Service notices

  1. Maintenance notice Mar 31, 2010

    Server maintenance is planned for March 31, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  2. Intermittent slowdowns due to launch prepations

    We are on the final stretch preparing for version 3.4 update (currently scheduled for Monday March 29th).

    Due to the nature of updates (e.g. changes in file storage architecture), some of the final tests have to involve some of our 'live' servers. This ensures a smooth version launch by checking for possible incompatibilities with server software.

    Thus in the next few days some clients might encounter short slowdown periods - when some pages or functions are responding slower than usual.

    Most active testing windows are scheduled for 2 am to 5 am on March 24th and 25th but short slowdowns…

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  3. Maintenance notice Feb 4, 2010

    Server maintenance is planned for February 4, 2010.

    Expected downtime is up to 50 minutes from 4:15 am EST (Toronto/New York).

    We will be applying Microsoft security patches which require server restart and several error fixes for 3.3 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  4. Maintenance notice Jan 14, 2010

    Server maintenance is planned for January 14, 2010.

    Expected downtime is up to 20 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.3 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  5. Brief service interruption on Sunday Jan 10th at 6:55pm EST for 10 minutes

    On Sunday January 10th at 6:55pm we had to restart our web servers in to resolve a problem with link tracking which was affecting a number of clients.

    For most sites downtime was 2-3 minutes, total combined downtime was 10 minutes.We apologize for the inconvenience and we will be following up with our hosting provider about this outage.

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  6. Maintenance notice Dec 29, 2009

    Server maintenance is planned for December 29, 2009.

    Expected downtime is up to 20 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.3 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  7. Maintenance notice Dec 22, 2009

    Server maintenance is planned for December 22, 2009.

    Expected downtime is up to 20 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.3 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  8. Upgrade to 3.3 on Dec 14th, Monday - server downtime notice

    Our next upgrade - version 3.3 - is planned for Monday, Dec 14th, 2009

    Servers will be taken off-line intermittently from 2:50 am to 6:00 am, Eastern time (GMT-5 hours). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    This new version brings significant enhancements and changes to Member directory so we have created a special help page to explain the upcoming changes: Member directory changes from v3.2 to v3.3 http://help.wildapricot.com/display/DOC/Member+directory

    Please make sure to review it in advance.

    Summary of key changes in upcoming version 3.3 : Ability…

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  9. Maintenance notice Nov 11, 2009

    Server maintenance is planned for November 11, 2009.

    Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  10. Service interruption on November 5th

    On November 5th at 12:35 (EST) our hosting data center experienced major network outage. As a result, all client website as well as Wild Apricot own websites were inaccessible for 20 minutes.

    Our monitoring systems have alerted us right away and we have contacted our data hosting provider immediately. We were informed that this is data center-wide outage and it is being worked on by emergency team.

    Full service to all websites was restored in 20 minutes and all our systems are now back online.

    We apologize for the inconvenience and we will be following up with our hosting provider…

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  11. Maintenance notice Oct 22, 2009

    Server maintenance is planned for October 22, 2009.

    Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  12. Maintenance notice Oct 14, 2009

    Server maintenance is planned for October 14, 2009.

    Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  13. Maintenance notice Oct 8, 2009

    Server maintenance is planned for October 8, 2009.

    Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  14. Maintenance notice Oct 7, 2009

    Server maintenance is planned for October 7, 2009.

    Expected downtime is up to 15 minutes minutes from 4:30 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  15. Maintenance notice Oct 5, 2009

    Server maintenance is planned for October 5, 2009.

    Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  16. Upgrade to version 3.2 on Oct 1st, Thursday - server downtime notice

    Our next upgrade is planned for Thursday, October 1st, 2009

    Servers will be taken off-line intermittently from 2:50 am to 6:00 am, Eastern time (New York/Toronto). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    All accounts will be updated automatically, no action is required on your part.

    Outline of key changes:
    * Tracking of opened emails and link click-throughs
    * Photo albums for members
    * 'Gadgets' that you can insert on your web pages: Upcoming events, recent forum updates, recent blog updates
    * Macros to use custom fields…

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  17. Hardware upgrades September 18

    Our data center will be upgrading network hardware on September 18th from 1 AM to 4 AM EST (Toronto/New York). We expect only a minor downtime period (a few minutes) for our services during this window.

    Please inform other users as appropriate.

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  18. Maintenance notice Sep 10, 2009

    Urgent Microsoft security patches have to be installed on our servers.
    Expected downtime is up to 15 minutes from 10:00 am EST (Toronto/New York) for all our services.
    Please inform other users as appropriate. We apologize for any inconvenience.

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  19. Service interruption night of 25th to 26th August

    When it rains, it pours....

    On August 25th at 10:11 pm (EST) our monitoring systems recorded a problem accessing our servers. Our engineers were immediately notified and got to work on the problem. The problem was traced down to a critical piece of hardware - so-called 'load balancer', device which directs traffic to various servers handling the traffic to client sites. The device has malfunctioned and shut down. We worked with the data hosting center to have this problem resolved and unfortunately it took a while to restore the service.

    Service was back to normal at 3:05 am on August…

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  20. Short service interruption on August 25th

    On August 25th at 14:47 (EST) one of our web servers malfunctioned and rebooted which affected a number of clients served by this particular machine. Total downtime for the machine was 22 minutes until 15:09 - though service interruption for most clients was much shorter (typically a few minutes) as they were rerouted to other serves in the meantime.

    We apologize for the inconvenience.

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