478 results found

1. Degraded Website Performance

   We are currently experiencing a network issue with our hosting provider which is causing websites to respond slowly. We hope to have the service restored as quickly as possible and apologize for the inconvenience.

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   Resolved  ·  Kevin Jervis responded

   The network issue that caused sites to have a delayed response has now been resolved. We apologize for the inconvenience and appreciate your patience during this time

2. Version 5.7 to be published on December 7, 2015 beginning at 3am EST

   Version 5.7 of Wild Apricot will be published on Monday, December 7th, beginning at 3:00 am (EST). Wild Apricot sites will be inaccessible for up to 30 minutes.

   This release will include several improved workflows and new features, including:
   * Revised payment workflow
   * Simplified newsletter composition
   * Event waitlists
   * New Facebook comments gadget
   * Photo album sorting

   For more information, see http://help.wildapricot.com/display/DOC/Release+5.7.

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

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   Resolved  ·  Steve Andrews responded

   Release 5.7 published. Downtime took 52 minutes instead of expected 30 minutes

3. Version 5.6.2 update on October 28th, 2015 at 3am EDT

   An update of Wild Apricot to version 5.6.2 is scheduled for Wednesday, October 28th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.

   This update will address a number of bugs reported by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.6.2.

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

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   Resolved  ·  Steve Andrews responded

   We’ve published WA Update 5.6.2. Downtime took 17 min beginning from 3:00 AM EDT.

4. Version 5.6.1 update on October 13th, 2015 at 3am EDT

   An update of Wild Apricot to version 5.6.1 is scheduled for Tuesday, October 13th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.

   This update will introduce a new Feedback feature to the admin area, and fix the problem where the filename was overwriting the selected link text when inserting a link to a document or other file. As well, the update will address a number of bugs reported by our users. For more information, see http://help.wildapricot.com/display/DOC/Update+5.6.1.

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

   An update of Wild Apricot to version 5.6.1 is scheduled for Tuesday, October 13th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.

   This update will introduce a new Feedback feature to the admin area, and fix the problem where the filename was overwriting the selected link text when inserting a link to a document or other file. As well, the update will address a number of bugs reported by our users. For more information, see http://help.wildapricot.com/display/DOC/Update+5.6.1.

   Please save your work and log out in advance, and warn your clients about possible… more

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   Resolved  ·  Evgeny Zaritovskiy responded

   Released and new feedback features works perfectly! For 1 week we have collected about 3K responses and managed to comment back to almost all of them.

5. Version 5.6 to be published on October 5, 2015 beginning at 4am EDT

   Version 5.6 of Wild Apricot will be published on Monday, October 5th, beginning at 4:00 am (EDT). Wild Apricot sites will be inaccessible for up to one hour.

   This release will include several new features, including:
   * Redesigned process for inserting images and other files
   * Multi-session events
   * Updating membership level via API
   * Two new ecological theme sets

   For more information, see http://help.wildapricot.com/display/DOC/Release+5.6.

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

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   Resolved  ·  Steve Andrews responded

   Downtime took 35 min beginning from 4:00 AM EDT. We experienced problems with payment processing just after publication till 5:24 AM due to the internal problems during publication process.

6. System maintenance on September 9, 2015 at 3:30 am (EST)

   Wild Apricot will be performing system maintenance on Wednesday September 9, 2015 beginning at 3:30 am EST.

   The maintenance may take up to 30 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

   Please save your work, log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   The Wild Apricot team

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   Resolved  ·  Dmitry Smirnov responded

   Successfully published.

7. System maintenance on August 13, 2015 at 3 am (EST)

   Wild Apricot will be performing system maintenance on Thursday August 13, 2015 beginning at 3 am EST.

   The maintenance may take up to 30 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

   Please save your work, log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   The Wild Apricot team

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   Resolved  ·  Steve Andrews responded

   Successfully published

8. Version 5.4.2 update on July 9th, 2015 at 3am EDT

   An update of Wild Apricot to version 5.4.2 is scheduled for Thursday, July 9th, beginning at 3:00 am (EDT). The update may take up to 15 minutes to complete.

