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Blank admin view

We have received several reports today about administrators not being able to access the backend view of their Wild Apricot accounts. So far it sounds this is happening for them on Windows 7, using both Internet Explorer and Chrome browsers. We can not reproduce the problem in our own tests - it works fine for us.

We have escalated this problem to our development team and investigating this with top priority - and will post updates here.

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    Dmitry ButerinDmitry Buterin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    3 comments

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      • Dmitry ButerinDmitry Buterin commented  ·   ·  Flag as inappropriate

        Websense guys replied to us that the problem has been corrected:

        ---

        From: Websense Labs suggest@websense.com
        Sent: Wednesday, January 28, 2015
        Subject: RE: AceInsight Escalation Notification: Case #01967392 [ ref:_00D207dP._50020hxRJ4:ref ]

        Hello,

        The site you submitted has been reviewed and determined safe for browsing. The site will resume its categorization under the following category:

        http://f.wildapricot.org/WebUI/scripts/admin/admin-compiled.js?5.2.2.1 - Information Technology

        Categorization updates should be reflected in the next scheduled database publication, and will be available shortly to Real-Time Updates subscribers.

        Thank you for your inquiry,

        Dipti

        Websense Labs

        ---

        So as soon as your Websense software gets the update from their central database, the problem should go away.

      • Dmitry ButerinDmitry Buterin commented  ·   ·  Flag as inappropriate

        UPDATE:

        Our investigation indicates that this is due to a mistake by an antivirus company 'Websense' - they have mistakenly labeled one of our javascript files as malicious and blocked it - so the admin backend can not load if your computer or network uses their protection software.

        We have contacted WebSense and asked them to correct this. Once they do and your antivirus software is updated, you should be able to access Wild Apricot normally. We can't predict the timeline on this as it's in the hands of Websense at the moment. We will post updates in this thread.

        In the meantime:

        1) You should be able to access and use Wild Apricot if you use a computer/network which is not using any Websense software

        2) Contact your IT administrators, they might be able to fix this - ask them to make sure nothing is blocked that's coming from *.wildapricot.org domain, in particular 'webui-compiled.js ' file

        3) Contact Websense and report this as 'false positive' - the more people report it. the faster they should react.

      • Dmitry ButerinDmitry Buterin commented  ·   ·  Flag as inappropriate

        Our best theory so far is that some essential Javascript files are not being loaded from certain locations - e.g. a malfunction of our CDN (content delivery network) vendor or network connection issue from their ISP (Internet Service Provider). We have asked our clients to run a special utility to collect more information we can use to pinpoint the problem.

        This issue seems to be limited in scope - we have received under 10 reports of the problem so far (out of over 50,000 administrators using Wild Apricot).

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      Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7