Service notices
497 results found
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34 minutes downtime on Mon 06 Oct, starting at 1:46pm
2:23PM EST: Sites are back up now. We will post an update shortly explaining the incident when we have information from our systems operation team. Sorry for the inconvenience and thank you all for your patience.
3:18PM EST: We had an issue with one of WA core internal services causing sites to be extremely slow down or unavailable. Problem has been resolved.
Downtime was from 1:46pm till 2:20pm.
0 votes -
WA 5.1 maintenance notice - October 7, 2014, up to 10 minutes beginning at 3:00 am (EDT)
We will be performing system maintenance on October 7th, 2014, starting at 3:00 AM (EDT). This could take up to 10 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.1 vote -
WA 5.1 maintenance notice - September 30, 2014, up to 20 minutes beginning at 3:00 am (EDT)
We will be performing system maintenance on September 30th, 2014, starting at 3:00 AM (EDT). This could take up to 20 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Eugene, Wild Apricot System Operations Team0 votes -
Sites unavailable early this morning.
Services were unavailable from 6:36am until 6:45am EST today.
During this time, we experienced a substantial inbound spike that was affected bandwidth. The issue was escalated to our hosts Network Operation team for further analysis on the incident, however, we have not heard back yet on their preliminary findings.
We will update this post when we have more information.
Our apologies for the inconvenience this may have caused.
sincerely,
Kathryn
0 votes -
WA 5.1 maintenance notice - September 4, 2014, up to 10 minutes beginning at 3:00 am (EDT)
We will be performing system maintenance on September 4th, 2014, beginning at 3:00 am (EDT). This will take up to 10 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.0 votes -
Phone Service Suspended
To our valued clients, due to a higher than normal support ticket volume, as well as a shortage of staff, we are temporarily suspending our phone support service. We will be happy to assist you via email to support@wildapricot.com. Or you may wish to schedule a Call Back at: wildapricot.com/contact.
We will have phone support up and running as soon as possible. We apologize for the inconvenience.
0 votes -
Version 5.1 upgrade - July 31, 2014 at 3:00 am (EDT), up to 30 minutes
We will be performing system upgrade to new version 5.1 on July 31st, 2014, beginning at 3:00 am (EDT). This will take up to 30 minutes to complete. During this time, users may experience delays or interruptions accessing Wild Apricot sites.
The upgrade will fix a number of bugs and performance issue for version 5.0, but will also add new features into the product, including:
- Limit number of event registrations for each registration type
- Event Registration Types with From AND To dates
- Tracking event attendance
- New Gadget: Featured Member
- Selective 'Include name in list of event attendees' by default
- Random…
0 votes - Limit number of event registrations for each registration type
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15 mins downtime on 21 July 2014
Due to internal network connectivity issues on live environment one of our database servers has failed over that caused of downtime for all client’s sites. Downtime took approximately 15 minutes. We're currently investigating the cause of the issue to ensure it doesn't happen again in the future. We apologize for any inconvenience this may have caused.
0 votes -
WA 5.0 maintenance notice - July 18, 2014, up to 10 minutes beginning at 2:30 am (EDT)
We will be performing system maintenance on July 18th, 2014, beginning at 2:30 am (EDT). This will take up to 10 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
0 votes -
45 mins downtime on 15 July 2014
On 15 July 2014 beginning at 10:15 am EST we experienced some connectivity issues with our network provider. As a result Wild Apricot client sites were down for about 45 mins. We are currently investigating what caused this and putting measures in place to prevent it in future. We apologize for the inconvenience.
0 votes -
WA 5.0 maintenance notice - July 10, 2014, up to 15 minutes beginning at 3:00 am (EDT)
We will be performing system maintenance on July 10th, 2014, beginning at 3:00 am (EDT), to address a set of issues with Wild Apricot ver 5.0. This will take up to 15 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
0 votes -
WA 5.0 maintenance notice - June 19, 2014, up to 15 minutes beginning at 3:00 am (EDT)
We will be performing system maintenance on June 19th, 2014, beginning at 3:00 am (EDT), to address a set of issues with Wild Apricot ver 5.0. This will take up to 15 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
0 votes -
WA 5.0 maintenance notice - June 18, 2014, up to 15 minutes beginning at 3:00 am (EDT)
We will be performing system maintenance on June 18th, 2014, beginning at 3:00 am (EDT), to address a set of issues with Wild Apricot ver 5.0. This will take up to 15 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
0 votes -
Intermittent connectivity issues on 4 June 2014
On 4 June 2014 our hosting company experienced some intermittent network connection issues. This resulted in some of our clients (those still on version 4.6) not being able to access their sites. The time periods most affected were between 10:30am - 10:50am and between 3:20pm - 4:10pm EDT. We are not aware of any version 5 clients who were affected by this.
During this gradual version 5 migration period (the first time we ever tried something like this!) we have to support two separate live environments for version 4.6 and version 5. This has resulted in some unforeseen glitches, and…
0 votes -
Email Issues on 3 June 2014
On 3 June 2014 we experienced some email glitches that resulted in some previously sent email emails from 27, 28 and 29 May being resent. This started with some email server problems on version 5, which resulted in emails getting stuck in "Sending in progress". Around the 28th of May we had experienced similar email issues but that was on ver 4.6. In our attempt to send the version 5 emails only that were stuck in "Sending in progress" we mistakenly resent the version 4.6 emails from 28th of May as well.
We sincerely apologize for this error and we…
0 votes -
WA 5.0 maintenance notice - May 28, 2014, up to 15 minutes beginning 3:00 am (EDT)
We will be performing system maintenance on May 28th, 2014, beginning at 3:00 am (EDT), to address a set of issues with Wild Apricot ver 5.0. This will take up to 15 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
0 votes -
WA 5.0 maintenance notice - May 15, 2014, up to 15 minutes beginning 3:00 am (EDT)
We will be performing system maintenance on May 15th, 2014, beginning at 3:00 am (EDT), to address a set of issues with Wild Apricot ver 5.0. This will take up to 15 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
0 votes -
WA 5.0 maintenance notice - May 7, 2014, up to 5 minutes beginning 3:00 am (EDT)
We will be performing system maintenance on May 7th, 2014, beginning at 3:00 am (EDT), to address minor issues with Wild Apricot ver 5.0. This will take up to 5 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
0 votes -
WA 4.6 maintenance notice - April 25, 2014, up to 15 minutes beginning 3:00 am (EDT)
We will be performing system maintenance on April 25th, 2014, beginning at 3:00 am (EDT), to address minor issues with Wild Apricot ver 4.6. This will take up to 15 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
0 votes -
Gradual System Upgrade 5.0 - April 19, 2014 beginning 1:00 am (EDT)
The first gradual system upgrade to ver 5.0 is scheduled on 19 April 2014 beginning at 1:am EST. Paid sites may experience a short downtime (under 30mins), while all Trial accounts will be inaccessible for up to 7hrs.
During this upgrade only Trial accounts will be upgraded to version 5.0 http://help.wildapricot.com/display/DOC/Release+history , while an "upgrade date notice" will be added to all other accounts.
Please save your work and log out in advance, and warn your clients of possible connectivity issues. Contact our support if you have any questions or concerns.
0 votes
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