Service notices
486 results found
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Version 5.17 update beginning on January 29th at 2:00am ET
An update of Wild Apricot to version 5.17 is scheduled for Monday, January 29th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update provides some new functionality, including the ability for members to attach files and images to forum posts. As well, Wild Apricot is launching a new help site at gethelp.wildapricot.com and a new way to view help: within a help panel in admin view. For…
2 votesVersion 5.17 of Wild Apricot has been successfully republished.
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Version 5.16 update beginning on December 7, 2017 at 2:00am ET
An update of Wild Apricot to version 5.16 is scheduled for Thursday, December 7th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update provides administrators with the ability to automatically copy emails to secondary or alternate email addresses. In addition, a number of bugs were fixed. For more information, see help.wildapricot.com/display/DOC/Release+5.16 .
Sincerely,
The Wild Apricot Team
2 votesVersion 5.16 was successfully published to all clients
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Slow performance of Wild Apricot
Unfortunately we are currently experiencing slow performance issues with our servers. Our engineers are aware of this and working to get that resolved. The estimated time for resolution is 30-40 minutes.
We sincerely apologize for the inconvenience.
5 votesThe issue with slow performance on our servers has been fixed. It was related to improper server configuration. Affected time was from 8:16 AM EST until 9:58 AM EST.
We apologize for the inconvenience.
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We are currently experiencing unexpected downtime
Some Wild Apricot sites are currently inaccessible due to unexpected downtime. We are investigating and hope to resolve the issue as soon as possible.
15 votesAll Wild Apricot sites are back up now
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System maintenance on November 15th, 2017
Wild Apricot will be performing system maintenance on Wednesday, November 15th, 2017 beginning at 1:00 am EST. The maintenance may take up to 90 minutes to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.
We apologize for any inconvenience.
The Wild Apricot Team
2 votesSystem maintenance has been completed.
There were no availability issues with websites during that time.
We apologize for the possible inconvenience.
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October 25 - Issues with processing payments via Stripe
We are currently experiencing issues processing payments via Stripe. Our engineers are working to resolve the issue as quickly as possible.
We apologize for the inconvenience.
3 votesWe would like to announce that the issue with Stripe has been fully resolved.
All the guidance is described on our Stripe help page at https://help.wildapricot.com/display/DOC/Stripe#Stripe-Whatyouneedtogetstarted
We apologize for the inconvenience.
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Version 5.15 update beginning on November 23rd, 2017 at 2:00am ET
An update of Wild Apricot to version 5.15 is scheduled for Thursday, November 23nd, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of enhancements, among them the ability for administrators to print membership cards (one at a time), for event registrants to view and cancel their event registrations, and the automatic closing of registration for events with waitlists and open spots. In addition…
1 voteVersion 5.15 of Wild Apricot has been successfully rolled out to all clients.
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Mail Servers performance issues on September 25th, 2017
Unfortunately, we are currently experiencing performance issues with our mail servers, that may cause mail delivery delays.
We are taking proactive steps to get the issue resolved at the earliest and ensure that this issue will not happen in the future.
Please accept our sincere apologies for the inconvenience caused.
4 votesOn October 3rd our engineers found the root cause of performance issues with our email servers. Unfortunately there was a misconfiguration of them which led to email delivery delays.
The issue has been fixed and we do not experience any delays in email delivery now.
We would like to sincerely apologize for all the inconvenience the issue has caused and will try doing our best to prevent this from happening again.
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System maintenance on November 16th, 2017
Wild Apricot will be performing system maintenance on Thursday, November 16th, 2017 beginning at 3:00 am EST. The maintenance may take up to 2 hours to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.
We apologize for any inconvenience.
The Wild Apricot Team
1 voteWe would like to announce that the planned maintenance has been completed without any serious impact on websites availability.
We apologize for the inconvenience the maintenance might have caused.
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Version 5.13 update beginning on October 23rd, 2017 at 3:00am ET
An update of Wild Apricot to version 5.13 is scheduled for Monday, October 23rd, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to add member photos to membership cards, and additional email macros for membership bundles. As well, the update includes fixes to a number of issues encountered by our clients. For more information, see help.wildapricot.com/display/DOC/Release+5.13 .