   This update will address a number of bugs reported by our users. For details, see Update 5.4.2 http://help.wildapricot.com/display/DOC/Update+5.4.2 .

   There will be no downtime, but connections to your site will be dropped briefly at some point during the update. Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

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9. 53 minutes downtime on Mon 29 Jun, starting at 10:00am EST

   The main reason was one of our servers unexpectedly hit storage capacity. This has been resolved.

   Downtime was from 10:00-10:53 EST

   There was an additional 6 min downtime due to low performance of SQL – we started procedure to decrease log file size on SQL.

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10. TLS Version 1.0 and PCI compliance

    The PCI (Payment Card Industry) Security Standards Council https://www.pcisecuritystandards.org/index.php – which administers the security standards for major credit card companies – has identified vulnerabilities https://www.pcisecuritystandards.org/pdfs/15_04_15 PCI DSS 3 1 Press Release.pdf in Version 1.0 of the Transport Layer Security (TLS), the protocol used to encrypt online transactions.

    Consequently, they will be requiring all online transactions to be conducted using more recent versions of TLS. Those that continue to use TLS Version 1.0 after the deadline date of June 30, 2016 will no longer be considered PCI compliant. In the meantime, software applications that use TLS 1.0 must submit a risk mitigation and migration plan to remain PCI compliant.

    Since there are still some browsers on particular operating systems https://en.wikipedia.org/wiki/Transport_Layer_Security#Web_browsers that do not yet support the newer versions of TLS, Wild Apricot will leave TLS 1.0 enabled until the June 30, 2016 deadline. We have submitted our risk mitigation and migration plans to our PCI DSS document provider to ensure that Wild Apricot and its online transactions remain PCI compliant. Click here http://www.wildapricot.com/security-policy-overview to view our most recent compliance report.

    Wild Apricot remains committed to the highest industry standards of security to protect the safety of your online transactions.

    For more information, contact Wild Apricot support http://www.wildapricot.com/wildapricotcontact .

    Sincerely,

    The Wild Apricot team

    The PCI (Payment Card Industry) Security Standards Council https://www.pcisecuritystandards.org/index.php – which administers the security standards for major credit card companies – has identified vulnerabilities https://www.pcisecuritystandards.org/pdfs/15_04_15 PCI DSS 3 1 Press Release.pdf in Version 1.0 of the Transport Layer Security (TLS), the protocol used to encrypt online transactions.

    Consequently, they will be requiring all online transactions to be conducted using more recent versions of TLS. Those that continue to use TLS Version 1.0 after the deadline date of June 30, 2016 will no longer be considered PCI compliant. In the meantime, software applications that use TLS 1.0 must submit a risk… more

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11. Version 5.4.1 update on June 30th, 2015 at 3am EDT

    An update of Wild Apricot to version 5.4.1 is scheduled for Tuesday, June 30th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will include responsive versions of the Fiesta, Clean Lines, Dark Impact, Treehouse, and White Space website themes, and fix bugs reported by our users. For more details, see Update 5.4.1 http://help.wildapricot.com/display/DOC/Update+5.4.1 .

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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12. Version 5.4 to be published on June 15, 2015 at 3am EDT

    Version 5.4 of Wild Apricot will be published on Monday, June 15th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 15 minutes.

    As well, the Facebook Like Box gadget, which is based on a plugin being discontinued by Facebook, may not be viewable for up to an hour (until 4am), at which point it will be replaced by the new Facebook Page gadget.

    This release includes a number of new features, including:
    -WordPress integration
    -Single sign-on service
    -Line height control
    -Another responsive theme

    For more information, click here http://help.wildapricot.com/display/DOC/Release+5.4 .

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    Version 5.4 of Wild Apricot will be published on Monday, June 15th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 15 minutes.

