491 results found

1. System maintenance on June 15, 2016 at 3 am EST

   Wild Apricot will be performing maintenance on a key service on Wednesday, June 15th, 2016 beginning at 3 am EST.

   The maintenance may take up to 15 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

   Please save your work, log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   The Wild Apricot Team

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  Steve Andrews responded

   Maintenance completed as planned

2. Version 5.7.6 update on May 10, 2016 at 3am EST

   An update of Wild Apricot to version 5.7.6 is scheduled for Tuesday, May 10th, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

   This update will fix a bug that results in an incorrect date being saved for custom date fields.

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  Steve Andrews responded

   Update completed. Downtime took 15 minutes.

3. System maintenance on April 25, 2016 at 3 am (EDT)

   Wild Apricot will be performing maintenance on our database servers on Monday April 25th, 2016 beginning at 3 am EDT.

   The maintenance may take up to 15 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

   Please save your work, log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   The Wild Apricot Team

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Delete…  ·  Admin →
   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The maintenance was completed without issue

   We appreciate your patience

   Wild Apricot Support Team

4. System maintenance on April 27, 2016 at 3 am (EDT)

   This maintenance is intended to address issues in our code and architecture to allow us to deliver future updates faster and with fewer bugs.

   Over time, the code that runs Wild Apricot has grown excessively complicated, requiring us to test the entire system whenever the slightest change is made. This has slowed the pace of new releases and affected overall system performance.

   To address this, we have been splitting our code into smaller, more manageable segments, allowing us to isolate code changes and restrict testing to the affected segments.

   We are now ready to release the new version of our code into the wild. To minimize the risks of issues with the updated system, we are splitting the release into two phases – with the ability to quickly rollback changes should major issues arise:

   Stage 1 - The main application will be gradually rolled out in small account bunches with the 5.7.5 release
   Free accounts first
   Paid accounts after
   Stage 2 - All other services will be gradually rolled out (Import, Export, Payments, Emailing, Public API etc.) with the 5.8 release (approximately 2 months later)
   Once completed, this update will lead to faster releases of requested features, and a more stable system with better performance and fewer issues.

   This maintenance is intended to address issues in our code and architecture to allow us to deliver future updates faster and with fewer bugs.

   Over time, the code that runs Wild Apricot has grown excessively complicated, requiring us to test the entire system whenever the slightest change is made. This has slowed the pace of new releases and affected overall system performance.

   To address this, we have been splitting our code into smaller, more manageable segments, allowing us to isolate code changes and restrict testing to the affected segments.

   We are now ready to release the new version of our… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  Evgeny Zaritovskiy responded

   The maintenance was completed without issue. We have upgraded the code base and now starting gradual upgrade of all clients’ websites to the new code. We started from accounts on Free plans. Paid accounts are to be upgraded later in May.

   We appreciate you patience.

5. Scheduled Phone Maintenance on April 18, 2016

   Please note on Monday April 18, 2016 we will be conducting a scheduled upgrade of our phone system to serve you better.

   As a result our current toll free number (1-877-493-6090) may be unavailable from 11:30 am to 1:30 pm EST. During this transition period we can be reached at this temporary toll free number: 1-844-493-6920

   We appreciate your understanding while we perform these upgrades.

   Sincerely,
   Your friends from Wild Apricot

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Resolved  ·  0 comments  ·  Delete…  ·  Admin →

6. System maintenance on April 5th, 2016 at 4 am (EDT)

   Wild Apricot will be performing maintenance on our database servers on Tuesday April 5th, 2016 beginning at 4 am EDT.

   The maintenance may take up to 15 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

   Please save your work, log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   The Wild Apricot Team

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Resolved  ·  0 comments  ·  Delete…  ·  Admin →

7. Version 5.7.4 update on March 21st, 2016 at 3am EDT

   An update of Wild Apricot to version 5.7.4 is scheduled for Monday, March 21st beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 30 minutes.

   This update will include a number of issues detected by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.7.4.

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  Steve Andrews responded

   Update completed successfully with 15 minutes of downtime

8. Version 5.7.3 update on February 15th, 2016 at 3am EST

   An update of Wild Apricot to version 5.7.3 is scheduled for Monday, February 15th beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

   This update will include a number of issues detected by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.7.3.

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  Evgeny Zaritovskiy responded

   Released as planned

9. Authorize.Net is experiencing an outage that is affecting transaction processing - January 06, 2016

   Authorize.Net is currently experiencing an outage that is affecting transaction processing. They have implemented a resolution and are monitoring to make sure the issue is resolved. For more information and the latest status, see https://status.authorize.net/incidents/nggnhmpmjpdg

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  Steve Andrews responded

   This issue has been resolved.

10. Version 5.7.1 update on December 21st, 2015 at 3am EST

    An update of Wild Apricot to version 5.7.1 is scheduled for Monday, December 21st, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will address a number of bugs reported by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.7.1.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  Steve Andrews responded

    Update published. There was 10 minutes of downtime.

