Service notices
493 results found
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Import/export functions unavailable on March 7th for up to 3 hours starting at 3 am ET
Import and export functions will be unavailable on Thursday, March 7th for up to 3 hours beginning at 3 am ET while we perform system maintenance. No downtime is expected for Wild Apricot sites.
We apologize for the inconvenience.
Sincerely,
The Wild Apricot Team
2 votesDatabase maintenance was completed successfully
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support@wildapricot.com and billing@wildapricot.com emails are not available
We would like to announce that currently the support@wildapricot.com and billing@wildapricot.com emails are not available and Support tickets will not be created most likely.
We are taking proactive steps to ensure that this issue does not happen in the future and sincerely apologize for the inconvenience.
The estimated fixing time is up to 6 hours (approx. until 2PM EST).
Please contact us via phone - https://www.wildapricot.com/contact-us
1 vote -
Version 6.18 update beginning on February 25th, 2019 at 1:00am ET
An update of Wild Apricot to version 6.18 is scheduled for Monday, February 25th, beginning at 1:00 am (ET). The process will take up to 3 hours, and will involve about 10 minutes of downtime for Wild Apricot sites.
The update will be released to clients in batches over a space of a few days to ensure stability.
This update includes a major new feature: the ability to allow or require membership applicants and event registrants to upload files, and to allow administrators to upload files to their accounts. As well, we have replaced the three-step process involved in enabling…
2 votes6.18 publication is finished. We had 10 minutes downtime.
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Version 6.17 update beginning on February 4, 2019 at 1:00am ET
An update of Wild Apricot to version 6.17 is scheduled for February 4th, beginning at 1:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
However there might be a payments processing service downtime of 10 minutes in the following time frame: 1:45 AM until 2:45 AM ET. During that time all payments will be processed but it might take a little bit more time than usual.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number…
1 vote -
Email delivery will be slower today
Because of a flood of event reminders being sent, the delivery of most emails today (Tuesday January 29th) will be delayed by a couple of hours.
1 voteThe issue with the delayed email delivery has been resolved. We apologize for the inconvenience.
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Version 6.16 update beginning on January 21, 2019 at 2:00am ET
An update of Wild Apricot to version 6.16 is scheduled for Monday, January 21st, beginning at 2:30 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a few new features, including opening duplicated events in view mode to avoid accidentally editing the original event, new event list date filters, and more supported file formats. Also, we’ve also fixed a number of bugs. For more information on this release, see …
2 votesVersion 6.16 was successfully published to all clients.
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Renewal reminders not being sent
A problem was detected with our renewal reminder emails, and we have temporarily suspended sending them while we fix the problem. We will resume sending the reminders tomorrow.
4 votesThe issue with renewal reminders have been fixed, and they are being sent again.
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Version 6.15 update beginning on December 12, 2018 at 2:00am ET
Version 6.15 update beginning on December 12, 2018 at 2:00am ET
An update of Wild Apricot to version 6.15 is scheduled for Wednesday, December 12th, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a new Casefile website theme set, designed for legal associations but available to anyone wanting to take advantage of its theme-specific functionality, including a collapsible sidebar and a sliding gadget style that…
0 votesVersion 6.15 was successfully published to all clients
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Issues with missing, incomplete, and inaccurate email tracking
Following a database migration, we've been experiencing a number of issues with the email log and with email tracking, including the following:
- Log entries before October 2018 are not being displayed
- Inaccurate delivery and failures numbers for emails sent before December 6th
- Email statuses not updated for messages sent on December 6-8
- Email content not being displayed in email log
We apologize for the inconvenience these errors have caused. Our developers are working to correct them as quickly as possible.
This migration was the first upgrade to our email system in our history and should improve stability in the future.
13 votesThe issues with email logs and tracking have been fixed, and the missing data has been restored.
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Version 6.14 update beginning on December 3, 2018 at 2:00am ET
An update of Wild Apricot to version 6.14 is scheduled for Monday, December 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the option to control whether unpaid event registrations are automatically canceled after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with using Wild Apricot…
2 votesVersion 6.14 was successfully published to all clients
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Version 6.13 update beginning on November 19, 2018 at 2:00am EST
An update of Wild Apricot to version 6.13 is scheduled for Monday, November 19th, beginning at 2:00 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the automatic cancelation of unpaid event registrations after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with editing image settings when composing an email,…
11 votesVersion 6.13 was successfully published to all clients
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Version 6.12 update beginning on October 31, 2018 at 2:30am EST
An update of Wild Apricot to version 6.12 is scheduled for Wednesday, October 31st, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to export invoices and payments for store orders, and autosaving when editing email templates. As well, a number of bugs have been fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1648
Sincerely,
The Wild Apricot Team
2 votesThe 6.12 release was successfully published to all clients.
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Issues with email log and email links
One of our services is down and as a result, the email log is currently unavailable, and some email links are also not working, resulting in a Resource not Found error when clicked. We are working to resolve this issue as soon as possible.
2 votesThe issue with the email log and email links has been resolved. We apologize for the inconvenience.
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Planned database maintenance on Oct 18 2018
An update of Wild Apricot's database is scheduled for Thursday, October 18th, beginning at 3:00 am (EST). The process will take up to 30 minutes, but no downtime is expected for Wild Apricot sites.
During the update online payments might not be processed, online store might experience some performance degradation as well as members mapping location gadget might not work.
We apologize for the inconvenience.
Sincerely,
The Wild Apricot Team
0 votes -
Version 6.11 update beginning on October 17, 2018 at 2:30am EST
An update of Wild Apricot to version 6.11 is scheduled for Wednesday, October 17th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of internal adjustments and improvements, a new feature and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1647
Sincerely,
The Wild Apricot Team
1 voteVersion 6.11 was successfully published to all clients
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Version 6.10 update beginning on September 24, 2018 at 2:30am EST
An update of Wild Apricot to version 6.10 is scheduled for Monday, September 24th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of bug fixes, plus the ability to apply taxes to online store orders. For more information and a complete list of bug fixes, see https://gethelp.wildapricot.com/en/articles/1643 .
Sincerely,
The Wild Apricot Team
0 votesVersion 6.10 was successfully published to all clients
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Version 6.8 update beginning on August 29, 2018 at 2:30am EST
An update of Wild Apricot to version 6.8 is scheduled for Wednesday, August 29th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of internal adjustments and improvements, and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1636
Sincerely,
The Wild Apricot Team
4 votesVersion 6.8 was successfully published to all clients
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Version 6.7 update beginning on August 16, 2018 at 2:30am EST
An update of Wild Apricot to version 6.7 is scheduled for Thursday, August 16nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of enhancements, including the ability to choose whether to accept online payments, offline payments, or both for online store orders. As well, the poll announcement email option has been added back. For more information, see https://gethelp.wildapricot.com/en/articles/1632
Sincerely,
The Wild Apricot Team
1 vote -
Problem with renewal actions not being performed
For some clients, renewal actions they have enabled are not being performed. In some cases, this involves invoices not being generated or renewal reminders not being sent. We are investigating this issue and hope to have it fixed soon.
0 votesA fix was published today to fix this problem
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Version 6.6 update beginning on August 2, 2018 at 2:30am EST
An update of Wild Apricot to version 6.6 is scheduled for Thursday, August 2nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of enhancements, including the ability to manage stock and specify multiple product variants for the online store. For more information, see https://gethelp.wildapricot.com/en/articles/1628
Sincerely,
The Wild Apricot Team
1 voteVersion 6.6 was successfully published to all clients
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