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Service notices

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  1. Maintenance notice Feb 11, 2011

    Server maintenance is planned for February 11, 2011.

    Expected downtime is up to 30 minutes from 5:00 am EST (Toronto/New York).

    Maintenance work will be performed on servers involved in processing data import and Arttext, other functionality of your Wild Apricot account should not be affected.

    During this period import process might get delayed by 30 minutes and Arttext images might be displayed with delays.

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  2. Maintenance notice Feb 03, 2011

    Server maintenance is planned for February 03, 2011.

    Expected downtime is up to 40 minutes from 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.1 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  3. Maintenance notice for service sites (including support forums and help portal)

    Server maintenance is planned for Jan 26, 2011 for our service websites:www.wildapricot.com (including support forums and blog)
    help.wildapricot.comsupport.wildapricot.com

    This does NOT affect our main servers hosting Wild Apricot software so client accounts will not be affected in any way during this update.

    Expected downtime is up to 2 hours starting at 4:00 am EST (Toronto/New York time).

    Please inform other users as appropriate. We apologize for any inconvenience.

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  4. Maintenance notice Jan 25, 2011

    Server maintenance is planned for January 25, 2011.

    Expected downtime is up to 60 minutes from 5:00 am EST (Toronto/New York).

    We will be applying Microsoft security patches which require server restart .

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  5. Maintenance notice Jan 18, 2011

    Server maintenance is planned for Jan 18, 2011.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.1 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  6. Delay when sending emails to AOL accounts - Jan 6, 2010

    Yesterday morning (January 6th, 2010) we received reports that emails sent to accounts with "@aol.com" extensions were being delayed. Upon investigating we found that AOL had temporary limited the rate that emails from our servers could sent due to a sudden increase in emails being sent out. No emails were being blocked - there was only a delay in when AOL delivered them.

    We have contacted AOL to resolve this issue and are waiting to hear back from them. In the meantime we have switched over to our backup email server and emails are now being delivered as normal.

    We…

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  7. Sporadic connectivity problems between 9:30 am Est and 10 am EST

    A number of clients have reported to us a problem accessing their Wild Apricot sites in the time period from 9:30 am and 10 am.

    We have investigated this and found that while all our servers were up and running during that time and accessed fine from our own locations and by most clients, our monitoring systems did register connectivity issues from several regions, including US Midwest and Australia. It looks like our hosting provider experienced some malfunction with their network connectivity from certain locations - but everything was back to normal as of 10 am EST.

    We will be…

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  8. Upcoming version 4.1 upgrade on Wednesday January 12, 2011

    Our next upgrade - version 4.1 - is planned for Wednesday, January 12th, 2011

    Servers will be taken off-line intermittently from 2:50 am to 7:00am, Eastern time (GMT-5)

    Please notify other users in your organization as appropriate.All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade for any troubleshooting.

    As always, new version will provide improvements and enhancements to Wild Apricot, addressing your feedback and requests, incuding the following:
    * Contact and member records with empty email
    * Online subscription form page…

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  9. Hosting provider maintenance notice Jan 6, 2011

    Our hosting provider scheduled network hardware maintenance for Jan 6, 2011 starting at 1:00 am EST (Toronto/New York). (Software Code Upgrade on Core Switches recommended by manufacturer.)

    Maintenance window will be up to to 3 hours, but expected downtime for Wild Apricot service is minimal to none because of redundant hardware.

    Please logoff in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  10. Maintenance notice Nov 12, 2010

    Server maintenance is planned for Nov 12, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  11. System downtime night of November 11th due to data center maintenance procedures

    Dear clients,

    Our datacenter is undergoing some configuration changes.

    Therefore we are expecting Wild Apricot service downtime for 10 minutes on Thursday 11th from 1am till 4am EST.

    Please make sure to log out in advance.

    We apologize for any inconvenience. As always, our team is here to assist you. Should you have any questions, please contact support@wildapricot.com

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  12. Nov 5, Friday, pm - currently experiencing a malfunction of import

    Several clients have reported experiencing problems importing their contacts/members. System hangs up during the file upload stage. We are investigating this, though resolution might take until Monday Nov 8.

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  13. Maintenance notice Oct 28, 2010

    Server maintenance is planned for Oct 28, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  14. Maintenance notice Oct 20, 2010

    Server maintenance is planned for Oct 20, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  15. Maintenance notice Oct 14, 2010

    Server maintenance is planned for Oct 14, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  16. "Resource not found" message is displayed instead of a website

    After the recent update some users experienced a problem accessing their website - "Resource not found" message was displayed instead.

    This is related to an update we have just published which included an urgent security patch from Microsoft.

    This problem only affects some computers where people were logged in as administrators before the update. All other users are accessing your website just fine.

    To clear this up, please delete the cookies in your browser and log in again.

    Sorry about the inconvenience.

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  17. Maintenance notice Oct 06, 2010

    Server maintenance is planned for Oct 06, 2010.

    Expected downtime is up to 1 hour starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  18. Maintenance notice Sep 30, 2010

    Server maintenance is planned for Sep 30, 2010.

    Expected downtime is up to 15 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  19. Wild Apricot upgrade on Sunday September 26th from 2am to 8am EST

    Our next upgrade - version 4.0 - is planned for Sunday, September26th, 2010

    Servers will be taken off-line intermittently from 2:00 am to 8:00am, Eastern time (GMT-5).

    Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade if needed for any troubleshooting.

    Key enhancements in version 4.0: Import wizard redesign -see Import Wizard conceptual overview http://help.wildapricot.com/display/DOC/Importing+members+and+other+contacts New financial management module (Accounts payable)…

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  20. RESOLVED: Temporary mulfunction of Export

    We had several clients report a problem with their Export. In some cases clicking on Export button does not initiate download of the file.

    We are currently working on it and will post updates as soon as possible.

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