Sincerely,
The Wild Apricot Team
2 votesVersion 5.13 of Wild Apricot was successfully published to all clients.
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Version 5.14 update beginning on November 7th, 2017 at 3:00am ET
An update of Wild Apricot to version 5.14 is scheduled for Tuesday, November 7th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of bug fixes, and a new setting for the Stripe payment gateway to improve security and address security warnings. For more information, see help.wildapricot.com/display/DOC/Release+5.14 .
Sincerely,
The Wild Apricot Team
1 voteThe 5.14 update has been successfully rolled out to all clients.
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Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET
An update of Wild Apricot to version 5.12.2 is scheduled for Monday, September 18th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,…
8 votesWe have addressed critical issues which prevented us from transferring our customers to the new version 5.12.1
As stated in the initial message the update will be released to clients in batches over a space of a week to ensure stability.
We sincerely apologize for the inconvenience which delayed accounts transition.
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Wild Apricot is moving to Amazon Web Services on July 4, 2017
Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.
The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.
Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.
If you’re using a custom domain name for your…
10 votesWild Apricot has successfully moved our cloud platform to AWS. Clients with custom domains should begin updating their DNS settings to point to our new IP address – 34.226.77.200
For instructions on updating DNS settings to point to our new address, see https://help.wildapricot.com/display/DOC/Changing+your+DNS+settings+to+point+to+a+different+IP+address
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Version 5.11.2 update on June 19th, 2017 at 2:00am ET
An update of Wild Apricot to version 5.11.2 is scheduled for Monday, June 19th, beginning at 2:00 am (ET). The update will take up to 4 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.2
Sincerely,
The Wild Apricot Team
2 votes -
System maintenance on May 18, 2017 at 3 am (ET)
Wild Apricot will be performing system maintenance on Thursday May 18th, beginning at 3 am ET.
The maintenance may take up to an hour to complete. Wild Apricot sites may experience approximately 5 minutes of downtime during this period.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
The Wild Apricot Team
2 votesWe would like to announce that the system maintenance has been successfully completed.
And we apologize for any inconvenience this might have caused.
The Wild Apricot Team
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August 31st, 10:45am EST: Experiencing service interruption
At about 10:45am EST Wild Apricot started to experience some issues and as a result, all website sites are down. We are investigating the problem and hope to restore service as soon as possible. Please, click "Follow" to get notified about updates
465 votesHi everyone,
My name is Kevin and I am part of the support team at Wild Apricot
Last week we experienced extended and unplanned downtime. It was certainly a very disappointing and frustrating few days for all of our clients and their members.
We would like to start by expressing our sincere apologies for the disruption in service.
This downtime comes after a few other occurrences in the past months and we would like to share not only the root cause of this latest downtime but what we are doing to stabilize our environment moving forward.
So what happened? Code was introduced into the environment that missed a critical part of our quality assurance
How could this happen? A simple change was made to code that was thought to be too minor to have any impact and the proper testing was not performed.
How will we prevent this in the…
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Server Issues - 30 Jan 2017 at 3:35 pm EDT
A number of clients reported experiencing problems accessing their sites beginning around 3:35pm EDT. Most sites were back up by 3:45 pm EDT, and our engineers are continuing to monitor the situation. We will provide more details as they come.
11 votesOur developers have fixed the issue with websites availability.
We sincerely apologize for the inconvenience, and thank you for your patience.
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Wild Apricot help site currently unavailable
Wild Apricot's help site – help.wildapricot.com – is currently unavailable as we update it to Version 5.10.
3 votesWild Apricot help site is back up and updated to Version 5.10. Downtime was 3.5 hours.
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Regular maintenance on April 6, 2017 at 5:15 AM EST
A regular maintenance of Wild Apricot is scheduled for Thursday, April 6th, beginning at 5:15 am (EST). We do not expect any downtime.
Sincerely,
The Wild Apricot Team
1 vote -
Importing contacts currently not working
Because of an outage with Amazon Web Services, the ability to import contacts into Wild Apricot is currently not available. We are monitoring the situation and will let you know when importing is available again.
Our apologies for the inconvenience.
Wild Apricot Support.
2 votesThe problem with Amazon Web Services has been resolved and the importing feature is available again.
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