Service notices
480 results found
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Login button has been temporarily removed from wildapricot.com
We're having a problem with logging in to admin view from wildapricot.com and while we're fixing it, we've temporarily removed the login button from that site. You should still be able to log in from your actual Wild Apricot site. If you're not sure how to do that, see https://gethelp.wildapricot.com/en/articles/21#where
1 voteThe Login button is back on wildapricot.com and should work as before.
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Version 6.1 update beginning on April 9th, 2018 at 2:00am ET
An update of Wild Apricot to version 6.1 is scheduled for Monday, April 9th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a new polling/voting feature, and enhancements to Wild Apricot’s new online store, as well as a number of bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1591
Sincerely,
The Wild Apricot Team
1 voteWe would like to announce that all clients were successfully upgraded to the latest Wild Apricot version 6.1
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Browser compatibility changes to comply with PCI mandate
The Payment Card Industry Security Standards Council (PCI SSC) has mandated that all credit card processors must retire version 1.0 of an encryption method called TLS (Transport Layer Security).
To comply with this directive, and ensure the highest standards of security and data integrity, Wild Apricot will stop supporting TLS versions 1.0 and 1.1 on March 12, 2018, but will continue to support TLS version 1.2. However, some older browser versions do not support TLS 1.2, so visitors to your Wild Apricot site may have to upgrade their browsers if they want to make payments on your site.
To view…
2 votesSupport for TLS versions 1.0 and 1.1 was discontinued as planned on March 12, 2018
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January 30 – Issue with accessing Contact and Member lists
We are currently experiencing errors with loading the Contact and Member lists in the Wild Apricot administrator view. Our developers are aware of this issue and working to resolve this as soon as possible.
4 votesThe issue has been resolved and everything should work fine now.
For some reasons, one of our servers responsible for this type of service was showing high CPU load while our live monitoring was showing green light. We’re currently investigating what happened and looking for a root cause. Based on that, we will figure our action plan on how to prevent these types of situation in future.
I sincerely apologize that it took several hours to identify and fix the problem.
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Internet outage at Wild Apricot office may result in slower Support response time
We are experiencing an Internet outage at our Wild Apricot head office and as a result, you may experience difficulty reaching a support agent by phone, and slower response time to support requests submitted by email or from our support portal.
This will not affect the response time of Wild Apricot sites.
We are working to resolve this issue as quickly as possible.
1 voteOur support representatives are now available to receive support calls and process support requests.
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Version 5.18 update beginning on February 27, 2018 at 1:00am ET
An update of Wild Apricot to version 5.18 is scheduled for February 27th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a new Wild Apricot Payments system, the ability to adds guests for simple/RSVP events, the option to automatically register people from a waitlist when new spaces become available, and the ability to filter the member directory by member groups. In addition, a number of…
1 voteVersion 5.18 was successfully published to all clients. Support for the Wild Apricot Payments system will begin on March 12th.
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Some Wild Apricot sites may be currently inaccessible - Nov 9, 2017
Some Wild Apricot sites are down. We are investigating the problem and hope to correct this as soon as possible.
7 votesAll Wild Apricot sites are back up now.
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Version 5.17 update beginning on January 29th at 2:00am ET
An update of Wild Apricot to version 5.17 is scheduled for Monday, January 29th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update provides some new functionality, including the ability for members to attach files and images to forum posts. As well, Wild Apricot is launching a new help site at gethelp.wildapricot.com and a new way to view help: within a help panel in admin view. For…
2 votesVersion 5.17 of Wild Apricot has been successfully republished.
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Version 5.16 update beginning on December 7, 2017 at 2:00am ET
An update of Wild Apricot to version 5.16 is scheduled for Thursday, December 7th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update provides administrators with the ability to automatically copy emails to secondary or alternate email addresses. In addition, a number of bugs were fixed. For more information, see help.wildapricot.com/display/DOC/Release+5.16 .
Sincerely,
The Wild Apricot Team
2 votesVersion 5.16 was successfully published to all clients
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Slow performance of Wild Apricot
Unfortunately we are currently experiencing slow performance issues with our servers. Our engineers are aware of this and working to get that resolved. The estimated time for resolution is 30-40 minutes.
We sincerely apologize for the inconvenience.
5 votesThe issue with slow performance on our servers has been fixed. It was related to improper server configuration. Affected time was from 8:16 AM EST until 9:58 AM EST.
