successfully published to all clients.
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Version 5.14 update beginning on November 7th, 2017 at 3:00am ET
An update of Wild Apricot to version 5.14 is scheduled for Tuesday, November 7th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of bug fixes, and a new setting for the Stripe payment gateway to improve security and address security warnings. For more information, see help.wildapricot.com/display/DOC/Release+5.14 .
Sincerely,
The Wild Apricot Team
1 voteThe 5.14 update has been successfully rolled out to all clients.
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Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET
An update of Wild Apricot to version 5.12.2 is scheduled for Monday, September 18th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,…
8 votesWe have addressed critical issues which prevented us from transferring our customers to the new version 5.12.1
As stated in the initial message the update will be released to clients in batches over a space of a week to ensure stability.
We sincerely apologize for the inconvenience which delayed accounts transition.
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Wild Apricot is moving to Amazon Web Services on July 4, 2017
Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.
The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.
Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.
If you’re using a custom domain name for your…
10 votesWild Apricot has successfully moved our cloud platform to AWS. Clients with custom domains should begin updating their DNS settings to point to our new IP address – 34.226.77.200
For instructions on updating DNS settings to point to our new address, see https://help.wildapricot.com/display/DOC/Changing+your+DNS+settings+to+point+to+a+different+IP+address
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Version 5.11.2 update on June 19th, 2017 at 2:00am ET
An update of Wild Apricot to version 5.11.2 is scheduled for Monday, June 19th, beginning at 2:00 am (ET). The update will take up to 4 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.2
Sincerely,
The Wild Apricot Team
2 votes -
System maintenance on May 18, 2017 at 3 am (ET)
Wild Apricot will be performing system maintenance on Thursday May 18th, beginning at 3 am ET.
The maintenance may take up to an hour to complete. Wild Apricot sites may experience approximately 5 minutes of downtime during this period.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
The Wild Apricot Team
2 votesWe would like to announce that the system maintenance has been successfully completed.
And we apologize for any inconvenience this might have caused.
The Wild Apricot Team
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August 31st, 10:45am EST: Experiencing service interruption
At about 10:45am EST Wild Apricot started to experience some issues and as a result, all website sites are down. We are investigating the problem and hope to restore service as soon as possible. Please, click "Follow" to get notified about updates
465 votesHi everyone,
My name is Kevin and I am part of the support team at Wild Apricot
Last week we experienced extended and unplanned downtime. It was certainly a very disappointing and frustrating few days for all of our clients and their members.
We would like to start by expressing our sincere apologies for the disruption in service.
This downtime comes after a few other occurrences in the past months and we would like to share not only the root cause of this latest downtime but what we are doing to stabilize our environment moving forward.
So what happened? Code was introduced into the environment that missed a critical part of our quality assurance
How could this happen? A simple change was made to code that was thought to be too minor to have any impact and the proper testing was not performed.
How will we prevent this in the…
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Server Issues - 30 Jan 2017 at 3:35 pm EDT
A number of clients reported experiencing problems accessing their sites beginning around 3:35pm EDT. Most sites were back up by 3:45 pm EDT, and our engineers are continuing to monitor the situation. We will provide more details as they come.
11 votesOur developers have fixed the issue with websites availability.
We sincerely apologize for the inconvenience, and thank you for your patience.
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Wild Apricot help site currently unavailable
Wild Apricot's help site – help.wildapricot.com – is currently unavailable as we update it to Version 5.10.
3 votesWild Apricot help site is back up and updated to Version 5.10. Downtime was 3.5 hours.
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Regular maintenance on April 6, 2017 at 5:15 AM EST
A regular maintenance of Wild Apricot is scheduled for Thursday, April 6th, beginning at 5:15 am (EST). We do not expect any downtime.
Sincerely,
The Wild Apricot Team
1 vote -
Importing contacts currently not working
Because of an outage with Amazon Web Services, the ability to import contacts into Wild Apricot is currently not available. We are monitoring the situation and will let you know when importing is available again.
Our apologies for the inconvenience.
Wild Apricot Support.
2 votesThe problem with Amazon Web Services has been resolved and the importing feature is available again.
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Some Wild Apricot sites are blank or experiencing internal errors
Some Wild Apricot sites are blank or display an Internal error message. We are working to resolve these issues as quickly as possible.
1 voteThe issues with blank sites and sites with internal errors has been resolved. We are very sorry for these unexpected problems. Please let support know if you continue to experience any issues with your site.
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Websites are currently not displaying
Hi everyone,
We are currently experiencing an issue whereby some web sites are not displaying.
You may receive a message on your screen that says
" Website temporarily unavailable" or a "504 Gateway Time-out error."
This occurred at approximately 12:10 pm Eastern standard time.
Our engineers are working to resolve the issue as quickly as possible
We apologize for the interruption in service and appreciate your patience
13 votesHi everyone,
On December 6th, 2016, we had two incidents that occurred with our latest release 5.9.
The first is where some websites would not display and give one of the following messages
“ Website temporarily unavailable” or a “504 Gateway Time-out error.”
This first incident lasted approximately 70 minutes. 11:45am till 1:30 pm est.
The second incident was an issue with the 3 column layout not working properly.
This second incident lasted approximately 18 hours. Dec 6, 2016 11:45 am till Dec 7th, 2016 6:00 am est
Both of these incidents have been corrected and we will publish the root cause once available.
We apologize for any inconvenience this may have caused and truly appreciate your patience
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Version 5.10 to be published on March 13, 2017
Version 5.10 of of Wild Apricot is scheduled to be published on Monday, March 13th, beginning at 2:00 am (EST). The publication process will take the entire day but Wild Apricot sites will still be accessible during this time.
This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:
- Ability to schedule email blasts for future delivery
- Option to display a Not attending button in event announcement emails
- New members cannot register for events using member-only registration types until their membership is activated
- Option to automatically suspend overdue members
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1 voteWild Apricot Version 5.10 was successfully published. Some sites are experiencing internal errors. We are working to resolve this issue as quickly as possible.
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Support phones are down, some issues with support tickets
Because of an outage with Amazon Web Services, Wild Apricot's support phone system is currently down. You can still submit support requests from https://support.wildapricot.com though we have encountered some issues with these as well.
1 voteThe support phone system is now back up.
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October 26th, 4:25pm EST: Service Interruption
We are currently experiencing degraded performance as a result of server issues. This appears to be affecting some clients only. Our engineers are investigating and working to get everything back up and running as soon as possible.
We sincerely apologize for the inconvenience, and thank you for your patience.
23 votesHi everyone,
My name is Kevin and I am part of the support team
I wanted to follow up with respect to the service outage that we experienced on October 26th as our last message did not give much detail.
The incident occurred on Oct 26th 2016, at approximately 3:30 PM Est and lasted until 6:00 PM Est.
The symptoms were slow response time when opening sites and possibly a 504 timeout error.
Upon deeper investigation, our engineers detected a bug in new code that was introduced for emailing services which caused the queues that process information to have degraded performance.
Our back-end servers were functioning but with a very slow response time
The end solution was to revert back to the old emailing services which corrected the problem.
This is under review on how we can prevent any future occurrences
We fully appreciate the frustration that this caused and…
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