Skip to content

Service notices

478 results found

  1. Unable to load sites with custom domains

    WildApricot sites with custom domains are not available if trying to access via www.yourdomainname.com. Sites can be accessed by 2nd level domain name (without www) or by wildapricot.org subdomain.
    We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Temporary Domain Change & SSL Certificate Renewal

    We regret to inform you that there was an issue with renewing the SSL certificate for your custom domain. Our team is actively working to restore your account's security certificate as soon as possible. However, at this time we don't have an exact timeline for when it will be restored.

    Once the SSL certificate is fully restored we will update you immediately. We apologize for any inconvenience or confusion this may have caused.

    Thank you for your understanding and patience throughout this matter. Should you have any questions or concerns, please don't hesitate to contact our support team.

    41 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Wild Apricot Performance Issues

    Wild Apricot is currently experiencing intermittent performance problems which can result in longer than average load times.

    Our development team is currently investigating the issue and we will post an update as soon as we resolve the issue.

    56 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Website Unavailability Issue

    We are aware of reports that Wild Apricot websites are not functioning normally. We do sincerely apologize for any inconvenience.

    Our development team is actively engaged and will have things back up as soon as possible. We greatly appreciate your patience.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Service Notice: Email Log and Links Issue

    Any emails sent between March 7-8 are currently not updating in the email log, despite being sent.

    Please note, emails sent during this period were delivered, the email log just hasn't updated yet. All emails sent going forward will accurately update in the log.

    Our team is working on resolving this promptly. Thank you for your patience!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. "Select Contact" Button Causing Internal Error

    The "Select Contact" button is experiencing an issue where it times out, leading to an internal error. Our development team is currently working on the issue.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. WildApricot Sites Are Experiencing Slow Load Times

    At the moment, we are experiencing performance issues with our servers. As a result, WildApricot sites are loading slower than normal. Our team is currently investigating this issue, and we will post an update once we have more information or a resolution. We apologize for the inconvenience.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Wild Apricot sites are down

    All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.

    45 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Log In Error

    When logging into Wild Apricot you may see an error 403 message. In the meantime, as we work towards resolution, you may be able to access the log in page by clearing your cache. We are working to resolve this matter.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Website Not Loading/Blank Page - Intermittent

    Earlier today you may have experienced an issue with your website not loading. We have found the cause for this and have issued a fix.

    Several websites are still not loading correctly, however, the fix is being rolled out to batches of accounts. Please try accessing your website again later today.

    We apologize for any inconvenience.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Server Issues Causing Product Outages

    Amazon Web Services is currently experiencing issues with some servers which is affecting some user's sites.

    During this time, you may experience the inability to access certain features within your account including Dashboards, Email Templates, Payments.

    We understand the inconvenience this may cause and apologize for any disruption to your organization.

    We are monitoring the situation and will update this post as soon as we have more information.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Wild Apricot sites are down

    All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Version 7.27 update beginning on November 3, 2022 at 4:00 am ET

    An update of Wild Apricot to version 7.27 is scheduled for Thursday, November 3rd, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've made some updates to improve security and reduce spam. Stronger password requirements have been introduced, and we've added the reCaptcha anti-spam feature to the login page and login gadget. As well, we've…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Stripe payments are being processed incorrectly

    Payments through Wild Apricot/Stripe integration are being processed incorrectly. Your members might see wrong amount when they try to pay online.
    We working on resolving this issue ASAP. We apologize for the inconvenience.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Trouble Logging In?

    If you are having issues logging in, please ensure you are not using the following link, https://www.wildapricot.com/Utility/WildApricotLogin.aspx, as it will not work.

    Instead, you can login directly through your Wild Apricot site.

    For more information, please see: https://gethelp.wildapricot.com/en/articles/1710-trouble-logging-in

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Mobile app for admins currently unavailable

    We are currently experiencing issues with Wild Apricot and as a result, the mobile app for admins is currently unavailable. We are working to address the issues, and apologize for the inconvenience.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Wild Apricot is experiencing some performance issues

    Wild Apricot is experiencing some performance issues.
    We are investigating this and hope to resolve the issue as soon as possible. Sorry for the inconvenience and thank you.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Wild Apricot is down

    Due to the maintenance on our database WA is down. We're working on a fix, and
    apologize for any inconvenience.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Version 7.26 update beginning on June 14, 2022 at 4:00 am ET

    An update of Wild Apricot to version 7.26 is scheduled for Tuesday, June 14th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've made the following changes:
    - Traffic encryption will be automatically enabled for new accounts, and existing accounts that have encryption already enabled will no longer have the option of disabling it
    -…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Some Wild Apricot sites are currently inaccessible due to unexpected downtime.

    We are investigating and hope to resolve the issue as soon as possible.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4 5 23 24
  • Don't see your idea?

Service notices

Categories

Feedback and Knowledge Base