11. Wild Apricot services availability issues on December, 3rd 2015

    Unfortunately almost all of our services were partially available for a total of 3 hours (6:50 AM till 10:05 AM EST) on December 3rd 2015 due to network connectivity issues with our Data Center's Internet Service Provider.

    This affected availability of clients, marketing, help, support websites including availability of payments and emails processing services.

    As for payments the consequences some of them might be processed by an online payment system, but not recorded in Wild Apricot. In this case we would recommend recording such payments manually in Wild Apricot.

    For email blasts, those were also not sent, so there might be some delay with sending.

    The issue has been already fixed by our and Data Center ISPs System Operations engineers.

    We apologize for the inconvenience.

    Sincerely,

    The Wild Apricot Team

    Unfortunately almost all of our services were partially available for a total of 3 hours (6:50 AM till 10:05 AM EST) on December 3rd 2015 due to network connectivity issues with our Data Center's Internet Service Provider.

    This affected availability of clients, marketing, help, support websites including availability of payments and emails processing services.

    As for payments the consequences some of them might be processed by an online payment system, but not recorded in Wild Apricot. In this case we would recommend recording such payments manually in Wild Apricot.

    For email blasts, those were also not sent, so there might… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Delete…  ·  Admin →

12. Version 5.6.3 update on November 11th, 2015 at 3am EST

    An update of Wild Apricot to version 5.6.3 is scheduled for Wednesday, November 11th, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will address a number of bugs reported by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.6.3.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Delete…  ·  Admin →

13. File storage availability issues 18-19 October 2015

    Unfortunately our file storage servers were unavailable for a total of 8 hours (from 5:30 PM on 18 October 2015 until 12:30 AM 19 October 2015).

    During that period of time all existing files could not be downloaded and there was no possibility of uploading any other files to our servers.

    This resulted in all images not being shown on hosted websites for that specific time frame mentioned above.

    The issue also affected Email templates, Theme Overrides, Colors and Styles settings saving functionality as it has file storage involved.

    The issue has been already fixed by our System Operations engineers and appropriate actions were performed to prevent such incidents from happening again.

    We apologize for the inconvenience.

    Sincerely,

    The Wild Apricot Team

    Unfortunately our file storage servers were unavailable for a total of 8 hours (from 5:30 PM on 18 October 2015 until 12:30 AM 19 October 2015).

    During that period of time all existing files could not be downloaded and there was no possibility of uploading any other files to our servers.

    This resulted in all images not being shown on hosted websites for that specific time frame mentioned above.

    The issue also affected Email templates, Theme Overrides, Colors and Styles settings saving functionality as it has file storage involved.

    The issue has been already fixed by our System Operations engineers… more

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  Evgeny Zaritovskiy responded

    The issue has been fixed by changing file storage server to another one which functions properly.

    Our System Operations team is monitoring health status of new server and if the problem appears again, they will react momentarily.

14. Event reminders send multiple times to guests without contact records

    On October 5, following the release of Version 5.6, there was an issue with event reminders being sent multiple times – once every minute – to event registrants.

    This problem has been fixed. However, until the 5.6.1 update, which is scheduled for Monday, October 12th, the ability to send event reminders to guests without contact records has been disabled.

    Email log entries for the multiple event reminders will be updated with a new status in place of the current "Queued for delivery" status.

    We apologize for the inconvenience.

    Sincerely,

    The Wild Apricot Team

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  AdminWild Apricot (An apricot, Wild Apricot by Personify) responded

    This issue has been resolved.

15. Version 5.5.1 update on August 17th, 2015 at 3am EDT

    An update of Wild Apricot to version 5.5.1 is scheduled for Monday, August 17th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 30 minutes.

    This update will address a number of bugs reported by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.5.1.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  Steve Andrews responded

    Update published with only 5 minutes downtime.

16. Version 5.5 to be published on August 5, 2015 beginning at 3am EDT

    Version 5.5 of Wild Apricot will be published on Wednesday, August 5th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 30 minutes.

    This release will include several new features, including:
    * Stripe payment system support
    * Option to automatically add event guests to your contact database
    * Option to limit event registrations to one per contact

    For more information, see http://help.wildapricot.com/display/DOC/Release+5.5.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Delete…  ·  Admin →

17. Missing member profile pictures

    Wild Apricot experienced a critical file server malfunction on July 6th, 2015 which required us to switch from our primary server to our backup server in order to maintain continuity.

    To give you some background, we have two file servers that are being synchronized automatically on a daily basis - the primary server and the backup server.

    When the primary server went offline, the synchronization was stopped as the primary server was no longer available.

    Unfortunately due to a human error, one application that is responsible for storing and loading member profile pictures was left pointed to the primary server instead of the backup server.

    When the primary server was restored the synchronization was turned back on which resulted in member profile pictures that were uploaded to the server, marked as primary, being removed automatically by the synchronization service.