    As well, the Facebook Like Box gadget, which is based on a plugin being discontinued by Facebook, may not be viewable for up to an hour (until 4am), at which point it will be replaced by the new Facebook Page gadget.

    This release includes a number of new features, including:
    -WordPress integration
    -Single sign-on service
    -Line height control
    -Another responsive theme

    For more information, click here http://help.wildapricot.com/display/DOC/Release+5.4 .

    Please save your work… more

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13. Database maintenance on May 30th, 2015 at 1am (EST)

    Wild Apricot database maintenance is scheduled for this Saturday, May 30th, beginning at 1:00 am (EST). The maintenance may take up to an hour to complete. During this time, some components may be unavailable, including email log, billing, importing, and payments. As well, Wild Apricot's marketing, support, and help sites may be unavailable.

    This maintenance is intended to increase service reliability and performance of core Wild Apricot components.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

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14. Version 5.3.3 update on May 25th, 2015 at 3am EDT

    An update of Wild Apricot to version 5.3.3 is scheduled for Monday, May 25th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will address a number of bugs reported by our users. For a partial list, see Update 5.3.3 http://help.wildapricot.com/display/DOC/Update+5.3.3 .

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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15. Version 5.3.2 update on April 27th, 2015 at 3am EDT

    An update of Wild Apricot to version 5.3.2 is scheduled for Monday, April 27th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will address a number of bugs reported by our users. For a partial list, see Update 5.3.2 http://help.wildapricot.com/display/DOC/Update+5.3.2 .

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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16. Version 5.3.1 update on April 16th, 2015 at 3am EDT

    An update of Wild Apricot to version 5.3.1 is scheduled for Thursday, April 16th, beginning at 3:00 am (EDT). The update may take up to 15 minutes to complete.

    This update will address a number of bugs reported by our users, and includes some adjustments. For details, see Update 5.3.1 http://help.wildapricot.com/display/DOC/Update+5.3.1

    There will be no downtime, but connections to your site will be dropped briefly at some point during the update. Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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17. Version 5.3 to be published on April 8, 2015 at 3am EDT

    Version 5.3 of Wild Apricot will be published on Wednesday, April 8th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 15 minutes.

    This release includes a number of new features, including:

    -Improved pasting content from other sources
    -Faster and easier duplication of events
    -More event email recipient options
    -Improved performance for member gadgets
    -Extra charge calculation field
    -New fully responsive theme

    For more information, see http://help.wildapricot.com/display/DOC/Release+5.3 .

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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18. Version 5.2.4 update on March 4th, 2015 at 3am EST

    An update of Wild Apricot to version 5.2.4 is scheduled for Wednesday, March 4th, beginning at 3:00 am (EST). The update may take up to 15 minutes to complete.

    This update will address a number of bugs reported by our users, and includes some adjustments to website themes. For details, see Update 5.2.4 http://help.wildapricot.com/display/DOC/Update+5.2.4 .

    There will be no downtime, but connections to your site will be dropped briefly at some point during the update. Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    An update of Wild Apricot to version 5.2.4 is scheduled for Wednesday, March 4th, beginning at 3:00 am (EST). The update may take up to 15 minutes to complete.

    This update will address a number of bugs reported by our users, and includes some adjustments to website themes. For details, see Update 5.2.4 http://help.wildapricot.com/display/DOC/Update+5.2.4 .

    There will be no downtime, but connections to your site will be dropped briefly at some point during the update. Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild… more

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19. Version 5.2.3.1 update on February 17th, 2015 at 3am EST

    An update of Wild Apricot to version 5.2.3.1 is scheduled for Thursday, February 17th, beginning at 3:00 am (EST). This update will address a number of bugs reported by our users.

    There will be no downtime, but connections to your site will be dropped at this time. Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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20. Version 5.2.3 update on February 9th, 2015 at 3am

    An update of Wild Apricot to version 5.2.3 is scheduled for Monday, February 9th, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will address a number of bugs reported by our users. For details, see Update 5.2.3 http://help.wildapricot.com/display/DOC/Update+5.2.3 .

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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