Service notices
479 results found
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Database maintenance on May 30th, 2015 at 1am (EST)
Wild Apricot database maintenance is scheduled for this Saturday, May 30th, beginning at 1:00 am (EST). The maintenance may take up to an hour to complete. During this time, some components may be unavailable, including email log, billing, importing, and payments. As well, Wild Apricot's marketing, support, and help sites may be unavailable.
This maintenance is intended to increase service reliability and performance of core Wild Apricot components.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
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Version 5.3.3 update on May 25th, 2015 at 3am EDT
An update of Wild Apricot to version 5.3.3 is scheduled for Monday, May 25th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.
This update will address a number of bugs reported by our users. For a partial list, see Update 5.3.3 http://help.wildapricot.com/display/DOC/Update+5.3.3 .
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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Version 5.3.2 update on April 27th, 2015 at 3am EDT
An update of Wild Apricot to version 5.3.2 is scheduled for Monday, April 27th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.
This update will address a number of bugs reported by our users. For a partial list, see Update 5.3.2 http://help.wildapricot.com/display/DOC/Update+5.3.2 .
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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Version 5.3.1 update on April 16th, 2015 at 3am EDT
An update of Wild Apricot to version 5.3.1 is scheduled for Thursday, April 16th, beginning at 3:00 am (EDT). The update may take up to 15 minutes to complete.
This update will address a number of bugs reported by our users, and includes some adjustments. For details, see Update 5.3.1 http://help.wildapricot.com/display/DOC/Update+5.3.1
There will be no downtime, but connections to your site will be dropped briefly at some point during the update. Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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Version 5.3 to be published on April 8, 2015 at 3am EDT
Version 5.3 of Wild Apricot will be published on Wednesday, April 8th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 15 minutes.
This release includes a number of new features, including:
-Improved pasting content from other sources
-Faster and easier duplication of events
-More event email recipient options
-Improved performance for member gadgets
-Extra charge calculation field
-New fully responsive themeFor more information, see http://help.wildapricot.com/display/DOC/Release+5.3 .
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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Version 5.2.4 update on March 4th, 2015 at 3am EST
An update of Wild Apricot to version 5.2.4 is scheduled for Wednesday, March 4th, beginning at 3:00 am (EST). The update may take up to 15 minutes to complete.
This update will address a number of bugs reported by our users, and includes some adjustments to website themes. For details, see Update 5.2.4 http://help.wildapricot.com/display/DOC/Update+5.2.4 .
There will be no downtime, but connections to your site will be dropped briefly at some point during the update. Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild…
0 votes -
Version 5.2.3.1 update on February 17th, 2015 at 3am EST
An update of Wild Apricot to version 5.2.3.1 is scheduled for Thursday, February 17th, beginning at 3:00 am (EST). This update will address a number of bugs reported by our users.
There will be no downtime, but connections to your site will be dropped at this time. Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
0 votes -
Sites not displaying properly
Some sites seem to be not displaying properly in both the public and admin end.
We're aware of the issue and investigating.
I'll provide an update as soon as I have more information. Thanks for your patience.
0 votes -
Unable to access admin view
Some users are unable to access admin view from their site.
We are aware and are currently investigating the issue.
Sorry for the inconvenience, I will post an update as soon as we have more information on this.
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Version 5.2.3 update on February 9th, 2015 at 3am
An update of Wild Apricot to version 5.2.3 is scheduled for Monday, February 9th, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.
This update will address a number of bugs reported by our users. For details, see Update 5.2.3 http://help.wildapricot.com/display/DOC/Update+5.2.3 .
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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System maintenance on Sunday, February 8th at 3:00 AM EST
System maintenance will be performed on Wild Apricot on Sunday, February 8th, beginning at 3:00 AM EST. The maintenance could take up to 2 hours to complete. During this time, Wild Apricot sites will not be available.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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PayPal maintenance on Feb 6 2015 starting at 1:00 AM EST
PayPal will be performing maintenance of their system on Feb 6 2015.