    This impacted approximately 10% of our clients and they have all been notified of the error.

    We’re revising our back-up and restore procedures to eliminate any future occurrences of this nature.

    We apologize to you and your members for any inconvenience this may have caused.

    Wild Apricot experienced a critical file server malfunction on July 6th, 2015 which required us to switch from our primary server to our backup server in order to maintain continuity.

    To give you some background, we have two file servers that are being synchronized automatically on a daily basis - the primary server and the backup server.

    When the primary server went offline, the synchronization was stopped as the primary server was no longer available.

    Unfortunately due to a human error, one application that is responsible for storing and loading member profile pictures was left pointed to the primary server… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  Kevin Jervis responded

    The issue with deleted member photos has been documented and we are updating our recovery procedures to avoid any future occurrences

18. System maintenance on July 17th, 2015 at 4 am (EST)

    Wild Apricot will be performing system maintenance on Thursday July 17, 2015 beginning at 4 am EST to restore the resource file service. This will resolve the issue reported in http://forums.wildapricot.com/forums/308923-service-notices/suggestions/8821300-resource-file-service-is-down-monday-jul-06-201 .

    The maintenance may take up to 30 minutes to complete. During this time, Wild Apricot sites may be inaccessible for up to 15 minutes.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  Evgeny Zaritovskiy responded

    Successfully done, no downtime for our clients. Our main resource file service now works in normal mode.

19. Version 4.3 Upgrade on December 14th from 2:50 am to 6:50 am Eastern time

    On Wed December 14th we will be upgrading Wild Apricot to version 4.3. All accounts will be upgraded automatically. (We will also maintain full backups from before the upgrade, just in case.)

    Servers will be taken off-line intermittently from 2:50 am to 6:50 am Eastern time. Please save your work and log out in advance - and notify other users in your organization as appropriate.

    We have sent out an email with upgrade notice on Friday Dec 9th at 2:30 pm to all administrators of all accounts. As always, new version will provide many improvements to Wild Apricot, addressing client feedback and requests, incuding:
    * Automated statistics and processing of failed email deliveries, aka email bounces (instead of forwarding each bounce to administrators)
    * Ability for contacts and members to view their current balance and history of invoices and payments; pay outstanding invoices online
    * Ability for people to process several transactions and then pay for all of them at once (e.g. several event registrations or event registration+membership application)
    * Ability for administrators to charge credit cards (If you are using Authorize.Net or PayPal Pro)
    * New design theme 'Granite' (in 6 color variations) - with simplified HTML/CSS and so-called 'flexible' layout, meaning that page width expands/shrinks depending on the visitor screen resolution
    * Simplifications in event and membership email templates (reducing the number of templates)
    * plus numerous other smaller improvements and bug fixes!

    For details and screenshots see Getting ready for version 4.3 http://help.wildapricot.com/display/DOC/Getting+ready+for+new+version+4.3?utm_source=VersionReleaseEmail&utm_medium=email help page.

    Our online help will be updated on the upgrade date - check Wild Apricot release history http://help.wildapricot.com/display/DOC/Release+history page after the release.

    Feel free to contact support with any questions.

    On Wed December 14th we will be upgrading Wild Apricot to version 4.3. All accounts will be upgraded automatically. (We will also maintain full backups from before the upgrade, just in case.)

    Servers will be taken off-line intermittently from 2:50 am to 6:50 am Eastern time. Please save your work and log out in advance - and notify other users in your organization as appropriate.

    We have sent out an email with upgrade notice on Friday Dec 9th at 2:30 pm to all administrators of all accounts. As always, new version will provide many improvements to Wild Apricot, addressing client… more

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Resolved  ·  4 comments  ·  Delete…  ·  Admin →

20. Problem with automatic recurring payments

    We have discovered a problem with automatic recurring payments - after 4.2 upgrade Wild Apricot is not correctly processing payment notifications we receive from payment gateways. Thus, membership records with automatic recurring payments are not properly renewed even though the payment was successfully charged by your payment processor.

    We are working on this problem, our current best guess is that it will be resolved tomorrow, May 19th.

    For now, we advise to manually check all member records which were supposed to be renewed automatically but did not - check your merchant account and if payment was received, adjust the renewal date manually.

    Updates will be posted on this thread, our apologies for the inconvenience.

    We have discovered a problem with automatic recurring payments - after 4.2 upgrade Wild Apricot is not correctly processing payment notifications we receive from payment gateways. Thus, membership records with automatic recurring payments are not properly renewed even though the payment was successfully charged by your payment processor.

    We are working on this problem, our current best guess is that it will be resolved tomorrow, May 19th.

    For now, we advise to manually check all member records which were supposed to be renewed automatically but did not - check your merchant account and if payment was received, adjust the renewal… more

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Resolved  ·  4 comments  ·  Delete…  ·  Admin →