Service notices
522 results found
-
"Resource not found" message is displayed instead of a website
After the recent update some users experienced a problem accessing their website - "Resource not found" message was displayed instead.
This is related to an update we have just published which included an urgent security patch from Microsoft.
This problem only affects some computers where people were logged in as administrators before the update. All other users are accessing your website just fine.
To clear this up, please delete the cookies in your browser and log in again.
Sorry about the inconvenience.
0 votes -
Maintenance notice Oct 06, 2010
Server maintenance is planned for Oct 06, 2010.
Expected downtime is up to 1 hour starting at 5:00 am EST (Toronto/New York).
We will be applying several error fixes for 4.0 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
0 votes -
Maintenance notice Sep 30, 2010
Server maintenance is planned for Sep 30, 2010.
Expected downtime is up to 15 minutes starting at 5:00 am EST (Toronto/New York).
We will be applying several error fixes for 4.0 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
0 votes -
Wild Apricot upgrade on Sunday September 26th from 2am to 8am EST
Our next upgrade - version 4.0 - is planned for Sunday, September26th, 2010
Servers will be taken off-line intermittently from 2:00 am to 8:00am, Eastern time (GMT-5).
Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.
All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade if needed for any troubleshooting.
Key enhancements in version 4.0: Import wizard redesign -see Import Wizard conceptual overview http://help.wildapricot.com/display/DOC/Importing+members+and+other+contacts New financial management module (Accounts payable)…
0 votes -
RESOLVED: Temporary mulfunction of Export
We had several clients report a problem with their Export. In some cases clicking on Export button does not initiate download of the file.
We are currently working on it and will post updates as soon as possible.
0 votes -
48 minutes of downtime on Saturday Sep 11 at 8:30 am
Due to a hardware malfunction at our hosting company all our services were not reachable for 48 minutes. This has been fixed and measures are being undertaken to prevent this occurring again.
We apologize for inconvenience this might have caused.
0 votes -
10 minutes of unscheduled downtime on September 8, 2010 at 8:57 am
Our hosting company has experience an outage for 10 minutes today from 8:57 to 9:07 am
As a result, all client websites as well as our help and support sites were inaccessible for 10 minutes.
All systems are back to normal now and we are investigating the reason for this outage with our hosting provider.
We sincerely apologize for inconvenience.
0 votes -
Maintenance notice Aug 05, 2010
Server maintenance is planned for Aug 05, 2010.
Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).
We will be applying several error fixes for 3.4 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
0 votes -
Images / resources access issues
We had several clients report today a problem with their websites - CSS files and images were not loading and resources folder was inaccessible.
We traced the problem down to one of the web servers in our server farm. (This meant that a proportion of users connecting to your site was experiencing problems while other were working fine because they were directed to other web servers).
Once rebooted, normal functionality was restored.
We apologize for the inconvenience.
0 votes -
Maintenance notice May 19, 2010
Server maintenance is planned for May 19, 2010.
Expected downtime is up to 20 minutes starting at 5:15 am EST (Toronto/New York).
We will be applying several error fixes for 3.4 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
0 votes -
Maintenance notice May 5, 2010
Server maintenance is planned for May 5, 2010.
Expected downtime is up to 20 minutes starting at 5:15 am EST (Toronto/New York).
We will be applying several error fixes for 3.4 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
0 votes -
Temporary malfunction of image upload for some clients
Several clients have reported today problems uploading pictures to their websites. (Documents and other file types were being uploaded just fine)
Our investigation eventually traced this down to a particular web server (Thus this problem affected only a certain proportion of clients who happened to be routed to that server).
We have now removed this server from our server farm and all sites are being served by the remaining servers and problem is no longer present.
We apologize for any inconvenience.
0 votes -
Maintenance notice Apr 26, 2010
Server maintenance is planned for April 26, 2010.
Expected downtime is up to 20 minutes starting at 4:15 am EST (Toronto/New York).
We will be applying several error fixes for 3.4 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
0 votes -
Maintenance notice Apr 21, 2010
Server maintenance is planned for April 21, 2010.
Expected downtime is up to 20 minutes starting at 4:15 am EST (Toronto/New York).
We will be applying several error fixes for 3.4 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
0 votes -
Maintenance notice Apr 13, 2010
Server maintenance is planned for April 13, 2010.
Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).
We will be applying several error fixes for 3.4 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
0 votes -
Maintenance notice Apr 5, 2010
Server maintenance is planned for April 5, 2010.
Expected downtime is up to 20 minutes starting at 4:15 am EST (Toronto/New York).
We will be applying several error fixes for 3.4 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
0 votes -
Maintenance notice Mar 31, 2010
Server maintenance is planned for March 31, 2010.
Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).
We will be applying several error fixes for 3.4 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
0 votes -
Upcoming upgrade to version 3.4 on March 28th, 2010
Our next upgrade - version 3.4 - is planned for Sunday, March 28h, 2010
Servers will be taken off-line intermittently from 1:00 am to 8:00 am, Eastern time (GMT-5). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.
Key changes in upcoming version 3.4 :
* Pro-rating of membership fees for partial periods. E.g. if your renewal date is fixed to January 1 and someone joins on June 30th, system can automatically pro-rate membership fee to 6 months worth (July-December).
* File management overhaul. You will be able to…0 votes -
Incidents of Internal error messages on event and membership forms
A number of clients have reported "Internal error" messages when trying to register for event or use membership application form.
Our team is investigating this and we expect to resolve this in the near future.
In our own tests this works correctly on all the client sites so this indicates and issue with our server farm - meaning that this error will affect a portion of your visitors while others will have no problems processing transactions.
We will post updates here as soon as we have any news.
0 votes -
Intermittent slowdowns due to launch prepations
We are on the final stretch preparing for version 3.4 update (currently scheduled for Monday March 29th).
Due to the nature of updates (e.g. changes in file storage architecture), some of the final tests have to involve some of our 'live' servers. This ensures a smooth version launch by checking for possible incompatibilities with server software.
Thus in the next few days some clients might encounter short slowdown periods - when some pages or functions are responding slower than usual.
Most active testing windows are scheduled for 2 am to 5 am on March 24th and 25th but short slowdowns…
0 votes
- Don't see your idea?