As stated in their notification, there will be 6 separate impacts lasting approximately 1 minute each between 1:00 AM EST to 4:30 AM EST
During this time payment not being processed, freezing, errors might occur.
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Blank admin view
We have received several reports today about administrators not being able to access the backend view of their Wild Apricot accounts. So far it sounds this is happening for them on Windows 7, using both Internet Explorer and Chrome browsers. We can not reproduce the problem in our own tests - it works fine for us.
We have escalated this problem to our development team and investigating this with top priority - and will post updates here.
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Support system maintenance on January 20th at 3:00 AM EST
Database maintenance on Wild Apricot's online support system will take place on Tuesday, January 20th, beginning at 3:00 AM EST. The maintenance is expected to take 15 minutes to complete. During this time, support.wildapricot.com will not be available. You can, however, continue to email your support requests to support@wildapricot.com. Your Wild Apricot sites will not be affected.
Please inform other users as appropriate. We apologize for any inconvenience.Sincerely,
The Wild Apricot Team
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Version 5.2.2 update on January 15th, 2015 at 3am
An update of Wild Apricot to version 5.2.2 is scheduled for Thursday, January 15th, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.
This update will address a number of bugs reported by our users. As well, another new fully responsive theme set – Whiteboard – has been added. For details, see Update 5.2.2 http://help.wildapricot.com/display/DOC/Update+5.2.2 .
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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Version 5.2.1 update on December 24, 2014 at 3am
An update of Wild Apricot to version 5.2.1 is scheduled for Wednesday, December 24th, beginning at 3:00 am (EST). Wild Apricot sites will be inaccessible for up to 30 minutes.
This update will address a number of bugs reported by our users. As well, a new fully responsive Bookshelf theme set has been added. For details, see Update 5.2.1 http://help.wildapricot.com/display/DOC/Update+5.2.1 .
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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Wild Apricot accounts not being updated after credit card payment
We are experiencing a glitch in the billing system and some credit card payments from 10 Dec 2014 onwards did not automatically update the corresponding accounts. We are manually updating all the affected accounts, in the meantime please do not resubmit payments that appear to have "failed". We hope to resolve this as soon as possible, we apologize for the inconvenience.
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Norton Internet Security malicious warning message
Some people using Norton Internet Security have reported being blocked when they attempt to access their Wild Apricot site. They get a warning message about accessing malicious site. We had some people opening new Wild Apricot accounts and trying to usу them for 'phishing'.
Instead of putting the malicious warning message on those specific sites only (these sites have already been taken down), Norton is putting the warning message on ALL Wild Apricot sites. We have since contacted Norton to report the error on their part and we are now waiting for them to remove this warning on our sites.…
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Version 5.2 to be published on December 10, 2014 at 3am
Version 5.2 of Wild Apricot will be published on Wednesday, December 10th, beginning at 3:00 am (EST). Wild Apricot sites will be inaccessible for up to 15 minutes.
This release includes a number of new features, including:
-Logging in using social network credentials
-Choosing a starting page for members
-Sorting membership levels
-Locking member privacy settings
-Exporting to CSV, XLS
-New site search gadget
-Forum moderator options
-Restricting access to forums and blogs by member group
-Exporting registrations across multiple events.For more information, see http://help.wildapricot.com/display/DOC/Release+5.2 .
Please save your work and log out in advance, and warn your clients…
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Version 5.1.5 update on November 19, 2014 at 3am
An update of Wild Apricot to version 5.1.5 is scheduled for Wednesday, November 19th, beginning at 3:00 am (EST). Wild Apricot sites will be inaccessible for up to 15 minutes.
This update will address a number of bugs reported by our users. As well, a new Blueprint theme set has been added, along with new API functionality. For details, see Update 5.1.5 http://help.wildapricot.com/display/DOC/Update+5.1.5 .
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
0 votes
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