Service notices
483 results found
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October 28th, 12:30pm EST: Service interruption
Wild Apricot is currently experiencing a service interruption where you may get an Internal error when performing some actions that you normally do. Our team is working to resolve this as soon as possible. We appreciate your patience and sincerely apologize for any inconvenience
1 vote -
Version 7.23 update beginning on September 7th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.23 is scheduled for Tuesday, September 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1858
0 votesAll clients have been successfully updated to Version 7.23
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Version 7.22 update beginning on July 12th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.22 is scheduled for Monday, July 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1831.
2 votesAll clients have been successfully upgraded to version 7.22.
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Version 7.21 update beginning on June 2nd, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.21 is scheduled for Wednesday, June 2nd, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've added the ability to export invoice line items to a spreadsheet, and export tracking information for a particular email message to a spreadsheet. We've also added a new email template to announce…
0 votesAll accounts were successfully upgraded to Version 7.21.
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Some Wild Apricot sites are currently inaccessible due to unexpected downtime.
We are investigating and hope to resolve the issue as soon as possible.
15 votes -
Scheduled maintenance for AffiniPay 2am CDT Sunday April 18th
Wild Apricot Payments/AffiniPay has scheduled 30 minutes of maintenance beginning at 2 am CDT on Sunday, April 18. Clients should experience minimal interruption to transaction processing during this time.
0 votes -
Version 7.20 update beginning on April 7th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.20 is scheduled for Wednesday, April 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we're providing support for filtering and exporting store orders, and exporting poll results. As well, we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1822.
2 votesVersion 7.20 was successfully published to all clients.
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Version 7.19 update beginning on March 4th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.19 is scheduled for Thursday March 4th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we're providing support for free store products, and we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1821.
0 votesVersion 7.19 was successfully published to all clients
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Issue with emails returning an Internal Server Error
Wild Apricot is currently experiencing email server issues where certain emails being sent out may fail and return an "Internal Server Error". Our team is currently investigating this issue and hope to have this resolved as soon as possible. We are sorry for the inconvenience.
0 votesThe problem with email failures has been resolved
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Wild Apricot email stats does not work
Unfortunately due to an unexpected issue with one of our mail processing services, the email statistics is currently not available. That means there is no "Delivered" or "Not delivered" status shown in the Email log.
Emails themselves are successfully sent however.
Our engineering team are working to get this issue resolves as soon as possible and we will update this thread once it is resolved.
We apologize for the inconvenience.
4 votesThe issue with email stats has been resolved and the missing data has been restored
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Version 7.18 update beginning on February 1st, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.18 is scheduled for Monday, February 1st, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1819.
0 votesVersion 7.18 was successfully published to all clients
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Planned database maintenance on January 27, 2021
Maintenance of Wild Apricot's database is scheduled for Wednesday, January 27th, beginning at 2:00 am (EST). The process will take up to 2 hours, and Wild Apricot sites may be inaccessible for up to 15 minutes during this time.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
3 votesThe database maintenance was completed successfully
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Event announcements currently not being sent
We are experiencing an issue with event announcements not being sent. We are investigating this and hope to have it resolved shortly.
0 votesEvent announcements are now going out. It may take several minutes to empty the queue.
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Wild Apricot help is currently unavailable
Because of an issue with Amazon's AWS servers, Wild Apricot help is currently unavailable, both within the product and on our help gethelp.wildapricot.com. We hope to have the situation resolved shortly.
1 voteThe help site is back up now.
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Issues with processing credit card payments for Wild Apricot subscription
We are currently experiencing issues with credit cards payments processing for Wild Apricot subscriptions.
Administrators might be seeing errors when trying to pay for their Wild Apricot accounts' subscription and no payments are processed.
Our engineering team is aware of this issue and we are working to get it resolved as soon as possible.
0 votesThe issue with processing payments for Wild Apricot subscriptions has been resolved
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Version 7.16 update beginning on October 15th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.16 is scheduled for Thursday, October 15th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've introduced a new photo album summary gadget that you can use to display a collection of photo albums with thumbnail previews for each album. As well, you can now enable the generation and emailing of renewal invoices for recurring levels. To help migrate recurring…
1 voteAll clients have been successfully upgraded to Version 7.16.
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Phone and chat support unavailable for the rest of Wednesday September 30th
Phone and chat support will not be available on September 30th
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Internal error when making an online payment
We are currently experiencing a problem with an error message appearing when trying to make an online payment. We are working to resolve the problem.
0 votesThe issue with making online payments has been resolved.
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Experiencing problems taking Support calls and emails
We are experiencing intermittent problems receiving Support calls and emails. We are working to fix this problem.
0 votesThe issue with receiving Support calls and tickets has been resolved.
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Version 7.15 update beginning on September 17th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.15 is scheduled for Thursday, September 17th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added a social buttons gadget to the email editor so that you can add buttons that link to your various social media accounts. As well, the Colors and styles screen now features a new color picker with the ability to add custom colors to…
0 votesAll clients were succesfully upgraded to Version 7.15
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