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Service notices

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  1. Maintenance notice - May 29, 2013, up to 50 minutes beginning 2:00 am (EST)

    We will be performing system maintenance on May 29, 2013, beginning at 2:00 am (EST), to address issues experienced with our version 4.5 release. This will take approximately 50 minutes to complete.

    Changes include improvements to the speed of payment processing, and additional safeguards to prevent duplicate payments and situations where payments might have been processed but not recorded in Wild Apricot.

    During the maintenance period, users may experience delays or interruptions accessing Wild Apricot sites.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The…

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  2. Maintenance notice for support portal 27 May, 2013

    Server maintenance is planned for May 27, 2013 for support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime).Wild Apricot client sites will not be affected.
    Expected downtime window is up to 1 hours from 2:00 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.

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  3. Network connection issue 9:58am - 10:15am EST

    Some customers may have experienced problems gaining access to their websites from 9:58am to 10:15am EST.

    There was a network connection problem on our database servers. All of these problems have been resolved at this point, but if you continue to have problems, please contact our technical support department.We sincerely apologize for the inconvenience that this may cause.

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  4. Maintenance notice - April 18, 2013, up to 10 minutes beginning 2:00 am (EST)

    We will be performing system maintenance on April 18, 2013, beginning at 2:00 am (EST). This will take approximately 10 minutes to complete.

    During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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  5. Maintenance notice - April 4, 2013, up to 10 minutes beginning 2:00 am (EST)

    We will be performing system maintenance on April 4, 2013, beginning at 2:00 am (EST). This will take approximately 10 minutes to complete.

    During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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  6. Version 4.5 upgrade on Wednesday, April 3rd, beginning at 2:00 am (EST)

    The Wild Apricot version 4.5 upgrade is scheduled for Wednesday, April 3rd, beginning at 2:00 am (EST). Wild Apricot sites will be inaccessible for up to 30 minutes.

    Please save your work and log out in advance, and notify other users in your organization as appropriate. As always, all accounts will be updated automatically -- no action is required on your part. We will also maintain full backups of your data before the upgrade for any troubleshooting.

    Version 4.5 enhancements include...

    -Support for the following payment processing systems:

    -Wild Apricot now supports [CRE Secure], a payment service that provides support…

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  7. Maintenance notice - February 26, 2013

    Server maintenance is planned for Feb 26, 2013, beginning at 02:00 am (EST).

    Expected downtime is up to 30 minutes.
    We will be applying several error fixes for 4.4 release.

    Please log off in advance and inform other users as appropriate.
    We apologize for any inconvenience.

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  8. Maintenance notice - February 12, 2013

    Server maintenance is planned for Feb 12, 2013, beginning at 02:00 am (EST).

    Expected downtime is up to 2 hours.
    We will be applying several error fixes for 4.4 release.

    Please log off in advance and inform other users as appropriate.
    We apologize for any inconvenience.

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  9. Maintenance notice - February 3, 2013, up to 6 hours beginning 12:00 am (EST)

    We are scheduling database optimization procedures for Wild Apricot to take place on February 3, 2013, beginning at 12:00 am (EST). These procedures will improve Wild Apricot database performance, and may take up to 6 hours to complete.

    During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    Please warn your clients about possible connectivity issues on that day.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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  10. Network Maintenance notice Jan 29th, 2013

    Our hosting provider scheduled Network Maintenance on Tuesday, January 29th 2013 11:00 PM CST - 3:00 AM CST (4 Hours).

    During this period clients may experience loss of connectivity to our payments.wildapricot.com website only

    Please, inform other users as appropriate.
    We apologize for any inconvenience.

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  11. 17 minutes of downtime on Monday, Jan 21 at 10:09 am

    At 10:09AM, due to a network issue at our hosting company all our services were not reachable for 17 minutes. This has been fixed and measures are being undertaken to prevent this occurring again.
    We apologize for inconvenience this might have caused.

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  12. Final removal of white label support to take place January 28th

    As of January 28, 2013, support for white label accounts will be completely removed.

    For white label accounts, the following elements will become visible to all administrators: A "Powered by Wild Apricot" banner underneath your custom logo (if you have one) Help and support links, including the support ticket list Wild Apricot terms of use and release history

    Your custom logo will be automatically resized using HTML from 168 x 66 pixels to 168 x 49 pixels. Since the image will appear stretched, you should create and upload a new logo file to better fit the new dimensions.

    For instructions…

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  13. Server maintenance is planned for Jan 22, 2013

    Server maintenance is planned for Jan 22, 2013

    Expected downtime is up to 20 minutes from 02:00 AM EST (Toronto/New York).
    We will be applying several error fixes for 4.4 release.

    Please log off in advance and inform other users as appropriate.
    We apologize for any inconvenience.

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  14. Server maintenance is planned for Dec 20, 2012

    Server maintenance is planned for Dec 20, 2012

    Maintenance period is expected to be 10 minutes from 02:00 AM EST (Toronto/New York).

    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    Delays in displaying Wild Apricot website pages
    Contact list search slowdown; searches might not return all matching records
    Slowdown of export operations
    Member deletion might get aborted

    We will be applying several error fixes for 4.4 release.

    We apologize for any inconvenience.

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  15. Maintenance notice Dec 13, 2012

    Server maintenance is planned for Dec 13, 2012

    Maintenance period is expected to be 10 minutes from 02:00 AM EST (Toronto/New York).

    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    Delays in displaying Wild Apricot website pages
    Contact list search slowdown; searches might not return all matching records
    Slowdown of export operations
    Member deletion might get aborted

    We will be applying several error fixes for 4.4 release.
    We apologize for any inconvenience.

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  16. Maintenance notice for support portal 12 Dec, 2012

    Server maintenance is planned for Dec 12, 2012 for support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime).Wild Apricot client sites will not be affected.
    Expected downtime window is up to 2 hours from 2:00 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.

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  17. Maintenance notice Nov 29, 2012

    Server maintenance is planned for Nov 29, 2012

    Maintenance period is expected to be 10 minutes from 02:00 AM EST (Toronto/New York).

    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    Delays in displaying Wild Apricot website pages
    Contact list search slowdown; searches might not return all matching records
    Slowdown of export operations
    Member deletion might get aborted
    We will be applying several error fixes for 4.4 release.

    We apologize for any inconvenience.

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  18. Maintenance notice Nov 14, 2012

    Server maintenance is planned for Nov 14, 2012
    Maintenance period is expected to be 10 minutes from 01:00 AM EST (Toronto/New York).

    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    Delays in displaying Wild Apricot website pages
    Contact list search slowdown; searches might not return all matching records
    Slowdown of export operations
    Member deletion might get aborted
    We will be applying several error fixes for 4.4 release.

    We apologize for any inconvenience.

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  19. Maintenance notice Oct 25, 2012

    Server maintenance is planned for Oct 25, 2012

    Maintenance period is expected to be 10 minutes from 02:00 AM EST (Toronto/New York).

    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    Delays in displaying Wild Apricot website pages
    Contact list search slowdown; searches might not return all matching records
    Slowdown of export operations
    Member deletion might get aborted
    We will be applying several error fixes for 4.4 release.

    We apologize for any inconvenience.

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  20. Maintenance notice Oct 9, 2012

    Server maintenance is planned for October 9, 2012. Expected downtime is up to 1 hour from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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