We apologize for the inconvenience.
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We are currently experiencing unexpected downtime
Some Wild Apricot sites are currently inaccessible due to unexpected downtime. We are investigating and hope to resolve the issue as soon as possible.
15 votesAll Wild Apricot sites are back up now
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System maintenance on November 15th, 2017
Wild Apricot will be performing system maintenance on Wednesday, November 15th, 2017 beginning at 1:00 am EST. The maintenance may take up to 90 minutes to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.
We apologize for any inconvenience.
The Wild Apricot Team
2 votesSystem maintenance has been completed.
There were no availability issues with websites during that time.
We apologize for the possible inconvenience.
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October 25 - Issues with processing payments via Stripe
We are currently experiencing issues processing payments via Stripe. Our engineers are working to resolve the issue as quickly as possible.
We apologize for the inconvenience.
3 votesWe would like to announce that the issue with Stripe has been fully resolved.
All the guidance is described on our Stripe help page at https://help.wildapricot.com/display/DOC/Stripe#Stripe-Whatyouneedtogetstarted
We apologize for the inconvenience.
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Version 5.15 update beginning on November 23rd, 2017 at 2:00am ET
An update of Wild Apricot to version 5.15 is scheduled for Thursday, November 23nd, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of enhancements, among them the ability for administrators to print membership cards (one at a time), for event registrants to view and cancel their event registrations, and the automatic closing of registration for events with waitlists and open spots. In addition…
1 voteVersion 5.15 of Wild Apricot has been successfully rolled out to all clients.
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Mail Servers performance issues on September 25th, 2017
Unfortunately, we are currently experiencing performance issues with our mail servers, that may cause mail delivery delays.
We are taking proactive steps to get the issue resolved at the earliest and ensure that this issue will not happen in the future.
Please accept our sincere apologies for the inconvenience caused.
4 votesOn October 3rd our engineers found the root cause of performance issues with our email servers. Unfortunately there was a misconfiguration of them which led to email delivery delays.
The issue has been fixed and we do not experience any delays in email delivery now.
We would like to sincerely apologize for all the inconvenience the issue has caused and will try doing our best to prevent this from happening again.
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System maintenance on November 16th, 2017
Wild Apricot will be performing system maintenance on Thursday, November 16th, 2017 beginning at 3:00 am EST. The maintenance may take up to 2 hours to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.
We apologize for any inconvenience.
The Wild Apricot Team
1 voteWe would like to announce that the planned maintenance has been completed without any serious impact on websites availability.
We apologize for the inconvenience the maintenance might have caused.
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Version 5.13 update beginning on October 23rd, 2017 at 3:00am ET
An update of Wild Apricot to version 5.13 is scheduled for Monday, October 23rd, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to add member photos to membership cards, and additional email macros for membership bundles. As well, the update includes fixes to a number of issues encountered by our clients. For more information, see help.wildapricot.com/display/DOC/Release+5.13 .
Sincerely,
The Wild Apricot Team
2 votesVersion 5.13 of Wild Apricot was successfully published to all clients.
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Version 5.14 update beginning on November 7th, 2017 at 3:00am ET
An update of Wild Apricot to version 5.14 is scheduled for Tuesday, November 7th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of bug fixes, and a new setting for the Stripe payment gateway to improve security and address security warnings. For more information, see help.wildapricot.com/display/DOC/Release+5.14 .
Sincerely,
The Wild Apricot Team
1 voteThe 5.14 update has been successfully rolled out to all clients.
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Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET
An update of Wild Apricot to version 5.12.2 is scheduled for Monday, September 18th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,…
8 votesWe have addressed critical issues which prevented us from transferring our customers to the new version 5.12.1
As stated in the initial message the update will be released to clients in batches over a space of a week to ensure stability.
We sincerely apologize for the inconvenience which delayed accounts transition.
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Wild Apricot is moving to Amazon Web Services on July 4, 2017
Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.
The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.
Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.
If you’re using a custom domain name for your…
10 votesWild Apricot has successfully moved our cloud platform to AWS. Clients with custom domains should begin updating their DNS settings to point to our new IP address – 34.226.77.200
For instructions on updating DNS settings to point to our new address, see https://help.wildapricot.com/display/DOC/Changing+your+DNS+settings+to+point+to+a+different+IP+address
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